---
description: Discover the benefits and disadvantages of Ozmo Omnichannel Support Platform.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Ozmo Omnichannel Support Platform Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Ozmo Omnichannel Support Platform](/software/1012679/ozmo-for-agents)

# Ozmo Omnichannel Support Platform

Canonical: https://www.capterra.co.uk/software/1012679/ozmo-for-agents

> Ozmo's omnichannel support platform empowers agents to increase customer satisfaction and helps customers solve issues on their own.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Ozmo Omnichannel Support Platform?

Ozmo’s platform supports businesses across the telecom, smart device, broadband, and insurance markets.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Ozmo

## Commercial Context

- **Pricing model**:  (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, Spanish
- **Available Countries**: Canada, United States

## Features

- Alerts/Escalation
- Call Centre Management
- Knowledge Base Management
- Reporting & Statistics
- Surveys & Feedback

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support

## Category

- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3408 reviews)
3. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18768 reviews)
4. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1715 reviews)
5. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "Very impressive tool that is extremely easy to use" — 5.0/5

> **Michael** | *26 August 2021* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: The portals we have to provide assistance to both our customer base and to our frontline support staff. We have the ability to quickly copy tutorial links and/or send email links to customers that allow full access to the online device library. Another positive is the vast amount of devices that are included for our monthly fee, we rarely come across a device that is not available.
> 
> **Cons**: Not really had any bad experiences with the software. Its extremely useful and very intuitive.
> 
> My team has been very pleased with Ozmo.  With having to move to a remote workforce around 18 months ago, Ozmo has been extremely vital in the success of my teams being able to provide top notch device support for our customer base. Ozmo has allowed support staff to have a vast number of devices at their disposal both quickly and easily making huge impact to efficiency gains all while allowing our staff to stay safe and healthy by working remote.

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### "A wealth of information at your finger tips." — 5.0/5

> **Connie** | *2 September 2021* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: This platform is an important tool for our Customer Support team.  It allows them to have the majority of our devices at their finger tips and they can easily assist a subscriber with features, functions and even troubleshooting steps.  It's simple to use and Ozmo is continually adding enhancements that makes the tool that much more valuable.  Additionally, the Ozmo team is outstanding and handles items, big or small, in a friendly, professional \& efficient manner.
> 
> **Cons**: After giving it some thought, I'm unable to come up with any cons for this platform.  It's been a positive experience from the beginning.

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1012679/ozmo-for-agents)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/229711/Ozmo-for-Agents/> |
| en-AE | <https://www.capterra.ae/software/1012679/ozmo-for-agents> |
| en-AU | <https://www.capterra.com.au/software/1012679/ozmo-for-agents> |
| en-CA | <https://www.capterra.ca/software/1012679/ozmo-for-agents> |
| en-GB | <https://www.capterra.co.uk/software/1012679/ozmo-for-agents> |
| en-IE | <https://www.capterra.ie/software/1012679/ozmo-for-agents> |
| en-IL | <https://www.capterra.co.il/software/1012679/ozmo-for-agents> |
| en-IN | <https://www.capterra.in/software/1012679/ozmo-for-agents> |
| en-NZ | <https://www.capterra.co.nz/software/1012679/ozmo-for-agents> |
| en-SG | <https://www.capterra.com.sg/software/1012679/ozmo-for-agents> |
| en-ZA | <https://www.capterra.co.za/software/1012679/ozmo-for-agents> |

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