--- description: Discover the benefits and disadvantages of BusyPaws. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BusyPaws Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Kennel Software](/directory/30574/kennel/software) > [BusyPaws](/software/1014353/busypaws) # BusyPaws Canonical: https://www.capterra.co.uk/software/1014353/busypaws Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/1014353/busypaws?page=2) > Manage clients, staff, bookings, invoicing, payments and more for your Boarding/Kennel, Daycare, Training or Grooming services. > > Verdict: Rated **4.7/5** by 79 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses BusyPaws? Dog Trainers, Dog Daycare, Pet Grooming, Dog Kennel, Veterinary, Pet Care Business ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 79 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: We Are Bar None ## Commercial Context - **Starting Price**: US$79.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: All plans include live customer support, unlimited access, data storage, and record keeping. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United Kingdom, United States ## Features - Alerts/Notifications - Appointment Management - Billing & Invoicing - Booking Management - Calendar Management - Client Portal - Confirmations/Reminders - Customer Database - Customer Management - Employee Management - Inventory Management - Mobile Access - Online Booking - Pet Birthday Tracking - Recurring Appointments - Reminders - SMS Messaging - Scheduling - Service Catalogue - Staff Management ## Integrations (5 total) - Google Calendar - Mailchimp - QuickBooks Online - Stripe - Stripe Billing ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Kennel Software](https://www.capterra.co.uk/directory/30574/kennel/software) ## Related Categories - [Kennel Software](https://www.capterra.co.uk/directory/30574/kennel/software) - [Pet Grooming Software](https://www.capterra.co.uk/directory/30845/pet-grooming/software) ## Alternatives 1. [KennelBooker](https://www.capterra.co.uk/software/143168/kennel-booker) — 4.6/5 (77 reviews) 2. [Pet Manager](https://www.capterra.co.uk/software/150536/pet-manager) — 5.0/5 (62 reviews) 3. [Breeder Cloud Pro](https://www.capterra.co.uk/software/176356/breeder-cloud-pro) — 4.6/5 (79 reviews) 4. [Paw Partner](https://www.capterra.co.uk/software/203713/paw-partner) — 4.8/5 (60 reviews) 5. [Gingr](https://www.capterra.co.uk/software/136469/gingr) — 4.5/5 (214 reviews) ## Reviews ### "Best Software Out There For All Pet Services" — 5.0/5 > **Davina** | *29 October 2024* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to use with excellent tutorials and help available when needed. It was very easy to add the code to my website as well which made me feel more competent with computers than I actually am\! > > **Cons**: It would be helpful if, when adding input fields to the intake forms, there was the ability to edit the order of the input fields. For example; I had created a long list of questions in the Pet and Customer fields and was in the process of adding them to an intake form when I realised that I needed to change the order of some of the questions but I couldn’t drag and drop the fields so had to undo a load of the drop-downs and sort of start again. I know it would have been easier to organise this offline beforehand but I was still learning the software and it was just a little niggle. Another handy option to have in the ‘field type’ could be a table that can have text added. In my paper questionnaire I have tables asking, for example, how a dog reacts to other dogs in various situations. The first column shows the situations (eg: in the house, in the garden, on the lead, Off-lead, etc…) and then I have 8 further columns labelled things like No Issues, Avoids, Barks/ Growls, Mouths/ Bites, etc… so then I can tick whichever cell(s) apply and doesn’t take up much space. For my BusyPaws intake form, I had to create multiple answers under the Multiple Option to include all the options I need which leaves the question looking very long on the questionnaire - something which I didn’t want to look off-putting to clients. > > Excellent software, and definitely the best one I have found from my research. It offers everything needed under one umbrella and I’m glad I have chosen it. ----- ### "Fantastic\!" — 4.0/5 > **Annette** | *2 October 2024* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: There is so much - but the convenience and user friendly style is great\! > > **Cons**: I wish it integrated with XERO accounting > > Brilliant system and excellent customer support ----- ### "Good product - slightly complex for a computer illiterate user" — 5.0/5 > **Caroline** | *14 July 2024* | Professional Training & Coaching | Recommendation rating: 8.0/10 > > **Pros**: Once it gets working, it works well. I found it a little complicated to set up more complex