18 years helping British businesses
choose better software
About Constant Contact
We deliver the tools to simplify and amplify digital marketing and drive results for your business.
It also offers some excellent graphics solutions and allows you to configure your emails to also be mobile friendly.
Email editor shortcomings: no way to create reusable items to be used across emails; hard to get to html when editor features are insufficient or inaccurate.
Filter reviews (2,861)
Usage
Sort by
Filter reviews (2,861)

Alternatives Considered:
My go to email marketing platform!
Comments: I have had a positive overall experience!
Pros:
It is easy to create aesthetically pleasing emails that get read!
Cons:
Most features are very intuitive, but a few (inserting gifs, for instance) can be frustrating.
Futuristic Marketing Automation GURU: Sales Funnel and Marketing Automation
Pros:
Constant Contact allows me to effectively automate marketing strategies, design websites and create landing pages in one place.
Cons:
There is no overwhelming scenario which I have ever encountered with CC.
Do not recommend Constant Contact
Comments: I did not have a good experience with constant contact which pushed me to shop around for other platforms. I work with a team which includes event planners, designers, communication professionals and no one had a positive experience with Constant Contact.
Pros:
Kind of easy to collaborate with team. A section to interact with other users when the help desk cannot provide solutions to problems.
Cons:
Not easy to get platform help. The platform settings don't always save which causes mistakes. The contact list is not sophisticated, the formatting is clunky, and event side of the platform does not have enough capabilities.
Constant Contact Response
3 weeks ago
Hello Andrea, thank you for sharing your Constant Contact experience. I am sorry to hear that we weren't able to meet all of your needs. We are always interested in improving the product and would love to get additional insight into some of the points you mentioned. Please consider sending an email to social_support(at)constantcontact(dot)com with your username, any elaboration you can provide, and a reference to this review and we would be happy to look into it.
Constant Contact: Email Marketing Excellence
Comments: Implementing Constant Contact with our team has been more advantageous, as recognized below. The use of the welcome series and engagement campaigns has enabled the firm to keep an excellent client rapport. I find its reliability concerning the large send volumes and the variety of the reporting tools to be indispensable for our communications plans.
Pros:
One of Constant Contact's strongest features is that it's constantly updating analytic tools that show the open rate and pattern of the campaigns and the subscribers. I have to note how easy the platform is to use, especially the drag-and-drop feature, and they also provide templates depending on the industry, financial services in this particular case. For example, the possibility to divide the audience according to behavioral data and develop an email sequence based on the customer's interactions makes it highly effective for financial messaging.
Cons:
Compared to the competitors, possible A/B tests are more restricted; the possibility of tests at Newsletter2Go is only subject lines of the message. Where improvements can be made is in how the template's customization is: some aspects remain set in stone when attempting to adhere to precise branding standards. The social media integration tools must be advanced for enhancing marketing.
Constant Contact Response
3 weeks ago
Hi Pamela! Thank you so much for the review and your thorough thoughts on using the product. We appreciate your feedback on A/B testing and template design and if you want to send us your username at social_support(at)constantcontact(dot)com along with a reference to this review, we can track your feedback with your account. Thank you!
Constant Contact Review
Comments: Constant Contact has been very useful for e-news, event, and fundraising communication. For the most part the platform is user friendly and intuitive to use. It's nice that multiple team members can have access to use the platform and send out communication. It's important to keep an eye on the number of contacts in your system and remove any outdated ones because Constant Contact bills by the number of contacts in your account.`I appreciate that I can pull data on the e-mail campaigns to understand readership and behavior. I use the data for quarterly reports at board meetings.
Pros:
I like that Constant Contact provides a more dynamic and visual way of communicating information to stakeholders versus traditional e-mail. I also like that e-mail campaigns can be built and scheduled to go at a specific time. There are many formatting options available too.
Cons:
Currently Constant Contact does not integrate with any of our organization's other databases, so our contact lists in the platform have to be updated manually. Thus, our contact lists would quickly get outdated if we didn't have a process in place. Also, sometimes the system options do not allow for a preferred format for e-mail campaigns.

Excellent tool for boosting online sales
Comments: My overall experience with Constant Contact has been very positive. I have seen a noticeable increase in customer engagement and sales since I started using their services. The automation features have saved me time by allowing me to schedule campaigns and follow-ups effortlessly. Customer support has also been very responsive and helpful whenever I had questions or issues.
Pros:
I particularly appreciated the ease of use of Constant Contact. The customizable email templates allowed me to create professional and attractive campaigns quickly. The integration with social media, especially Facebook, was a major asset for reaching a wider audience and increasing my sales. Additionally, the detailed reports helped me understand what works and adjust my strategies accordingly.
