Reviewed on 27/02/2018
Great tool for business, has some irritating features.
Pros: This software can handle TONS of inventory. We have used the software for over 12 years, and now have over 15000 unique items. Each one is able to track purchasing history, selling history, even details down to the name of the customer who bought this item in march of 2005, what he paid, and what else he bought on the same ticket! We use it a lot for warranty issues, as we're able to see if someone truly bought an item from us, or if they bought it online, and are just trying to get us to fix it for free. Super useful!
Once you start, you cant stop... Well, that's probably true of any POS system. You end up with too much data to lose, so I couldn't change now even if I wanted to, not that I do. The real problem with being stuck is that you have to pay up for it. Every year, they stop supporting the version from 3 years back. I.e., in 2018 they stop supporting the 2015 version, in '19 they will stop suporting '16, etc. So, you're just fine until windows does some auto-update in the middle of the night. You come in to find out you can't run your business. So, you call support. Support tells you that your version is no longer supported, and it'll be cost per register to upgrade to the current version. Then you're good for another 2 years. We've done this for over 12 years. It's the same song and dance every time. Now I know, and I can budget for it.
All in all, it's worth every penny. I've yet to find anything else that can handle such a large selection of inventory, with so much adaptability, for the price. Just know that the price is hardly a 1-and-done thing.
Reviewed on 29/05/2018
QuickBooks POS - not good for Retail, but anything else maybe
Comments: I generally liked the QB POS software and what it did for us, ... but we grew out of this. Ideally this would be great for a small business that had fixed assets that didn't change and if the SBO didn't want to pour out too much money for a POS.
1) They release a new product upgrade every other year so there is no need to update your computer software every year. The upgrades are not necessary, but upgrades to provide more features.
2) Everything is backed up to a single database file on the computer; so in the event of a computer crash as long as you're backing up the QBPOS db, you can re-install the software, re-point the db file and get going again.
3) It's easy to use and navigate.
4) Does not require internet connection if the internet goes down
5) Great reports
6) A great company, with solid reputation, with a good name brand product
1) Customer support is great, but you have to pay for it. I learned to reach out to 3rd party companies for Support. that seemed more eager and
2) Does not integrate with an online store presence. For our online store each time someone purchased something online we had to update our instore inventory; and vica-versa.
3) The software upgrade is a little pricey for 1 upgrade. I remember it was affordable for an upgrade for me; and we only had 1 POS computer & 1 seat. If we had 2 computers it would have been more expensive.
4) Constantly trying to add new inventory and remove old inventory was kind of a hassle. If your business had fixed assets then ideally this would be a good solution.
5) If your computer crashed or you need to get a new computer, you would have to setup the new computer and reinstall the software on the new computer along with the help of QB POS Tech Support. While this in itself wasn't bad it was trying to schedule a time that they were open and the store wasn't open so I could fix this.
Reviewed on 18/01/2019
My swiss army knife
Comments: Its my go to book keeping tool I have used it I "Trust" it and would highly recommend it to any business no matter the industry or size .
Easy to understand so its easy to train new users I have used this software in my construction business and
a store manager it easily helps me manage multiple pos devices both in store and in the field making tax forms and reports quick and easy to create .
Cons: There is a learning curve for some uses of the software
by Intuit on 19/01/2019
We're proud to be backing Pace Products inc, Christopher. Thank you so much for sharing your lovely review with us, as it's wonderful to hear that you find the program so easy to use.
I want to ensure you have all of the resources you need to help those you train get past the learning curve that is usually associated with a new program. For this reason, I encourage you to check out the QuickBooks Community website. It's a resource hub filled with a wealth of self-help knowledge articles that cover a wide range of QuickBooks-related topics. The following link will take you there: https://quickbooks.intuit.com/community/US-QuickBooks-Community/ct-p/community-us
Additionally, here's another link that will take you to a list of video tutorials that also cover many of the various features QuickBooks has to offer: https://www.youtube.com/playlist?list=PLVxBmyedTVhTRQRYeZJfVBpz_12zwHc6Z
Thank you again for reviewing our software, Christopher!
Clay, The QuickBooks Team
Reviewed on 14/07/2018
D cent POS software for the money but definitely could be better.
Comments: It runs my business
Pros: Seamless integration with Quickbooks and fairly simple setup as well as fairly inexpensive software are the best features.
