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About MEX Maintenance

MEX CMMS will elevate productivity, minimise downtime, & optimise your maintenance workflow to bring you savings & increased efficiency

Learn more about MEX Maintenance

Pros:

Possibility of catching costs (labour/materials/contractors) and can hopefully implement Stores/Purchasing module in the future.

Cons:

PM categories ie fixed, triggered hierarchy etc. I would rather one only to select as it is confusing.

MEX Maintenance ratings

Average score

Ease of Use
4.2
Customer Service
4.5
Features
4.2
Value for Money
4.4

Likelihood to recommend

8.1/10

MEX Maintenance has an overall rating of 4.3 out of 5 stars based on 81 user reviews on Capterra.

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Filter reviews (81)

philip
Maintenance Manager in Australia
Verified LinkedIn User
Food & Beverages, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

MEX Maintenance Review

5.0 6 years ago

Comments: MEX is already showing the business that we are top heavy with trades waiting around for break downs, with this information we now can plan more effectively by having trades onsite when required to carryout planned maintenance activities and not just be a breakdown team giving them more machine up-time.

Pros:

MEX is by far one of the best CMMS I've used so far in my career its functionality makes it an easy system to implement which intern gives eases of use to the end user (maintenance trades), Also regions is a great tool to setup multiple site locations across the business ensuring we have a standardised asset tree and control files,

Cons:

Mex today requires further development by giving you the ability to import rosters into your schedule which will give you better planning functionality

MEX Response

6 years ago

Hi Philip, Thank you for leaving such a wonderful review. We take pride in customer satisfaction and are committed to delivering a useful and easy to use system. It's customers like you that make our job wonderful! Thanks, once again, for your kind words.

Daniel
Operational Excellence Systems Specialist in Australia
Food & Beverages, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

MEX Review

4.0 4 years ago

Comments: Overall we have found MEX easy to use and customisable to meet our needs.

Pros:

MEX is great for customisation - we can do most of the customisation ourselves, and for more complicated changes, the MEX team are helpful and responsive. This means we can adjust the system to meet our processes, not the other way around.

Cons:

MEX can be a bit hard to use on mobile devices. Some features are not usable, and the layouts can be hard to see.

MEX Response

4 years ago

Hi Daniel, Thank you for your great review - we really appreciate it! We are super pleased to hear that you find the customisation features beneficial and that MEX is so easy to use. Also thank you for your constructive feedback on the Mobile App, we always like to hear suggestions from our customers to help improve our products.

Angie
Maintenance Planner in Australia
Food Production, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Support help

3.0 8 months ago

Comments: Good to record things in the one place such as Assets, parts etc. Have struggled with all the differences in Preventative Maintenance and getting the outcome I want. Have sought help from support and been told our version is too old and support will update it within 2 weeks.
# weeks has passed and we have not heard from anyone and my preventative maintenance is not issuing new worksheets or work orders

Pros:

The idea of having everything under the one umbrella, apart from finance of course.

Cons:

Can be confusing to relate to your particular industry and requirements. Manuals dont cover everything. Cant copy and paste

Matt
Planner in Australia
Food Production, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Highly recomended

5.0 8 months ago

Pros:

I have worked with many different maintenance systems but none are as user friendly and flexible as MEX

Cons:

there is nothing to dislike. it is easy to use

MEX Response

8 months ago

We greatly appreciate your recommendation and are delighted that MEX has proven to be both user-friendly and flexible for your maintenance needs!

Stephen
Engineering Projects in Australia
Food & Beverages, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Hive and Wellness MEX

5.0 8 months ago

Comments: I have enjoyed learning how to use MEX.

Pros:

Relatively simple to use, with good after sales support

Cons:

There are some things that just aren't intuitive, and you certainly need some training to get the most out of it.

Bill
Reliability Planner in New Zealand
Hospital & Health Care, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Preparing Maintenance Plans

3.0 8 months ago

Comments: As I did not have any training am happy with the basics but more training is needed to be honest.

Pros:

Setting up is all good - but needs more training for all our users like on one or group.

Cons:

Scheduling weekly and monthly Maintenance Work Orders is not consistent especially weekly; sometimes only two weeks for any month is generated. I prefer to have monthly pop-up menu where I schedule weekly and monthly and export those to Excel as per Asset Numbers. The current schedule is not very friendly nor consistent or reliable even the frequency set up have been confirmed. More work on this aspect

Paul
Senior Functional Business Analyst in New Zealand
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

MEX at Golden Bay Cement

3.0 5 years ago

Comments: MEX are quick to offer solutions, but do not always listen to the Customer. Time will resolve that as the relationship between the new Maintenance Manager and MEX evolves.
Integration has proven difficult and there are still issues to be dealt with. GBC is actively working on a plan to address issues and tighten up the integration performance.
There is great scope for improvement at GBC, and there is a plan to address that. There is a lack of both ownership and understanding below the Maintenance Manager, a legacy of the previous Maintenance Manager. Again, GBC is working to address that.

