Therasoft Online Reviews

Therasoft is a great solution for therapists on a budget.

Pros:

The trial and initial functionality were very robust, and I think for most therapists this is more than enough to get the job done.

Cons:

Could have used some more customization around notes, etc., but overall impressed.

Therasoft and Web Site Review

Comments: It was wonderful. I was worried about creating a site and linking it to an EHR. The web developers were highly responsive and answered all questions I had. The developers along with my account manager made a stressful process much easier.

Pros:

It’s easy to use and the tutorials that are online are very helpful. I appreciated that the team conducted a video and call for the setup and questions.

Cons:

Initially It didn’t seem like it would be easy to navigate. After my call I had a much easier time.

PROFESSIONAL OPINION OF EHR

Comments: OVERALL EXPERIENCE WAS GOOD, BUT WE NEEDED A DIFFERENT SYSTEM FOR WHAT WE NEEDED TO DO WITH THE EHR

Pros:

IT WAS EASY TO DO PROGRESS NOTES, USER FRIENDLY

Cons:

WAS MORE DIFFICULT TO USE IN ASSESSMENT FOR MENTAL HEALTH CLIENTS

Good

Comments: We use it for Mental health to schedule patients

Pros:

It was easy to be able to register patients

Cons:

It had a lot of glitches and can be slow at times when using it.

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Comments: very good

Pros:

easy use, accessible, only used IT once and it appeared to be quick response

Cons:

could have learned more before started, would like to have more knowledge about different parts to assist with daily use

Disappointed

Comments: Disappointed doesn't begin to state the way I feel about this company. In the beginning they were awesome. Now not so much at this time. To begin with it is very expensive for what you get. Next customer service is lack luster to say the least. Every time I call most of the time my issue is not resolved and I am told I will check on that and get back to you. The majority of the time nobody does get back to me, which brings me to the next problem I have. I was paying a substantial amount of money for them to do my billing. In 2018 and into 2019 (the dates could be wrong) it did not get done on time by the individual who was working on my account. This cost me thousands of dollars and all I got was I am working on this (by the new person). They did take some money off of my one bill, but I never collected on all the claims that were not filed in a timely manner. This was on Therasoft so why did I have to eat the loss? Of course that fell on deaf ears. I have been with this company since I began my practice which is now 6 years. All of this time I have been on autopay. 12/19 I see the inv. which I received on the 15th of the month. On the 30th I receive an email stating that they are going to suspend my account for non-payment. So I call and of course AGAIN nobody is around to address the issue, but was told that the girl that handles would get back to me either by phone or email that never happened. I am out $$$ and patience.

Pros:

It is good for clinical documentation.

Cons:

Difficulty with splitting payments Slow speed and I thought it was just my WIFI, but it is the same no matter what wifi I use Poor problem resolution Unable to address other specific situations Unable to pull a list of progress notes for all clients

Timely Therasoft Online

Comments: pleased and satisfied with the ease of and quality of t.o.

Pros:

Ease of use and well designed with current aplications

Cons:

Need more hands on simulation initial training instructional videos. T

Exemplary Costumer Support

Comments: I have had a great experience with Therasoft and highly recommend this program to any mental health practice!

Pros:

Therasoft is an easy program to learn and use. It meets the needs of my moderate sized group practice while remaining affordable. Customer support is top notch. We can contact them by telephone or email and any questions we have are answered quickly.

Cons:

There is a large selection of reports. At times, it can be a little confusing figuring out how to get the information I need. However, the costumer support team is always available to assist with this. They also provide a large number of webinars and training opportunities that would make the process easier (I have not had the opportunity to view these yet).

It's awesome and affordable

Comments: I have not had the time to give an accurate review because I have only been a part of the program fr one week.

Pros:

It is cost effective and very clear and concise to understand. I have not yet experienced the full benefits.

Cons:

The review is going to be premature because I have not been able to fully try the system out because I have only been doing the trial for one full week.

Termination of free trial

Pros:

Customers Services, I spoke often to my rep and she was awesome.

Cons:

There was too many features that I could not figure out on my own. My office manager felt like the calendar was too busy. Templates did not meet my needs. The billing did not flow as smoothly as I had hoped. I was not able to use the online video sessions.

Top Notch Product & Customer Service

Comments: Therasoft has made running electronic remittance (ERAs) a breeze between insurance providers. There is a fluidity that makes billing less stressful and easy to manage. Therasoft's layout provides the therapist total command over the note taking, billing and scheduling processes. The customer support works diligently and patiently by your side the first couple weeks until you really feel a sense of mastery with the system. Especially customer service rep has been a dedicated and reliable who has helped me iron out many kinks along the way of starting my business. I have never seen a more stellar customer service team than Therasofts. Never. They are consistent, knowledgable and welcoming assistance any time I've ever called. Their "walk you through" approach is what leads business owners feels competent with the software in no time.

Pros:

The ease of understanding processes and flow, user-friendly navigation, the common sense layout, the unbelievably helpful customer service line and the video tools for troubleshooting.