Cons: Poor search features in make a sale and goofy differences between make a sale and sales order screens make it obvious that this is somewhat of an afterthought for QuickBooks.
by Intuit on 17/07/2018
Happy Tuesday, Weldon. We love hearing about how we can improve the product, and interface suggestions are always very much appreciated. I'd be glad to pass your feedback along to the engineers directly, as they frequently review customer feedback when developing new features/enhancements. When you get a bit of downtime, please send your ideas to me in an email ([email protected]). I'll forward them on your behalf, and will keep a lookout for your message.
In the meantime, I encourage you to explore the Point of Sale Resource Center at https://quickbooks.intuit.com/point-of-sale/customer-resource-center/. There you'll find expert advice, articles, and workflow tips on the small business fundamentals, with a focus on the Point of Sale product.
Until we chat again, wishing you all the best!
Jess, The QuickBooks Team
Reviewed on 07/05/2018
Quickbooks POS has been helpful for organizing my small business
Pros: This product has allowed me to be more organized with my small business. I am able to keep track of my customers and the orders that they place. Also, my inventory is neatly organized and allows me to see exactly what items I have in stock and what items I need to order. I particularly like the "quick find" search option which I can use to quickly search for a specific item/client/or receipt. This option also searches through item descriptions which allows me to find exactly what I'm looking for with a few keywords. By far though, I really like how well and organized my previous sales are presented to me. I am able to see how my business is doing through various methods such as a pie chart or a graph, and using my own parameters to analyze my sales.
Cons: It does take a bit of a learning curve to fully grasp all that this POS system has to offer. It does have a tutorial and video guide to walk you step by step through all the features but you need to dedicate quite a bit of time just to learn everything. There are a lot options and a lot of ways to do each part of the POS system such as "make a sale", so it can take a while to figure out which method works best for you. Once you have learned everything, it takes a bit of practice in order to be able to do a function quickly enough to not keep clients waiting.
Reviewed on 10/11/2017
I feel like less competent than a monkey in a space rocket with this tool - NEED TRAINING!!
Pros: It seems that the ability to really do ANYthing with the software is there, yet without the proper time and training one can use it only to about 10% of its potential. That said, the 10% is better than the old cash register and this has been a very useful tool for getting our business's inventory managed and sales organized.
Cons: This is an incredibly complex system that ought to come along with intensive (and free of cost) training. This is not an intuitive software and there are just so many ins and outs and ups and downs that I learn something new everytime I poke around a bit and think: "shoot, I wish I would have known about that three years ago when I got this thing!!!"
Reviewed on 23/01/2018
Minimum expectations not met with QuickBooks POS 18.0
Comments: Please save yourself some time/money/stress and a boatload of trouble - DO NOT USE QuickBooksPOS - go with Square, or write your own software. QuickBooks POS is a mess.
Pros: I thought it would be easily interfaced with QuickBooks Desktop. I thought it would track inventory and work well with my small business. I thought it would streamline inventory check in and pricing, and sales tax collection. I was wrong.
Cons: Literally rife with software quirks. The tax collection turns itself off at will - and the "help" line tells you it's because your software is "corrupt" - which is amazing since it's brand new, and ONLY they have been in it. It was not the "online" software, so how can it be corrupt? Be aware that the system will NOT be up and running efficiently - ever....so when they start charging you by the minute for help calls - after 60 days - they will leave you on hold for hours. I am not exaggerating - HOURS - our routine was .....1. open the shop 2. turn on POS terminal 3. Call quickbooks and spend 2 hours on line while they fix the problem of the day. Often times, it was the same problem from a week ago....Even on the way out, they screw you. so many issues with this software - built on an ancient Excel platform and they have not invested $$ to update it. And every time Microsoft sends an update, your system will crash. And every so often, it will just stop adding sales tax to stuff. And, when it is in the mood, it will freeze up and say "oops, something went wrong" on your screen. And every so often, you will have to re-boot the whole system. And you will have to check in merchandise on the sales floor because in order to check in inventory on a computer in the back room, you have to shut down the front register - and they HAVE PROGRAMMED IN A 15 MINUTE DELAY - before you can open it in the back room (sometimes it's 30 minutes). Fortunately, during this 15 minutes, they have a lovely pop up which is trying to sell you another license so you can use the software in the back room (which the sales agent told you would work, but it doesn't....). They never stop creating issues with the intention of getting you to buy another license......for software that doesn't work. It is an abject, complete disaster. DO NOT DO IT.....Don't buy their POS. It's barely functional.....Understand that I have a better than average understanding of inventory management and excel. I could not make it work. Their support people want to do reach outs and they mess with your firewall settings, and will NOT own up to the fact that the software is intentionally designed to make things difficult unless you keep paying them for additional licenses and spending time on the phone at their per minute charge. We switched to Square and have ZERO complaints. Our ONLY issues experienced with Square are directly tied back to QuickBooks POS issues - the way they have their info set up made the migration/import/export tough. Once we wiped out QBPro POS 18.0 - our lives are now peaceful. One last thing - Square payments arrive overnight - 99.9% of the time - QuickBooks delayed up to 4 days. They are holding your money. It's clearly another tactic - our bank did not change, but our processor did. Way faster and cleaner with Square POS - all around.
