--- description: Discover the benefits and disadvantages of SurveyMonkey. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SurveyMonkey Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [AI Marketing Tools](/directory/34136/ai-marketing-tools/software) > [SurveyMonkey](/software/32728/surveymonkey) # SurveyMonkey Canonical: https://www.capterra.co.uk/software/32728/surveymonkey Page: 1 / 421\ Next: [Next page](https://www.capterra.co.uk/software/32728/surveymonkey?page=2) > Survey management solution that helps businesses collect feedback, insights, and data to drive organizational growth. > > Verdict: Rated **4.6/5** by 10495 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SurveyMonkey? SurveyMonkey is used by marketers, customer experience professionals, human resources departments, IT teams, event planners, educators, researchers, and healthcare organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 10495 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Momentive - **Location**: San Mateo, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$30.00 - **Pricing model**: Per User (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Russia, South Korea, Spain and 4 more ## Features - Activity Dashboard - Benchmarking - CES Survey Structure - CSAT Survey Structure - Complaint Monitoring - Conditional Logic - Continuous Feedback - Customer Experience Management - Customer Segmentation - Customisable Branding - Customisable Questions - Customisable Templates - Dashboard - Data Visualisation - Drag & Drop - Email Management - Email Marketing - Employee Recognition - Engagement Tracking - Feedback Management - Forms Creation & Design - Forms Management - Live Results Sharing - Marketing Management - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Channel Distribution - Multiple Question Types - NPS Survey Structure - Negative Feedback Management - Offline Response Collection - Online Polling - Peer-to-Peer Recognition - Pulse Surveys - Question Branching - Question Library - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Sentiment Analysis - Skip Logic - Survey Builder - Survey/Poll Management - Surveys & Feedback - Template Management - Text Analysis - Third-Party Integrations - URL Customisation - Visual Analytics - Workflow Automation ... and 10 more features ## Integrations (101 total) - ActiveCampaign - Administrate Training Management - Airbyte - Airtable - Apptio Platform - Appy Pie - Arlo Training Management Software - BHN Rewards - BigID.me - Birdeye - Chattermill - Claris Connect - ClicData - Conduitly - Constant Contact ... and 86 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI Marketing Tools](https://www.capterra.co.uk/directory/34136/ai-marketing-tools/software) ## Related Categories - [AI Marketing Tools](https://www.capterra.co.uk/directory/34136/ai-marketing-tools/software) - [Market Research Software](https://www.capterra.co.uk/directory/10041/market-research/software) - [Forms Automation Software](https://www.capterra.co.uk/directory/10023/forms-automation/software) - [Form Builder Software](https://www.capterra.co.uk/directory/33235/form-builder/software) - [Polling Software](https://www.capterra.co.uk/directory/31220/polling/software) ## Alternatives 1. [UmfrageOnline](https://www.capterra.co.uk/software/201674/enquetes-maken) — 4.6/5 (1758 reviews) 2. [Google Forms](https://www.capterra.co.uk/software/176571/google-forms) — 4.7/5 (11537 reviews) 3. [Jotform](https://www.capterra.co.uk/software/158456/jotform-4-0) — 4.7/5 (2919 reviews) 4. [Typeform](https://www.capterra.co.uk/software/137289/typeform) — 4.7/5 (974 reviews) 5. [Survicate](https://www.capterra.co.uk/software/132914/survicate) — 4.6/5 (99 reviews) ## Reviews ### "A solid choice for market research" — 5.0/5 > **Jessica** | *26 July 2026* | Business Supplies & Equipment | Recommendation rating: 8.0/10 > > **Pros**: SurveyMonkey's user interface is pretty solid, and we've found it works well enough for our team's needs. Creating surveys is straightforward, and the template options are helpful. We've used it for about a year now, and it's been a valuable tool for gathering feedback from our customers. > > **Cons**: One thing that took a bit to figure out was the reporting feature, but once we got the hang of it, it was fine. Not a huge deal, but it would be nice if the documentation was more comprehensive. We've also noticed some minor issues with the mobile app's layout, but overall, it's a great tool. > > I've been using SurveyMonkey regularly for a while now and overall, it's been a solid experience. The platform is user-friendly, making it easy to create and distribute surveys. While there have been some minor hiccups along the way, I appreciate the flexibility and features it offers. ----- ### "Great for hearing stakeholder viewpoints" — 5.0/5 > **Conor** | *29 October 2025* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: Easy to use and can provide a good looking format for engagement with your stakeholders. We have used it both as creators and as customers > > **Cons**: It took a while to train other staff members in its use but there are options and tutorials available: better than many other options > > We used survey monkey for staff, pupil, parent and governor questionnaires. Ur summarised the data very well and gave clear indicators for future development. ----- ### "Easy-to-Use Survey Platform for Collecting Feedback" — 5.0/5 > **Portia** | *16 June 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: SurveyMonkey is very easy to use, even for beginners. Creating surveys is straightforward, and the templates help save time. I also like how responses are collected and displayed in a clear format, making it easy to review feedback and analyze results. > > **Cons**: Some useful features are only available on the paid plans, which can be limiting for individuals or small businesses on a budget. The free version works well for basic surveys but has restrictions compared to the premium options. > > Overall, my experience with SurveyMonkey has been positive. It is a reliable and user-friendly platform for creating surveys and gathering feedback. The interface is simple to navigate, and the reporting tools make it easy to understand responses. While some advanced features require a subscription, the platform provides a good experience for both basic and professional survey needs. ----- ### "Decent Survey Tool for UK Teams" — 4.0/5 > **Derrick** | *2 August 2026* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: SurveyMonkey's ease of use and flexibility make it a great tool for creating and sharing surveys. The interface is pretty solid, and we've had a good experience with it. It's worked well enough for our small team's needs, even with some complex questions. > > **Cons**: One thing that took a bit to figure out was the reporting feature, which can be a bit overwhelming at first. Also, the mobile app could be more intuitive, especially when it comes to editing existing surveys. Not a huge deal, but kind of annoying when you're on the go. > > I've had a largely positive experience with SurveyMonkey, using it regularly to gather feedback from teams and clients. The platform is user-friendly and feature-rich, allowing me to create and distribute surveys quickly. However, I've encountered occasional issues with data export and analysis, which prevents me from giving it a full 5-star rating. ----- ### "A useful tool for marketers, if pricey once you start using it more extensively" — 4.0/5 > **Verified Reviewer** | *6 August 2026* | Civil Engineering | Recommendation rating: 7.0/10 > > **Pros**: Really easy to use and a low skills barrier to entry, super useful for filling both internal and external questionnaires and registrations with a range of different designs- in a small team with a limited budget it can perform a really useful and versatile function > > **Cons**: Paid plans can become expensive once you start building it in to wider business functions- there are additional costs to export data, start working on design elements etc... So worth being mindful of this when you start to use it > > A really useful and versatile tool from a marketing perspective, covering feedback and registrations across a wide range of functions. Just be mindful of the cost to upgrade elements of it\! ----- Page: 1 / 421\ Next: [Next page](https://www.capterra.co.uk/software/32728/surveymonkey?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/32728/surveymonkey) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data