What is Kaseya VSA?

See for yourself why thousands of MSPs seeking greater profitability and IT Departments needing to do more with less use Kaseya VSA IT management software to automate IT management. With Kaseya's solutions, organizations can manage their entire infrastructure and IT operations, including cloud, on-premise, hybrid, virtualized and distributed environments all from one place. Start your free trial to proactively manage and control IT assets and applications remotely, easily, and efficiently.

Who Uses Kaseya VSA?

MSPs seeking more revenue & profitability, and IT Departments needing to do more with less use Kaseya VSA to remotely and easily scale and manage less than 100 to more than 50,000 endpoints

Where can Kaseya VSA be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Kaseya
  • Located in Miami, US
  • Founded in 2004
  • Phone Support
  • Chat

Countries available

Australia, Canada, Germany, India, Ireland and 7 others

Languages

Dutch, English, French, German

Kaseya VSA pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • No free version

Kaseya VSA does not have a free version but does offer a free trial.

get a free trial

About the vendor

  • Kaseya
  • Located in Miami, US
  • Founded in 2004
  • Phone Support
  • Chat

Countries available

Australia, Canada, Germany, India, Ireland and 7 others

Languages

Dutch, English, French, German

Kaseya VSA videos and images

Kaseya VSA Software - VSA Menu Expanded
Kaseya VSA Software - VSA Glue Live Connect
Kaseya VSA Software - VSA - Asset Summary 2
Kaseya VSA Software - 4
Kaseya VSA Software - 5
View 6 more
Kaseya VSA video
Kaseya VSA Software - VSA Menu Expanded
Kaseya VSA Software - VSA Glue Live Connect
Kaseya VSA Software - VSA - Asset Summary 2
Kaseya VSA Software - 4
Kaseya VSA Software - 5

Features of Kaseya VSA

  • Access Controls/Permissions
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Tracking
  • Audit Management
  • Automatic Patch Deployment
  • Automatic Scans
  • Backup and Recovery
  • Bandwidth Monitoring
  • Baseline Manager
  • CPU Monitoring
  • Capacity Management
  • Change Management
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Customization
  • Dashboard
  • Data Visualisation
  • Diagnostic Tools
  • Event Logs
  • File Sharing
  • For MSPs
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Internet Usage Monitoring
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Maintenance Scheduling
  • Mobile Access
  • Network Monitoring
  • Network Wide Management
  • Patch Management
  • Performance Metrics
  • Policy Management
  • Problem Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Alerts
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Simple Network Management Protocol (SNMP)
  • Task Management
  • Threshold Alerts
  • Unattended Access
  • Uptime Reporting
  • Vulnerability Scanning

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Reviews of Kaseya VSA

Average score

Overall
4.0
Ease of Use
3.6
Customer Service
3.5
Features
4.1
Value for Money
3.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
RJ
RJ
Owner in US
Verified LinkedIn User
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Great Product

5.0 4 years ago

Comments: I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel less and less to clients sites and do most if not all work remotely for them. Their customer support is top notch and they work hard to help you. Their billing department could be improved, but they're working on it. They have Kaseya Connect every year in Las Vegas. I wish they would hold it somewhere other than casinos and strip clubs. Kaseya is a must for your business. They can scale with you as you grow your business too.

Pros:

Kaseya is awesome in the automation department. I am able to set scripts in place and have them run in the middle of the night. No more staying up after hours pushing out patches and fixes. I can set the patch management to scan for new updates, then push them out on a schedule that I determine.