Reviewed on 01/02/2017
An okay system for PC but no compatibility with mobile technology and prone to dumping data
I used Quick-books for about a year and while it was an easy system to use on the PC, I found my business needs were better met by moving to a POS system that was mobile friendly.
Quick-books has a very easy to use the system--items are tracked with a generated barcode and the system lists when the item was brought in when it was purchased last, and by whom it was purchased.
I appreciated the compatibility of the technology to be able to automatically print barcodes for our use as opposed to other Mac POS systems, and overall the system was just fine until one day, two days after the largest sale of the year for our company, I went to ring up an item and I found Quick-books had experienced a major glitch and had deleted all the inventory I had added, sold, or updated within the last two weeks. I was devastated. I had input over 2,000 new pieces (individual, one-of-a-kind pieces of art) into Quick-books for our annual holiday sale and then when I tried to secure records for the pieces sold, bought, or input, suddenly the barcodes did not work, there was no record of me having ever entered in all the new works, and I had no sales records for over 100 artists. Luckily my accountant and I, the Store Manager, had already paid out everything that was sold from the large event, but I spent hours inputting the data back in for the remaining pieces. I was confounded and furious and customer service had no answers as to why this had happened. I immediately began researching POS systems that were mobile friendly and that stored my data and records on the Cloud or other web means so that I would never again have to experience lost data. My decision to move from Quick-books was justified when, just a few weeks later, I went to another local business to buy running shoes and the saleswoman apologized for the slow checkout process, noting that overnight her entire inventory had been wiped clean from her POS. I asked what POS she used, and sure enough, Quick-books had done it to again, left someone in the lurch from unexplained dumped data.
For the price and poor customer service and unreliability, I never regretted moving from Quick-Books Point of Sale to another POS system. I now use Shopkeep and I am very happy with it.
Pros: Very easy to use. It generates bar codes to corresponding with individual or grouped items and then displays the price, merchandiser, and all vital information in the same place for me to find. I liked to be able to track when, where, and by whom an item was brought in and then sold.
Cons: Quick-Books was prone to glitches and to dumping, data on inventory entered. I lost over 2,000 records on new merchandise brought in for our annual holiday sale. Overnight there was no record I had ever entered, sold, or updated anything over a two-week period, the most pivotal two-week period of our year. Luckily my accountant and I had already paid the artists for their sold works, but it took hours for me to put the inventory back in and update the records. My sales records for those two weeks were also unaccounted for, and suddenly my sales were down by thousands compared with the last year. I was purchasing running shoes from another local business down the street a few weeks later and the saleswoman was having a field day trying to sell anything as overnight, same as what happened to me, Quick-books had dumped all her inventory and it had to be entered in again.
