Gofrugal Reviews

Suam Hardware Ltd With Gofrugal

Comments: I love their efforts in constantly working on the software to make it the best of its kind. The take customers' suggestions and review and implement it if it is feasible.

Pros:

Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff.

Cons:

No customer reward program on the Android app but soon it will be worked on

Best software for retail

Comments: User friendly , fast working and easy learn and best to train any one

Pros:

Billing easy to do , inventory management is very good and User friendly

Cons:

Gosecure due to multi data- base so I am unable to use

selfies support team

Comments: i am person who do not know more about the software and bill printer and barcode printer and i am sure there are many like me and support team is good its makes the wing on our business but if support team is not good the investment on that is waist

Pros:

1.quick connective with support team 2.many time they give quick solution

Cons:

1.very unhappy by there selfies customer service while u buy the software that time they will fix all the problem but later on if your bill print has some tiny problem which they can fix in second , then they will tell you please connect the hardware person that is not their job ya we can understand it but while buy first time that time they install everything, i also check other software service like billbook ,vyapar and merc but they give better service2.do not take feedback while get all proper trainings3.training person in hurry by that he do not give proper training4.whatsapp service is not available

Software for chain stores

Comments: Good product

Pros:

Service Support System is the most attractive thing when compared to the competitors.Being in retail sector the instant support is very crucial . They have automated the service and ticketing system. Also the centralised hq system gives lot of control on all operation.

Cons:

Pos application can be faster little more

Going frugal with Gofrugal

Pros:

Extensive Built-in Features, support, and ease of use

Cons:

Installation and upgrade time can be improved

genuine reviews

Comments: Your product is ok but service is pathetic

Pros:

Reports and it’s a user friendly software

Cons:

Customer service and support ia not getting on right time. None of our staff didn’t get an proper training from your side till now. If we have any doubts still we are connecting to chat. i requested many times to give proper training still no feedback from your side

Smart Baniye

Pros:

Head Office Feature, Centralize management, Multi Outlet with Warehouse Feature. Best for Franchisee Development.

Cons:

Offer Management Feature is not upto the mark.

Value for money.

Pros:

Ease of use, Godelight team was very helpful in implementing gofrugal. They are good as gofrugal partner. They are up to date with the software knowledge and changes made by gofrugal on daily basis.

Cons:

There are few requirements not available at moment but those can be customised and feature request can be raised for that.

My Review

Comments: Superb!

Pros:

It is a very simple software to operate. Very user friendly.

Cons:

Customer support over chat can be challenging at times

Good

Comments: Well

Pros:

Good future, reliable and longer run it will help business

Cons:

Good futures will support the business

This product is preferable one for a supermarket

Comments: we are satisfied with software and service

Pros:

on time attention of complaints through online chat

Cons:

It all meet our requirements .Our experience is very good

Good

Pros:

It's very good less time taking and innovative

Cons:

Jio dlt takes lots of time to approve...

disappointment from the unsatisfactory level of service

Comments: Stock management Locationwise

Pros:

There are a lot of things we have not been sorted out for in the system, the functions which are working fine are good to use.

Cons:

We would like to express our disappointment from the unsatisfactory level of service we are receiving. Unfortunately, we can't help but submit this letter of complaint hoping for a fast and adequate resolution. We always have major critical bugs that affect the previous version set up when we do an upgrade. This always forces us to carry on with tests after every update. Much ado, the online service chat platform gets offline from the direct chat services and our requests for callbacks from it have never been attended to. Here are the pending critical issues that am yet to get a solution. 1. Expense accounts ledger mismatch error- No expense entry allows saving any particular transaction generated. (All expense services stopped and we are almost running to a week since i raised the issue) 2. Security rights login - Biometric login authentication logged in to an admin account(Recurrent issue) rather than the normal user account. In line with the above, we are not getting value on the M-PESA integration service, the service is long overdue on the agreed implementation period. We trust this is not the way you wish to conduct business nor the kind of email you wish to receive from your customers. We are asking you to look into the above subject matter and provide an adequate solution fast.