Cons:

The product works great on Windows machines, but updating a Mac can be tricky. I would like to see them move into the Android field more too. There are more and more Android devices coming into the work sphere that having an option to remotely fix androids would be great.

andrey
Kaseya and Server Adminsitrator in Colombia
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

increasing helpdesk staff productivity

5.0 3 years ago

Comments: -- Tactical Responsibilities
Use remote monitoring and management tool KASEYA to deliver pro-active remote support
Establish monitoring and maintenance necessary for new and existing clients
Monitors Server Windows Operating System performance and takes action to resolve problems
Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems
Monitors Workstation Windows Operating System performance and escalate actions
Monitors network Devices status and performance and escalate actions
Monitors Storage Devices health and takes action to resolve problems
Monitors VMware Infrastructure performance and takes action to resolve problems
Prepare and present service and monitoring reports to management regularly
Documents problems and resolutions on production servers
Completes scheduled audits and provides reports to customers periodically

Pros:

Kaseya is one of the best RMM (Remote Monitoring and Management) tools in the market we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES related to "Service Management Maturity model" thanks to Kaseya we achieved 1. Analyze trends 2. Set thresholds 3. Predict problems 4. measure applications availability 5. Automate (highly appreciable when you handle hundreds of devices) 6. Mature Problem Configuration, change, asset and performance management 7. Increase Security in multiple layers 8. Manage the entire Windows updates process 9. Remote Control 10. Compliance and audit Reports

Cons:

unfortunately using kaseya core modules, it is not stronger to manage network devices

Alternatives Considered: ConnectWise Control

Reasons for Switching to Kaseya VSA: integration with internal and third party products

Char
VP Sales & Marketing (Corp Pres) in US
Computer & Network Security, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Manage all devices everywhere easily

5.0 last week New

Comments: We are now able to use all our tools under one umbrella; VSA, BMS and IT Glue seamlessly interact with each other making this a great asset to keeping everything fast and organized.

Pros:

The automated workflow rules allow for easy ticket management. We are able to manage all devices/endpoints on one app.

Cons:

Getting from an agent to Live Connect is a big laggy in time to connect.

Alexander
Project Manager in US
Real Estate, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

A powerful engine marred by lazy, ongoing GUI problems

3.0 3 years ago

Comments: We took on Kaseya largely for remote control of clients and Windows/Office patching. We quickly made use of its Agent Procedures and reports modules and then continued on, slowly integrating module after module.

Pros:

Many powerful modules: - I would not even consider Windows patching without Kaseya: it is granular, easy to use, pretty complete - Agent Procedures and Policies allow enormous customization in what you can do - practically any script you can think of can potentially be run through here - LiveConnect is smooth and fast and provides a wealth of tools - Reports, Alerts, and Audit modules are clear (once understood) and provide tremendous detail and customization

Cons:

Persistent, unfixed, obvious GUI issues spanning years and years after being reported: - screens not refreshing; - inconsistent filtering; - misleading word choices in scheduling boxes; - selecting multiple is a chore; - "View" is powerful to *use* but clumsy and unwieldy to *manage/administer* The way installation packages are created is terrible. If you have more than about a dozen OUs, you will see what I mean: you must create a new install package for each OU. We have 90. EVERY ONE OF THEM must be updated every time there is a new Kaseya client release (about four times a year). There should be one package that asks the user its OU based on a database that IT sets up. Kaseya Anti-Virus and Kaseya Anti-Malware (which we used to use) frought with problems, in accurately reporting what was out there & in reliably installing or uininstalling packages. KAM in particular was so broken it caused us to dump the entire thing and switch to Webroot (though the Webroot integration module is a bad joke: it looks like an alpha product, nowhere near beta). Patch rollback is difficult and usually impossible (though this may not be Kaseya's fault).

Verified Reviewer
Chief Business Development Officer in Malaysia
Verified LinkedIn User
Information Technology & Services, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Solid RMM

5.0 3 years ago

Pros:

Kaseya just scaled up on my number of end points without any issue over the years. It is stable and I hardly face any issue with the agent stability as I have bad experience other RMM that keep needing reinstallation of agent and etc. Kaseya also offers a huge range of solutions ranging from DRaaS, Network Monitoring, Ticketing and security to choose from that integrates nicely inside the RMM.

Cons:

Nothing much except the price is a bit steep but I guess you have to pay for solid software.