ServiceWise

ServiceWise

by TechExcel

Who Uses ServiceWise?

Designed for businesses of all sizes, it is a cloud-based solution that assists users with reporting, task management, customizable workflows, ticket routing, self-service portal, and more.

What Is ServiceWise?

TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management.

ServiceWise helps automate and streamline IT help desk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management. The powerful features and the ease of maintenance make ServiceWise a powerful solution for growing IT service organizations.

ServiceWise Details

TechExcel

http://www.techexcel.com

Founded 1995

ServiceWise Pricing Overview

ServiceWise does not have a free version but does offer a free trial. ServiceWise paid version starts at US$20.00/month.

Starting Price

US$20.00/month

Pricing Details

Standard SaaS pricing is indicated, on-premise pricing also available.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

ServiceWise Features

Help Desk Software
Alerts / Escalation
Automated Routing
Customisable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Access Controls/Permissions
Capacity Management
Compliance Management
Inventory Management
Issue Auditing
License Management
Maintenance Scheduling
Patch Management
Remote Access/Control
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base Management
Project Management
Recurring Issues
Task Management

ServiceWise Reviews

Showing 3 of 3 reviews

Overall
4.7/5
Ease of Use
5/5
Customer Service
5/5
Features
4.3/5
Value for Money
4.7/5
Andrea F.
Senior Support Specialist
Nonprofit Organization Management, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 11/04/2017

"ServiceWise is my life"

Comments: I could not keep track of the support at our school plus the assets deployed all over the 2 campuses without ServiceWise and AssetWise. Import and export tools are easy. When support is needed, it happens! The ability to customize as we go and the possibility of adding new fields, templates, etc is a plus. We do have a very unique environment and customization is a MUST for us.

Pros: easy tool, support availability

Cons: some versions have too much updates until you get to the next version
missing the mobile version

Vendor Response

by TechExcel on 11/04/2017

We're glad to see how much you enjoy ServiceWise and how it's enabled you to do your job quickly and effectively. We are about to release our mobile app with our new 10.1 version. I'll make sure you get an invite to the webinar for the new release. Regarding the updates, we do offer monthly patch updates but you don't have to apply the update unless you'd like to.

Thanks again!
Brian

  • Reviewer Source 
  • Reviewed on 11/04/2017
Jack C.
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 11/01/2017

"This is a very flexible product that allows you to do whatever you want to do"

Comments: This is a very flexible product that allows you to do whatever you want to do. You can design workflows; you can send notifications in a certain way; you can integrate a document or an attachment; you can use a special report. I would definitely recommend ServiceWise. This product is very flexible, you can choose the way you want to choose the way you want to design it. ServiceWise has the flexibility and the powerful function

  • Reviewer Source 
  • Reviewed on 11/01/2017
Nathan H.
Project Coordinator
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    3/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 10/04/2018

"I would receive 'tickets' through the system and then assign these to individuals to complete."

Pros: Easy to input requests. New users can quickly learn how to submit various requests. Also, attaching small files was easy. It can also handle thousands of requests and keeps great records. 10 year old 'tickets' were available in complete detail. Also allows everyone involved in ticket to conversations.

Cons: There is no user input validation so someone can submit blank/incomplete requests. It was also difficult to assign work to more than 1 person at a time, so if two departments had to do the work, only 1 was assigned so that can create frustration.

  • Reviewer Source 
  • Reviewed on 10/04/2018