eWorkOrders CMMS Reviews

Huge Difference to our Maintenance Department

Comments: Excellent. There are so many great things to say and I did not even mention how great there support staff are!

Pros:

Ease of use, Excellent Contact Relationship Management, Ease of Assigning Work, Ease of Invoicing/Billing

Cons:

Ease of Reporting and Searching for Work Orders. There is not away for creating custom queries to be written if you are a SQL user. We cannot search by Work Order numbers and in some cases we have a list of particular ones. It would help if we could just type in the Work Order numbers.

Meets our expectations

Comments: From day one, we are able to confidently rely on this product and support staff.

Pros:

Accessible customer support. Customer service provides relevant and useful knowledge.

Cons:

None. There isn't one occasion that we were let down.

Great Work Order System!

Pros:

Easy of use and simple interface. Great support and onboarding.

Cons:

Nothing! We have no complaints about the system, training or platform itself.

A Top Flight Product That Fits Any Budget

Comments: I conducted extensive research of web-based Computerized Maintenance Management Systems (CMMS) looking for the best product available for an entity with a limited maintenance budget. eWorkOrders won hands down! The support staff is one of the best I ever encountered! An example is when I have asked for additional reports to be designed for my use, they first researched their extensive report library and sent me an existing report or modified an existing report to fit my needs. They did this without a charge, when they could easily have just created a new report and sent me an invoice for payment. You will have to spend many thousands of dollars to get a product with more bells and whistles than eWorkOrders. I highly recommend this product and the people behind it!

Pros:

eWorkOrders is easy to use. The advantage of the product being web-based, over a stand-alone product installed on the users server or desktop computer, cannot be overstated. The ability to receive instant feedback from customers when a work order is closed out has allowed me to quantify and measure the new emphasis we have placed on an increase in quality customer service. I have many lessees in city-owned buildings that never before had access to the city Intranet based work request system and were forced to place a work request through e-mail, the telephone or a verbal request to a passing maintenance worker. With eWorkOrders, all my customers now can enter work requests that I am able to respond to immediately, receive feedback, measure and develop reports from a single database.

Cons:

As with any system, eWorkOrders works best with internal admin support. However, we have been able to utilize it well with intensive training of the maintenence staff; with all entries being made by the maintenance workers themselves.

Great program to help run our campus

Comments: Program allows us to have all of our assets/PMs/WO's in one central location. Training videos helpful, great customer service. Use eWorks daily and whole department has found it to be very user friendly.

Pros:

Allows for multiple people to view work order, update changes by the technican, updates to be captured. Assets easy to set up, PM's easy to set up, released based on set up. Really helps us run our department smoothly. Customer Service [sensitive content hidden] is excellent, knowledgeable and always answers the phone as a live person (and replies to emails quickly).

Cons:

Nothing. eWorks helps keep us organized / all information in one place.

E work Orders for School Cafeteria Maintenace and Asset Tracking

Comments: I've been using the system since I took over the kitchen equipment for all our cafeterias, since 2008. When both of our equipment technicians retired in 2021 I had to learn to navigate the system (checking work orders, assigning work orders, closing out work orders, etc.) and I called E Work Order helpline a lot for guidance.

Pros:

This is very easy for our employees to use and it is easy for us to keep track of their work orders and who is servicing the equipment. We don't use this to its full capacity, such as keeping track of payroll hours or overtime. It is only me and 2 other technicians, but it is easy to keep track of what is going on at the 69 sites that we oversee and the multiple types of equipment at the kitchen sites. Anytime I have a problem with anything, mostly reports, the customer service is great. Very friendly, very patient with my limited knowledge of computer programs and very helpful in showing me a better way to accomplish what I am looking for.

Cons:

Except in the beginning, when I was trying to do things without really knowing what I was doing, I haven't had any problems.

Great system to use!

Pros:

Very easy to use and inputting assets into the system.

Cons:

As of right now there are no cons I can think of with eWorkOrders.

eWorkOrders review

Comments: My overall experience is positive. I have never had any major issues and when I reach out for help someone is quick to respond and fix the issue.

Pros:

What I like most about eWorkOrders is that it is user friendly and easy to navigate. Fixing problems is quick and easy. The team is always very responsive and helpful as well.

Cons:

The only issue I dislike is if a query is too big it kicks me off and I have to retry.

Reliable and Proficient

Comments: Ease of access, best customer services provided,

Pros:

effective maintenance of our properties and clarity and access it provides to all workers using the program.

Cons:

I have not had issues at all, I do not have anything negative to say.

Exceptional Service

Comments: Overall my experience with eWorkOrders has been good because of the service that is provided. I can call [sensitive content hidden], present him with what I need and he will walk me through each step with ease. To him there is no dumb question and he communicates very clearly, even if I am unsure or don't understand. GREAT SERVICE!

Pros:

How you can keep track of assets and their maintenance.

Cons:

There are too many tabs here and there and in the beginning it was rough to figure out what tabs got you where you needed to go. Finding reports and doing them was a little tough as well.

Central Louisiana State Hospital

Comments: great, Eworkorders meets maintenance departments needs to track/flag important work orders & preventative maintenance.

Pros:

system is easy to navigate/use, fast response from Eworkorders staff, easily write/produce work orders.