things, like a series of puppy classes and needed support with that. I'm pretty sure, however, that this is due to my own lack of knowledge about computers generally. > > **Cons**: I find these kind of computer programmes difficult to set up. > > It's been mainly really good. They've offered me a lot of 1:1 support and the articles describing processes are really clearly laid out and are easy to follow. ----- ### "Great client management and scheduling system" — 5.0/5 > **Nora** | *13 September 2025* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: The client management system is for sure the best part - being able to keep all records in one place has been really so helpful. It's much easier to keep up with vaccine records and invoicing. > > **Cons**: Some of the schedule it still a little clunky but I know they are actively working on upgrades which is great\! I'd like the app to be a little easer to use too but again I know they are always working on upgrades\! > > We've been using BusyPaws for several years now - we started not long after they launched. It's been great to see the upgrades they have made and continue to make. They really listen to their customers and have an easy way to suggest changes and you can track where those changes are at. The customer service is really above and beyond. ----- ### "I'm happy and there's room for growth" — 3.0/5 > **Rae** | *16 August 2025* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: I transitioned from a manually managed system (Square) that fell short of my industry’s needs. As a one-person operation, this was a major leap forward in efficiency and organization and my biggest praise of BusyPaws. The low introduction rate and discount was 100% the winning factor compared to other programs -- as well as transparent pricing without having to talk to a rep. What I appreciate most is that customers now have their own portal where they can view and update their information directly. The ability for clients to self-book is by far the biggest benefit for my business. Everything related to a customer—whether it’s an invoice, payment method, or record—is saved within their profile, which means I no longer have to jump around the system to track down information. Now, getting my customers to properly use this portal is a challenge for some -- especially my older clients. Thanks to the reporting, I learned some interesting demographic data that I'd hadn't seen prior and that a good majority of my clients are retired. Meaning...tech, not always super friendly for them. I also like that clients can securely manage their credit cards for invoice payments, and I have the option to charge their card when needed. The system is straightforward and user-friendly, which is a big plus, and it’s easy to customize with my branding. Having different subscription options for users makes it even more flexible for a small business. > > **Cons**: I originally started with the lowest-tier plan, which included no directed onboarding aside from some links (even 20 minutes talking to someone would have made a huge difference) and no access to a live person for support when something appeared to not be working properly were the most frustrating things for me. While the Q\&A catalog is helpful, it’s not sufficient when something isn’t working as described. The lack of direct support was incredibly frustrating. If you’re a paying user, there should at least be a simple way to email operational issues and receive a timely response. That said, the only reason I chose BusyPaws initially was because the entry-level pricing made it accessible for small businesses like mine. I later upgraded my plan, but I believe eliminating this lower tier would be a mistake—it opens the door for small businesses to try the platform. Even though $80/m doesn’t seem like much, I went in with the mindset of “I’ll try it for 3–4 months and then decide.” That initial affordability matters for business owners testing a new system. To summarize, here are my primary issues and suggestions: 1. Invoices Once a payment has been made, invoices cannot be edited. Many of my clients add services right before pickup or something has to be edited afterward, and I want those charges consolidated into one invoice. Multiple invoices create more work, extra transaction fees, and even impact tipping. A solution could be an audit trail (e.g., “Invoice adjusted on X date by X user”) along with a notes section for system user and client to see. There’s no easy way to add late fees to an existing balance when there's been a payment made but not paid in full. I would like to see when a client has viewed the invoice. Deposits: if I require a deposit, I don’t want the client to be able to pay the full amount upfront. Clients often add services after booking, but if they’ve already paid in full, I’m forced to create a new invoice for small add-ons and end up chasing for payment. 