Pros:

The software is simple in nature. This makes learning the product easy, and training is accomplished with minimum fuss. The application is solid, the releases (Builds) are reliable. Support is top notch, and very responsive.

Cons:

GBC did not make a great job of establishing their deliverables for the software. As a result, the product has been slow to deliver a lot of the benefits which are clearly there for the taking. A change of Maintenance Manager so soon after go-Live did not help GBC in achieving its goals either, but that is being addressed by the new Maintenance Manager.

MEX Response

5 years ago

Hi Paul, Thanks for taking the time to leave a review of MEX, it is wonderful to hear about your experience with the system. Making a simple yet effective system is one of our main priorities so we are really glad to hear we have achieved this goal with you. We would like to hear more on your issues with the integration, so someone will be in touch shortly. Thanks again for the feedback!

Paul
Head of Property and Business Development in Australia
Facilities Services, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Edge Review

4.0 8 months ago

Comments: It is a good piece of software but really needs an overhaul on its user interface

Pros:

Many functions and will be able to address most needs of the client.

Cons:

Overly complicated user interface, far too many intricacies in the setup that can lead to problems

ADNAN
General Manager in Türkiye
Shipbuilding, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

MEX evaluation

5.0 8 months ago

Comments: I like MEX But ı couldnt sell anybody.If ı have any chance again ,ı will try selling and demostration.

Pros:

Easy to use,Not too complex.Key performance indicators are good and very usable.

Cons:

Include inspections.Also Predictive maintenance.I havent met unavailable it.Quatation is a little complex.And ı couldnt uderstand clearly. Must be threee options.small medium and large companies and users .

MEX Response

8 months ago

Thanks for your feedback!

Nick
General Manager in Australia
Farming, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

A reasonable package, not great for small business

2.0 8 months ago

Comments: MEX is a reasonable product
It has been a reasonable way to start digital maintenance planning for us

Pros:

Reasonable price Relatively intuitive to use

Cons:

Too complex for a small business Hard to navigate Not user friendly The support from MEX is passive and reluctant

Leanne
Lead Planner in Australia
Facilities Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Use of MEX

5.0 5 years ago

Comments: The running of our monthly PMS - MEX assists in running the script. We have had a couple of hiccups in that I was not aware of what the script did when the PMS ran, however, over the last few months we have managed to iron out everything.
MEX consultants/staff are great, helpful and always friendly - [SENSITIVE CONTENT HIDDEN]especially is always helpful.
I have had one on one training with [SENSITIVE CONTENT HIDDEN]- he was fantastic.

Pros:

MEX is relatively easy to use and meets the businesses needs and most especially the needs of the Client

Cons:

Previous users/administrators have customised the system, which is fine if you have had previous experience in using MEX - however, where scripts have been put in place in order to run certain parts of MEX can make things a little difficult - especially where the person leaves the business.

MEX Response

4 years ago

Hi Leanne, Thank you for leaving a great review of the MEX System. We are stoked to hear that it meets your business's requirements and client needs. Our support team and Consultant are always readily available if you need any assistance. Thanks again!

Narelle
Administration Officer - R&M in Australia
Wine & Spirits, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Easy to use & friendly helpful service

4.0 4 years ago

Comments: Keeping it as a one stop shop for all our Asset documentation, reports & setting up a catalogue to ensure parts are kept as required & there when needed. Allowing the history of the Maintenance department to be kept accurate & up to date.

Pros:

Still getting to know what it can do but am finding new ways everyday to streamline processes & keep accurate records

Cons:

Having to customise things that should come with it - like closing work orders you have to manually enter the date closed instead of it automatically entering from trades tab last dated & timed entry.

MEX Response

4 years ago

Hi Narelle, Thank you for taking the time to write about your MEX experience. It is great that you find the system easy to use and are finding new ways to streamline your processes. Thanks also for your comment regarding customisations, we will be in touch shortly to discuss this further. Kind Regards, The MEX Team

Robert
Project Manager in Australia
Hospitality, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Customer service like no other.

5.0 4 years ago

Comments: It has been extremely refreshing to deal with a company who has proactive employees across all areas of the company that I have dealt with. Sales, Training, service, and support.

Pros:

I deal with suppliers from various industries every day. MEX is one of the most proactive companies for service and support I have ever dealt with. The software has also been designed to be simple to use which has been immensely helpful for while rolling it out and training our team.

