Who Uses This Software?
Average Ratings67 reviews
- Overall 4.5 / 5
- Ease of Use 4.5 / 5
- Customer Service 4.5 / 5
- Features 4.5 / 5
- Value for Money 4.5 / 5
- Free Version No
- Free Trial No
Installed - Windows
24/7 (Live Rep)
- DDI System
- Founded 1995
About Inform ERP
Inform ERP by DDI System is a distribution management technology that combines daily operations with customer relationship management (CRM), e-commerce and reporting features in one system. Inform is suitable for single location distributors and multi-division organizations in both on-premise and hosted systems.
Inform helps users manage customer engagement by combining CRM with daily operations such as order entry, quoting, delivery inquiry and customer service.
Inform ERP Features
- Barcoding / RFID
- Import / Export Management
- Inventory Management
- Order Management
- Returns Management
- Sales Forecasting
- Shipping Management
- Warehouse Management
Inform ERP Most Helpful Reviews
Reviewed on 25/05/2017
Doubled the size and revenue of my business
Comments: The people who work at DDI are absolute masters at what they do. They understand distribution and software. Frankly, they have been more like consultants to my business than just come software relationship. I knew on day 1 when was I was sitting down with the founder and CEO of this company that it would be the sort of relationship I was looking for. I have not been disappointed since.
I have been using Inform for just over one year. Within that time I have doubled the size and revenue of my business, the purchase of this software has been instrumental in achieving that.
The reduction of time spent executing every day procedures cannot be understated. This system streamlines operations to such a degree that attention can be refocused elsewhere, like selling.
The selling aspect of this system is second to none. Customer management is so well intertwined within the system. In a moment you can search a contact, know a few things about them, know what they have stopped buying from you, and translate your talent as a sales rep directly into a finished order.
Everything you quote, sell, invoice, purchase and commit is represented and fully tracked in a completely live system. This is crucial to my reporting, which is also a very easy to use part of the system.
The forecasting capability within the purchasing part of the software runs circles around systems that are easily quadruple the price of this system.
Cons: The old ecommerce package was not mobile responsive. Since the release of their new ecommerce, I have purchased it. It does wonders for my business, as it is completely integrated within the software. People can order their specific products from me on their phones and in seconds I have the order being picked and staged.
Reviewed on 09/12/2016
Comprehensive System but Room for Improvement
The DDI system is a comprehensive system that manages sales/warehouse needs very well, but everything else is sub-par to competition.
Being a comprehensive system has it's perks; it means you can use DDI for almost all parts of your company; sales, warehouse management, analytics, and even online sales are incorporated.
The strong suit of the DDI Inform ERP system at managing warehouse/ sales and analytics. He warehouse management system works very well to account for inventory, and the analytics part will tell you when certain inventory items are low and allows you to send out P/O to vendors right from the system.
The sales side of the system is also great, it’s very easy to use to type in Sales Orders and adjust pricing, etc. Compared to other sales systems we used, this is definitely one of the most comprehensive.
That being said, being a comprehensive system also has some drawbacks, and DDI as a system has room for future improvement. Luckily they do update their software with upgrades/updates throughout the year. The online sales portion of DDI could use work. As of right now, their online mobile ordering page isn't mobile-optimized, and compared to other applications designed for online sales/ mobile order taking, DDI's Mobi-Order performance is sub-par. However, I did hear from DDI that they are working on this portion to improve it, so hopefully with the updates will make the Mobi-Order more intuitive.
Another problem we’ve encountered there is little room for customization within the DDI system itself: layouts and formats of invoices, sales orders, etc are all pre-set and not easily changed. If you really wanted to change anything, DDI will bill you for special customization, which can be costly. To summarize, there is no denying the DDI system is great for warehouse/sales management, but aspects of the online/mobile department can definitely use some improvements, as this is the future of sales. Overall, a very comprehensive system that I would recommend for the wholesale & distribution business.
- Great at warehouse management
- Great for sales team management, helps track salesperson
- Good for accounting
- Analytics for sales team / product team
- Constant Updates
- Lack of customization options
- Lackluster features on it's mobile site / ordering app
Reviewed on 10/03/2017
DDI-Inform. Value and support today. With a clear path to needs of the future.
Comments: We switched to DDI a couple of years ago. As a HVAC-R distributor with four branches and growing sales, we needed a powerful ERP system that provided flexibility, stability, responsive support and a strong plan for the development of future features. DDI-Inform provides all that. Inform is adaptable to the way that you do business with an extensive list of features and options that can be turned on or off to fit your needs. It also provides a granular permissions model that allow business owners to determine who can do what in the system. We choose run Inform on our premises, but it can be hosted on Rackspace. Inform is very stable. But modern ERP's are complicated and you will always run into edge cases. When we have needed support, the support provided by DDI is responsive and timely. They have a web support portal that works quite well, but you can also call them if needed. The support team is large enough that you are never left without support, small enough that they remember who you are. One of the things that is important to us is an ERP that has plans to grow with emerging technology's while still being stable and usable in the near term. DDI has slowly but surely been updating Inform to the new Inform 2 interface. During this transition they have taken their time to make sure that we don't loose any functionality while consistently providing improvements in design and features. I'm excited for the future of this product. And the advantages that it will bring to our business.
Pros: Stable and flexible. Excellent Support and responsiveness from their team.
Cons: There are, of course, little minor issues. But nothing that has made us regret our decision.
Reviewed on 25/06/2015
We are a distributor and this system is perfect for our industry
Pros: The system provides a smooth process, compared to our old system we couldn't keep track of old/new costs or receipts. I train everybody at our company and DDI is very easy to write a process and train right away. To be honest I am very happy we made the change to DDI, it's perfect for what we need to do everyday to service our customers. I also think we don't know everything this system could provide but we are in the works of finding out.
Cons: I wish there was an easier way to identify sales orders from machine part orders. If a customer calls in and says "I need a part for my machine" but if it's a customer who places a lot of orders with us the sales history screen doesn't load because it's a lot of information. If we had an option to select the sales rep name in the sales history screen it would only pull up the orders that my machine tech sold not every order. This would make serving our customer on the machine side easier and more efficient. One more thing, customer service uses the customer order pad when entering orders but when they hit save the items appear on the sales order in alphabetically order. This is an issue because we have customers who could place up to 10-20 items per order and if they used the pad it makes it very difficult to check the sales order before saving it, if they have a big order they manual enter the codes on the sales order.
Reviewed on 13/06/2019
Pros: My favorite thing about this program is that you can pretty much get from any part of the program. From the sales order entry screen to the linked purchase order or to the product details or the customer master file. Sometimes this creates too many options when training new employees, so best to have a good plan for that otherwise new people might get confused.
Cons: It always feels like the developer is adding new features, which is great, but since they charge so much for maintenance you would think these features would be integrated as part of the program, but instead they are offered in a sort of add-on structure, which can be frustrating.