Cons:
One aspect I found a bit less satisfactory is the cost, which can be high for small businesses. Also, the initial learning curve can be a bit steep for those unfamiliar with digital marketing tools. However, once these obstacles are overcome, using the platform becomes much smoother.
Constant Contact Response
7 months ago
Hi Hedi. Thank you for the feedback. We love hearing these stories from our customers and how our features are helping them succeed!
Reliable and user-friendly
Comments: Our small business just started using Constant Contact and so far has been great. We love the templates it offers and the analytic reports.
Pros:
It is very user-friendly and has built in templates for which save us time and money
Cons:
Constant contact does not offer unlimited email sends.
Great marketing software and CRM
Comments: Very happy, we’ve been using it for years and more to come. Gets the message over and the job done and is very easy to use, new clerks get the hang of it quickly.
Pros:
User friendly, reasonably priced and gets the job done.
Cons:
Not having the ability to remove “powered by constant contact” from the bottom of emails.
?Great customer service
Comments: Great customer service and overall great experience.
Pros:
I really enjoyed everything about constant contact!
Cons:
I had nothing that I did not like about constant contact.
Constant Contact Response
3 weeks ago
Hi Brittney! Thank you so much for the five star review and the kind words! We're glad you're having a great experience with the product.
David Review
Pros:
The ability to send out massive notices, schedule the release, and send to selective groups.
Cons:
I enjoyed everything. It makes it pretty easy to inform the community.
The Only Way to Stay in Touch with Clients
Comments: Overall Constant Contact is by far the best email marketing platform we have used. After trying several other products there is no doubt that overall Constant Contact is the best product on the market today.
Pros:
The platform overall is reliable, easy to use, easy to implement and is a great value for the cost. The ability to schedule campaigns, manage contacts, grow our social media followers and so many other features have made Constant Contact an integral part of our business.
Cons:
Additional improvements to the user interface and the help sections would be useful.
Full-functional Website Builder & Email Marketing Software
Pros:
The best aspect about Constant Contact is how it offers not only e-mail marketing tools but also landing pages and website builder capabilities.
Cons:
What I was missing on mobile application was updated during the last update on my Android system.
Sales Attendant Views on Constant Contact Utilization
Pros:
Constant Contact allows me to automatically create, customize and send high volume outbound marketing emails. In addition, CC has website design features which makes it a unique email automation tool in the market.
Cons:
Ever since I implemented Constant Contact in 2022, I have never experienced drawbacks and bugs.
Constant Contact Response
5 months ago
Hi Zacharia! Thank you for such a glowing review!
Constant Contact is a Game Changer when it Comes to Marketing Automation
Pros:
I not only use Constant Contact for marketing automation, but also for website and landing pages creation.
Cons:
Some products such as domain registration and premium plugins are quite pricey on Constant Contact compared to some alternatives.
Constant Contact Response
5 months ago
Hi Serene! Thank you so much for the five stars!
Why Constant Contact?
Pros:
I give it double thumbs up since it has added features apart from marketing automation, which include CRM and landing pages creation.
Cons:
It is quite pricey to buy domain at Constant Contact, but I have pointed from other hosting companies which works perfect for me and it is cheap.
Constant Contact - It's a Classic
Comments: Overall, it did a great job for us. We managed multiple mailing lists of 10's of thousands of subscribers each, and it was a reliable, affordable partner as we grew our business.
Pros:
Constant Contact is a fantastic email system for an up-and-coming business. It generates good-looking emails quickly, does a great job of managing subscriber lists, and it integrates neatly into many social media platforms.
Cons:
Custom-formatting templates can be a bit of a struggle, and the HTML interface isn't always a reliable representation of what your subscribers will see in their inboxes.
Constant Contact Response
2 months ago
Thank you for the review, Alec!
A Solid Email Marketing Solution
Comments: Constant Contact has been a reliable tool for our marketing needs. It offers a good balance of features and support, though there is always room for improvement.
Pros:
Extremely user friendly! Super easy layout, professional, and customizable tools. The analytics are also really helpful.
Cons:
Pricing can be a bit steep, but is worth it.
Constant Contact Response
4 months ago
Hi Jen! Thank you for the five stars. I'm glad Constant Contact is working out so well for you!
Using constant contact for follow up surveys
Comments:
They overall experience with constant contact has been great. I’ve been using it for about 2 1/2 years now and it’s very user-friendly and easy to navigate.
And works great to register send emails and create surveys
Pros:
Constant contact For surveys is a great way to follow up with anyone that’s attended an event. Since you’re able to create an event and people can register through constant contact, it’s all very streamline to where you can send a survey after.
Cons:
Since they changed their format about a year ago, there has been a few days that the site has been down for a while.