2. Late Fees Automatic late fees should be available. It’s a necessary feature for managing payments. 3. Report Cards Custom fields should be taggable. Example being I use “G-” for grooming custom fields, making them easier to identify but this should be built in already with a tag. The ability to edit fields directly in the report, like in Forms/Contracts, would save time. I often encounter issues where the system selects the wrong or multiple pets during report creation (especially on mobile), even after re-clicking. Auto-generated reports would be helpful. After X service is completed, X report is sent. As would the ability to see when a client has viewed a report. 4. Calendar Blocking This has been the most challenging area for me. I’m closed Mondays and Tuesdays for drop-off/pick-up, daycare, and grooming, but I still have boarding dogs staying through those days. I need to prevent clients from selecting Monday/Tuesday for drop-off or pick-up, but despite trying schedules, HQ settings, kennel settings, and room settings, people still book those days, creating major confusion. 5. User App A client-facing app (similar to PetDesk) would make things much easier for customers who prefer mobile access. Some struggle with the portal, and an app would simplify the process. 6. Texting vs. Email Easier texting options are needed. Many clients unsubscribe from emails, which makes invoicing by email impossible. Maybe a unsubscribe from auto generated emails...but lets them still get invoices. 7. Mobile App Functionality The app can be cumbersome: it doesn’t click back easily, lags, and sometimes the buttons are too small. 8. Email Marketing Mailchimp integration should be included in the subscription, especially for users already paying separately for Mailchimp. 9. Data Export Exporting data is overly complicated. For example, I wanted a simple report showing pet name, vet name, and rabies status, but the system exports everything with no ability to refine or easily drop into Excel/Google Sheets. It would be much more efficient to schedule specific data pulls and have them emailed, or to predefine which data points I want. 10. Packages Packages should be integrated into the main booking portal. I’d like to offer standalone grooming or bundled packages, especially for medical washes. 11. Vaccination Verification I’d like the ability to block bookings from clients without a rabies vaccination on file. Rabies is required by law in every U.S. state, so it should be standard to verify before proceeding. Ideally, staff could mark “verified” once the record is checked. Until then, clients could remain on a waitlist. 12. Credits Credits on file should automatically apply to invoices when created by a system user (with the option to remove them). 13. The ability to adjust check in time back end system. I haven’t yet explored the Inventory or Courses tabs, but that will come in the future. > > Overall, I’m happy with BusyPaws and have even recommended it to others to check out. There’s strong competition in this space, but I believe you have the opportunity to really stand out. My biggest ongoing concern is still the lack of human support, which would make a huge difference in user experience. I also had a few ideas that could add value: AI Phone Call Reminders – with pre-scripted options for efficiency. Pet Photo Album – allow clients to download photos for up to 30 days after a visit. Automated “How Was Your Stay?” Follow-up – built-in feedback collection (0–5 stars or emoji-based responses) that could generate useful reports. Payment Integrations – ability to link Cash App or Venmo for more client flexibility. Onboarding Packets – automatically send a welcome packet when a new client signs up or subscribes to BusyPaws as a user Built-in Hazardous Waste/Medical Tracking – for logging medications, injections, or special care. Medication Scheduling – calendar reminders for insulin, pills, or special treatments. Client Loyalty Rewards – points or credits for frequent visits, referrals, or add-ons. Built-in Marketing Tools – newsletters, promos, or seasonal specials (instead of separate Mailchimp fees). Dynamic Pricing Options – for peak holiday times vs. slow seasons. Referral Tracking – so you can reward clients who bring in friends. Emergency Evacuation Companion – digital roster with contact preferences and evacuation checklists if there’s fire, flood, etc. Emergency notification - click on message with instructions to anyone reaching out (We are currently sheltering in place for X storm. Contact X \# for more information) Retention - retention reporting on how often dogs are coming back, between visits, and auto email "we miss you" ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/1014353/busypaws?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/1014353/busypaws) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data