--- description: Discover the benefits and disadvantages of LiveChat. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveChat Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveChat](/software/62194/livechat) # LiveChat Canonical: https://www.capterra.co.uk/software/62194/livechat Page: 1 / 70\ Next: [Next page](https://www.capterra.co.uk/software/62194/livechat?page=2) > AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels. > > Verdict: Rated **4.6/5** by 1715 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses LiveChat? LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 1715 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: LiveChat is available in 4 plans: Starter - from $20 per seat/month billed annually, or $24 month-to-month Team - from $41 per seat/month billed annually, or $49 month-to-month Business - from $59 per seat/month billed annually, or $69 month-to-month Enterprise - Custom, contact us for pricing details - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 203 more ## Features - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - CRM - Call Centre Management - Chat/Messaging - Chatbot - Collaboration Tools - Communication Management - Contact Management - Conversation Intelligence - Customer Database - Customer Engagement - Customer Experience Management - Customer History - Customisable Branding - Customisable Templates - Data Security - Data Visualisation - Email Management - Engagement Tracking - Feedback Management - Health Score - Inbox Management - Knowledge Base Management - Live Chat - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - NPS Survey Structure - Negative Feedback Management - Offline Form - Onboarding - Prioritisation - Proactive Chat - Queue Management - Real-time Consumer-facing Chat - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Automation - Task Management - Transcripts/Chat History - Transfers/Routing - Usage Tracking/Analytics - Visual Analytics - Workflow Management ... and 14 more features ## Integrations (121 total) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude ... and 106 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Online CRM Software](https://www.capterra.co.uk/directory/30072/online-crm/software) - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) - [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software) - [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software) ## Alternatives 1. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3408 reviews) 4. [Bitrix24](https://www.capterra.co.uk/software/113540/bitrix24) — 4.2/5 (984 reviews) 5. [Slack](https://www.capterra.co.uk/software/135003/slack) — 4.7/5 (24046 reviews) ## Reviews ### "Consider my Experience Before Trying LiveChat" — 5.0/5 > **Charles** | *30 June 2025* | Machinery | Recommendation rating: 10.0/10 > > **Pros**: LiveChat allows me to offer instant response to clients via live chat and telephony calls which help retain them even when they are having issues. > > **Cons**: The introduction of chatbots was a life changing scenario since we are able to keep our customers and prospects engaged. ----- ### "Good for customer service, could be more intuitive" — 5.0/5 > **Verified Reviewer** | *8 September 2025* | Leisure, Travel & Tourism | Recommendation rating: 7.0/10 > > **Pros**: We like using LiveChat because it offers online access to a team both via various devices, which ensures we can respond to clients on the move. > > **Cons**: The price has increased dramatically over the last few years and this means it is becoming less viable as a customer support tool > > Overall my experience is good. The only feature I find a challenge is the campaigns set up and monitoring. This could be made more intuitive. ----- ### "LiveChat in School" — 5.0/5 > **Rose** | *13 July 2025* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: LiveChat facilitates features that enables me to communicate with our private school customers via live chat, email and phone across any device. > > **Cons**: LiveChat is the most robust customer support program for schools since it is easy to use unlike other alternatives. > > Real-time communication is one of the benefits that I gain with LiveChat. Engaging with customers and prospects through LiveChat boost sales and in-turn high ROI. ----- ### "Waxstop - \[sensitive content hidden\] Saved ME" — 5.0/5 > **Scott** | *1 April 2026* | Alternative Dispute Resolution | Recommendation rating: 10.0/10 > > **Pros**: \[sensitive content hidden\] got me back into my old account as i was still being charged but wasnt using it for so long. > > **Cons**: nothing > > very good platform. ----- ### "Am Amazed With LiveChat" — 5.0/5 > **Joyce** | *2 December 2024* | Broadcast Media | Recommendation rating: 10.0/10 > > **Pros**: This platform is a very useful tool because it has helped resolve issues with our customers. LiveChat has enhanced our interactions with our clients and this is why I love LiveChat. It has the best and reliable features like HelpDesk. > > **Cons**: I haven't had any issues with LiveChat at all. > > It gets the work done fast and well every time. ----- Page: 1 / 70\ Next: [Next page](https://www.capterra.co.uk/software/62194/livechat?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/62194/livechat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data