Cons:

The billing portal. It would be most helpful if the software system allowed hyperlinks to be pasted into the messages sent on the electronic invoices to clients.

Excellent, simple and intuitive software, and great people to work with.

Comments: Simply put, since I made the decision to utilize Therasoft, my productivity has gone up by an average of 6-7 clients per week. Therasoft removes the frustration of dealing with insurance, posting payments, etc., and allows me to focus on marketing and on providing sound, quality care. They are excellent people to work with, and many have been or are in the helping field themselves, which help provide a strong degree of empathy with my work needs. The progress note templates and treatment plan templates are excellent, their website services are equally excellent, and the calendar and appointment reminder elements to the software are fantastic. My clients appreciate the reminders sent via text or email or both. For clients who choose to file super-bills themselves or have out of network requests, Therasoft makes that process simple as well. Literally, with the click of a button, you can send a super bill, send out billing statements, keep track of referral sources, etc. Essentially, there isn't a business need for billing, documentation, appointment setting/keeping/reminding that Therasoft has not been able to help me with. The transition from DSM IV to V was made far less stressful with Therasoft's reverse engineered tool to find ICD-10 codes according to DSM IV codes. The only con I've experienced is their server gets overloaded at times, so logging in or saving information can be delayed a bit, but a quick browser refresh tends to solve that issue. The other con is that I, like many of us when we first start out on our own, tried to cut cost and do all the billing myself. However, as I previously stated, with the extra clients I'm able to see as a result of Therasoft taking on the dirty work for me, the Enhanced Billing Services more than pay for themselves. They even audited my past work and found money I would not have known to look for. I cannot say enough about this company. The product is effective and easy to use, and the people who run it are kind, patient and will take the time necessary to ensure you feel comfortable. Please strongly consider utilizing Therasoft not only for their documentation and appointment calendar elements, but also their website design and enhanced billing elements.

Walk through with [SENSITIVE CONTENT HIDDEN]

Comments: Therasoft is user friendly, I love the live support as well as the various chat features.

Pros:

[SENSITIVE CONTENT HIDDEN] not only provided us with an article on the changes for billing to telehealth but she scheduled a one on one walk through to provide hands on demonstration and to assist that we have no further questions etc

Cons:

I think that the therasoft lite program Option should be made available again as it was ideal for part time contractors

I depend on Therasoft Online to run my practice. I have been using it for 8+ years.

Comments: Ease of use for staff and clients. I have gone from a solo practice to a group practice using it. I am in process of having my group practice acquired by another company and hope they will continue to use it.

Pros:

It does so many things from documenting the client's first contact to the initial assessment to the treatment plan and the progress notes. It allows me to send text message reminders which the client's love. I have not implemented the tele-mental health program yet but know it is there. I now have gone paper free and have all information scanned in to the documents and notes tabs.

Cons:

The main weakness has been with A/R (accounts receivable) but now they have a service for that area and I am trying it out.

I love having every aspect of my practice in one place!

Comments: I've used Therasoft Online for several years and I'm very happy overall. There are many pros, but I appreciate knowing my HIPPA compliance is covered. I love having insurance filing be so quick and easy. All billing payments, whether from insurance or credit cards, are automatically credited to the client's account. That is a huge time saver! I love the 1 page attendance, payment, insurance file, progress note. Perfect! In terms of customer service, Jas, Irina and Petra have been responsive and wonderful! Others seem to need more training to be able to answer questions. The credit card processing rates are fair, as are Therasoft's fees. There is cheaper software, but they don't seem to include as many features. I believe Therasoft covers everything. Overall, my only con is that it's often not aesthetically pleasing, but I feel that its getting somewhat better. Buttons/boxes/fonts/colors/flow of use are not very elegant or intuitive. There is a huge learning curve in using it! I'll be specific about other cons, in hopes that they can be easily changed. I'd like to find tutorial videos for all the features (i.e. how to set up groups/sessions-it's confusing). I'd like a photo to pop up of each type of report. They have similar names and I have to create many before I find the one layout I need. The reports could also be more aesthetically pleasing.

Sessions can't be deleted without first deleting the payment then going to the attendance tab and deleting again. I'd like to see attendance be cancelled/deleted while the payment is maintained/moved to deposit. Sessions can't be deleted from the mobile app. There was a time when my insurance claims were being hung up in Emdeon and I had no knowledge of Emdeon or it's role - again a tutorial would be good. I lost money in this situation. Maybe if a claim gets hung up there, an alert would appear in Therasoft notifying that something needed to be addressed. I would like to be able to customize my website myself (like I could do with Intuit) Having access to a templet where I could post seasonal announcements, change photos, etc. would be great!

Our first EHR, like the clinical and billing capabilities, but some problems still not fixed.

