SAP Customer Experience Reviews

"Complex but worth it"

Pros: Lot of great features that make it easy to organize and keep track of all your leads and users. Totally recommend.

Cons: One of the hardest CRM products I've ever had to onboard team members onto, but once you get used to the dashboard it's very efficient to use

"Learning Platform here we come"

Comments: Well, we needed something other than screen share and cobbled tutorials so we sprung for CallidusCloud. Feedback so far is positive and moving forward with full implementation. Word on the street is it will give us a breadth of scalable features. All sounds good.

"Top notch"

Pros: Cloud functionality, automatisation, big scale implementation of your leads and the progress they make with possible order flowing out of them. These people know what any company needs and have the tech support to back you up.

Cons: The size and abilities can be a bit daunting especially when you're not familiar with the SAP environment.

"Useful software but not intuitive"

Pros: It's a useful tool for customer support where they can add notes and updates after each call.

Cons: The design of the software is not nice. It looks like a very old design.
It's not an intuitive software.

"Great system but not the easiest to use."

Pros: I like that your can put detailed notes into the system after having a conversation with a customer.

Cons: It is very over the top and not very user friendly. If no one on the business knew how to use it already then a lot of sales staff would be stuck.

"One solution for the entire company"

Pros: I think SAP is the best ERM/CRM software in the market. The entire company is integrated in the software, incluiding other facilities, so the communication between departments is there.

Cons: SAP is too expensive for medium companies and the implementation takes time. It is not so easy to use.

"Great for managing your CRM strategy"

Pros: Makes it easy to send different messages to targeted audiences so you can support the customer journey no matter how niche.

Cons: little outdated and not the most user friendly UI.

"SAP review"

Pros: Had a chance to work with SAP-SRM and was impressed how many reports you can run.

Cons: Seemed a bit too complicated, requires some time for a training training I guess

"SAP CRM Review"

Comments: - It is very easy to use. Not much complicated once you got training how to use. You will get good grip soon.

Pros: - You can achieve a lot with this program. You can go through purchase order, sales history, inventory, Old bills and what not in one place from anywhere in the world.
- The support team is always there to help whenever you stuck or lost.
- It is constantly growing and changing since years, it is very strong, big, trust able System. which you can customize too.
- This ERP it full of features and comes with a lot of tutorials. It is great for a large organisation.

Cons: - It is complex to install. It takes around 10 12 hours and lots of IT experience.
- Sometimes reports took more than usual time to load. You will have to go through a very long procedure to find out where and what went wrong.
- You need to have proper training to understand the impact of every aspect to avoid mistakes in the future.

"SAP Best for More than 1 Cr Telecom customers.."

Comments: Ease of Doing Invoice, exporting reports in excel.

Pros: Exporting reports, inventory and invoicing.

Cons: nothing.. As end user all issues were taken care of by Head Quarters.

"SAP - CRM"

Pros: SAP - CRM is a very extensive tool and has virtually unlimited possibilities. Data analysis and reporting is great

Cons: For me it is a very good product but I often have problems with service. It is not intuitive and easy to use.

"I like the software for review information."

Pros: I used the RRHH module for my work, and it was very helpful that every little detail of the user was in the software.

Cons: I think that it's to big that you cannot cover all the modules and information, but you have to used it to get used to it.

"SAP CRM Technical and Functional Review"

Pros: It is very user friendly and SAP is the market leader in ERP applications. SAP CRM, like other SAP applications,has evolved into multi-platform as well and hence you can even access it on your smartphone or tablet as well as on your desktop.

Cons: SAP CRM needs more documentation maintained so that it would be helpful for novices in the field

"SAP IS THE GREAT!"

Comments: Improved all sales processes, customer service and support with accurate information stored in SAP

Pros: SAP CRM helps a lot in sales, customer service, sales analysis.

