17 years helping British businesses
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Local product
About Salon Tracker
Designed to enable salons and spas to effectively manage bookings, sales products and improve customer relationships.
Ease of use, customer contact options and online booking.
Some of the reports are very complicated and difficult to make sense of.
Filter reviews (61)
Outstanding
Comments:
Its secure, its safe.
You have full control of what staff do in the salon, reduces theft.
Pros:
The software is very simple and easy to usw, support available when requiered
Cons:
Theres nothing that i dislike about the software.
Love it so far!
Comments: Overall I've been so impressed with salon tracker. It's got everything ive needed to set up my tanning business. Im amazed everyday by how well it integrates with my tmax, card reader and much more. It's enabled us to provide a quick, seamless and professional customer experience. Being able to operate the whole studio from salon tracker really is great.
Pros:
Operating our sunbeds using Salon Tracker is super quick, easy, professional and seamless. Equally the thumbprint and card reader integrations are fantastic and make for seamless transactions. Customer support on hand and remote connect is great.
Cons:
I feel like this software has room for some improvement to be even better . Examples include:- clearer/larger user interfaces for easy info input. Sometimes it can look very overwhelming and complicated to less experienced members of staff.- integrations with our personal website so bookings could also be made on there and pulled through to the calender- feature where you can mark deposits as not yet paid(eg if a customer comes in with cash later) without having to cancel them off - sometimes some members of staff with customer support didnt seem to know what they're doing and when ive spoken to other people theyve been much more helpful and really great. Sometimes it feels like the person im speaking to isnt 100% familiar with how to do everything.
Alternatives Considered: Timely and Fresha
Reasons for Switching to Salon Tracker: Seemed to be the only one which had everything we need to operate our sunbeds and beauty side by side.
Excellent service for an excellent system
Comments: Our experience has been completely hassle free. No question is a stupid question and we never feel like an inconvenience when needing assistance.
Pros:
As a new salon owner, setting up a system to use was very daunting. [sensitive content hidden] has helped no end and explained things so clearly at any point we needed it. Sometimes even explaining the same thing over again when we had forgot how to do something. Salon Tracker makes the daily running of booking in clients, keeping records, stock take and much more, so much easier. It has everything you need in one syste.
Cons:
Only one thing is having to pay additionally to send sms to clients, It would be nice to have it included in the monthly price
Salon Tracker Response
3 weeks ago
Hi Shelley. Thank you so much for your lovely review. Here are at Salon Tracker we aim to make the everyday running of a salon as stress free as possible so were happy to know that this is the case for yourself. We look forward to continuing to work with you in the future! Thanks, Leah
The HideOut
Comments: It's ok. I have had multiple account managers and it's very limited support within office hours.
Pros:
The ability to see the columns for all staff on a daily, weekly or monthly view.
Cons:
The fact we have to pay add ons for SMS reminders and email marketing. The online booking system also needs finessing as it doesn't look finished.
Salon Tracker Response
3 weeks ago
Hi Gemma, Thannk you for your feedback. We are always trying to improve the system so getting feedback from our customers is always helpful. We are continuously doing updates to the online features to improve the functionality and appearance of the online system. In order to provide the best service possible, we don't allocate our customers set account managers, if you ever have any questions or queries the best thing to do is to contact our support team either on the support chat through your software or the website or giving us a call on 01133508232. Hope this helps! Leah
Amazing and helpful
Comments: I honestly love salon tracker and it has help my business grow so much and help me from day 1.
Pros:
It’s so easy to use, I can access all of my data including customers minutes and dates and time of when they have used our services which makes it super easy to fix mistakes and complaints.
Cons:
I wish salon tracker was more customisable such as having a section for discount codes and having an app for each salon to have personal to them.
