What Is BeInContact?

Improve your Customer Experience with BeInContact, an omnichannel software call center 100% cloud. BeInContact is designed to be intuitive and simple to use and offers features such as AI, IVR, ACD, predictive dialer and others. BeInContact is natively integrated with the main market-leading CRM (Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow, SAP and Vtiger) to allow sales or service teams to have direct and personalized conversations with your customers.

Who Uses BeInContact?

BeInContact is extremely flexible, it meets the needs of companies of any size and sector that wish to improve their customer experience.

BeInContact Details

BeCloud Solutions

BeInContact Details

BeCloud Solutions

BeInContact videos and images

BeInContact video
BeInContact Software - BeInContact | Agent Desktop - thumbnail
BeInContact Software - Salesforce Integration - thumbnail
BeInContact Software - Microsoft Dynamics 365 Integration - thumbnail
BeInContact Software - Zendesk Integration - thumbnail
BeInContact Software - ServiceNow integration - thumbnail

Compare BeInContact pricing with similar products

Starting price

€38.00/month
US$0.01
N/A
US$15.00/month

Free Version

Free Version No
Free Version No
Free Version No
Free Version Yes

Free Trial

Free Trial No
Free Trial Yes
Free Trial No
Free Trial Yes

BeInContact deployment and support

Support

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • Linux (On-Premise)
  • Chromebook (Desktop)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Features of BeInContact

  • API
  • Activity Dashboard
  • Activity Tracking
  • Answering Machine Detection
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • CRM
  • Call Centre Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Database
  • IVR / Voice Recognition
  • Integrations Management
  • Interaction Tracking
  • Lead Capture
  • Lead Management
  • Live Chat
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting/Analytics
  • Text to Speech
  • Third Party Integrations
  • Voice Mail

View full list of Auto Dialer Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Centre
  • CRM
  • Call Centre Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customisable Reports
  • Email Management
  • IVR / Voice Recognition
  • Inbound Call Centre
  • Interaction Tracking
  • Live Chat
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Outbound Call Centre
  • Performance Management
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Social Media Integration
  • Third Party Integrations
  • Voice Mail
  • Workflow Management

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  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Auto-Dialer
  • Automatic Call Distribution
  • CRM
  • Call Centre Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customisable Reports
  • Event Triggered Actions
  • File Transfer
  • IVR / Voice Recognition
  • Interaction Tracking
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • On-Demand Recording
  • Performance Management
  • Performance Metrics
  • Predictive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Recording
  • Reporting & Statistics
  • SMS Messaging
  • Scheduled Recording
  • Tagging
  • Third Party Integrations
  • Voice Mail

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  • API
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  • Agent Interface
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  • Call Centre Management
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer History
  • Customisable Reports
  • Data Import/Export
  • Email Management
  • IVR / Voice Recognition
  • Interaction Tracking
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Performance Management
  • Predictive Dialer
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Social Media Integration
  • Third Party Integrations
  • Voice Mail
  • Workforce Management

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  • AB Testing
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  • Access Controls/Permissions
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  • CRM
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  • Chat/Messaging
  • Churn Management
  • Communication Management
  • Community Management
  • Content Creation
  • Content Management
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Gamification
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Video Support
  • Visual Analytics
  • Widgets
  • Workflow Management

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  • Activity Tracking
  • Alerts/Notifications
  • CRM
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  • Chat/Messaging
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  • Customer Segmentation
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Visualisation
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • Knowledge Management
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Negative Feedback Management
  • Predictive Analytics
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Widgets
  • Workflow Management

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  • 360 Degree Feedback
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CES Survey Structure
  • CRM
  • CSAT Survey Structure
  • Call Reporting
  • Chat/Messaging
  • Commenting/Notes
  • Complaint Monitoring
  • Customer Database
  • Customer Experience Management
  • Customer Journey Mapping
  • Customer Segmentation
  • Customisable Branding
  • Customisable Forms
  • Customisable Questions
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Data Visualisation
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • NPS Survey Structure
  • Performance Metrics
  • Process/Workflow Automation
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Widgets
  • Workflow Management

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  • Call Centre Management
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  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customisable Forms
  • Customisable Templates
  • Data Import/Export
  • Drag & Drop
  • Email Management
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Inbox Management
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Multiple User Accounts
  • Performance Management
  • Performance Metrics
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Rules-Based Workflow
  • SMS Messaging
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Virtual Assistant
  • Voice Mail
  • Workflow Management

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  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
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  • Call Centre Management
  • Chat/Messaging
  • Client Portal
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Document Storage
  • Email Management
  • Email Templates
  • Feedback Management
  • Help Desk Management
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • Performance Metrics
  • Prioritisation
  • Real Time Notifications
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
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  • Support Ticket Tracking
  • Surveys & Feedback
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  • Ticket Management
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  • Workflow Management

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  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer History
  • Customisable Reports
  • IVR / Voice Recognition
  • Interaction Tracking
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Phone Key Input
  • Pre-recorded Messages
  • Predictive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • SMS Messaging
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integrations
  • Voice Customisation
  • Voice Mail

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  • @mentions
  • API
  • Activity Dashboard
  • Activity Tracking
  • Auto-Responders
  • CRM
  • Calendar Management
  • Canned Responses
  • Chat/Messaging
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  • Contact Management
  • Content Management
  • Customer History
  • Customisable Branding
  • Document Storage
  • Drag & Drop
  • Email Management
  • File Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Interaction Tracking
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Offline Form
  • Proactive Chat
  • Progress Tracking
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Conferencing
  • Website Visitor Tracking
  • Workflow Management