Cons:

So far we don't have any cons. We will probably ask for extra features along the way as we get used to the software. However if MEX are as responsive to this as they have been with support and training then I'm sure it will work out well for us.

MEX Response

4 years ago

Hi Robert, Thank you so much for your amazing review of the MEX System! It is really great to hear how much of a positive experience you've had. We always enjoy working with you and look forward to helping you in the future. Thanks again!

Peter
Asset Management Systems Administrator in Australia
Nonprofit Organization Management, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great product for mid size company

4.0 5 years ago

Pros:

It is easy to understand and has a good amount of functionality without being too complicated

Cons:

there seems to be some features that do not work the way they should sometimes. Glitches in the system. Improvement in the mobile app functionality would be good and adding an Android App to the option would be good too.

MEX Response

5 years ago

Hi Peter, Thank you for sharing your feedback, both positive and constructive. It is great to hear that you find MEX easy to understand with good functionality. With regards to your issues with some features, we would love to hear more about this. A member of our support team will be in contact shortly to see if they can resolve this for you. You will be glad to hear that we are developing a new app which will work with Android devices. Thanks again for your review - we really appreciate it! Kind Regards, The MEX Team

Bobby
Maintenance & Planning in Australia
Pharmaceuticals, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

This software can be adopted and used easily.

5.0 6 years ago

Comments: I have used Mex for at least 2 years before i had a formal training . Mex was easy to learn with lots of functions to choose from and also specific reports can be generated depending on the amount of data entry done.
Whenever support was required Mex help desk was always available and eager to help.
The Mex maintenance programme is highly recommended

Pros:

This software can be customised to own needs

Cons:

All parts of the this programme isd much liked but history data can be altered which i think should not be possible.(Only my thoughts)

MEX Response

6 years ago

Hi Bobby, Wow, thank you for your glowing review! We really appreciate your support and love to hear that MEX has been a huge benefit to your company. Your point on the changes to history data has been passed onto our Development Team. Thanks again for your high recommendation of MEX, we have really enjoyed working with you.

Darryl
Asset Management Consultant in Australia
Management Consulting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

MEX user for 5 years

4.0 5 years ago

Comments: MEX is reasonably easy to use and reliable.
Support is usually very helpful and quick to respond

Pros:

Easy to export data and support is very helpful

Cons:

Inputting data can be slow. Changing details on many items can be tedious I would like to have - expense elements as well as the account codes - in the catalogue I would like to have the functionality to change preferred supplier for each item depending on the region

MEX Response

5 years ago

Hi Daryl, Thank you very much for the review, we're stoked to hear that you have found the system easy to use and reliable over the last 5 years. In regards to the speed issues with inputting data, one of our support team members will be in touch shortly to investigate further. Thanks again for taking the time to review MEX.

Brendan
Production Engineering Manager in Australia
Renewables & Environment, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

CMMS Implementation with no maintenance experience.

4.0 2 years ago

Comments: Overall MEX is the designed and supported the way all software should be.

Pros:

Logical format, easy to use, useful help index and accessible on call support.

Cons:

The thing a like the least is the User Security set-up

MEX Response

2 years ago

Hi Brendan, Thank you for sharing your positive feedback for MEX. It's really good to hear that you found the system easy to implement due to the logical format of MEX. If you ever need any assistance you can always phone and speak to our support staff who will be more than happy to help. Thanks again for your review.

Quentin
Senior Business Analyst in Australia
Mining & Metals, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

All experiences have been v positive from initial sales, installation technical and product support

4.0 7 years ago

Comments: Control of stock and job planning. Good quality job data for financial and parts usage analysis to assist with optimisation.

Pros:

Simple, flexible and on the web. Support is excellent. Stores and preventative worke seemlessly together.

Cons:

Listings can only be sorted on a single column, also in listing locating row after viewing data.

MEX Response

7 years ago

Hi Quentin, Thanks so much for taking the time to review MEX Maintenance Software. we are thrilled to hear you've had nothing but good experiences with our staff throughout the whole process. Thanks for your feedback regarding sort functionality i have passed this onto our development team. If you ever need a hand don't hesitate to contact our support department on +61 7 3392 4777

Steph
Project Administrator in Australia
Machinery, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Great Solution

4.0 6 years ago

Pros:

This software has streamlined a lot of our current processes and has greatly assisted with our parts and stocktake. We have seen great improvement in repair times due to the parts being located thanks to cataloguing the items. The service history and APLs are all in one place which makes preparation for repairs and preventative maintenance a breeze.

Cons:

I think printed Work Orders could use some minor changes.