Reviewed on 13/02/2017
QuickBooks Pro Point of Sale Version 12
Comments: I've used QuickBooks Pro in my retail liquor store for about fourteen months. I don't like it, for four main reasons: First, if I'm making a sale and I notice the price of the product or the on-hand quantity is wrong the software won't allow me to make corrections from the "Make a Sale" screen. It will allow me to change the price, but the change will show up on the receipt as a "discount," and the price will remain wrong in the database. To change the price or the on-hand quantity in the database requires exiting from the "Make a Sale" function and then entering the "Item List" function. This is impractical to do when a customer is waiting to pay and get on his way. It is also inconvenient and cumbersome to switch back and forth when we are checking in replacement inventory items during business hours and we have to get out of the “Item List” and go to the “Make a Sale” function. When we had Microsoft Point of Sale we could do both functions from the same screen. Second, QuickBooks Pro will not produce a simple report showing what products were sold and how many were sold during a previous period of time, plus how many remain in inventory. I need to know this information so I can decide what items to replace in inventory. QuickBooks Pro will report all the sales during any chosen period, but obviously the same products are often sold multiple times during a day, so when I'm ordering I have to look at every transaction and consider whether to re-buy the same items multiple times, and then look at another report showing how many were sold during the past months. If you were in a business like mine you’d appreciate the difference between looking at several hundred individual transactions and looking at a single list that summarizes what was sold, how many remain in stock, and how many were sold in the past three months. I think a good POS system should be able to produce a list of what was sold in one column alongside another column showing how many remain in inventory, and a third column showing how many were sold during the previous three months or whatever time period the user would choose as a guide to decide how many of each to re-buy for stock. QuickBooks Pro will not do this. Also, QuickBooks will not let you copy the name of an item in a report, which would make reordering easier. Instead, I have to type the name of what I want when I go to the suppliers’ ordering systems. Third, it won’t handle some barcodes. There are some that’ll work in the “Item List,” but not in the “Make a Sale” function and some vice versa. Some won’t work in either function. We never had this problem with Microsoft Point of Sale. Fourth, and worst, QuickBooks drops transactions and changes the quantities of items in inventory. Every night when I do my tallies I have more money in the till than I should have for a number of sales that day as reported by QuickBooks. I’ve seen no rhyme or reason for this happening—the software just decides on its own to delete a transaction or two every day. It also decides on its own to make changes to the quantities of items in inventory, so I don’t really know how many of an item we have in stock without walking to the shelf and counting them myself. I seldom have time to do this, so I frequently order things we already have plenty of, or we run out of things and don’t notice it until a customer complains or we just see a hole in the shelf where something should go. I’ve tried to imagine a business that would be satisfied with this software. Please don’t recommend it to clients with high product turnover and many transactions to keep up with.
Pros: Poor as it is, it does keep working. It hasn't crashed yet.
Cons: See review
Reviewed on 09/08/2016
Easy to use, but not easy to upgrade
Pros: Ease of use. It was simple to teach employees how to use the register side of it. It synchronized easily to quickbooks financial once everything was mapped.
Cons: I could not upgrade past windows 7 on the machines that ran this product. It required I have a machine set up as a server. It cost me pretty much the full price of the product to add another register, or back end user. In order to update the product you had to buy it outright again. There was next to no updating of the product. I bought version 10 back in January of 2011 and until I stopped using it in August 2016 there was no updates. I had to buy the product again if I wanted an update. Customer support cost a lot extra per month, they would even charge you for calls when the problem was their fault. Many reports were limited. For instance, fields I would expect to be in a report simply were not there. For instance, the top customer report, had no way to put the email address into it. So what was the point of that report if you could not send them an email promo? It was not stored in the cloud, so I was limited in that the product could only be used in my store. If I wanted remote access I had to use a third party computer access product to see my POS. If you wanted integrated credit card transactions you had to use their merchant services. Their fees were higher than everyone else. I ended up saving thousands a year when I moved to another merchant processor and adding extra steps at the checkout. Once my file got big, it would lag out loading customer/inventory information. I ended up changing POS systems when we got another location and it was just going to cost too much to upgrade the product to cope with multiple locations.
Reviewed on 19/04/2016
We have used QB POS Multi store for a couple years.
Pros: Ease of ringing up customers. It's very simple to start ringing people up. We didn't have to train our staff more than a couple minutes.
1. Tech support is horrible. There is a reason this is number one!!!!!!
2. If you have more than one computer at a location there are issues if you don't have a wired internet which brought us down for hours and hours and hours over weeks without anyone diagnosing this to be the issue. Customer service just kept logging in and changing the IP address without explaining what they were doing. I finally got a good tech support person that helped me figure it out and how to fix it on my own. (Do NOT use wireless internet. You MUST use hard wire to computer.)
3. We have inventory items that keep reappearing after deleting them. We then tried to merge them and they still keep reappearing. Tech support couldn't remove them either. This really messes up our reports.
4. We had a day that at the end of the day QB restarted and lost ALL the transactions for the day. We were never able to get the information back and it also took a weeks worth of transactions with it. Tech support never retrieved the information nor could explain what happened.
5. There is only 2 levels of departments. You have a "work around" for this by allowing you to customize a field, but you have to write the department name in each time. If you forget the exact word you used such as "snack" instead of "snacks" it won't run adequate reports. I can't imagine many places that don't need more departments. For example, I have "Tours" and "Merchandise" as my main departments. I want to have "Snacks" "Apparel" and even further under snacks I'd like to have "Cookies" "Chips", etc.
