Who Uses This Software?

Kaseya VSA is purpose built for MSPs and IT professionals looking to deploy new tools that will help them scale operations and gain insight into key systems information.

Average Ratings

144 reviews
  • Overall 4 / 5
  • Ease of Use 3.5 / 5
  • Customer Service 3.5 / 5
  • Features 4 / 5
  • Value for Money 4 / 5

Product Details

  • Free Version No
  • Free Trial Yes, get a free trial
  • Deployment Installed - Mac
    Cloud, SaaS, Web
    Installed - Windows
  • Training Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • Kaseya
  • http://www.kaseya.com
  • Founded 2004

About Kaseya VSA

Kaseya VSA is built to solve the problems that mean the most to you - delivering better service and improving your teams efficiency. Deploy policy-based automation with proactive remediation to increase productivity. Automate deployment of software, manage patches, and proactively resolve issues across your complete environment with the push of a button. Integrate with top security and backup providers. Stop letting inefficiency slow you down - manage and automate all of IT with Kaseya VSA.

Kaseya VSA Features

  • Access Controls/Permissions
  • Code Refactoring
  • Collaboration Tools
  • Compatibility Testing
  • Data Modeling
  • Debugging
  • Deployment Management
  • Mobile Development
  • No-Code
  • Reporting/Analytics
  • Software Development
  • Source Control
  • Web App Development
  • Backup Log
  • Backup Scheduling
  • Compression
  • Continuous Backup
  • Encryption
  • Incremental Backup
  • Local Server Options
  • Multiple System Support
  • Remote Server Options
  • Secure Data Storage
  • Web Access / Restoration
  • Audit Trail
  • Behavior-Based Acceleration
  • Cross Reference System
  • Device Auto Discovery
  • Diagnostic Testing
  • Import/Export Data
  • JCL Management
  • Multi-Platform
  • Multi-User
  • Power Management
  • Sarbanes-Oxley Compliance
  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management
  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring
  • Contract Management
  • IT Asset Management
  • Incident Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal
  • Backup Management
  • Billing & Invoicing
  • CRM
  • Dashboard
  • Help Desk
  • Issue Management
  • Live Chat
  • Patch Management
  • Project Management
  • Remote Access
  • Remote Systems Monitoring
  • Scheduling
  • Bandwidth Monitoring
  • Baseline Manager
  • Dashboard
  • IP Address Monitoring
  • Internet Usage Monitoring
  • Network Diagnosis
  • Network Resource Management
  • SLA Monitoring
  • Server Monitoring
  • Uptime Monitoring
  • Web Traffic Reporting
  • Anti Spam
  • Anti Virus
  • Email Attachment Protection
  • Event Tracking
  • IP Protection
  • Intrusion Detection System
  • Threat Response
  • Vulnerability Scanning
  • Web Threat Management
  • Web Traffic Reporting
  • Alerts/Notifications
  • Automatic Approval
  • Automatic Patch Deployment
  • Automatic Scans
  • Compliance Management
  • Custom Patches
  • Dashboard
  • Network Wide Management
  • Patch Prioritization
  • Patch Testing
  • Remote Access/Control
  • Vulnerability Scanning
  • Diagnostic Tools
  • File Sharing
  • Real-time Chat
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback

Suggested Products

Kaseya VSA Most Helpful Reviews

Best RMM tool on the market. Period.

Reviewed on 29/11/2016
Al A.
President
Information Technology & Services, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: As an MSP (Managed Service Provider) in the highly competitive IT services market, our tool set is the backbone that enables the service delivery model that differentiates us from the competition. Because these tools are the skeleton of our business, we test all of them on a 3-year rotation to make sure we're using a best-of-breed solution that will make our services faster, more effective, more efficient and produce higher reliability and better outcomes for our clients. Last year we evaluated our BDR (Backup and Disaster Recovery) and RMM (Remote Monitoring and Management) platforms with that backdrop. We included all of the major players (for RMM that was Kaseya, Labtech, N-able, Maxx, etc.) and a few free/near-free 2nd and 3rd tier players, and again Kaseya was the hands-down best-of-breed winner. That's not to say it didn't have some short comings. It's a piece of software so yes, there are some bugs but none of them are heart stopping or business-critical, and we're an IT company! - we can get them resolved very quickly. And the bugs are no more or less than the issues we found in the competition - so on net it was wash against the competition. But the overall scope and quality of the product, the depth of functionality, the myriad vendors that it integrates with, and the support team that we found responsive (slightly better then the competition) gave them a nod over the competition. Add to that the lightweight agent, integrated, lightening fast remote desktop access and HUGE user community where you can find a script for anything you need put them head and shoulders above the rest. Everyone can find something they will love in Kaseya.

Pros: Robust features, lightening fast remote desktop access and huge user community producing thousands of scripts to cure every/any problem or request you may have. Full access to SQL database in included.

Cons: Slightly above average support response times and longer lead times for enhancements. Their SaaS version is slower than some of the competitors (altho the on prem is blazingly fast).

Technical Director

Reviewed on 14/05/2019
Technical Director
Accounting, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Having a remote control solution in the same web based app that allows patch management and scripting is the best efficiency aspect of this product for us.

Pros: Everything is integrated. One screen gets you a 360 degree approach to systems management... from AV and Backups, through 2FA & password management, through remote control and patch management.

Cons: The remote control feature works well on Windows Pc's, although can be quite intrusive on guest resources while active... and no remote control support for Mac, Linux or Android Much of the interface will run in any web browser, but I find that you have to jump through a lot of hoops to get it running in a browser on anything other than a PC. As soon as you need to do anything that requires running of Keseya plugins (e.g. remote control or live connect)... only one platform will work (this rules out being productive whilst in transit or out of the office unless a full PC or Windows laptop is used) The mobile management is cumbersome, very buggy and lacks decent functionality. Managing AV and Backups is probably pretty good through Kaseya, but ONLY if all your clients / endpoints use Kaseya's sanctioned AV product (singular) and backup suite (again... singular) The licensing can be tricky, and the sales team in my case were quite deceptive really in my opinion... we got ripped off and trying to get things solved here in Australia when all the decisions of any weight come from America... you find yourself feeling like just a number and nobody in Kaseya care.

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