Crownpeak Digital Experience Platform Reviews

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  • Ease of Use
  • Customer Service

About Crownpeak Digital Experience Platform

Enterprise digital experience platform (DXP) that enables teams to create inclusive, omnichannel experiences with speed and simplicity.

Learn more about Crownpeak Digital Experience Platform

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Aksel S.
Data Analyst in Turkey
Internet, 201-500 Employees
Used the Software for: 6-12 months
Reviewer Source

My Experience

5 3 months ago

Comments: The best.

Pros:

Really fast, really customer friendly, love using it!

Cons:

I would love to have notify another user in my team for the changes in my staging environment before sending it to production to minimize wrongful content publishing!

Rocky P.
Vice President in
Financial Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Great Product and Customer Service

5 3 months ago

Pros:

We use Crownpeak to host one of our line of business websites. Overall, it's easy to use, easy to tailor and great customer service.

Cons:

No real issues. They have a great customer service and we get a response usually in 30mins.

Matthew M.
Matthew M.
President & Chief Project Engineer in US
Verified LinkedIn User
Computer Software, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Excellent Support, but Difficult to Learn

4 3 years ago

Comments: We consolidated 3 separate open source CMS platforms into one Crownpeak instance. The site management capabilities make this a simple proposition once the CMS is fully implemented.

Pros:

The Customer Support team is phenomenal. Our tickets have always been responded to in a timely fashion, and the techs see the issue through to complete resolution. Although there is a steep learning curve, once implemented, it is very easy to maintain a robust site.

Cons:

It's virtually impossible to stand up Crownpeak without a 3rd party partner. We attempted to use their internal professional services team, and although we did eventually get the system up and running, we definitely felt like we were "pushed aside" in favor of larger clients.