6. Sending and receiving files from Intuit server does not always go through. This would be ok if there were an error message, but there isn't. It just didn't send. The only way to be sure this didn't happen when running a report on headquarters is to check to see if there is information each day. I have more than one location so this is tedious. If I find a day that is missing I have to have the staff manually go in and resend data.
7. I'm sure I have MUCH more, but that was the ones I could think of off the top of my head and QB POS has taken up enough of my life!!!!!!!!!!!!!!! If I can find a better solution I would before you could blink your eyes. I am constantly looking and shopping around.
Reviewed on 11/08/2018
Functional not pretty, gets the job done
Comments: Overall gets the job done.
Has customization - we have a quick pick category for most commonly bought items.
Has useful features like reports, storing customer info, purchase orders.
Cons: It isn't very user friendly - have to x out of windows to get back to selling. User interface is ugly and in general a bit clunky. Could be user error... but nothing seems to scan once entered.
by Intuit on 13/08/2018
Thanks for taking the time out to leave us your honest review. While I'm glad the customization options have lent a lot to the functionality you enjoy, I want to make sure you can easily navigate the software. The Resource Center is a awesome outlet in that aspect, and there's one made for POS at https://quickbooks.intuit.com/point-of-sale/customer-resource-center/. You'll find a ton of tutorial and guided videos there, as well as advice on the small business and retail fundamentals.
The info above will help streamline your workflow, but I want to make your voice is heard when it comes to your suggestions about the interface. We love hearing how we can improve, as the engineers default to customer ideas when drumming up new features.
Could you send me your feedback in an email ([email protected])? I can forward your comments to the Development Team. This way, I can also take a look at the issue you've had with scanning and provide a fix one-on-one.
Jess, The QuickBooks Team
Reviewed on 07/05/2019
POS for our small retail shop
Pros: We have used this product since the beginning and find it easy to use and integrating it into our books makes life simple.
Cons: Sometimes was a challenge to learn, but an overall great product.
by Intuit on 08/05/2019
Thanks for the taking the time to review. While I'm confident you're a pro by now, I know just where you can go should you have questions down the road.
Since we realize learning any new software can be a challenge, we've created a ton of resources, like our Community (https://intuit.me/2rJQ95o) to help ease the learning curve. This multi-function space is an awesome 24/7 outlet where you can chat with QuickBooks reps or explore hundreds of troubleshooting/how-to tutorials. Check it out anytime, and have a good one!
Grant, The QuickBooks Team
Reviewed on 20/04/2017
QB POS great pos, horrid support, pricing that keeps wanting more
Pros: many of the reports and report functions are great, easy to use, sensible setup. easy to use on the register as well as from the back end.
Cons: customer support is terrible if you finally get someone, many times they made changes that ended up affecting the operations in a negative way. When, support was elevated to a higher level, many times you would never hear back from anyone. You don't just buy your license and that's it, they come out with upgrades etc. and many require you buying the newer licenses to be able to continue to function. Price is prohibitive, having to buy new licenses every 14-18 months.
Reviewed on 04/09/2018
QB Point of Sale Review
Comments: DIdn't require to be online as some other versions of a POS system do require. This is a nice feature as it is a pay one time not monthly.
Pros: Easy to adapt has two different screen settings that make it easy depending on your type of retail business that allows it easy to understand. If you are not a computer expert you can still feel smart using the POS software.
Cons: Price and if you do need to call for help, since it is a QB product support time is usually longer than you want. The support call time can be a problem if you have an issue with the POS system during normal operational hours.
Reviewed on 20/01/2019
Best in combination with Quickbooks accounting software
Comments: Overall, this is a decent POS software. I like that it talks to QuickBooks accounting software and manages inventory. Invest in a bar code scanner and receipt printer. Plug and play - easy to get them to work with the POS software. A good software for medium skill level users if you want more depth than a standard POS like Square.
Pros: Quickbooks POS is a good software to use in combination with the Quickbooks accounting software. It syncs your inventory, tracks your purchase orders, invoices, bills and checks. You can hook up a bar code scanner for ease of use and have a portable bar code scanner for inventory.
