Transcendent Reviews

Honest, thoughtful review of experience with Transcendent

Comments: I'm happy with transcendent. it's from 2018 until now.
Transcendent not just asset management system it is also use by our operation team in order to deliver guest satisfaction. Thank You Transcendent.

Pros:

- It's meet compliance with Marriott International - the product is easy to use by our business users - applicable for pc and mobile devices - there is integration with our existing business process (engineer team can work directly with other ops team) - inventory can be made with QR - CAPEX Planning - Sys admin menu is easy to use - Transcendent support team is fast response and more over, [SENSITIVE CONTENT HIDDEN] engage with end user client

Cons:

Our users need more training best practice with transcendent especially in Bahasa Indonesia. if it is possible using online webmeeting. they would be very happy with that

Creating rounds and inspections is pretty cool if you know how to do it (which i do)

Comments: It has been good. Started with doing room pms now I create rounds and inspections. I help out with 2 properties transcendent and really help some of our coworkers create rounds and inspections if they need help. Overall have had some good and bad times when trying to get help from transcendent support. Sometimes its very quick to get some help others I wasnt able to like get work orders removed from my property that were suppose to be at another from what the fire marshall had found for the building. It was not possible for Transcendent to remove or transfer the over 30 work orders for smoke alarm testing for do not disturb rooms. I even had the said fire marshall marriott guy [SENSITIVE CONTENT] on the email and they still were unable to transfer them. Luckily I made note of them and we closed them out and verified but the fact it couldnt be removed from my work orders was very annoying. And then the Residence Inn work orders for Do not Disturbs were at the Courtyard Transcendent and same thing couldnt be transfered to the correct place. For example: at residence inn, I had work orders for a 431 room, meanwhile the property is only 3 stories high. I don't know just hope it doesn't happen again yesterday. Not a huge deal. Just was frustrating. Thanks for listening.

Pros:

I like how I know how to make my own rounds and like inspections for those rounds. I think it helps kind of keep things somewhat organized with a big building to manage all of the stuff inside of it. I also like how they have implemented GXP into the transcentent universe as work that is done in GXP is converted to the Transcendent app and you get credit where it is due.

Cons:

I dislike all of the qr codes. Especially with over 100 emergency lights in my building. I dont know what a easier way would be. It is just dificult if one goes out, I need to retire and create a whole new asset. I dont know it is just a difficult task having to tag all of the assets but it is how it is.

Marco Urbina feedback

Comments: I really liked the portability, I would like the software to be more customizable by the user, I quite like the online support, very effective.

Pros:

The software allows the entry of information online and insert photos.

Cons:

1. Does not allow the technician to classify work orders at the time of closing (by area, type of failure) 2. It does not allow classifying equipment by specialty, system, subsystem 3. It does not allow customizing the administration dashboards. 4. It does not allow to have the planned duration field in the report that can be exported (Reports / Work order history) 5. It does not allow connecting from Microsoft BI directly to the Transcendent database to perform internal reports (only viewer). 6. Do not have a report showing the annual preventive maintenance plan. 7. Do not have a dashboard for the administrator on the smartphone. 8. Cannot identify work orders that need spare parts in the report that can be exported (Reports / Work Order History)

Transcendent Gets the job DONE

Comments: My overall experience with Transcendent software is good. It processes my work orders, inventory management, reconciles and other task with accuracy. Also, a big plus is the help support service is fast and helpful so its not a long waiting process. I definitely recommend to companies/small businesses and all. User Friendly Interface, Smooth Transitions, Accuracy, and Full Completion of Every task.

Pros:

I use Transcendent daily at work. The initial interaction with the software is user friendly with an login page, transitioning to the home page which is very easy to comprehend. The functionality on which type of work ( work orders, inventory control and etc.) service you'll complete its impossible to make an mistake.

Cons:

I don't believe there are any cons with Transcendent. The software developer is very keen when it comes to software updates needed for mobile devices and desktops.

Trancendent review

Comments: Great experience

Pros:

Easy to navigate. very user friendly. Tech support is great

Cons:

Format and product configuration is changed too often. Many times you have to spend too much valuable time re-learning a process that worked just fine

Application Functionality

Comments: Solid support from Transcendent team during initial setup, training, implementation and customization processes.

Pros:

Ease of Navigation / Simple user interface / Straight forward design / Sizable list of preset reporting which covers many aspects of the system / Ease of adding-modifying asset information / Ability to add pictures and documents into the system

Cons:

Have an opportunity to utilize maintenance times captured to assist in creating labor / staffing models based on upcoming assigned PMs. System lacks the ability to review all documentation pertaining to a specific asset at a glance. i.e., full pm history including dates, notes, parts used, attached photos.

Transcendet Review

Comments: It has been a positive experience , it has been challenging trying to make it a daily tool for more mature generations

Pros:

I like how this software integrates assets life cycle with the expenditure module, it provides a clear view on how to manage these equipment&systems

Cons:

I believe the software should provide more graphics for better decision process. Looking at the dashboard it would be awesome to see these graphics in the PM Performance window , not only for the current information provided but for the past months and identify future trends

feedback of TRG

Comments: amazing Prev Maintenance Tool and cloud storage device, its save lot of time of paper work and user friendly, anywhere anytime can be use.

Pros:

User friendly & good storage, any once can use once site set up is done, good training, great support on any issue or confusion, any time to tome updates.

Cons:

user software suppose to give extra, if property have lot of equipment's than automatically user license suppose to be extra

The Best of the Best Software

Comments: It makes Life Easy!

Pros:

When I was shown how to use it's the Best of the Best software I have run across! You fill one section its fill's out other section's I learning every day more and more

Cons:

Learning how to use the software .When I was shown how to use its a piece of cake!

Good software, but it need a lot of emprovment (no userfriendly)

Comments: Fair

Pros:

completeness. sometimes could be a problem, because in my opinion should be better to concentrate in major topics.

Cons:

no user friendly. not very intuitive. Good software, but it need a lot of emprovment

Useful Program but Needs to be More User Friendly

Pros:

- Support is good no matter what time of day and time zone you are in. - Helps formalize PM process in order to hold engineers accountable. - Good to see upcoming work so that we are able to schedule manpower

Cons:

- The ability to see all information from any screen would be more useful than having to switch between different screens. - Being able to run reports easier to see what work has been completed when and what work is upcoming. - Ability to batch select instead of having to click each individual work order.

Wonderfully Maintenance System

Comments: I'm very satisfy.

Pros:

any assets related starting from locations, setup wizard and adding barcodes on each asset

Cons:

the continues upgrade every month, the versions are coming better and better

Excellent Experience in the 2 years of dealing with Transcendent

Pros:

Tech support excellent Thanks Support team, and all the rest. Easy to deploy easy to work with very stable

Cons:

Cant upload multiple files all the W/O should go red a day before due day so we have chance to react

TrG fMarriott

Comments: Worked for 5 years in 5 different hotels. Excellent tool and efficient. It is suitable for all Preventive Maintenance and repairs as well as Rooms Preventive maintenance

Pros:

Easy to use both desktop and mobile application

Cons:

I cannot find any

Easy to access and review

Pros:

easy to access the program and review overall score

Cons:

pull out the report and hard to find work request from other department

Great Support Service

Pros:

Support team is very responsive, was able to assist us within an hour afterhours.

Cons:

Website works best on internet explorer instead of Chrome/Firefox

Great software, excellent support and service

Pros:

It is easy to use, friendly and self training

Cons:

Trainings should came with subtitles to spanish at least