15 years helping British businesses
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What is BeInContact?

Improve your Customer Experience with BeInContact, our 100% Cloud Omnichannel Call Center software. BeInContact’s design is intuitive and easy to use, offering various features such as AI, IVR, ACD, a predictive dialer system and much more. BeInContact is natively integrated with the main market-leading CRM (SalesForce, Oracle, Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow, SAP and Vtiger) allowing Sales and Service teams direct and customisable conversations with your customers.

Who Uses BeInContact?

BeInContact is extremely flexible, meeting needs of companies of any size and sector whishing to improve their Customer Experience.

BeInContact Software - BeInContact | Agent Desktop
BeInContact Software - Salesforce Integration
BeInContact Software - Microsoft Dynamics 365 Integration
BeInContact Software - Zendesk Integration
BeInContact Software - ServiceNow integration

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Reviews of BeInContact

Average score

Overall
4.4
Ease of Use
4.4
Customer Service
4.3
Features
4.0
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
57%
4
21%
3
21%
Demuni Abhishek
Demuni Abhishek
CRM IT Specialist in Italy
Verified LinkedIn User
Education Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Flexible and easily customizable

5.0 3 years ago

Comments: As mentioned previously the contact center integration has drastically improved the way of working with our prospects and students.

Pros:

The contact center is a flexibile and powerful tool, this was highly noted during the integration with salesforce sales-cloud and eventual customizations.

Cons:

Reporting doesn’t guarantee enough flexibility

Gloria
Internal sales assistant in Spain
Mechanical or Industrial Engineering, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

a good option

3.0 3 years ago

Pros:

The software is very intuitive and easy to use

Cons:

it looses the net with facility and I can not contact.

Stefano
Group CRM Manager in Italy
Professional Training & Coaching, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

An intuitive and reliable Contact Center solution

5.0 2 years ago

Comments: The overall experience is positive, the tool has been a great ally in the process of improving customer service and prospects management.

Pros:

The interface is very intuitive and user-friendly. Setup and integration with CRM were easy and fast, with the whole BeCloud team always proactive and ready to find a solution to most of our business needs and requests. The platform turned out to be stable, flexible and with a low need for maintenance.

Cons:

The reporting (including extensive and good detailed data), has a certain level of rigidity in both creating/customizing reports and adopting new metrics. I know that with the last version of the software (not tried yet) the reporting has been generally improved.

Paolo
Coordinatore supporto remoto 24/7 in Italy
Machinery, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Un piacere lavorare con voi

4.0 3 years ago

Comments: L'esperienza al momento è molto positiva, partendo dalla buona intesa instaurata con i miei referenti di progetto.

Pros:

L'agent desktop è molto intuitivo e di facile utilizzo. É un sistema molto flessibile che consente l'adattabilità alle necessità di contesti lavorativi ed organizzativi completamente differenti fra loro. É possibile ampliare il modulo di partenza con tante ulteriori funzionalità in modo da poter utilizzare un unico strumento che raccoglie vari canali comunicativi.

Cons:

Al momento nulla di particolare da segnalare

Alessio
EE Coordinator in Italy
Industrial Automation, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Un salto generazionale

5.0 3 years ago

Comments: L'esperienza nel suo complesso è stata ottima ed ha permesso di completare una fase di rafforzamento dell'assistenza clienti. Internamente all'azienda solo dopo ne è stato compreso il reale potenziale, a distanza di 3 anni grazie alle funzioni follow the sun ed altri addon il reparto sta ancora crescendo senza dover rimettere mano agli strumenti.

Pros:

I Vantaggi di BeCloud sono molteplici: versatilità, tempi d'installazione, subentro al vecchio sistema. Anche successivamente alla messa in opera si sono rese necessarie alcune modifiche per le quali non hanno richiesto interruzioni di servizio.

Cons:

Volendo trovare il pelo nell'uovo il SW potrebbe essere migliorabile dal punto di vista dell'interfaccia non sufficientemente flessibile rispetto alle potenzialità del prodotto.