Salon Tracker Response
3 weeks ago
Hi Alfie, Thank you for your review and kind words. We are glad to hear that you have had a positive experience both with the product and the service provided by the team here. We are always looking at improving and adding new features to the software so I will be sure to pass your suggestions onto the relevant team. Thanks, Leah
Amazing Team
Comments: I moved over to Salon Tracker from other software. The whole migration process to SalonTracker was seamless, the tech team took over and migrated our customers on to Salon Tracker in no time at all. Everything about Salon Tracker has been amazing. The support my team and I have had from [SENSITIVE CONTENT HIDDEN] is second to none, [SENSITIVE CONTENT HIDDEN] has been there, every step of the way. We have made endless calls to her. She has always been on hand to help, nothing is too much trouble for [SENSITIVE CONTENT HIDDEN]. The remote access is great, the Salon Tracker team take over and set everything up for you, packages, prices, products. Thank you for making the change over so easy. 100 percent recommend Salon Tracker and their amazing team! Soleil Tanning Studio, Coventry
Pros:
Salon Tracker is a very easy to use system.
Cons:
We use petty cash sometimes, there is no petty cash button, basic cash up
Alternatives Considered: SunLync Select and TanTrack
Reasons for Choosing Salon Tracker: Epos had tanning app, but it was extremely basic, and was holding us back.
Reasons for Switching to Salon Tracker: In England, looked organised, easy to get hold of. good reviews.
Brilliant
Pros:
Easy to use, very simple. Great way of working out time for appointments
Cons:
The salon tracker app isn’t very good. Would like to see a actual app that customers can use to book
Salon Tracker Response
3 weeks ago
Hi Reece, Thank your for your feedback. I can see that you're on our enterprise package and offer your clients the option of booking online. We currently provide a booking website over an app so you have the option to incorporate your booking link into things such as your social media accounts and any existing websites. We can however personalise this to your salon with your logo and colour scheme and also talk you through how your customers can save this link as a web app on their phone. If you would like to go through this just give us a call on 01133508230! Thanks, Leah
Glow Doncaster
Pros:
It’s was very easy to use and I would recommend it to other businesses
Cons:
Nothing I can think of is bad about salon tracker
Salon Tracker Response
3 weeks ago
Hi Joanne, Thank you for your review, we appreciate you feedback! Thanks, Leah
Salon tracker user
Comments: Still learning but getting there
Pros:
The software is easy to update and navigate
Cons:
It cant integrate with facebook unless you have 2000 likes
Salon Tracker Response
6 years ago
Hi there and thank you for your kind review of our software services. With regards to the Facebook integration and the 2000 likes rule, this is a new requirement from Facebook themselves and therefore is unfortunately out of our hands. We are working hard to resolve this in a timely manner, however you can still link your online booking URL to your Facebook 'Book Now' button, therefore still allowing clients to be directed to your online booking via the Facebook app. If you are still learning areas of the system and would perhaps like a bit of extra training, please contact our team on 0113 350 8230 or [email protected] where a member of our sales team would love to help! Look forward to hearing from you, Best Wishes, Salon Tracker
Great package for money
Comments: Top Quality, always on the end of a phone nothing is to much trouble for them
Pros:
Easy to use and price is very reasonable
Cons:
Nothing can’t say I have a bad word to say about salon tracker
Salon Tracker Response
3 weeks ago
Hi Denica, Thank you for your lovely review. I am glad to hear that you have had a positive experience with Salon Tracker and the team here! Thanks, Leah
An absolute winner for our tanning salon
Comments: So happy I decided to go with salon tracker. The whole system works great for our tanning salon. Customer service team are super friendly and always helpful. I do t think I could run the salon efficiently without this system in place. Saves time and money having a system in place with great reporting features. Highly recommend!
Pros:
Easy to use, fantastic reporting facilities and overall picture on how the salon is performing. Certainly helps to accurately report peak times and customer trends. Customer service from salon tracker is first class and always friendly
Cons:
I can honestly say that I haven’t had any bad experiences with this system. I’m not over confident with computers, but this program and system is so easy to use, I really can’t find any fault
Alternatives Considered: Salon Booking System and Phorest
Reasons for Switching to Salon Tracker: Great deal and easy to use
Easy software to use, excellent customer service
Pros:
Easy to navigate around the system for both staff and management. Text reminders are brilliant for clients and have reduced no shoes!