Cons: It could be a little more agile depending on the company's internet

"Excellent tool for marketing and sales management"

Pros: This is a SAP product and has seamless integration with SAP ECC and Hybris billing. Therefore, this product is very convenient to use in marketing and sales. SAP ECC takes care of the operations piece.

Cons: This tool needs to improve more on graphical user interface. The present user interface is also good but it would be better if we can see more functionalities like graphical tracking the sales calls with customer etc.

"Very comprehensive and neatly design platform"

Pros: Its architecture mesh up. Hybris has some very elegant sub solutions in its high level solutions.

Cons: The documentation still needs a bit improvement, although it has improved a lot in last few years

"Very reliable e-commerce platform"

Comments: I've been a QA for several hybris implementations, the best of it is that everything can be tracked and all info is easy to find and configure on backoffice.

Pros: The new backoffice interface is way more user friendly that the previous HMC console

Cons: Standalone cockpits are still very slow and not very intuitive

"Hybris update 2018"

Comments: Overall it was easy to learn how to use and we love it.

Pros: In the past you needed twovhybrid tools to create a category or content page. Since the update you can now do it all in back office which is so much more convenient.

Cons: The synchronization function has not worked worked the best since the update.

"Customer Service SAP"

Pros: There were various T-Codes I could input to pull up new functionality. It may seem very confusing at first, but with some practice, it can be quite intuitive.

Cons: Some searches took a long time - though it didn't happen often, sometimes the screen would freeze. The overall look seems a little outdated, but it is clean and easy to use.

"SAP CRM"

Pros: data is easy to view and input, functionality meets the needs of our business especially sales monitoring, pipelines, product listings especially when sales team needs to be updated on the latest prices

Cons: complicated to use.
its a hassle to use especially when you are out of the office and internet is slow. when there is a lag you need to redo the process from the start. we wish there was an offline mode. when we input new clients, new accounts all details are lost when the internet drops and you are unable to save.

"Working Professional Using SAP"

Pros: Great Navigation and integration between tabs and different transactions. I use daily and get so much done and reach other departments easily to get the job done

Cons: Capitalization can effect a transaction from going through. I also notice sometimes it goes offline and when logging back in it says I have a session open and will lock me out of a transaction usually to get out I logout and login

"SAP Hybris application is boosting your organization"

Comments: I am basically administrative consultant to deployed in the server and configuration of the sap application for the integration level

Pros: The hybris application have lack of clarity and more features inbuilt and inefficient solution and improve the optimization of your business.

Cons: I have not yet identified the failure of my application or organization level. it boosting my skill as well as improving the lot of additional feature. The one thing needs to delivery new add-ons on quarterly basis

"Complete CRM, needed for all media and large business"

Comments: We use the software to control and manage activities and services. receipt of material, travel management control of managers, presentation of accounting documents. It is the most used software in the company.

Pros: the management of all services under sap's care. Basically we have access from the logistics, delivery and receipt of suppliers, from the accounting and financial of these contracts. All delivered competently by the system.

Cons: Code-based transactions slow the system down at times, and the interfaces to sap-powered systems are also bad.

"Truthfully user friendly."

Comments: Do consider how much your transactions and operations and also on the complexity level of your company, so that, it is worth of money to be using this software.

Pros: It is a value of money when it is being used for a company with complicated and huge transactions. The users able to customize by their own on the template or layout without having any assistance from the consultants unlike the other application. It is best to know that this software is best to promote paperless documentation and the users being able to work on it while staying at home.

Cons: Since, this software is expensive and the process is complicated compared to the other simple software, it is not suitable to being used in a small company or a company that is having less operation and transactions.

"SAP is pretty versatile and cane accomplish many tasks beyond just a customer management system."

Comments: The best benefits that I use it for is credit card processing as well as inventory management.

Pros: I really like that it can be used for many different things. We use it for everything from customer relation management to inventory tracking.

Cons: The thing I like the least has more to do with the setup we have rather than the software itself. We have customized it so much that any support or looking online for help is useless.