---
description: Discover the benefits and disadvantages of Textel.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Textel Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/32315/customer-support/software) > [Textel](/software/1013430/textel)

# Textel

Canonical: https://www.capterra.co.uk/software/1013430/textel

> Textel provides a modern communication experience by text-enabling existing contact center phone numbers.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Textel?

Textel works with businesses of all sizes who want to use texting to reduce call volumes, create agentless interactions, reduce operational costs, and improve customer satisfaction and engagement.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Textel

## Commercial Context

- **Pricing model**: Other
- **Pricing Details**: Textel offers custom pricing based on your unique needs.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- 2-Way Messaging
- Agent Interface
- Alerts/Escalation
- Auto-Dialer
- Automated Responses
- Automated Routing
- Campaign Scheduling
- Contact Management
- Live Chat
- Mass Texting
- Message Personalisation
- Mobile Coupons
- Reporting & Statistics
- Reporting/Analytics
- Scheduled Messaging
- Third-Party Integrations

## Integrations (6 total)

- Five9
- Genesys Cloud CX
- Meevo
- Millennium
- NiCE CXone
- SalonBiz

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Customer Support Software](https://www.capterra.co.uk/directory/32315/customer-support/software)

## Related Categories

- [Customer Support Software](https://www.capterra.co.uk/directory/32315/customer-support/software)
- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)
- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)
- [SMS Marketing Software](https://www.capterra.co.uk/directory/30842/sms-marketing/software)

## Alternatives

1. [JustCall](https://www.capterra.co.uk/software/157853/justcall) — 4.1/5 (224 reviews)
2. [Bitrix24](https://www.capterra.co.uk/software/113540/bitrix24) — 4.2/5 (989 reviews)
3. [CTM](https://www.capterra.co.uk/software/152004/call-tracking-software) — 4.7/5 (158 reviews)
4. [Agile CRM](https://www.capterra.co.uk/software/135148/agile-crm) — 4.1/5 (524 reviews)
5. [Twilio](https://www.capterra.co.uk/software/180158/twilio-communications-platform) — 4.4/5 (501 reviews)

## Reviews

### "Textel is an integral part of our salon\!" — 5.0/5

> **Jessica** | *23 March 2024* | Cosmetics | Recommendation rating: 10.0/10
> 
> **Pros**: Textel allows us to reach out to clients even when we are not in the physical salon space.
> 
> **Cons**: Would love more than a 160 character limit before splitting up the texts.
> 
> Wouldn’t consider another product, very happy.

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### "textel is the way" — 4.0/5

> **jess** | *25 March 2024* | Health, Wellness & Fitness | Recommendation rating: 8.0/10
> 
> **Pros**: scheduling in advance for monthly promotions, specific groups to reach out to, instant notifying for specific reasons i.e. weather, employee out etc.
> 
> **Cons**: Have to do a few steps before set up of campaign that takes getting used to.
> 
> once I learned, it became more fluent and user friendly. but very easy to learn steps

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1013430/textel)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/230612/Textel/> |
| en-AE | <https://www.capterra.ae/software/1013430/textel> |
| en-AU | <https://www.capterra.com.au/software/1013430/textel> |
| en-CA | <https://www.capterra.ca/software/1013430/textel> |
| en-GB | <https://www.capterra.co.uk/software/1013430/textel> |
| en-IE | <https://www.capterra.ie/software/1013430/textel> |
| en-IL | <https://www.capterra.co.il/software/1013430/textel> |
| en-IN | <https://www.capterra.in/software/1013430/textel> |
| en-NZ | <https://www.capterra.co.nz/software/1013430/textel> |
| en-SG | <https://www.capterra.com.sg/software/1013430/textel> |
| en-ZA | <https://www.capterra.co.za/software/1013430/textel> |

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