Cons:
You need to put in all you services individually and then can't delete old services or if prices change you also then need to add them again unless I'm doing things incorrect?
Salon Tracker Response
6 years ago
Hi Karen, Thank you for your kind review and we're very glad that you and your staff find the system easy to use for your salon management! Just wanted to run over the altering of prices, you can actually edit your current services to update the pricing and also alter these for clients at transaction level as well, which should make things a little easier rather than having to re-add the service. We are happy to arrange a bit of training to show you how to do this if you have some availability? Please email [email protected] with a suitable time and we will be in touch! Many Thanks, Salon Tracker Team
Easy, Efficient, Reliable.
Pros:
Everything is one place. Options of adding Nails, and treatments. I like that I can incorporate the TMAX and track minutes via the software.
Cons:
It freezes often and is quite slow to start. When on the staff account using the TMAX system, it doesnt give me (the administrator) the option to remove the 'unconfirm' button for customers using the sunbeds. I would like this to avoid staff using minutes and deleting then.
Salon Tracker Response
6 years ago
Hi Breece, I'd like to say a big thank you from myself and the team for taking the time to review Salon Tracker. It is great to hear from one of our long-standing customers and are pleased that you find the software beneficial to your Salon. With regards to the cons stated, these issues can be easily resolved if you upgrade to our subscription package. We can offer you an exclusive offer if you call us on 0113 350 8230 or email: [email protected]. Best wishes, Christie
Salon tracker review
Comments: Easy to get hold of somebody during working hours but if something goes wrong outside of these hours you are a bit stuck
Pros:
It’s is easy to use once you know how and it is very easy to book in our sunbed customers and keep track of their usage and purchases
Cons:
It can crash or freeze from time to time
Salon Tracker Response
6 years ago
Hi Damian. Thank you for your kind review of our software services, we are glad that you find the system easy to use. In regards to the out of hours support, we do have a mailbox for emergencies, in which if you require this service in the future please dial 0113 350 8232 and leave a message. My apologies to hear you are experiencing problems with the system freezing. If this re-occurs please call 0113 350 8232 or email us at [email protected] with your availability and a member of our support team will take a look over your software and perform any recommended updates. Best Wishes, Salon Tracker
Easy to use
Comments: Good overall experience. They sort problems quickly (but obviously not available weekends) absolutely brilliant during lockdown with the suspension of our account payment. And again was there to get us back open again and 3 months reduced on our monthly payments. This has been a god send as we has a tanning business have missed out on our very busy months.
Pros:
it is easy to use and we can always get good help if we need it
Cons:
We are open 7 days but we can't get help on weekends which can be troublesome. We can't do a booking system (needed one after re opening after covid)as we need all customers emails. Wish it could be done another way.good
Salon owner
Comments: Company itself is great, great customer service and setup help
Pros:
Able to track sunbed courses and minutes
Cons:
The cost is very high compared to other salon software. I use it because I can’t find an alternative that tracks sunbed minutes/courses easily
Alternatives Considered: Booksy Biz, Point of Sale Software (ePOS), Square Point of Sale, Square Payments, Acuity Scheduling, Timely, Square Online, Fresha and Weebly
Reasons for Switching to Salon Tracker: Don’t have the sunbed tracking feature
MMV Nails
Comments: Once trained on the system - which takes a while to master, it has been so valuable in our business of hairdressers, beauty and tanning. The system encompasses all of these aspects and diaries and staff are so easy to keep track of.
Pros:
Booking clients in is so easy. Booking sunbeds and controlling them from Salon Tracker is so easily integrated to the Sunbeds T Max Controller. Reports can be easily gathered, this gives an insight to staff, products, and income generated. Support is available and the staff are amazing and extremely knowledgeable.