Comments: We like the combination of clinical and billing features, thus streamlining our processes. Problems with supervisor signatures lines appearing on fully licensed psychologist's Standard progress notes when printed have not been corrected in TWO YEARS in spite of promises, "The developers are working on it."
For those of us using your back office enchanced billing, I would like to see reports (graph and text) showing the $ health of the clinical practice and collections: re total $ collections, ratio of $ and % of collections to $ and % of collectibles , $ and % of write-offs and adjustments, outstanding AR, average collected per CPT code.
Also, current progress notes do not have a non-billable, non-attendance option for a note (e.g., content of phone conversation) that would appear chronologically with all the other progress notes. There should be that option.
When we started up in July 2015, we were advised that it would be quite possible to combine our old AR with the new Therasoft AR, even though our old AR had to be manually entered for each established patient. This was a FIASCO and cost us thousands of dollars in lost AR and problems with maintaining the good will of our clients because of billing errors. We followed Jas' advice but he over-promised. Advise your clients to bring a balance forward from the old AR and leave it at that. We are just now recovering from that problem from four years ago! This problem also undermined our confidence in Therasoft's ability to deliver on promises.
I would also like to learn more about Therasoft's reporting capabilities. Perhaps an advanced practice training for experienced users who can come together face to face and learn of the program's other capabilities when it comes to managing a practice, reviewing the financials, , streamlining reports, etc.
Your enchanced billing collection fees are reasonable. We have decided to use this service because of the redundancy built into your staffing capabilities, Gene and staff working hard in getting our AR down and more current, and following up on problem accounts.

Ongoing problems

Comments: My overall experience is one where I would tell everyone to get Therasoft and now I don't. Too many problems with video use, server down, program not running like it is suppose too. Now its costing me money as I have to reschedule or lose clients.

Pros:

The functions are great. I also love how many of the functions help me with my business. I use the website, email, video and all the functions.

Cons:

Its no longer reliable and I can't trust that it will work when its suppose too. Therasoft has been causing me more and more issues with its lack of reliability.

Everything a clinician needs for practice management

Comments: Being able to run and manage my practice more efficiently.

Pros:

Being able to do everything to run my practice from appointments, documentation, marketing, and billing. I have tried several other software programs prior to Therasoft Online and had to piece mill other programs to make it all work. With Therasoft I don't have to use any other program to fulfill my needs. My clients like the ability to register and schedule their own appointments for convenience. I like the ability to have online sessions for clients that cannot travel to the office. The mobile app for clinicians is very user friendly and provides more features than other softwares I have used. Whenever I have a question or problem the team is readily available and responsive.

Cons:

The price is a little higher than other EHR software, however the features are worth it in the end.

review

Pros:

ease of drop down menus/ accessible to entire staff regardless of their previous experience

Cons:

the new login program. it is so annoying and difficult to use I am considering a switch to another platform/program

Without this software and the people supporting it, my practice would suffer greatly.

Comments: My practice is efficient and I am able to handle all aspects of practice management.

Pros:

Ease of use, multifunctionality, and the support staff in the A/R department; without them, I would suffer financially, as my focus remains on my clients as opposed to my earnings. Without their efforts and consistent support, I would know little to nothing about what is needed in order to submit claims and deal with insurance companies.

Cons:

Given that I employ the calendar for both professional and personal use, I'd like to have the ability to more easily overlap sessions and personal events.

I like the system and it meets my needs. It is affordable and that is important as well.

Comments: All-in-one place for services.

Pros:

What I like most about this software is the attendance and progress notes format. I also like some of the assessment templates. I like the electronic signatures and the fact that it is tied to billing

Cons:

I love the online sessions function but the picture quality for the provider is very bad. Also, the group notes are difficult. I used to use the group tab but then it does not show on the regular attendance and progress notes tabs. There must be a way that groups can also be on normal calendar and attendance.

Therasoft Online Streamlines the Business Aspect of Private Practice

Comments: Therasoft on line makes it easier to keep track of appointments, keep track of payments, and easy to send claims.

Pros:

Therasoft is easy to use. It not only has an easy to use progress note, but also tracks accounting aspects of your business. Therasoft also has billing that you can send statements to your clients each month. I also like that notes can repopulate from the week before.

Cons:

sometimes moving from screen to screen takes too long.

Easy to use and great customer support

Comments: Therasoft makes it easy to attend clients, bill claims and keep track of the accounting and billing. Great software for the practice.

Pros:

It is easy to attend the clients and bill claims with a touch of a button. Saves time. Very helpful customer support.

Cons:

Really nothing. Just sometimes if walk away for a minute, have to sign back in.

Therasoft Online Review

Comments: Excellent. Team always gets back to me.

Pros:

It’s the software I was trained in and it seems to include every feature possible. My billers prefer it because he software makes it easy to keep track.

Cons:

Can be a little overwhelming for a practitioner- lots of features.

I am most appreciative of the continued improvements made to the site.

Pros:

I like the pre-registration feature, claims management, integrated website, merchant account, documentation features - but mostly I like the support. One tech, Tiffany P. has been particularly helpful!

Cons:

A list of suggested diagnostic codes based on intake questionnaires and assessments would be nice. There isn't much not to like!