--- description: Discover the benefits and disadvantages of SurveyMonkey. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SurveyMonkey Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [AI Marketing Tools](/directory/34136/ai-marketing-tools/software) > [SurveyMonkey](/software/32728/surveymonkey) # SurveyMonkey Canonical: https://www.capterra.co.uk/software/32728/surveymonkey Page: 1 / 418\ Next: [Next page](https://www.capterra.co.uk/software/32728/surveymonkey?page=2) > Survey management solution that helps businesses collect feedback, insights, and data to drive organizational growth. > > Verdict: Rated **4.6/5** by 10427 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SurveyMonkey? SurveyMonkey is used by marketers, customer experience professionals, human resources departments, IT teams, event planners, educators, researchers, and healthcare organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 10427 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Momentive - **Location**: San Mateo, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$30.00 - **Pricing model**: Per User (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Russia, South Korea, Spain and 4 more ## Features - Activity Dashboard - Benchmarking - CSAT Survey Structure - Complaint Monitoring - Conditional Logic - Customer Experience Management - Customer Segmentation - Customisable Branding - Customisable Questions - Customisable Templates - Dashboard - Data Visualisation - Drag & Drop - Email Management - Email Marketing - Employee Recognition - Engagement Tracking - Feedback Management - Forms Creation & Design - Forms Management - Live Results Sharing - Marketing Management - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Channel Distribution - Multiple Question Types - NPS Survey Structure - Negative Feedback Management - Offline Response Collection - Online Polling - Peer-to-Peer Recognition - Performance Management - Personalisation - Process/Workflow Automation - Pulse Surveys - Question Branching - Question Library - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Sentiment Analysis - Skip Logic - Survey Builder - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Trend Analysis - URL Customisation - Visual Analytics ... and 10 more features ## Integrations (102 total) - ActiveCampaign - Administrate Training Management - Airbyte - Airtable - Apptio Platform - Appy Pie - Arlo Training Management Software - BHN Rewards - BigID.me - Birdeye - Chattermill - Claris Connect - ClicData - Conduitly - Constant Contact ... and 87 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI Marketing Tools](https://www.capterra.co.uk/directory/34136/ai-marketing-tools/software) ## Related Categories - [AI Marketing Tools](https://www.capterra.co.uk/directory/34136/ai-marketing-tools/software) - [Market Research Software](https://www.capterra.co.uk/directory/10041/market-research/software) - [Forms Automation Software](https://www.capterra.co.uk/directory/10023/forms-automation/software) - [Form Builder Software](https://www.capterra.co.uk/directory/33235/form-builder/software) - [Polling Software](https://www.capterra.co.uk/directory/31220/polling/software) ## Alternatives 1. [Jotform](https://www.capterra.co.uk/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 2. [Typeform](https://www.capterra.co.uk/software/137289/typeform) — 4.7/5 (945 reviews) 3. [Survicate](https://www.capterra.co.uk/software/132914/survicate) — 4.6/5 (99 reviews) 4. [SurveyLegend](https://www.capterra.co.uk/software/156752/surveylegend) — 4.6/5 (963 reviews) 5. [UmfrageOnline](https://www.capterra.co.uk/software/201674/enquetes-maken) — 4.6/5 (1553 reviews) ## Reviews ### "Reliable and User-Friendly Tool for Professional Survey Creation and Analysis" — 4.0/5 > **Shameek** | *7 May 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: It is the most intuitive survey builder there is with features such as drag and drop interface, various questions types and provides a comprehensive way to add logic to the surveys. In addition, templates are ample and are mostly ready to use. Like their analytics and reporting as well with real-time results and export options available. It integrates well with my ecosystem of hubspot and salesforce > > **Cons**: Pricing can be better, as free plan is limited to 10 questions and 40 responses per survey. Additionally, there is less flexibility compared to typeform and google forms when it comes to visual customisation > > My overall experience with SurveyMonkey has been highly positive—it offers an intuitive interface that makes creating even complex surveys quick and efficient. The advanced logic features, diverse question types, and real-time analytics make it ideal for collecting and analyzing meaningful feedback. While the premium features can be costly, the platform consistently delivers professional results and reliability for both small and large-scale survey projects. ----- ### "Great for hearing stakeholder viewpoints" — 5.0/5 > **Conor** | *29 October 2025* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: Easy to use and can provide a good looking format for engagement with your stakeholders. We have used it both as creators and as customers > > **Cons**: It took a while to train other staff members in its use but there are options and tutorials available: better than many other options > > We used survey monkey for staff, pupil, parent and governor questionnaires. Ur summarised the data very well and gave clear indicators for future development. ----- ### "Brilliant and Resourceful Survey Solution" — 5.0/5 > **Mikes** | *13 January 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The platform has robust and easy to use features that includes creating surveys The app has inbuilt templates, something that foster employee engagement > > **Cons**: Advanced features for SurveyMonkey are high and this challenges users The free version for SurveyMonkey has limited features or functionalities > > SurveyMonkey is a robust application that ensures feedback collection is done efficiently The tool is ideal in enhancing research, and this includes organizing all responses The decision making process is also enhanced and well focused ----- ### "Easy Survey Tool" — 4.0/5 > **Jennifer** | *2 February 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Ease of use and flexibility with customizations, features are intuitive for create survey for leads, employees and many other groups for free. > > **Cons**: Unable to embed surveys directly into an email, it always redirects people to their website. That’s a bit annoying whenever I’m looking to get feedback. > > I have used this product for years to get feedback and market research as a survey tool. It is easy to use and quick to implement. ----- ### "Good platform for a basic use" — 4.0/5 > **Ilaria** | *14 January 2026* | Hospitality | Recommendation rating: 7.0/10 > > **Pros**: SurveyMonkey is a good platform to use if you wish to create surveys. We mostly use for employees survey. It is a good tool because when you end the survey, it helps you to create graph to have a better understanding of the overall survey outcome. > > **Cons**: The cost of the platform is the most disadvantage above all. If you have the basic plan, you are restricted to 10 questions only. If you have the advanced plan, it costs a lot of money. > > SurveyMonkey is a good platform if the company uses it as a basic survey tool for employees surveys. If you require more in dept information, be ready to be charged a lot more. ----- Page: 1 / 418\ Next: [Next page](https://www.capterra.co.uk/software/32728/surveymonkey?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/32728/surveymonkey) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data