---
description: Discover the benefits and disadvantages of ThriveDesk.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ThriveDesk Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [ThriveDesk](/software/1020527/thrivedesk)

# ThriveDesk

Canonical: https://www.capterra.co.uk/software/1020527/thrivedesk

Page: 1 / 3\
Next: [Next page](https://www.capterra.co.uk/software/1020527/thrivedesk?page=2)

> Connect with customers and resolve their issues through ticket and feedback management.
> 
> Verdict: Rated **4.7/5** by 37 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses ThriveDesk?

Customer service \& help desk software specifically catered to eCommerce, SaaS and SMB.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 37 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: ThriveDesk

## Commercial Context

- **Starting Price**: US$15.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: $25/month
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile)
- **Supported Languages**: English
- **Available Countries**: Bangladesh

## Features

- Alerts/Escalation
- Autoresponders
- CRM
- Chat/Messaging
- Collaboration Tools
- Customer Database
- Dashboard
- Email Management
- Feedback Management
- Inbox Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Data Collection
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Self Service Portal
- Survey/Poll Management
- Surveys & Feedback
- Third-Party Integrations
- Workflow Management

## Integrations (11 total)

- Easy Digital Downloads
- Joomla
- Paddle
- Shopify
- Slack
- Squarespace
- Stripe
- Webhook Relay
- Wix
- WooCommerce
- WordPress

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)
- [Customer Support Software](https://www.capterra.co.uk/directory/32315/customer-support/software)
- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)
- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [Intercom](https://www.capterra.co.uk/software/134347/intercom) — 4.5/5 (1131 reviews)
3. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3408 reviews)
4. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [Front](https://www.capterra.co.uk/software/132901/front) — 4.5/5 (286 reviews)

## Reviews

### "Expert ThriveDesk User" — 5.0/5

> **Mohammad** | *12 June 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: I liked the recent clean UI/UX design that has been crafted from scratch this give a great impact on the the dev team and founders behind ThriveDesk.
> 
> **Cons**: The Contacts the I still cant manually export as well I should be able to filter the what data to export so I can use other CRM that is not yet integrated with ThriveDesk in order to do my email campaigns.
> 
> I am so lucky to meet ThriveDesk that helped me manage my customers easily

-----

### "A support solution of my dream" — 5.0/5

> **Hoang** | *4 August 2022* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Quality Products, An All-in-One Support Solution, Great Support
> 
> **Cons**: Community, not many features yet but I know ThriveDesk team will update it very quickly
> 
> This is the product I've been dreaming of for years, and now it's really coming to me. Thank you so much ThriveDesk team

-----

### "Recommend support management solution" — 4.0/5

> **Verified Reviewer** | *20 October 2021* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: I really like the Thrivedesk system. It has a very easy to use interface and clean dashboard. The customer support is great as well, they are always there for you and help you solve any issues or questions that may arise. I love this software because it's so simple to use and affordable\!
> 
> **Cons**: There are minor bugs and issues here and there, but thrivedesk team is constantly working on them and also handling feedbacks preety well.

-----

### "Thriving with ThriveDesk" — 5.0/5

> **Verified Reviewer** | *16 October 2023* | Consumer Goods | Recommendation rating: 10.0/10
> 
> **Pros**: I really like the entire customer support platform. It works well for things like customer emails \& messaging + keeping track of tickets.
> 
> **Cons**: I wouldn’t consider this a Con, but more like a feature request. I’ve been told that the Shopify Deep Integration will be released in Q4 2023.As of now I can’t use the system to its full potential because I require a deep integration with Shopify.I also wish they had a Live Chat App - so I can be notified about chats in real-time on mobile phone.
> 
> Overall, I am very happy with the ThriveDesk ticketing system \& support software. I can tell that the system will be even more powerful once a few Shopify features \& Live-Chat app goes live\! Excited for the future\!

-----

### "ThriveDesk - An affordable helpdesk software for businesses" — 4.0/5

> **Nazmul** | *6 June 2022* | Market Research | Recommendation rating: 10.0/10
> 
> **Pros**: I like the UI and ease of use of the ThriveDesk, it's intutive and not as cluttered as other softwarees. Provided a coopratetive pltalform and easy user management as well.
> 
> **Cons**: Text auto-correct feature is not implmented yet. I hope it will implemented soon.
> 
> Overall, great ex\[efience - satisfied

-----

Page: 1 / 3\
Next: [Next page](https://www.capterra.co.uk/software/1020527/thrivedesk?page=2)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1020527/thrivedesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/238111/ThriveDesk/> |
| en-AE | <https://www.capterra.ae/software/1020527/thrivedesk> |
| en-AU | <https://www.capterra.com.au/software/1020527/thrivedesk> |
| en-CA | <https://www.capterra.ca/software/1020527/thrivedesk> |
| en-GB | <https://www.capterra.co.uk/software/1020527/thrivedesk> |
| en-IE | <https://www.capterra.ie/software/1020527/thrivedesk> |
| en-IL | <https://www.capterra.co.il/software/1020527/thrivedesk> |
| en-IN | <https://www.capterra.in/software/1020527/thrivedesk> |
| en-NZ | <https://www.capterra.co.nz/software/1020527/thrivedesk> |
| en-SG | <https://www.capterra.com.sg/software/1020527/thrivedesk> |
| en-ZA | <https://www.capterra.co.za/software/1020527/thrivedesk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Capterra UK helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.co.uk","url":"https://www.capterra.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.co.uk/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCEt7vQSPiPlPAblHdhJAqnA"]},{"name":"ThriveDesk","description":"At ThriveDesk, we believe there is always a better way to to manage customer success.\n\nThriveDesk helps team members work better together - week after week. Designed by and for teams, ThriveDesk immediately fits into your day-to-day.\n\nSimple, affordable help desk solution for small businesses, eComemrce and SaaS managing customer support.\n\n- Shared Inbox\n- Live chat\n- Knowledge base\n- Community\n- Deep WooCommerce integration\n- Advanced reporting\n- And much more...","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a648c8ba-61dc-4749-b768-038531d72e11.jpeg","url":"https://www.capterra.co.uk/software/1020527/thrivedesk","@id":"https://www.capterra.co.uk/software/1020527/thrivedesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":37},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android"},{"@id":"https://www.capterra.co.uk/software/1020527/thrivedesk#faqs","@type":"FAQPage","mainEntity":[{"name":"What is ThriveDesk?","@type":"Question","acceptedAnswer":{"text":"At ThriveDesk, we believe there is always a better way to to manage customer success.ThriveDesk helps team members work better together - week after week. Designed by and for teams, ThriveDesk immediately fits into your day-to-day.Simple, affordable help desk solution for small businesses, eComemrce and SaaS managing customer support.- Shared Inbox- Live chat- Knowledge base- Community- Deep WooCommerce integration- Advanced reporting- And much more...","@type":"Answer"}},{"name":"Who Uses ThriveDesk?","@type":"Question","acceptedAnswer":{"text":"Customer service & help desk software specifically catered to eCommerce, SaaS and SMB.","@type":"Answer"}}]},{"@id":"https://www.capterra.co.uk/software/1020527/thrivedesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"ThriveDesk","position":3,"item":"/software/1020527/thrivedesk","@type":"ListItem"}]}]}
</script>