Gofrugal features are very easy to use and can using instantly without training

Comments: We are really very happy with the service and the features

Pros:

Gofrugal features can be used with zero training with a person with minimal skill set, we can manage all the functionalities from purchase to sales, inventory management with mobile tools in a simplified manner.

Cons:

Nothing major as we are serviced with all the required features

Gofrugal simple to use

Pros:

Gofrugal software has batch and expiry date modules wch helps alot the pharmacy owners to track their stock movement basing on those mentioned 2 modules. It has stock movement report status wch helps a user to indentify how product are consumed

Cons:

Gofrugal is missing with mult tasking tabs

Poor Design, Inflexible Service, Poor Retainership

Comments: I have a startup company(a restaurant in Gurgaon) and purchased GoFrugal POS on annual contract. The first call from Gofrugal, Selling of software, Sales and setup was done as swift as possible. I was impressed. The first bummer was when I had to avail software training within 1-2 weeks, else my "training period" will expire and I will have to pay for software training later. The software training is 30% cost of the whole software. Bizzare but true. The online support definitely works very well. You call them and they are ready to offer you help. The problem is, what all help they will offer you free of charge. We had to ask them enable to enable printing KOT and were told about charges that would need to be paid. The problem is - when you are new in business, such things are not well known to you as business and GoFrugal kept surprising us with basic facilities coming out to be chargeable. The biggest problem is the poor user interface of product - this is an old school design and when I started to use it, I realize the software poor user interface slows me down as the time to complete one transaction is long. For e.g, when I have to take an "home delivery order" the interface is badly designed and it will take anything from 1 mins to 3-4 mins to take 1 order, which is not acceptable. it slows the capability to process orders. Do research yourself or ask for trial and use it well before making an opinion.

Tastykitchen

Comments: Every easy to use

Pros:

User friendly .Has various features.Configurations are good

Cons:

Database management & support staff knowledge

4stares

Comments: it good and friendly software

Pros:

Sale and purchase and non moving items

Cons:

Unmatched software new development in the software

A complete business solution for retail

Comments: Good and Satisfactory

Pros:

Easy UI, simpler but vast report for analysis, inventory management, reordering and on time product updates as per market demand.

Cons:

Sometimes online support becomes critical.

A complete data management package.

Pros:

Gofrugal Retail POS is just not an ordinary accounting or POS software. It is a Digital Platform for all kind of Data Management Options. Growth of any business hides in its 'Data' which is securely and efficiently maintained by this software. I always recommend Gofrugal who wants to develop their business.

Cons:

No cons find yet. (within an experience of 2 years.)

Product and Support

Comments: The support of gofrugal is very good, we get our query resolved prompetly. and you keep introducing new features like cloud backup and mobile app is very good for business

Pros:

Billing and accounting is very convinient and the report generation is very useful for further analysis

Cons:

Backup is very slow at the exit of the software

Great Business Development Software

Pros:

This software very good for those business who wants to track everything from the scratches everyday. After sale service from company is very genuine. [SENSITIVE CONTENT HIDDEN] is the best person I have ever meet somebody from gofrugal.

Cons:

There is no negative point I found in this software.

Review from Vivante Foods

Comments: User friendly Software .
But we feel those customers who have been using the software for years they should be given a free training and informed new features .
We will not know unless someone tells us the new additions

Pros:

Interface with Rpos to HQ. HQ can give us real time info

Cons:

We should be informed about new features .

ADMINISTRATOR

Pros:

WE CAN CREAT OWT DESIGN OF BILLING AND DOCUMENTRY , BETTER THAN OTHER APPS

Cons:

Updates weekly release are taking too much of time so that we need to allocate extra time for updates. Other wise we are using smoothly

Gofrugal Review

Comments: Using this is for inventory management,billing,point if sale

Pros:

Using this is for inventory management,billing,point if sale

Cons:

Using this is for inventory management,billing,point if sale