WellSky Home Health Reviews

Potential but is not carried out

Comments: It’s okay, I’ve used better documentation systems.

Pros:

Can make templates to make documentation more efficient if you are seeing similar diagnoses, can easily see when things are due

Cons:

Very hard to navigate once in the note, automatically logs out after 10 minutes of inactivity, doesn’t save automatically which is super inconvenient at times

Affordable and user friendly EMR system for Home Health and Hospice

Pros:

I like that is very user friendly. New employees seem to grasp training quickly. Medical records management is excellent, quick and convenient.

Cons:

What I like the list is the implementation of new policies. When implementing the New NOA claims, the system had a lot of glitches and some of them took months to fix. I see the same issue nowadays with the implementation of the new OASIS E.

PT Rob from Home Health Returning to Review Almost 3 Years Later

Comments: In brief, these issues remain: -No auto-save feature ("We're working on one, I've been told." That was 2 years ago.) I don't really lose much anymore due to the lack of an auto-save feature because I have given up with Point of Service documentation and do about 90% of my note at home. It is very difficult to do POS documentation, especially evaluations. The two PTAs and OT at my company do minimal POS documentation as well. One of the other PTs maybe does 50% of her documentation POS. -The system still times out earlier than 45 minutes with more than acceptable frequency, resulting in lost work. -Viewing past treatment notes is very cumbersome and the layout is breaks up the flow and makes reading difficult. This is perhaps the most unforgiveable failure because it is so short-sighted and would be easy to fix. -Kmail, the in-EMR messaging service has a user interface straight out of the 1990's. If you appreciate the features from modern (post 2000) messaging services, you will be disappointed. And more recently, they "upgraded" the "Tests and Measures" feature for, say Berg Balance Assessment, 30"STS, Tinetti, etc. Before, you could just write in the scores. Now you have to navigate to a new page and if you type "30 " instead of "30" (Note the extra space in the first "30"), it will flag it as "not a number." It's not like MS-EXCEL, where they calculate a difference, it's just text! All in all, it's slow & cumbersome. There is way too much clicking!

Pros:

Customer Support is friendly. The software is fairly intuitive and takes very little time to learn. I am a Home Health Physical Therapist using Kinnser/Wellsky Software since Fall of 2017.

Cons:

Wow! I have been using this software since fall of 2017. I last wrote a review in February 2018. Of significance, NONE of the issues I had in February 2018 have been addressed. Please see that review so I don't have to repeat the details. Further, the changes they have made (very few from the perspective of an in-the-field-clinician) have made the EMR worse, not better. I AM THINKING OF QUITTING MY JOB OVER THIS SOFTWARE! It makes me very depressed and makes productivity very difficult. I note that very few of the reviewers on this website are clinicians in the field. In my limited experience, most don't like it.

Point of view from a field nurse

Comments: After years of paper charting out in the field and seeing other nurses with other companies use computers, I begged my superior to get something like that for us. Shortly thereafter we had our Kinnser system in place. From day one my world was changed! So much easier, faster, and complete. Being able to pull notes forward is amazing. This enables each note to stand alone and the next nurse out gets a complete picture of what's happening. I may write information in the cardiac drop down box, for example. I want everyone who sees's this pt to see this information, but if I had to rewrite it each time it would likely have just been charted on the first note and I wouldn't have rewritten it again. I love this system!

Pros:

Biggest pro is pulling the last note, with it's information forward. If another nurse has seen the patient the week before, you see his or her note and have the latest information about what's going on. Being able to update the meds immediately in the home and generate orders and communications immediately on the spot saves tons of time. I feel safer in that I can pull up exact Dr's orders while out in the field. Less middle man communication.

Cons:

I love love love the drop down boxes it enables more specific charting right under that specific body system when needed, unfortunately the pain section has no drop down box. This, to me, is a more important area than many of the others to have more room to write. You are limited under all sections under this title so that you are not able, at times to present a true picture and are left to chart what is happening elsewhere within the note. This would seem to be an easy fix. Please add more charting room here and I would be one happy nurse.

Disappointing Start but happy with the product

Comments: Nurses stopped complaining about software that was too difficult to use.

Pros:

User friendly Web-based Company stays on top of regulatory changes Online and web-based training library is comprehensive

Cons:

New agency training stinks. It was 95% geared toward field nursing and 5% toward back office support. Of all the issues that we have had, I can honestly say 90% of them wouldn't have come up with proper training in the beginning. In hindsight, the most important issue that I did not know was that Kinnser does not systemically submit OASIS. I came from a software that had its issues, but in the 7-8 years I used it, I never once had to submit OASIS manually. It was done by the software vendor with no thought on my part. Therefore, when we switched to Kinnser, this wasn't an issue on my radar. I never thought to ask. We began using Kinnser in January 2017 and it wasn't until late March that we figured out OASIS wasn't being submitted. Then we had to go thru a setup process with Kinnser that should been part of implementation. The submitter ID was setup incorrectly which delayed submission. We had our first successful submission the first week in May, but meantime Palmetto/Medicare implemented a new rule on April 1, that they wouldn't pay any claims when the OASIS were submitted after 30 days. Palmetto denied payment in finals and recouped another in RAPs already paid. This minor issue costs my agency. Needless to say, Kinnser cut me off at the beginning of the next month because our payment was late. They didn't care that they contributed to the issue. In addition, we had multiple billing issues.

