AllyDVM

Excellent program with phenomenal customer support

Comments: Excellent. Don't ever want to get rid of it! There are so many features to learn still to maximize our benefits.

Pros:

AllyDVM is a robust scheduling and reminder platform that takes some time to learn. From implementation to now two years using AllyDVM, I have always felt incredibly supported by my account manager(s) and the entire team at AllyDVM. If I ever have a question about how to do something, I am supported and even given advice on what other practices do and how I might utilize a feature even better.

Cons:

It does not integrate fully with our PIMS (writeback feature), so conversations had in the Ally platform are not saved or reflected in the patient chart.

I have loved them since I met them.

Comments: Dealing with the staff is a dream. They're responsive and kind and I couldn't ask for better. They're great at finding and fixing mistakes. They are one of the only companies that can integrate with our practice software correctly without us having to "make do" or use work arounds.

Pros:

We can customize our reminders to clients to our hearts content. There is almost nothing you can't do with the reminders-- they can be created based on species, clients, providers, time of day, when they were made, and so many other options.

Cons:

Their newsletter creation software is very barebones. I'd love to see them flesh it out a lot more with more WYSIWYG.

Overpriced reminders

Comments: Overall we have not used this software to its full potental because it is not relevant to our practice. The services that AllyDVM give us, at cost, are services our phone company has avaiable for no added charge.

Pros:

Our clinic appreciated the automatic reminders avaiable through AllyDVM.

Cons:

The cost of AllyDVM services was much more than how much we used the services.

Client communication made simple and effective!

Comments: Used daily for client communication and reminders; everything from holiday closures to medication pickups to appointment reminders all in one!

Pros:

Makes it so easy to communicate with clients without having to pickup the phone. Two way texting, mass email capabilities.

Cons:

Can create more work with the retention calendar, but also a good way to keep clients up to date

AllyDVM in Vet Med

Pros:

What I like best about using AllyDVM at the vet clinic is that clients are able to request appointments without having to call the clinic. It is convenient for the client and the hospital.

Cons:

If I could change anything about AllyDVM I would make it to where I could get a push notification when there are appointment requests so we don't miss anything.

AllyDVM

Pros:

There are many features that are the most impactful with this software, I use the texting / appointment confirming feature the most. It is so easy to send clients a quick text with all the info they need to know instead of having to call and wait for an answer only to sometimes still have to leave a voicemail, then sometimes people don't have a voicemail set up. The automatic vaccination reminders are great as well, at my previous job we would have to handwrite all of the vaccine reminder and sometimes it would be hundreds of them, AllyDVM is able to do that with ease.

Cons:

I think this feature is overall excellent, from my standpoint there is nothing I would change about it.

AllyDVM is awesome

Comments: We had a free trial of AllyDVM and absolutely LOVED IT. After the free trial was over, we could not justify continue with it due the cost. For clarification, we had a new, first time practice owner who was unsure about starting out and had money concerns

Pros:

The way it was integrated with Cornerstone was a game changer. A very valuable program that saves time.

Cons:

100% the cost. If it cost less for all of the options, we would have this program and never look back.