Cons:

one con is Unable to mass print/edit work orders

Lighten Your Load

Comments: It saved us time and money. Just a wise business deal all around.

Pros:

That it organized the maintenance department without having an assistant

Cons:

My staff and I never found anything lacking and were happy with the program ....we expanded and had to find a one stop shop....where it could take money, allow for signing of leases, etc.

eWork Orders great support team!

Comments: Great experience.

Pros:

EWorkOrders has been very useful for our team to send maintenance work orders in. The customer support is excellent.

Cons:

No complaints, I am well pleased with eWork Orders.

cost effective solution.

Comments: our experience has been great, no issues, very customizable, and customer service is beyond board

Pros:

The deployment and ease of use made the break in period very easy. It is a real cost-effective solution for budgeting purposes.

Cons:

cannot make custom reports on own, needed to make a request to customer support.

eWorkOrders the Best Maintenance system

Comments: knowing where to purchase other assets because eWorks shows me the problem equipment

Pros:

Ability to track equipment maintenance and services

Cons:

It could be easier for inputting PM schedules

EWORKORDERS REVIEW

Pros:

General ease of us whether it is general work orders , PM management asset management or work order tracking. WE LOVE THE ENTIRE SYSTEM. We have been using this product for 14 years. It is miles ahead of any other CMMS software I have used previously or have been exposed to on other sites.

Cons:

I really don't have any dislikes with e work orders. If you encounter a problem or have a feature you would like to add the e work orders tech support is OUTSTANDING.

Century Eworkorders Review

Pros:

Ease of use, it was very easy to set up and use eworkorders.

Cons:

nothing, the system met and exceeded my expectations

A great product

Pros:

This is a great product for a mid-sized facilities management operation. I've used it at two different organizations and have been very happy with both the product and their support.

Cons:

Because of the nearly unlimited ways the database can be configured it helps to have some knowledge of what the user's expectations will be before setting up the program. Support from the developer was critical here.

A Work Order System without all the Work

Comments: As the Facilities Systems Manager for the US Senate Sergeant at Arms, we found eWorkOrders very user-friendly and comprehensive enough to meet our needs. With our very high security standards, we were very impressed with the preventive measures that the eWorkOrders team has in place to protect our data and our CMMS related processes. Working with the eWorkOrders team has been a great experience. The team always picks up the phone and accommodates our requests, no matter how crazy the request may be.

Pros:

I liked that I didn't need to be a computer programmer to use eWorkOrders.

Cons:

I don't have any cons with regard to eWorkOrders to pass along.

Non-Profit Review

Comments: We are very happy with the product and highly recommend it.

Pros:

We love the flexibility and the power eWork Orders provide for us. Once the system is setup, work orders with great details can be automatically generated. In addition, as the work orders are being completed, the fulfillers of the work orders can create new work orders to have items addressed that maybe they were not able to complete. The software facilitates a great way of communicating in a decentralized organization to ensure items are completed in a timely fashion ensuring a quality product for our customers.

Cons:

The original setup took longer than anticipated.

Great System

Comments: It has been great. We see so much come through in a day that you can retain that info. Being able to add pictures and notes are great. You can go back to those notes to see what's going on with the work. I love the system. It makes my work life much easier.

Pros:

You can have all you information in one place and it makes it easy to track

Cons:

I would like more spots in the fields of the work order when using the link on the customers end.

Easy to navigate

Pros:

It is easy to navigate around the program to put in work orders and print them

Cons:

Sometimes finding a specific work order it difficult because the type filters that are offered

eWorker review

Comments: Having the automated PM system has significantly reduced our dowtime in the facility.

Pros:

User friendly, easy to upload data/equipment information, PM development was easy to inititate and start managing the facility's program.

Cons:

I need to take the time to train on software to develop reports/charts for communicating maintenance performance to the facility.

Hattie Larlham perspective

Comments: Over all E-Workorders is a great value with a great team of experts willing to do what every it takes to make your experience with electronic work order systems easy and affordable. You do not have to worry about purchasing future upgrades, because the E-Workorder Team is continually developing and expanding their system, and as they do so they provide that new technology to their customer.

Pros:

The E-Workorder system is a great system that does not require a super high level of computer talent to navigate and build. The benefits provided by the E-Workorder system are equal to many high dollar software systems, but without the high cost to purchase and train individuals to operate. We re a long term healthcare agency with over 33 operating properties in Ohio and 750 employees and this system allows every employee who can access a computer to submit and track work request. This system provided us the means to build an electronic data base of scheduled PM s and pertinent Inspections, as well as develop a means to provide for accountability and tracking of both equipment and parts cost, as well as labor We are currently expanding our documentation and information to utilize electronic asset tracking through E-Workorders.

Cons:

We have no complaints on this system nor any cons.

Customer focused, excellent customer service, easy to use, customization is awesome.

Comments: Customization, historical data on repairs, reports, communication with the maintainers in the field.

Pros:

The software engineers were able to build me an automated work order system. They original way I managed issues was through email alerts from another company I am partnered with. My partner company was able to link the alert emails to eWorkOrders. I wake up in the morning and have a dashboard that gives a quick snapshot of what needs to be repaired. The eWorkOrders team were key in making that customization possible.

Cons:

I do not have any issues with this software. It has streamlined my work and has given me a ton a man- hours back.