This product does not come up to the promises made at initiation

Comments: Our team will never recommend Kinnser. Their staff are difficult to work with which does not help.

Pros:

Use of iPads. The kmail system. There are really no Pros to this product to be discussed. It has been a constant up-hill struggle.

Cons:

Where to begin. Customer support is awful....they promise to get back to you and then do not follow up so when you call back they do not know what you are talking about. We are a rural Home Health agency and are often out of service area and Kinnser has an offline feature that they charge extra for but that is cumbersome to use and usually does not work. There is no automatic save on any clinical note so unless you constantly "save" you can loose everything and have to start over. Billing scenario is a nightmare. You cannot use a secondary biller through Kinnser. You have to open several tabs to be able to look at more than one page of Kinnser. Many more issues, including being off-line too many times. For all the issues we have had they will not allow us to break our contract early. Kinnser is very expensive and one would expect high end service.

Steep decline in services and support once WellSky entered.

Comments: No benefit of being with a huge corporation like WellSky.

Pros:

Easy to use schedule, billing and notes. Flow of the notes are well planned.

Cons:

Once WellSky took over Kinnser the quality of support and care for their clients ended. Kinnser was great and did not think of you as a number. WellSky cares more about increasing costs and complicating the Home Health Software. Support is terrible and rarely responds, and when they do it's normally a condescending conversation. I've used Kinnser for over 8 years and will look for another solution which is sad.

Could be a lot better

Comments: Over all, Could be a better product if you would consider the clinician out in the field and make more user friendly. I think it was geared to sell it to office admin.

Pros:

Takes the place of a lot of paper, I can find out information without calling office, saves trips to office.

Cons:

NO AUTO SAVE. I spend so much time rewriting notes because it doesn’t always load correctly, or if I’m busy with a pt for too long, it drops off line, I then chart more and when I save I find out NOTHING WAS SAVED.. modern software auto saves. The font is difficult to read on tablets, it does not work well on non iPad tablets. Information needed on a pt is not easily accesssble. You have to leave your note and Enter 2 more areas to get basic stuff like DOB, Dr info or medication info, then you risk LOOSING EVERYTHING YOUVE CHARTED BECAUSE IT DIDNT LOAD.theres got to be better solutions than this software.

It's a good system, but could be better!

Comments: It is just okay and I hope the software becomes the best in the future. In my opinion, the software could use a lot more tools and updates for better patient care.

Pros:

I like that I can do my job online and have options for keeping up with my work duties.

Cons:

It is not a user-friendly software and the site does crash at least 1-2 a months for periods of whole days. If many items/tasks could auth-populate themselves, it would save clinicians and administrators many hours.

Not what we needed

Comments: This system wasn't for us. Kinnser houses several smaller agencies and doesn't have the capability for a larger agency that does a lot of business. For a paperless system, we still use a lot of paper and man power to make sure things get done timely and efficiently.

Pros:

There were very few pros for this. I liked the functionality for the clinicians and the sticky notes. I liked the ability to change their review percentages and I liked their workflow for reviewing items, but there were a lot of pros to this, as well. I liked that it was web based.

Cons:

It lacked a lot of functionality and the ability to create hardstops; clinicians were able to submit blank notes and Oasis just so they could get paid. The QA process was lengthy. Everything had to be double checked because the ability to submit notes without hardstops. The QA percentage could be dropped, but missed visits wouldn't still go to QA manager so that the supervisor would know to make sure the physicians were notified. There are several gaps in the system.

Potential to be the best

Comments: I have been using kinnser software for the last 2 years. It's not bad, but could be better! For example: if there are 5 patients on my schedule for today, I want this software to have ability to show me the map with all of those patients on it, do I plan my route better! Right now I have to go from one patient profile to the other to find their address and where they are on the map to schedule my route. Also it needs to have a function to trigger reminders about pt/inr labs, etc...

Pros:

User friendly

Cons:

I hate not being able to see multiple patients and their schedules at the same time. Also very expensive...

Got worse since Wellsky took over kinnser

Comments: the program is slow even though my internet connection is excellent.

Pros:

Easy to use and access, easy to navigate the features and self explanatory. Other than that I cannot think of anything

Cons:

get stuck when I am documenting, doing website work during the time I am documentation, why not do it after midnight.

RN, Director of Nursing

Comments: I went from using previous software to using Kinnser. Let me just say that Kinnser is so much better. It is extremely user-friendly, in ever aspeEasyct.

Pros:

I love everything about it but I especially love the Kmail which increases communication with employees, keeps everyone up to date on current orders, etc...