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  • Activity Dashboard
  • Activity Tracking
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  • Automatic Call Distribution
  • Automatic Lead Distribution
  • CRM
  • Call Centre Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customisable Reports
  • Email Management
  • FCC Compliance
  • FTC Compliance
  • IVR / Voice Recognition
  • Interaction Tracking
  • Lead Capture
  • Lead Management
  • List Management
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Predictive Dialer
  • Progressive Dialer
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Text to Speech
  • Third Party Integrations
  • Voice Mail

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  • Activity Tracking
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  • Asset Lifecycle Management
  • Authentication
  • Automated Scheduling
  • Automatic Backup
  • CPU Monitoring
  • Capacity Planning
  • Compliance Management
  • Configuration Management
  • Credential Management
  • Dashboard Creation
  • Data Migration
  • Data Storage Management
  • Disaster Recovery
  • Drag & Drop
  • Email Alerts
  • Email Monitoring
  • Event Logs
  • HIPAA Compliant
  • Incident Management
  • Inventory Management
  • Maintenance Scheduling
  • Monitoring
  • Password Management
  • Patch Management
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Secure Data Storage
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  • Call Disposition
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  • Call Recording
  • Call Reporting
  • Call Routing
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  • Call Transfer
  • Caller ID
  • Caller Profiles
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  • Communication Management
  • Computer Telephony Integration
  • Conferencing
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  • Customisable Caller ID
  • Fax Management
  • IVR / Voice Recognition
  • Interaction Tracking
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple User Accounts
  • On-Demand Recording
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
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  • SMS Messaging
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Reviews of BeInContact

Read all 12 reviews

Average score

Overall
4.2
Ease of Use
4.2
Customer Service
4.2
Features
3.9
Value for Money
3.9

Reviews by score

5
6
4
3
3
3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Demuni abhishek D.
Demuni abhishek D.
CRM IT Specialist in Italy
Verified LinkedIn User
Education Management, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Flexible and easily customizable

5 4 weeks ago New

Comments: As mentioned previously the contact center integration has drastically improved the way of working with our prospects and students.

Pros:

The contact center is a flexibile and powerful tool, this was highly noted during the integration with salesforce sales-cloud and eventual customizations.

Cons:

Reporting doesn’t guarantee enough flexibility

Paolo B.
Coordinatore supporto remoto 24/7 in Italy
Machinery, 501-1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Un piacere lavorare con voi

4 last month New

Comments: L'esperienza al momento è molto positiva, partendo dalla buona intesa instaurata con i miei referenti di progetto.

Pros:

L'agent desktop è molto intuitivo e di facile utilizzo. É un sistema molto flessibile che consente l'adattabilità alle necessità di contesti lavorativi ed organizzativi completamente differenti fra loro. É possibile ampliare il modulo di partenza con tante ulteriori funzionalità in modo da poter utilizzare un unico strumento che raccoglie vari canali comunicativi.

Cons:

Al momento nulla di particolare da segnalare

Cristina A.
Administrativa in Spain
Mechanical or Industrial Engineering, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Becloud es intuitivo y facil de manejar pero necesita desarrollarse un poco más.

3 last month New

Pros:

Es fácil de usar y muy intuitivo, lo usamos a diario. Es util para reconocer el cliente que llama y tener un trato mas personalizado con el cliente.

Cons:

Frecuentemente tenemos problemas de conexión y el sistema se queda colgado, en mi opinion el programa necesita algo mas de desarrollo para que funcione correctamente.

Alessio T.
EE Coordinator in Italy
Industrial Automation, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Un salto generazionale

5 last month New

Comments: L'esperienza nel suo complesso è stata ottima ed ha permesso di completare una fase di rafforzamento dell'assistenza clienti. Internamente all'azienda solo dopo ne è stato compreso il reale potenziale, a distanza di 3 anni grazie alle funzioni follow the sun ed altri addon il reparto sta ancora crescendo senza dover rimettere mano agli strumenti.

Pros:

I Vantaggi di BeCloud sono molteplici: versatilità, tempi d'installazione, subentro al vecchio sistema. Anche successivamente alla messa in opera si sono rese necessarie alcune modifiche per le quali non hanno richiesto interruzioni di servizio.

Cons:

Volendo trovare il pelo nell'uovo il SW potrebbe essere migliorabile dal punto di vista dell'interfaccia non sufficientemente flessibile rispetto alle potenzialità del prodotto.

Stefano M.
Group CRM Manager in Italy
Professional Training & Coaching, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

An intuitive and reliable Contact Center solution

5 3 weeks ago New

Comments: The overall experience is positive, the tool has been a great ally in the process of improving customer service and prospects management.

Pros:

The interface is very intuitive and user-friendly. Setup and integration with CRM were easy and fast, with the whole BeCloud team always proactive and ready to find a solution to most of our business needs and requests. The platform turned out to be stable, flexible and with a low need for maintenance.

Cons:

The reporting (including extensive and good detailed data), has a certain level of rigidity in both creating/customizing reports and adopting new metrics. I know that with the last version of the software (not tried yet) the reporting has been generally improved.