--- description: Discover the benefits and disadvantages of Momence. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Momence Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Gym Management Software](/directory/33276/gym-management/software) > [Momence](/software/1011898/ribbon) # Momence Canonical: https://www.capterra.co.uk/software/1011898/ribbon Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/1011898/ribbon?page=2) > Momence gives your gym or studio scheduling, communication, reporting, payment, and automation tools to save time \& increase revenue. > > Verdict: Rated **3.9/5** by 76 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Momence? Online Teachers, Instructors, Creatives, Studios, Gyms, and Fitness Clubs ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 76 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Xplor Technologies - **Location**: Atlanta, US - **Founded**: 2009 ## Commercial Context - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: We offer four pricing tiers - Momence Light - Free plan - Access to all features except SMS messaging + 5% transaction fee per ticket. Momence Basic - $20/mo - Access to all features + SMS messaging + 1% transaction fee per ticket. Momence Pro - $60/mo - Access to all features + SMS messaging + zero transaction fees. Momence Custom - Custom Pricing - Access to all features + SMS messaging + zero transaction fees. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, Spanish - **Available Countries**: Australia, Canada, Ireland, New Zealand, United Kingdom, United States ## Features - Activity Tracking - Alerts/Notifications - Appointment Management - Attendance Tracking - Automated Scheduling - Availability Management - Billing & Invoicing - Booking Management - Calendar Management - Calendar Sync - Class Management - Class Scheduling - Client Database - Communication Management - Customisable Branding - Customisable Forms - Customisable Templates - Dues Management - Email Marketing - Event Management - Exercise Library - Fitness Plan - For Yoga/Pilates Studios - Live Streaming Software - Marketing Automation - Member Communication - Member Database - Member Directory - Member Portal - Member Types - Membership Management - Membership Renewals - Mobile Access - Mobile App - Online Booking - Online Payments - Online Registration - Payment Processing - Point of Sale (POS) - Real-time Scheduling - Recurring Appointments - Reminders - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Staff Management - Student Management - Team Management - Visitor Management - Website Integration ... and 7 more features ## Integrations (8 total) - ClassPass - PayPal - Shopify - Squarespace - Stripe - Webflow - Wix - WordPress ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Gym Management Software](https://www.capterra.co.uk/directory/33276/gym-management/software) ## Related Categories - [Gym Management Software](https://www.capterra.co.uk/directory/33276/gym-management/software) - [Virtual Event Software](https://www.capterra.co.uk/directory/32017/virtual-event/software) - [Personal Training Software](https://www.capterra.co.uk/directory/30807/personal-trainer/software) - [Pilates Studio Software](https://www.capterra.co.uk/directory/30966/pilates-studio/software) - [Dance Studio Software](https://www.capterra.co.uk/directory/30542/dance-studio/software) ## Alternatives 1. [ClubRight](https://www.capterra.co.uk/software/160550/club-right) — 4.8/5 (194 reviews) 2. [Mindbody](https://www.capterra.co.uk/software/40229/mindbody) — 4.0/5 (2995 reviews) 3. [WellnessLiving](https://www.capterra.co.uk/software/145039/wellnessliving) — 4.4/5 (613 reviews) 4. [Daxko Operations](https://www.capterra.co.uk/software/148388/daxko-operations) — 4.5/5 (182 reviews) 5. [Coacha](https://www.capterra.co.uk/software/166349/coacha) — 4.9/5 (83 reviews) ## Reviews ### "Good app but very slow and uninformed customer service lets them down" — 3.0/5 > **Kary** | *23 October 2024* | Health, Wellness & Fitness | Recommendation rating: 6.0/10 > > **Pros**: Easy-ish to set up and manage. Easy to embed on website. Basic immediate support for the easier questions. Regular features. Economical compared to most booking systems. Momence are constantly improving and changing things. > > **Cons**: Customer service are polite but they use a script and it is infuriating. They also have almost no understanding of the app or how it works. The answers they can give are very very limited. After spending a long time going round in circles explaining to them their own app, they then escalate it to the developers/. The developers usually take a week, or more to reply. This is of course of no use if you are running a class that day or have an event which needs marketing. Losing a week is a long time. The developers respond by email and if not resolved will take anything from a day to two weeks to respond. After a year I am being driven quite mad with this. The limitations on embedding on a website are problematic, You can only embed one type of class/ event per web page. So I am having to design my site around that. Momence are constantly improving and changing things, but this can often affect the price - hugely. Especially for smaller businesses like mine. So I have to keep an eye on this and find ways around some of their higher fees. They are catering less and less for roaming businesses, that don't have a permanent home. > > Customer service makes the whole experience deeply frustrating. They could introduce