17 years helping British businesses
choose better software

What is ReturnGO?

ReturnGO is one of the most advanced return solutions on the market, trusted by thousands of eCommerce merchants of all sizes.

Provide your customers with a smooth return experience using a branded return portal that encourages customers to exchange products or receive store credits instead of requesting refunds.

ReturnGO focuses on improving your bottom line and lowering reverse logistics costs, as well as increasing customer retention and average order value.

Who Uses ReturnGO?

ReturnGO is perfect for eCommerce stores of all sizes, from small businesses to global enterprises.

Where can ReturnGO be deployed?

Cloud-based
On-premise

About the vendor

  • ReturnGO

ReturnGO support

  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 225 others

Languages

English, French, German

ReturnGO pricing

Starting Price:

US$297.00/month
  • Yes, has free trial
  • No free version

ReturnGO does not have a free version but does offer a free trial. ReturnGO paid version starts at US$297.00/month.

Pricing plans

About the vendor

  • ReturnGO

ReturnGO support

  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 225 others

Languages

English, French, German

ReturnGO videos and images

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Features of ReturnGO

  • Alerts/Notifications
  • Customer Portal
  • Exchange Management
  • Inventory Management
  • Label Printing
  • Order Management
  • Order Tracking
  • Real-Time Data
  • Refund Management
  • Reporting/Analytics
  • Returns Management
  • Shipping Management
  • Status Tracking
  • Third-Party Integrations
  • Warehouse Management
  • Website Integration
  • eCommerce Management

Alternatives to ReturnGO

Returnista is a returns management tool for E-commerce players
Web-based solution for eCommerce businesses to track all shipments in one place and notify customers of the latest delivery status.
Happy Returns is a software and reverse logistics solution that helps e-commerce merchants manage product returns.
Returnless provides an online return solution for ecommerce to automate and smooth out the return process.
Return and exchange management software that provides insights into return rates, refund rates, retention rates, and upsell value.
Returns management application for your Shopify store that allows businesses to process exchange and refunds on orders.
Don't Let Ecommerce Returns Slow Your Growth
Multi-carrier shipping platform that puts you control by providing visibility, choice & flexibility over their entire operations fast.
Your "everything e-commerce app" for Shopify brands looking to scale across the globe or just your hometown.

Reviews of ReturnGO

Average score

Overall
4.9
Ease of Use
4.9
Customer Service
5.0
Features
5.0
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
92%
4
8%
Steven
Steven
Head of Ecommerce in Netherlands
Verified LinkedIn User
Retail, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Best Returntool out there

5.0 2 months ago New

Comments: Amazing support and new functionalities.

Pros:

Connectivity with EasyPost (for US) and Sendcloud (for Europe). Also Chatsupport is amazing

Cons:

they don't have a ticketsystem with developer issues

Roy
CEO in US
Luxury Goods & Jewelry, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Best value for money for any brand looking for a returns portal

5.0 4 months ago

Pros:

It's very easy to use on the front end, where our customers are able to easily access their order and choose the item they would like to return along with the reason for the return. Our customers have been very happy with the easiness of the process and user interface. On the backend it's also very easy to use and only requires 3 steps for every single return, saving us time. The best part is that is costs around 80% less than other return solutions which is great for companies that don't have a high volume of returns and aren't looking to spend hundreds of dollars every month on a high quality returns app.

Cons:

Can only be done from desktop computer, not mobile. That would be my only suggestion/

Alternatives Considered: Loop

Reasons for Choosing ReturnGO: Needed a better solution to fit our needs and budget.

Switched From: ReturnLogic

Reasons for Switching to ReturnGO: Better functionality and pricing than the other platforms we considered.

Will
COO in US
Apparel & Fashion, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Love ReturnGo!

5.0 2 months ago New

Pros:

Functionality for self-service returns and exchanges

Cons:

All good! There could be some minor improvements to make regarding analytics

Alternatives Considered: Loop

Reasons for Switching to ReturnGO: Price and no contract term like Loop requires

Kai
CEO in Netherlands
Luxury Goods & Jewelry, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Many functions and features!

4.0 6 months ago

Comments: You need to be an expert and quite smart in setting this app up. If not, the team is always there to help you out and assist you in the process.

Pros:

The app has a very detailed return reasoning system, where you can define outcomes based on SKU, price, country, product line code, you name it. You can set different prices, different charges, block certain products or customers etc. The team is still very responsive and does actually solve issues for me. Before I chose for this app, I had meetings with 10+ other apps to see if they have the functionality I need. ReturnGO had all of them for a reasonable price compared to some of the others. If you are not doing many returns they offer an affordable plan where you can still get some extra features for add-on prices.

Cons:

This ultimate flexibility in terms of setting the return policies does make the app very complex to setup. Especially if you are dealing with multiple prices for different countries. It would have made my life a lot easier if it was possible to set up a general policy that would overrule all policies. And it would also be a big improvement to be able to set the different pricing at a country level. I would therefore set the ease of implementation at an expert level. I had a hard time integrating my carrier contracts. But the team did a great job in creating a custom integration with sendcloud for me.

Alternatives Considered: Returnless, ReturnLogic, Return Prime, Returnista and Loop

Reasons for Choosing ReturnGO: IfReturns did not solve our problem. Actually made it a lot worse.

Switched From: Happy Returns

Reasons for Switching to ReturnGO: It had the most advanced features and functionality for a decent price. It had all I looked for.

J
Owner in US
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Everything we needed

5.0 3 months ago

Comments: Makes exchanges easy for us and our customers

Pros:

Great features and more importantly supported with quick and knowledgable service. Easy to set up and easy for customers to use and understand. The exchange system is amazing.

Cons:

Nothing bad to say really. Maybe it's not the cheapest out there, but it is a very good value for the money

Alternatives Considered: AfterShip

Reasons for Switching to ReturnGO: Better features and really good/fast support