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Kaseya VSA
What is Kaseya VSA?
Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA gives your IT Team the ability to automate hundreds of tasks and workflows; manage any device, anywhere, at anytime; and protects every endpoint with enhanced threat detection, automated patch management, and more.
Who Uses Kaseya VSA?
Managed service providers (MSPs), IT departments, cybersecurity professionals, network administrators, and IT service providers.
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Reviews of Kaseya VSA
A full-featured product that could use better support and documentation
Comments: Remote Monitoring and Management of user PCs.
Pros:
This software is very full-featured and allows quite a bit of granular control and automation. It continues to improve and has a nice amount of features that are included.
Cons:
Features that would be nice to have in the base version must be purchased as additional plug-ins so that one feels somewhat "nickeled and dimed" every time you want to expand your feature-set. The cost is on the higher end for a remote management product which could be justifiable if the support were better. I have found that it is a mixed bag of tricks in terms of how quickly you get a response and every time my ticket is addressed it is outsourced to someone for whom English is a 2nd or 3rd tongue. I don't have a problem with the outsourcing aspect but I often find there is more than a bit of a communication gap and it can be frustrating spending a solid chunk of time trying to get my point across due a language barrier. If this were a very low-cost product this would be more understandable but it is not. There is also a very solid learning curve in terms of understanding all of the features. They offer a Kaseya University option to address that (which I am currently involved with) but it requires a subscription that keeps having to be renewed or you lose access. As the content is static, it would be much better to have a pay once and access forever -certainly for the same version.
Kaseya VSA - Not just for MSPs
Comments: Kaseya VSA has helped me overcome hurdles with outdated software, missing updates, and deployment of new software. I used Kaseya to locate which devices are using old version of Office and using Windows version XP, 7 and and 8 and 8.1. This has helped me in the process of updating all of our devices to the newest Office and Windows 10.
Pros:
Kaseya VSA is not only for MSPs, but for anyone who needs help managing their assets in the office and in the field. I'm the IT Security Manager with all the hats in the IT world at a large confectionery broker. I manage over 250+ devices on my own, with the help of Kaseya VSA. I could not do my day-to-day job without Kaseya VSA.
Cons:
I'm not a fan of the app as the functionality seems to be spotty. Right-clicking the client app sometimes brings up a menu, and sometimes it only offers a simple selection of "Refresh". This is my only gripe in the 3 years I've been using this product.
VSA X Needs Improvements
Comments: A much simpler and user friendly interface than VSA 9 but more limited in features.
Pros:
Modern interface with good functions, such as pinning systems and good filtering
Cons:
We were moved from VSA 9 to VSA X but this has reduced functionality, reports are now very limited for example, and performs worse in remote sessions than previously.
Alternatives Considered:
Kaseya VSA Review
Comments: Good overall experience although my service desk have had confidence knocked in the product with recent outages.
Pros:
Monitoring, Remote Control and Patching all within one management console. Ease of access to multiple features.
Cons:
At times, not user friendly and hard to navigate.
Alternatives Considered:
Feedback
Comments: Asset management, API into ITGlue/BMS as we're a full Kaseya house and remote access
Pros:
Being able to remote into devices easily
Cons:
Poor Reporting, Live connect disconnects
