---
description: Discover the benefits and disadvantages of Fusion Connect CCaaS.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Fusion Connect CCaaS Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Fusion Connect CCaaS](/software/1019532/fusion-connect-ccaas)

# Fusion Connect CCaaS

Canonical: https://www.capterra.co.uk/software/1019532/fusion-connect-ccaas

> Deliver a superior customer experience across communication channels, with a complete, hosted Contact Center solution.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: Fusion Connect
- **Location**: Pleasanton, US
- **Founded**: 1996

## Commercial Context

- **Pricing Details**: Contact Fusion Connect for pricing information.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Agent Interface
- Automated Routing
- CRM
- Call Centre Management
- Call Recording
- Call Routing
- Call Transfer
- Chatbot
- Contact Management
- IVR
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Workforce Management

## Support Options

- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)
- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)
- [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software)

## Alternatives

1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (858 reviews)
2. [Sobot](https://www.capterra.co.uk/software/1072329/Sobot) — 4.9/5 (92 reviews)
3. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Amazon Connect](https://www.capterra.co.uk/software/1017140/amazon-connect) — 4.5/5 (92 reviews)
5. [HoduCC](https://www.capterra.co.uk/software/156136/hoducc) — 4.6/5 (95 reviews)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1019532/fusion-connect-ccaas)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/237213/Fusion-Connect-CCaaS/> |
| en-AE | <https://www.capterra.ae/software/1019532/fusion-connect-ccaas> |
| en-AU | <https://www.capterra.com.au/software/1019532/fusion-connect-ccaas> |
| en-CA | <https://www.capterra.ca/software/1019532/fusion-connect-ccaas> |
| en-GB | <https://www.capterra.co.uk/software/1019532/fusion-connect-ccaas> |
| en-IE | <https://www.capterra.ie/software/1019532/fusion-connect-ccaas> |
| en-IL | <https://www.capterra.co.il/software/1019532/fusion-connect-ccaas> |
| en-IN | <https://www.capterra.in/software/1019532/fusion-connect-ccaas> |
| en-NZ | <https://www.capterra.co.nz/software/1019532/fusion-connect-ccaas> |
| en-SG | <https://www.capterra.com.sg/software/1019532/fusion-connect-ccaas> |
| en-ZA | <https://www.capterra.co.za/software/1019532/fusion-connect-ccaas> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Capterra UK helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.co.uk","url":"https://www.capterra.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.co.uk/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCEt7vQSPiPlPAblHdhJAqnA"]},{"name":"Fusion Connect CCaaS","description":"Deliver a superior customer experience across communication channels using Fusion Connect Contact Center as a Service (CCaaS). Connect with customers the way they want, while your agents work from anywhere. CCaaS is flexible and scalable to deploy. Includes the features you expect, like Predictive Dialer, IVR, ACD, and unlimited call queues, with options for Omnichannel and AI-based self-service. Integrates with Salesforce and other CRMs. Get 100% uptime guarantee with advanced licenses.","url":"https://www.capterra.co.uk/software/1019532/fusion-connect-ccaas","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/1019532/fusion-connect-ccaas#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.co.uk/software/1019532/fusion-connect-ccaas#faqs","mainEntity":[{"name":"What is Fusion Connect CCaaS?","@type":"Question","acceptedAnswer":{"text":"Deliver a superior customer experience across communication channels using Fusion Connect Contact Center as a Service (CCaaS). Connect with customers the way they want, while your agents work from anywhere. CCaaS is flexible and scalable to deploy. Includes the features you expect, like Predictive Dialer, IVR, ACD, and unlimited call queues, with options for Omnichannel and AI-based self-service. Integrates with Salesforce and other CRMs. Get 100% uptime guarantee with advanced licenses.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"Fusion Connect CCaaS","position":3,"item":"/software/1019532/fusion-connect-ccaas","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/software/1019532/fusion-connect-ccaas#breadcrumblist"}]}
</script>