---
description: Discover the benefits and disadvantages of Medallia Digital Experience Analytics.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Medallia Digital Experience Analytics Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Medallia Digital Experience Analytics](/software/1012373/decibel)

# Medallia Digital Experience Analytics

Canonical: https://www.capterra.co.uk/software/1012373/decibel

> Reveals exactly how users behave online, making it easy for enterprise businesses to quantify and improve customer experiences.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Medallia Digital Experience Analytics?

Applicable to B2B and B2C websites and delivered as SaaS, its intuitive interface makes it accessible to novice and seasoned marketers and analysts.

## About the vendor

- **Company**: Medallia
- **Location**: San Francisco, US
- **Founded**: 2001

## Commercial Context

- **Starting Price**: US$1,400.00
- **Pricing Details**: Decibel Insight is an enterprise solution - pricing is available on application. The starting price indicated is a guideline, so get in touch to discuss your requirements.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile)
- **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
- **Available Countries**: Australia, Canada, China, Germany, India, Japan, United Kingdom, United States

## Features

- Collaboration Tools
- Customer Segmentation
- Dashboard
- Data Visualisation
- Heatmaps
- Multi-Channel Data Collection
- Performance Metrics
- Reporting/Analytics
- Search/Filter
- Time on Site Tracking
- User Interaction Tracking
- Visual Analytics

## Integrations (6 total)

- Adobe Campaign
- Google Analytics 360
- Qualaroo
- Tealium Customer Data Hub
- Webtrends
- XM for Strategy & Research

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software)

## Related Categories

- [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software)
- [Business Intelligence Platform](https://www.capterra.co.uk/directory/23/business-intelligence/software)
- [Personalisation Software](https://www.capterra.co.uk/directory/30965/personalization/software)
- [Web Analytics Tools](https://www.capterra.co.uk/directory/30073/web-analytics/software)
- [Marketing Analytics Software](https://www.capterra.co.uk/directory/31018/marketing-analytics/software)

## Alternatives

1. [Tableau](https://www.capterra.co.uk/software/77260/tableau) — 4.6/5 (2348 reviews)
2. [Looker](https://www.capterra.co.uk/software/169053/looker) — 4.5/5 (282 reviews)
3. [Lebesgue](https://www.capterra.co.uk/software/1019489/lebesgue) — 4.9/5 (43 reviews)
4. [Matomo](https://www.capterra.co.uk/software/182627/matomo-analytics) — 4.7/5 (62 reviews)
5. [Google Marketing Platform](https://www.capterra.co.uk/software/213341/google-marketing-platform) — 4.5/5 (25 reviews)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1012373/decibel)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/229332/Decibel/> |
| en-AE | <https://www.capterra.ae/software/1012373/decibel> |
| en-AU | <https://www.capterra.com.au/software/1012373/decibel> |
| en-CA | <https://www.capterra.ca/software/1012373/decibel> |
| en-GB | <https://www.capterra.co.uk/software/1012373/decibel> |
| en-IE | <https://www.capterra.ie/software/1012373/decibel> |
| en-IL | <https://www.capterra.co.il/software/1012373/decibel> |
| en-IN | <https://www.capterra.in/software/1012373/decibel> |
| en-NZ | <https://www.capterra.co.nz/software/1012373/decibel> |
| en-SG | <https://www.capterra.com.sg/software/1012373/decibel> |
| en-ZA | <https://www.capterra.co.za/software/1012373/decibel> |
| ja | <https://www.capterra.jp/software/1012373/decibel> |

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