Cons:

Very rarely, but sometimes, I will suddenly get kicked off the website with no warning, losing information that hadn't been saved.

PT review

Pros:

I like how we can self navigate in kinnser

Cons:

Data and reporting features are lacki ng significantly. It is not user friendly. Unable to transit in for to outside agencies easily.

Kinnser Agency Manager

Comments: My agency has used Kinnser for 1 year and overall it is an excellent product. As with all Electronic Health Records, there are a few minor things we would change.

Pros:

Billing overview you can see all or your claims in one place, if they are ready to go, and if they have paid. Documenting visits notes extremely easy to learn. Calendar view with visit types is very easy to follow. Customer service is immediate.

Cons:

Rescheduling a visit date, I would like for it to be able to change it in more than one place.

Kinnser Software Review

Comments: Kinnser Software is basically "self-explanatory"! So far, Kinnser in itself has proved to be exceptional. The billing Manager thru Kinnser is so much easier than our previous software and cut down on my billing personally by several hours!!!! I don't know what else to say except give it a try. You really don't have that much to lose but everything to gain with Kinnser!

Awesome, easy, user friendly EMR

Pros:

The interface is designed much like the internet itself which is easy for anyone from the field through the office to grasp and utilize. I even have my contractors using it. The reporting structures are pretty through. Now that they have added PPS Plus it is simply a Win Win.

Cons:

I don't have dislikes. I don't know why I need to document so much to say the same thing. I do not have dislikes. I am very satisfied. I have even taken this software to other agencies where I have consulted.

Satisfied

Comments: Had never had a software system like this, so initial learning curve high. But after that would not want to be without it.

Pros:

Very geared for our industry

Cons:

Have to be very exact w info entered

This is the BEST product!

Comments: This system, compared to others, is better.
Do not waste your time and money with other software.

Pros:

Ease of use. Has written, as well as, online training and instructions. Customer Support response time is almost immediate. New users can train in less than 1 hour. Reports and software functions are "compliant". This software ensures "Survey Readiness". Training is flexible.

Cons:

Take the extra time to utilize the offered Kinnser Agency Process Review. This was the most effective way to ensure your processes are going to be addressed within implementation training.

Comments: Kinnser Agency Manager is awesome software for home health. I am the clinical leader and co-owner of a privately held medium sized home health care company. We have been using Kinnser for two years and are very happy. We switched from server based software to a web-based soft ware due to both patient privacy issues and to improve accuracy by mandating real time point of care documentation. Kinnser was an obvious choice for three main reasons: 1) Ease of use and training for field clinicians.
2) Functionality on iPads made having all full-time and per visits on point of care feasible.
3) Client support and commitment We can train an experienced home care clinician to use the system in less than 1 day. When I say we I am referring to clinical trainers and human resource staff. This software eliminated the need for an IT manager, which has allowed us to provide a truly meaningful clinical training from day one.

Moving to another software after only 7 mos.

Pros:

Will the salesman is a great guy. I really don't like much about the software honestly. I thought it would be better for those of us billing managed care and private pay but not so much.

Cons:

Billing 2 is a nightmare. Every time there is an update thing go missing from the system. Clinicians are constantly losing their information and so many bugs and glitches. Customer support always tries to blame us for the issues as their software would never do this, well guess what, it did and it does.

Kinnser

Comments: First experience 2 years ago was great and I was super excited to use Kinnser. We only had Medicare patients at the time and it was super easy , no problems ( old Kinnser version) . Easy scheduling , easy billing , Medicare number verifications etc. Less paperwork . easy to track orders. But unfortunately after the new version took place everything seem to go down hill. We started having problems generating claims, we were losing data with each software update :( Very disappointing .

Pros:

Easy to use .

Cons:

Loosing data

Comments: I have been using Kinnser for two years and I can't imagine a system that is easier to use or a company that is as responsive to their clients as Kinnser. This is my first experience with an Electronic Medical Record system... or any medical record system because I don't have a health care background. If I can learn this system as quickly as I did, any one can! I cannot say enough good things about Kinnser's staff. From the CEO and down the line each and every person is kind, friendly, skilled and responsive. Every call or email question, inquiry, or suggestion is acknowledged and responded to within at least 24 hours. I would highly recommend this product and this company to everyone.

KINNSER IS CLEAR FOR PT EVALUATIONS

Pros:

CLEAN FORMS, WEB BASED, OASIS IS CLEAR AND EASY TO PERFORM, GOOD BILLING DUTIES, DASHBOARD IS GREAT,

Cons:

PRICE!!!! PRICE!!! CALENDAR IS HARD TO FILL OUT AND WOULD BE BETTER IF IT LOADED FROM EVALUATION, GOALS SHOULD BE LISTED AND HAVE THE ABILITY TO ADDRESS FROM PTA NOTES

Excellent product

Comments: Agency manager using Kinnser have been an excellent opportunity for me to do my work better. I classify the usability of the system as high. It is a very intuitive system.