Glasscubes

Glasscubes Intranet/CRM - What a find

Comments: Our experience with Glasscubes has been an extremely positive one since the moment I first spoke to Craig. He conducted two online presentations, which having sold software for 18 years, I think are some of the best I have had. Clear, concise, informative, in plain english and no hard sell (just let the product do the work for him!). The implementation and on-boarding process is both intuitive and straight forward with lots of support both from the team and from online content, which is excellent. Nothing is too much trouble for our primary contacts. Pound for pound, Glasscubes exceeds expectation and I can only imagine will get better and better. Yes there are improvements that can be made but their 'vote for new functionality' that clients can access will enable them to prioritise and gauge what to do next. We are a team of 13 and the overwhelming feedback has been really positive from the whole company and has made us far more collaborative, centralising all our work and creating a focal point for our company. I very much look forward to working with Glasscubes for many years to come and if they maintain their standards, they will become a real force in this market and a natural choice for small SMEs.

Pros:

- Easy of use - Breadth of Functionality - Amazing support - Great supporting documentation - Cross platform and device availability

Cons:

- would like to see smoother integration with MS Office suite (both on PC and Mac). I appreciate refinements to this process are ongoing. Working on a Mac, it this is slightly clunky but really not a deal breaker in anyway.

Glasscubes - A Superb Product, Supported by Expert and Attentive Staff

Comments: We have been using Glasscubes now for the past few months and I have been hugely impressed with the service provided. Aside from the fact that the platform is easy to use and meets all of our needs from an intranet portal, the support and guidance we have been provided, both before and since launch, is second to none. Whether it be troubleshooting issues, or ideas for further development, the team at Glasscubes couldn't be more helpful - always providing us with a quick and beneficial solution. I wouldn't hesitate to recommend them!

Pros:

It is such a user-friendly platform, which our people have found really easy to get to grips with. It has allowed us to simplify many/most of our processes, centralise our frequently accessed documents and has opened up a world of possibilities in terms of connecting everyone. The implementation process was also very smooth, with fantastic guidance and support on hand from Glasscubes at all times.

Cons:

There are genuinely no negative comments I have to make in this regard - the platform does what we need it to (and then some) and if there has been anything missing, Glasscubes have worked with us to find a solution.

Reliable and secure

Pros:

Easy to use, large storage capacity, good for sharing news with a team without, capacity for multiple channels/permission levels. Excellent tool.

Cons:

Only improvement I can suggest would be providing an alert if the number of licences paid for has been exceeded or putting a block on this so that this can be checked before being invoiced.

Cheap and cheerful collaboration

Pros:

Ease of set-up and simple cost model. Sharing documents with suppliers is non chargeable license. Fast on boarding

Cons:

Poor versioning, real basic desktop UI, poor integration with mobile platforms

Easy to use, versatile and good UX

Comments: We have had an ongoing relationship with Glasscubes for the past few years now and they have been consistently efficient, professional, knowledgable and above all helpful! Their communication has always been clear and responsive, particularly when dealing with some issues that are more time-sensitive. 5/5 for me so far.

Pros:

Ease of use, versatility and user experience

Cons:

N/a