Cons: I'm sure there's better POS software out there but I'm used to Quickbooks and it seemed fairly easy to use. The interface could be better looking. It's kind of dated and a little complicated to look at and find what you need. The sync with the accounting software takes a while. You may have to find 5 minutes to do something else while waiting for it to sync.
Reviewed on 24/09/2019
Easy to use
Comments: Very basic and easy to use for small companies. Not good for large or high volume stores.
Pros: Very easy to use, easy to train new people. Easy for people who are not experienced on cash registers or computers.
Cons: Not easy to keep track of sales by item. Not easy to look up items. Not easy to research prices by item.
Reviewed on 03/05/2018
Great POS system for small business
Pros: I bought the simple version of Quickbooks POS and it had great features for an entry business. No limits on inventory list and great tool for customer loyalty rewarding. For being a simple version, this brings a lot of handy tools to track inventory and awesome sales report.
Cons: Very laggy when filled inventory list with 1000+ items. Also, the online feature needed to be on the expensive version, so it didn't offer it like other POS systems do without upgrading.
Reviewed on 16/08/2017
Solid product for the small shop, don't expect it to grow with you.
This is a great way to go from no point of sale to a solid tool that will serve the small shop.
There is very little in the way of customization, or integration that can be done with this product, don't expect to use it with other software easily.
Reporting features are excellent
At-register experience is good
Integration with Quickbooks is seamless
Integration with outside software such as e-commerce is poor
Gift card options are unnecessarily limited, frustrating, and expensive
Customer support leaves a lot to be desired
Reviewed on 15/12/2017
Good software for retail sales but not as strong for food and drink sales
Comments: Inventory management and sales transaction and history. Nice customer reward program based on sales.
Pros: Good inventory managment tied to sales. Easy to use and train. Nice variety of sales reports and profitablity.
Cons: Inability to process another transaction while waiting for a customer to provide tip info eg must complete sale including tip amount before doing anything else (taking an order, printing another receipt for tip inclusion). Cannot process transaction if the internet is down.
Reviewed on 20/11/2017
Best in its league.
Comments: I have been able to overcome every possible problem, from the way I see it every problem about QuickBooks has a solution.
Pros: Well as a professional and software developer, I have experienced many POS applications in my career but Quickbooks seems to be the best and easiest solution for me. I have recommended to my clients, they use it and personally I support them in case of any issue what so ever. I can boldly say for the last 7 years, quickbooks still stands out.
Reviewed on 14/04/2017
It's OK and can be worked
Comments: We are currently running Quckbooks 2008 and I do not know if newer versions of Quickbooks have improved some of the current issues
Pros: Sort of intuitive to USE for the cashier. If set up correctly much can autofill at the time of sale.
Cons: Can be difficult to manage in regard to mapping for uploading of information to Quickbooks financial. Some reporting can be difficult and not customizable as much I would be beneficial. We tend to export and then manipulate the data in an office document.
Reviewed on 14/04/2017
Once the only game in town
Comments: Once, one of the only games in POS. town, Intuit now has robust competition. We are seriously looking into a cloud based alternative for our store. Having said that, I will say that my most recent call to customer service was one of the best I have ever had. Maybe they are feeling some heat from the competition.
Pros: Very versatile, perhaps to a fault at times. Quite easy to learn at least initially. Integration with QuickBooks.
Cons: UI needs a serious updating. Many fine features on the software are not immediately apparent or easily accessible. This is at least partly due to the somewhat outdated and clumsy interface. We have had the desktop based version of this POS since 2003 and have had a tenuous and oftentimes rocky relationship with customer service and support. Intuit is such an enormous company that one feels like an unimportant cog in the wheel when trying to fix a problem.
Reviewed on 25/05/2018
Great software for our business needs.
Pros: It is a great software tools to not only track our business finances, but also our customers, vendors, and employees easily on 1 site.
Cons: Only 1 user can work the program at a time and then the file must be backed up each time for another use to log in. We tried the online version and did not like it so when we went back to the desktop program 5 months later, we had to back track months of data.
Reviewed on 04/07/2018
Quickbooks POS customer support is spectacular.
Comments: Overall the software is great! The customer service makes up for the lack of explaining certain things during installation. A service rep spent hours on the phone helping repair the problem. She was wonderful. The absolute best customer service I've ever used!
Pros: Customer support from Quickbooks POS is by far my favorite thing about this software! Very helpful.
Cons: Functionality of this product was a bit hard to work out. Especially in the install process when installing Quickbooks POS Server. Explaining the server and client sides of the software better during installation process would.