--- description: Discover the benefits and disadvantages of Amazon Connect. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Amazon Connect Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Amazon Connect](/software/1017140/amazon-connect) # Amazon Connect Canonical: https://www.capterra.co.uk/software/1017140/amazon-connect Page: 1 / 5\ Next: [Next page](https://www.capterra.co.uk/software/1017140/amazon-connect?page=2) > Cloud-based contact center solution that helps businesses streamline customer service processes across multiple channels. > > Verdict: Rated **4.5/5** by 96 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Amazon Connect? Contact centers, customer service departments, call centers, and customer support operations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 96 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Amazon Web Services - **Location**: Seattle, US - **Founded**: 2006 ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Please contact Amazon Web Services for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 205 more ## Features - Automated Responses - Automated Routing - Automatic Call Distribution - Call Centre Management - Call Monitoring - Call Recording - Call Routing - Call Tracking - Callback Scheduling - Caller ID - Campaign Management - Contact Management - Customer Support - Dashboard - IVR - Interaction Tracking - List Management - Natural Language Processing - Predictive Dialer - Reporting/Analytics - Voice Mail - Workforce Management ## Integrations (39 total) - AWS Lambda - Aceyus - Amazon Aurora - Amazon DynamoDB - Amazon Lex - Amazon Pinpoint - Amazon Redshift - Apple Business Essentials - Bitext - CallMiner Eureka - Centrical - Clinc - Cresta - Cyara - DialogTech ... and 24 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software) ## Related Categories - [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software) - [Chatbot Software](https://www.capterra.co.uk/directory/32448/chatbot/software) - [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software) - [Predictive Dialer Software](https://www.capterra.co.uk/directory/30597/predictive-dialer/software) - [Call Recording Software](https://www.capterra.co.uk/directory/30533/call-recording/software) ## Alternatives 1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (884 reviews) 2. [DialedIn CCaaS](https://www.capterra.co.uk/software/29589/callcenternow) — 4.8/5 (330 reviews) 3. [Convoso](https://www.capterra.co.uk/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 4. [Readymode](https://www.capterra.co.uk/software/136728/Readymode) — 4.6/5 (144 reviews) 5. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1787 reviews) ## Reviews ### "Great option for managing clients calls" — 4.0/5 > **Verified Reviewer** | *9 August 2025* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: The first thing that i like most about Amazon connect is that you can use it easily and it managed all your costumers incoming and out going calls. also it helps you to save your time and energy since it evaluates the quantity of costumers. you have been referring to the right center for chatting and solving your bugs and issues. the other things is that all calls are monitoring so it does not need to repeat your problems again and again. it is a reliable choice for every businesses .i really admire this service. > > **Cons**: the things that i like least is that the initial setup may takes much time and needs a certain knowledge so that not every one has this level of knowledge. and may be can be confusing for the new users. > > my overall experience with Amazon connect is positive since it provides reliable platform for controlling both incoming and outgoing calls. it provides a good and clear quality for audios as well. ----- ### "Amazon Connect is good for business\!" — 5.0/5 > **Danny** | *24 March 2025* | Sports | Recommendation rating: 8.0/10 > > **Pros**: I like the fact that its easy to integrate with AI chatbots and gives me real time analytics. > > **Cons**: Sometimes there is call quality issues but they do seem to be improving. > > Overall very good experience and would recommend to other business users. ----- ### "Scalable and flexible cloud contact center" — 5.0/5 > **Verified Reviewer** | *6 April 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I love the pay-as-you-go pricing and how easily it scales. The drag-and-drop contact flow builder is a game-changer for setting up complex IVRs quickly without needing a telephony background. > > **Cons**: The learning curve is steep for AWS beginners. The interface for real-time monitoring feels a bit dated and navigating the AWS console to manage permissions can be a headache. > > It’s a powerful, cost-effective cloud contact center. Reliability is top-tier, and the integration with other AWS services like Lambda and Lex makes it incredibly flexible for automation. ----- ### "Reliable IVR with simple interface and ease of usage" — 5.0/5 > **Abhinash** | *26 July 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The design of Amazon Connect is simple and easy to modify the contact flows. Along with bringing onboard new users the setup is relatively easy. Integrations with different CRM are also easy and simple to support. > > **Cons**: There needs to be a feature to complete certain actions on mass, such as creating queues, predefined attributes etc. These should be able to digest a csv and create in mass instead of having to force us to create them manually one at a time. > > It is an efficient way of tracking any tasks and provides useful analytics tool to record all customer interaction. At a glance, it allows you to see the call history to be able to better serve customer as the user is able to understand the history of the clients' concerns. ----- ### "Reliable and scalable" — 5.0/5 > **Sonu** | *24 April 2026* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: The biggest advantage for us has been how quickly we could get started without heavy setup. It’s fully cloud-based, so no infrastructure headaches. I also like how flexible the contact flows are, once you get used to it, you can build quite complex routing. Integration with other AWS services (like Lambda) is really useful for custom logic. Call quality has been stable most of the time, and scaling up agents during busy periods is very easy. > > **Cons**: The UI can feel a bit clunky at times, especially when managing multiple flows or debugging issues. Reporting is decent but not very advanced out of the box, we had to build custom dashboards to get deeper insights. Also, if you’re not familiar with AWS, there’s definitely a learning curve in the beginning. Some small configuration changes are not very intuitive. > > Overall, it’s been a reliable solution for our contact center needs. It works well, especially if you’re already using AWS services. We’ve been able to customize a lot of our workflows and improve how we handle customer calls. There were a few challenges initially while understanding the setup and integrations, but once things were in place, it’s been quite stable. Not perfect, but definitely a good long-term option for a scalable contact center. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.co.uk/software/1017140/amazon-connect?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/1017140/amazon-connect) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data