--- description: Discover the benefits and disadvantages of LOU. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LOU Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Retail Management Software](/directory/20053/retail-management-systems/software) > [LOU](/software/1013694/lou-2) # LOU Canonical: https://www.capterra.co.uk/software/1013694/lou-2 Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/1013694/lou-2?page=2) > LOU is cloud business software built on 20 years of best practices with Retail and Service companies. Toss the paper \& spreadsheets\! > > Verdict: Rated **4.3/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses LOU? Field Service - Pool / Spa, Repair (Handyman), Lawn Care, Painting, other home based businesses Retail - Pool, Hot Tub, Spa, Fireplace (Hearth), Patio, Furniture, Billiards, any specialty retail store ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 7 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Evosus - **Location**: Vancouver, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$1,999.00 - **Pricing model**: Per User - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Accounting - CRM - Email Marketing - Employee Management - Inventory Management - Purchase Order Management - Reporting/Analytics - Retail Inventory Management - Third-Party Integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Retail Management Software](https://www.capterra.co.uk/directory/20053/retail-management-systems/software) ## Related Categories - [Retail Management Software](https://www.capterra.co.uk/directory/20053/retail-management-systems/software) - [ERP Systems](https://www.capterra.co.uk/directory/9/enterprise-resource-planning/software) ## Alternatives 1. [Epos Now](https://www.capterra.co.uk/software/152638/epos-now) — 3.8/5 (713 reviews) 2. [Acumatica Cloud ERP](https://www.capterra.co.uk/software/96371/acumatica-cloud-erp) — 4.4/5 (243 reviews) 3. [GlossGenius](https://www.capterra.co.uk/software/174830/glossgenius) — 4.8/5 (348 reviews) 4. [Fishbowl](https://www.capterra.co.uk/software/123794/fishbowl) — 4.2/5 (1087 reviews) 5. [Square Point of Sale](https://www.capterra.co.uk/software/154907/square-point-of-sale) — 4.6/5 (3021 reviews) ## Reviews ### "Valet Pool Co Review" — 5.0/5 > **Jeff** | *30 November 2022* | Construction | Recommendation rating: 9.0/10 > > **Pros**: That it's cloud based and can be accessed anywhere. It's pretty easy to use when we understand the why to the what and set it up properly. > > **Cons**: The deployment. Our contact for that was not all that knowledgeable and didn't prep us properly to get this set up properly the first go round (and we made errors in this process as well). > > It helps us with customer and inventory management the most as well as routing our service techs. ----- ### "Big Business Perks Small Business Support" — 5.0/5 > **Brittany** | *1 October 2022* | Retail | Recommendation rating: 10.0/10 > > **Pros**: We have been using Lou for several years. The features are top-notch and make my small business feel optimized. The most significant part that has changed our business is communication. Anyone in the company can access our estimates, work orders, sales orders \& invoices. Anyone can pick up a sale from any point in the document trail. This keeps sales moving and money incoming. Yet if I have a problem or concern, Lou's staff makes me feel valued and attends to my company like we are the only customer they have. I can appreciate this on so many levels; if I had to mention an employee from Lou who deserves a big pat on the back, it's \[SENSITIVE CONTENT\]. \[SENSITIVE CONTENT\] has always gone above and beyond to ensure Lou works for my company. She is a valued customer service representative and has always been my first choice. > > **Cons**: The great thing about Lou is if something you dislike or find isn't working great, they take the time to remedy or suggest it to their development team. Most of our dislikes have been resolved. The biggest dislike currently has been with the credit card merchant. Since Lou is a sister company of their merchant, you are restricted on this choice. We would love to be able to use a different merchant or see more competitive rates. Some merchants pass credit card fees on to the customer, which is very appealing. ----- ### "Using Lou Daily" — 3.0/5 > **Jay** | *24 May 2023* | Retail | Recommendation rating: 5.0/10 > > **Pros**: Lou was an overall helpful product as it allowed us to centralize date and easily build estimates for customers. > > **Cons**: One of the issues I had with Lou was the limited compatibility with other softwares and systems. > > While Lou has been helpful it has also forced us to use other softwares that provide options that Lou does not. ----- ### "Overall, ambitious but needs improvement" — 4.0/5 > **Josh** | *28 December 2022* | Utilities | Recommendation rating: 6.0/10 > > **Pros**: It provides a unique interface that was very easy to acclimate to. > > **Cons**: Notes can get scattered and task management can be a bit chaotic. There may be a way to polish these interactions. The relationship between parent/child accounts needs an overhaul > > Overall I do like the program but it seems to be in its baby phase. I feel more like a beta tester than a user of a well oiled machine. It's good, but can be better ----- ### "Worth the money\!" — 4.0/5 > **Mickey** | *15 September 2021* | Retail | Recommendation rating: 9.0/10 > > **Pros**: The way this program keeps everything in one space and for our company allowed us to go paperless and avoided customer files throughout the store. > > **Cons**: Reports are a work in progress and my least favorite thing is that you can not do a split payment through the pos system. However they are constantly pushing out new updates. My biggest thing is I feel like we have always been paying a premium for a product that was not 100% complete, but even throughout this whole time the product has been far superior to what we have seen in other POS systems. We looked around for quite awhile\! > > Overall have been extremely satisfied and would encourage anyone debating the cost (we did for a year) to take the plunge. I will say I believe, though expensive and not fully complete, has saved our company money and been worth it\! ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/1013694/lou-2?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/1013694/lou-2) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data