---
description: Discover the benefits and disadvantages of HelpCenter.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
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title: HelpCenter Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [HelpCenter](/software/1011967/helpcenter)

# HelpCenter

Canonical: https://www.capterra.co.uk/software/1011967/helpcenter

> HelpCenter is a user-friendly customer service software for e-commerce businesses.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Sharkbyte Inc.
- **Founded**: 2017

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French
- **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Colombia, Croatia, Cyprus, Denmark, France, Germany, Hong Kong SAR China, India, Indonesia, Ireland, Italy, Japan, Lithuania, Malaysia and 17 more

## Features

- Autoresponders
- Chat/Messaging
- Customisable Branding
- Real-time Consumer-facing Chat
- Third-Party Integrations
- Website Management

## Category

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [Ticketing Systems](https://www.capterra.co.uk/directory/30039/ticketing/software)
- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)

## Alternatives

1. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews)
3. [WhatsApp](https://www.capterra.co.uk/software/180345/whatsapp) — 4.7/5 (16296 reviews)
4. [Slack](https://www.capterra.co.uk/software/135003/slack) — 4.7/5 (24046 reviews)
5. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "Powerful for digitally driven world." — 5.0/5

> **Eliud** | *9 July 2024* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: User friendly interface has made this tool intuitive and easy to navigate, ensuring that users whether customers or employees can quickly find the information or perform the tasks they need without frustration. Has a robust knowledge base that serves as a repository of information including FAQs, guides, tutorials and troubleshooting articles. This makes it searchable and well organized.
> 
> **Cons**: The cost should be checked. It is a little higher which inconveniences small scale users.
> 
> Well designed to improve customer service and enhance efficiency and reduce operational costs.

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1011967/helpcenter)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/1011967/helpcenter> |
| de-AT | <https://www.capterra.at/software/1011967/helpcenter> |
| de-CH | <https://www.capterra.ch/software/1011967/helpcenter> |
| en | <https://www.capterra.com/p/228973/HelpCenter/> |
| en-AE | <https://www.capterra.ae/software/1011967/helpcenter> |
| en-AU | <https://www.capterra.com.au/software/1011967/helpcenter> |
| en-CA | <https://www.capterra.ca/software/1011967/helpcenter> |
| en-GB | <https://www.capterra.co.uk/software/1011967/helpcenter> |
| en-IE | <https://www.capterra.ie/software/1011967/helpcenter> |
| en-IL | <https://www.capterra.co.il/software/1011967/helpcenter> |
| en-IN | <https://www.capterra.in/software/1011967/helpcenter> |
| en-NZ | <https://www.capterra.co.nz/software/1011967/helpcenter> |
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| en-ZA | <https://www.capterra.co.za/software/1011967/helpcenter> |
| es | <https://www.capterra.es/software/1011967/helpcenter> |
| es-AR | <https://www.capterra.com.ar/software/1011967/helpcenter> |
| es-CL | <https://www.capterra.cl/software/1011967/helpcenter> |
| es-CO | <https://www.capterra.co/software/1011967/helpcenter> |
| es-CR | <https://www.capterra.co.cr/software/1011967/helpcenter> |
| es-DO | <https://www.capterra.do/software/1011967/helpcenter> |
| es-EC | <https://www.capterra.ec/software/1011967/helpcenter> |
| es-MX | <https://www.capterra.mx/software/1011967/helpcenter> |
| es-PA | <https://www.capterra.com.pa/software/1011967/helpcenter> |
| es-PE | <https://www.capterra.pe/software/1011967/helpcenter> |
| fr | <https://www.capterra.fr/software/1011967/helpcenter> |
| fr-BE | <https://fr.capterra.be/software/1011967/helpcenter> |
| fr-CA | <https://fr.capterra.ca/software/1011967/helpcenter> |
| fr-LU | <https://www.capterra.lu/software/1011967/helpcenter> |
| it | <https://www.capterra.it/software/1011967/helpcenter> |
| ja | <https://www.capterra.jp/software/1011967/helpcenter> |
| nb | <https://www.capterra.no/software/1011967/helpcenter> |
| nl | <https://www.capterra.nl/software/1011967/helpcenter> |
| nl-BE | <https://www.capterra.be/software/1011967/helpcenter> |
| pt | <https://www.capterra.com.br/software/1011967/helpcenter> |
| pt-PT | <https://www.capterra.pt/software/1011967/helpcenter> |
| sv | <https://www.capterra.se/software/1011967/helpcenter> |

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