Cons:
Not too easy to learn the different aspects of all the elements within the system. It took a while, however support is amazing. A few teething problems with elements not working properly, but the helpline sort this out in no time.
Exemplary service as always
Comments: Fantastic service by [SENSITIVE CONTENT HIDDEN], helped me with setup on a new machine and encountered many issues and the girls took it upon themselves to take responsibility of the task and made sure it was all working correctly and also were very thorough in making sure we were comfortable with all features and services available.
Pros:
Ease of use and very straightforward to manage
Cons:
Nothing a great system and service very easy to use and would recommend
Can’t be without Salon Tracker!
Comments: So many benefits to having Salon tracker in our Salon. Things are more organised, I can keep track of stock, sales & marketing campaigns all in the same place. The team at Salon tracker are always done helpful and don’t ever seem fazed when I first set up and was constantly calling with queries or advice. Lovely customer service!
Pros:
Very easy to use. Love the marketing module which allows you to text customers with offers etc.
Cons:
Would like to be able to text individuals off the system for example if they have left something behind
Salon Tracker Response
6 years ago
Hi Ceri, Thanks so much for your very kind review. We are so pleased that you find the system very easy to use and love using our marketing feature! With regards to the con stated, this is an available feature and will be more than happy to show you where it is on a quick session of training. Thanks again! Christie
very good
Comments: the clients like the text message reminder when it is correct that is
Pros:
I find the customer service very helpful when there is a problem. There were a lot of things about the system that were not very easy to use when comparing it to shortcuts which I used to use, but the team have modified the system to make it a little easier
Cons:
we have come across a lot of problems with the system. clients have been sent text message reminders that are wrong. You cant get individual stylist end of day sheets, my staff are self employed and the only way they can see what they have made on a certain day is by printing everyones end of day which people do not want other members of staff seeing their income.
Salon Tracker Review
Comments: Good
Pros:
The ease of booking clients in, display looks good too.
Cons:
Customers cannot text back to the messages we send.
Salon Tracker Response
6 years ago
Hi Pam. Thank you for your review, we are very pleased that you find it easy booking clients in and like the way the software is displayed. With regards to customer's not being able to send texts back, the software is like that due to feedback about it being easier if clients cannot reply as it saves staff working out of hours and makes it easier to manage. This may be something we look at in the future to amend for those that want it. Hope this helps! Thanks again, Christie
We have had salon tracker for a while now. The technical team are always happy to help.
Comments:
Simple to implement in initial development of business.
Cost effective.
Options to add certain features
Pros:
Basic features. Simple to train on. Always developing software. Customisation of reports available
Cons:
Technical issues Development still needed to get a salons basic operational features. Technical support only easily accessible mon- Fri 9-5pm
Best way to run a tanning salon
Comments: We have been using Salon Tracker since we opened our new Tanning Shop. Its a great way to provide your customers with best experience. Your customer can buy anything from 3 Minutes to over a hundred minutes. The customer can be book in in just a few seconds, and they are ready to use the Tanning Bed. From our point of view we have good financial control
Pros:
ease of use, good control, easer for customer
Cons:
Not much
The only salon software you need.
Comments:
The ease of customer records for treatments and courses.
During the COVID drama they couldn’t have been more helpful with pausing subscriptions and the a discount when we were able to re-open.
Excellent customer service in challenging times.
Pros:
The ease of use. Great features like fingerprint recognition. Bookings.
Cons:
Nothing so far. Not had any major issues
A must have !
Comments: The overall experience with salon tracker has been very positive i would recommend to other buissnesses.
Pros:
The software is easy to use. The customer service is brilliant. They are there to help anytime. The reports part of the software is brilliant to see where your buissness is doing well and where you need to work on.
Cons:
There is not many cons to the software. Somtimes out fingerscanner doesnt pick up the fingerprint straight away but that is seperate hardware not the software.