Constant Contact Response
5 months ago
Hi Nichole! Thank you for the overall positive review. I'm sorry to hear you experienced some intermittent connection issues with the site. While we do experience the occasional (though generally rare) system issue, sometimes poor connectivity could be caused by other factors. This article covers some troubleshooting steps you can take, if applicable: https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/6215-troubleshooting-connectivity-issues?lang=en_US
Constant Contact at NST
Pros:
Constant Contact not only allocate email marketing automation capabilities but also has website design tools.
Cons:
Ever since I started using Constant Contact, it has never posed any negative impact.
Pros, Cons, and Ratings for Constant Contact
Comments:
We discovered that it has an easy-to-use interface that is simple to grasp. You'll feel at ease exploring the different features, such as automations, social media postings, and adverts, even if you're a total novice.
continual contact user interface
Because everything is clear and uncomplicated, consumers can easily traverse the platform. Additionally, the UI provides you with some really useful hints that assist you navigate Constant Contact's platform with ease.
Pros:
Simpleness of Use We began our analysis of Constant Contact by examining its usability. We discovered that the service has an intuitive design that is simple to learn and utilize. You'll feel at ease exploring the different features, such as automations, social media postings, and adverts, even if you're a total novice. continual contact user interface Because everything is clear and uncomplicated, consumers can easily traverse the platform. Additionally, the UI provides you with some really useful hints that assist you navigate Constant Contact's platform with ease.
Cons:
We feel that Constant Contact "fails" to satisfy the affordability test, despite being a tool designed to support the expansion of small enterprises. The tool ($12/month for the lowest tier subscription) can be perfect for your business if you simply have a few hundred members. If simple functioning is all you seek, then this is also true. You will have to pay a high amount, though, if you want Constant Contact to have all the capabilities you need to actually execute successful email marketing. Furthermore, extra fees apply for supplementary capabilities like SMS and Litmus' "Inbox previews." This implies that your overall cost will be significantly higher than what you may have anticipated. Therefore, in our opinion, you ought to definitely utilize the 60-day free trial prior to
Excruciatingly Painful To Use This Tool
Comments: If the decision was up to me, I would move to a more intuitive platform with a better UX.
Pros:
Not a thing. I have used many CRMs, lead gen and email at scale tools. I have never used a tool so clunky and complicated as this. I am opening support tickets on a daily basis, this tool seems outdated, too complex and more often than not leaves me frustrated and takes me away from my work.
Cons:
There isn't even a title field available to fill out when adding new contacts to an account. Examples like this cause redundancy. I have noticed a lot of bugs, and struggle with the clunky interface. When you import contacts via CSV they then can't be added to your workflows easily and requires the process to be very manual, defeating the purpose. I have had to request support almost on a daily basis while I have appreciated the help of [sensitive content hidden], I can't help help but feel like things should not be this complex. I never had this much difficulty when using other platforms like salesforce, hubspot, salesloft and could easily use their platforms without in depth training, they were intuitive out of the box.
Do Yourself A Huge Favor & Sign Up!
Comments: I love Constant Contact. I use it every single day and I wouldn't have it any other way.
Pros:
The scheduling is my favorite part. Well, campaign management is also a dream come true because it means I don't have to keep typing the same email campaign over and over again- but honestly, the scheduling is just such a huge life-saver. I don't know what I would do without it!
Cons:
What do I like least? Really hard question to answer. Nothing.
Constant Contact Response
7 months ago
Hi Nathalie. Thank you so much for rating your experience with us so highly!
Constant Contact: Go-to Newsletter Builder!
Comments: My experience has been great! I use it for multiple jobs and haven't had any bad experiences. The newsletter reports/analyses are really helpful. There are also tons of tools and articles to help you when you run into any issues/questions.
Pros:
With the new update, it is so much easier to use! There are tons of features to create a variety of newsletters.
Cons:
Sometimes it can be a little difficult to drag elements within the newsletter building, but it is still easier since the update.
Easy to use email marketing tool
Comments: Overall, I've had a great experience with Constant Contact and have been a user for many years.
Pros:
I love how easy Constant Contact is to use. I've used it with multiple organizations I've worked with and have been happy with the results.
Cons:
Sometimes the design elements don't work the way I want them to. Also, I think there are many corporate domains that don't accept mass emails from sites like Constant Contact or MailChimp, so critical emails may not be getting through to recipients.
Overall a good platform
Comments: Overall, I like using Constant Contact. I have had good experience with their support and our emails are consistently processed, filed and generate analytics to review.
Pros:
I like that Constant Contact offers integrations with other software we use like Donor Perfect.
Cons:
While it is easy to drag & drop to build campaigns, it doesn't offer as much customization as I would like.
Constant Contact Response
3 months ago
Hi Julia! Thank you for the review. We're glad to hear that you like the product and our team is always looking for ways to improve. We would love to learn more about the customization you're looking for. Please consider sending an email to social_support(at)constantcontact(dot)com with your username, a reference to this review, and any additional details you can provide and we will look into it!