MEX Response

6 years ago

Hi Steph, Thank you for taking the time to write about your MEX experience. Your recommendation means a lot to us and it is so great to hear that the system has been so helpful. Thanks also for your suggestion for the Printed Work Orders, we will be in touch shortly to discuss this further. Kind Regards, The MEX Team

Jack
Logistics and Mex'er in New Zealand
Machinery, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

The Swiss Army Knife of CMMS

4.0 8 years ago

Comments: Mex can do pretty much anything to do with preventative maintenance;
Putting hours, parts, activities and more onto jobs,
Automatically creating scheduled maintenance,
Collating everything on a job to invoice out,
Collecting readings, info and stats on machines,
Reporting an absolutely anything,
And their customer support is second to none.

Pros:

Web-based. Flexible.

Cons:

Invoicing and catalogue have a little bit more work to do.

MEX Response

8 years ago

Hi Jack, Thank for taking the time to review our software we are loving your analogy of MEX as the Swiss Army Knife of CMMS! We love hearing our customer success stories so thanks very much for sharing it. Kind Regards, The MEX Team

Alan
Maintenance Manager in Australia
Railroad Manufacture, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Not complex easy to use particularly at the end user trade environment

4.0 7 years ago

Comments: Maintenance management and visibility
Cost improvements
Improved stores management.

Pros:

Easy of use Customisation capacity Integration into other business systems seamless Support excellent not only software issue related but good training support. Regions

Cons:

System bugs to be address quicker A few system processes could be added, delivery notes, retail ability (Part sales) A lot of time spent correcting the Reports Improve import export ability

MEX Response

7 years ago

Hi Alan, Thank you so much for taking the time to review MEX we are so glad to hear you have experienced some great benefits from using MEX. I have also passed your suggestions and comments relating to added processes onto our research and development. Kind Regards, The MEX team

Duncan
Project Manager in Australia
Farming, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Feedback

3.0 4 years ago

Comments: Very positive

Pros:

Ease of use, access, licensing model

Cons:

No, not on the software itself but stronger guidance from the consulting team in areas like set up of naming conventions and asset hierarchy would be great.

MEX Response

4 years ago

Hi Duncan, Thank you for taking the time to leave a MEX Review. It is great to hear that you find the system easy to use and access. Regarding your comments about naming conventions and asset hierarchy, our support team is always readily available to give you advice - someone will be in touch shortly to assist with this. Thanks again!

Peter
Maintenance Planner in Australia
Airlines/Aviation, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Asset Management made simple

4.0 5 years ago

Comments: No significant road blocks yet

Pros:

If you can load an app on a phone and start using it without much instruction, you shouldn't have too many issues using MEX. Fairly intuitive and user friendly with friendly and knowledgeable tech support

Cons:

I can't do all modifications to an asset on one screen. Having to go through multiple screens to complete all necessary changes is a little reminiscent of the SAP T-codes

MEX Response

5 years ago

Hi Peter, Thanks so much for leaving us a review. It is awesome to hear that you have found the system intuitive and easy to use. These factors are priorities for us, so it is great to hear that we have reached these goals with you. Regarding your comment about modifying an asset, our Support Team will contact you to look into this further.

Jose
Manufacturing Systems in Australia
Paper & Forest Products, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Just starting to implement MEX into our Company

4.0 6 years ago

Comments: The MEX team has been great supporting us along the journey of implementation. MEX software is very simple to set up and seems to cover all needs/requirements of a mid size company. We are interfacing MEX with our ERP. This has added complexity to the implementation. Data transfer aslo at some points is overwelming. But again MEX team has been there to guide us.

Pros:

Simple powerful tool capable of being in house administered and maintained

Cons:

Need to finish project implementation and more testing to confirm it is a robust software capable of interfacing with ERP

MEX Response

6 years ago

Hi Jose, Thank you for leaving us a review, we really appreciate your feedback. It is great to hear from a new customer that the system has been easy to set up as that is one of our main goals. We are so pleased that MEX covers all your needs and look forward to working with you further.

greg
despatch leading hand in New Zealand
Furniture, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

What I think of MEX

4.0 6 years ago

Comments: Easy to use, I had no issues

Pros:

Easy to use, great easy to see GUI, entering a whole production line with assets was very easy

Cons:

We have a lot of assets spilt over different states and warehouse, it is quite slow at times, no being able to transfer quickly betweens

MEX Response

6 years ago

Hi Greg, Thank you for taking the time to share your experience with the MEX system. Here at MEX we pride ourselves on providing an easy to use software so it is so great to hear that you find the system easy to navigate. With your point on speed issues, our friendly Support Team will be in contact shortly to sort this out asap. Thanks again for sharing such a positive experience. It means the world to us