--- description: Discover the benefits and disadvantages of Hipporello Service Desk for Trello. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Hipporello Service Desk for Trello Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Forms Automation Software](/directory/10023/forms-automation/software) > [Hipporello Service Desk for Trello](/software/1010843/hipporello) # Hipporello Service Desk for Trello Canonical: https://www.capterra.co.uk/software/1010843/hipporello Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/1010843/hipporello?page=2) > Cloud-based service desk and help desk software designed to transform the way users manage customer inquiries and support requests. > > Verdict: Rated **4.8/5** by 20 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Hipporello Service Desk for Trello? Hipporello Service Desk is designed for customer support teams, IT departments, product operations managers, non-profit organizations, event planners, and workflow strategists. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 20 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Hipporello ## Commercial Context - **Starting Price**: US$10.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: United States ## Features - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Analytics - Collaboration Tools - Conditional Logic - Customer Database - Customer Support - Customisable Forms - Drag & Drop - Electronic Signature - Email Management - Forms Creation & Design - Forms Management - Inbox Management - Knowledge Base Management - Macros/Templated Responses - Prioritisation - Process/Workflow Automation - Queue Management - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Support Ticket Management - Surveys & Feedback - Task Management - Template Management - Workflow Management ## Integrations (1 total) - Trello ## Support Options - Email/Help Desk - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Forms Automation Software](https://www.capterra.co.uk/directory/10023/forms-automation/software) ## Related Categories - [Forms Automation Software](https://www.capterra.co.uk/directory/10023/forms-automation/software) - [Customer Support Software](https://www.capterra.co.uk/directory/32315/customer-support/software) - [Form Builder Software](https://www.capterra.co.uk/directory/33235/form-builder/software) - [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software) - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) ## Alternatives 1. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (685 reviews) 3. [JIRA Service Management](https://www.capterra.co.uk/software/138769/jira-service-management) — 4.5/5 (763 reviews) 4. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Milvus](https://www.capterra.co.uk/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Definitely recommend" — 5.0/5 > **Rowena** | *14 August 2024* | Human Resources | Recommendation rating: 10.0/10 > > **Pros**: So easy to set up. Everything is configurable or they've thought of a better solution. Works so well into trello. Has both the form AND email conversion to trello tickets. Love being able to communicate with those who filled it the form directly through trello. > > **Cons**: Ummmm haven't found anything not to like. > > EXCELLENT The customer service is remarkable - fast, helpful, just what I need to get this implemented at pace. ----- ### "A Reliable Service Desk Solution for Organized Workflows" — 5.0/5 > **Verified Reviewer** | *22 January 2026* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: The seamless Trello integration and automatic ticket tracking made it easy to manage requests, prioritize tasks, and stay organized in one place. > > **Cons**: While the Trello integration is excellent, setting up workflows and customizing the service desk can take some time and may feel complex at first for beginners. > > Overall, Hipporello Service Desk has been a valuable addition to my workflow. It simplifies request management by turning Trello into a structured service desk, allowing better visibility, automation, and accountability. The initial setup takes some time, but once everything is configured, it runs reliably and saves a lot of time. ----- ### "Easy set up and Great tool" — 5.0/5 > **Shara Rose** | *14 November 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: What I liked most about Hipporello Service Desk for Trello is how seamlessly it integrates with Trello boards. It turns customer inquiries into organized Trello cards automatically, which makes tracking, responding, and managing tickets much easier without needing a separate platform. > > **Cons**: What I liked least was that some of the customization options felt limited, especially when trying to tailor forms and workflows to more complex processes. > > My overall experience with Hipporello Service Desk for Trello has been positive. It streamlined the way we manage support requests by organizing everything directly within Trello. While there were a few limitations in customization, the integration and workflow improvements were valuable. ----- ### "Hipporello Service Desk Review" — 5.0/5 > **Aariful Shahid** | *22 October 2024* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Their automations features are handy and easy to use and saves a lot of time. > > **Cons**: They charge cost based on the members of Trello present. But not all the members of Trello are directly involved with the backend/Hipporello. So if there is any option for assigning roles. So that only those certain members will be charged for using Hipporello not all the other members present in Trello. > > Hipporello Support team is really helpful. I have been taking help from agent "Mustafa" and it was a very helpful experience. ----- ### "A Must Have for Small Teams" — 5.0/5 > **Verified Reviewer** | *14 June 2024* | Biotechnology | Recommendation rating: 10.0/10 > > **Pros**: I am the user who was responsible for the initial setup, and I was very grateful for how intuitive it is to build forms and automations, with little need to reference Hipporello's documentation (even though they do have extensive and helpful and easily accessible documentation, too). For a small team with a new product, we're constantly changing, and it's so easy to go back into the Admin Center to make updates. Hipporello is constantly making updates and improvements too, and it's always exciting to see what they do next. > > **Cons**: There is no option to allow management to view the Trello board associated with the form submissions without adding them as a licensed Hipporello user. It would be great if, in the future, "Read Only" users could be added to the Trello board without increasing the Hipporello cost. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/1010843/hipporello?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/1010843/hipporello) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data