tiers of priorities for queries. And have at least one actual developer to hand. They could have extra VIP support for a fee... So much that could be done. ----- ### "Focus on your people, while Momence covers the rest." — 5.0/5 > **Jena** | *24 March 2025* | Performing Arts | Recommendation rating: 9.0/10 > > **Pros**: My front desk team loves its ability to have anyone on my team communicate with clients and we can all see the history. This allows our team to streamline our efforts and the client feel well taken care of. They also appreciate how easy the POS is and the accuracy of payment processing. I also love its integration with META and Google for our Marketing efforts (Leads Funnels, Analytics, integrated forms, etc.) The Teachers love it for the Substitution feature, How it seamlessly integrates into their Google Calendars, and how they can verify the accuracy of their payroll. > > **Cons**: The bookkeeping function is not helpful because you don't really need all that transactional detail in your books. If you need to see where the revenue is coming from, you can just pull up the reports in Momence. > > The transition from Mindbody to Momence happened over 1 weekend transferring the data of over 20,000 customers. I was very impressed. I love how my team can use the customer support function instead of coming to me. And since converting, we have been able to hit all of our benchmarks. As a business owner, tools like this help our organization focus on creating high quality service and better customer care. ----- ### "Growing, developing company" — 4.0/5 > **Whitney** | *18 December 2024* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: I love that they are actively developing it and constantly have new features available > > **Cons**: I recently had to downgrade due to change in my studio. What they promised me a few months ago ended up being incorrect by the time of my downgrade to the basic plan > > It is worth it if you're paying for it, but it became much more difficult to find value in it in the basic plan ----- ### "Good software, very poor support when it matters most." — 3.0/5 > **Chase** | *29 April 2026* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: Fairly priced at $250/month for what it offers. The software is straightforward to learn and easy to navigate once you know the backend. Class booking works well, and the custom intake questions are genuinely useful for segmenting a diverse client base. As a site plugin it looks clean and professional. > > **Cons**: A payment capture failure caused transactions to appear successful at checkout while nothing was actually collected on the studio side — yet charges appeared on my clients’ end. My staff had no way of detecting this. I was sent around a support loop that lacked urgency, contacted by 10+ different agents with no continuity, and received no proactive communication for over a week. Once resolved, I was advised to re-approach clients for payment with no explanation of what went wrong. When I submitted a documented damage claim, the billing team offered fixed compensation, refused escalation, and closed the conversation. For a platform whose core function is processing payments, this fell significantly short. The external booking page also feels inconsistent with the rest of the site experience. This is not the first time I’ve encountered reliability issues with the platform. > > Momence works well day to day when things are running smoothly — the class management, custom questions, and backend navigation are solid. However, when a critical failure occurred it became clear the support infrastructure hasn’t kept pace with the platform’s growth. Small business owners depend on their software working reliably and on being taken care of when it doesn’t. On both counts, Momence fell short when it mattered most. ----- ### "Promising Platform, but Bugs and Poor Support Hurt the Experience" — 5.0/5 > **Shawna** | *15 December 2025* | Health, Wellness & Fitness | Recommendation rating: 3.0/10 > > **Pros**: The concept behind Momence is great; An all-in-one platform for scheduling, memberships, events, and communication. The interface is clean, the customer-facing pages look professional, and the automation options have real potential. When everything works, it can streamline a lot of operational tasks. > > **Cons**: The platform is very buggy, and features don’t always work the way they’re advertised. Managing classes, memberships, and customer data often feels clunky, and the navigation isn’t intuitive. Reporting tools are limited and sometimes inaccurate, which makes decision-making harder. The biggest frustration, though, is the customer support; slow response times, inconsistent answers, and very little proactive help when something breaks. For a platform that’s supposed to simplify scheduling and client management, it often creates unnecessary friction. > > Overall, my experience was disappointing. Momence has a lot of potential, but it feels like a platform that’s still in development. I spent too much time troubleshooting issues, re-doing tasks, and chasing support for solutions. If reliability and seamless operations are important, there are other platforms that offer a smoother, more dependable workflow. Momence just wasn’t stable or intuitive enough for my needs. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/1011898/ribbon?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/1011898/ribbon) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data