---
description: Discover the benefits and disadvantages of Cloud Telephony Software.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Cloud Telephony Software Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [Cloud Telephony Software](/software/1018344/cloud-telephony-software)

# Cloud Telephony Software

Canonical: https://www.capterra.co.uk/software/1018344/cloud-telephony-software

> Office24by7, an all-in-one CRM with cloud telephony, omnichannel communication, and automation to help businesses scale without limits.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Cloud Telephony Software?

Growing and mid-sized businesses across healthcare, finance, retail, and service industries seeking a unified CRM with built-in calling, automation, and customizable workflows.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Office24by7
- **Founded**: 2011

## Commercial Context

- **Starting Price**: ₹0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Office24by7 is priced to help organizations maximize return on investment by consolidating CRM, cloud telephony, omnichannel communication, and automation into a single platform. By replacing multiple disconnected tools with one unified system, businesses reduce software licensing, integration, and maintenance costs while improving operational efficiency.

Pricing is customized based on each company’s operational scale and functional requirements rather than per-user charges, allowing teams to grow without increasing software expenses. This makes Office24by7 especially cost-effective for enterprises with large or expanding teams.

Custom plans are designed around industry needs, workflow complexity, and communication volume, ensuring organizations pay only for what they use while gaining measurable productivity improvements. A 15-day free trial enables buyers to evaluate impact on response times, lead conversion, and team performance before making a long-term investment.

This value-driven pricing approach helps businesses control costs, improve collaboration, and achieve sustainable growth with predictable technology spending.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: India

## Features

- Call Centre Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Transfer
- IVR
- Reporting/Analytics
- Voice Mail

## Integrations (6 total)

- Knowlarity
- Plivo
- Salesforce Platform
- Twilio
- Vonage Business Communications
- Zoho CRM

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software)

## Alternatives

1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (858 reviews)
2. [VoIP.ms](https://www.capterra.co.uk/software/203084/voip-ms) — 4.8/5 (697 reviews)
3. [Nextiva](https://www.capterra.co.uk/software/175788/nextiva) — 4.6/5 (914 reviews)
4. [CallHippo](https://www.capterra.co.uk/software/159578/callhippo) — 4.4/5 (675 reviews)
5. [Google Voice](https://www.capterra.co.uk/software/210592/voice) — 4.5/5 (716 reviews)

## Reviews

### "Amazing Tool" — 5.0/5

> **Titto** | *29 November 2021* | Consumer Services | Recommendation rating: 9.0/10
> 
> **Pros**: Everything gets tracked and we can monitor every calls.
> 
> **Cons**: Slow loading when we click on my calls in the Agent CTI

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1018344/cloud-telephony-software)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/235936/Cloud-Telephony-Software/> |
| en-AE | <https://www.capterra.ae/software/1018344/cloud-telephony-software> |
| en-AU | <https://www.capterra.com.au/software/1018344/cloud-telephony-software> |
| en-CA | <https://www.capterra.ca/software/1018344/cloud-telephony-software> |
| en-GB | <https://www.capterra.co.uk/software/1018344/cloud-telephony-software> |
| en-IE | <https://www.capterra.ie/software/1018344/cloud-telephony-software> |
| en-IL | <https://www.capterra.co.il/software/1018344/cloud-telephony-software> |
| en-IN | <https://www.capterra.in/software/1018344/cloud-telephony-software> |
| en-NZ | <https://www.capterra.co.nz/software/1018344/cloud-telephony-software> |
| en-SG | <https://www.capterra.com.sg/software/1018344/cloud-telephony-software> |
| en-ZA | <https://www.capterra.co.za/software/1018344/cloud-telephony-software> |

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