NextGen Office Reviews

Pros and Cons

Comments: The only thing that it really solved is my doctor can dictate his note into the system the way he wanted to. But as far as the PM side, I would not choose this software again. It's not streamlined or user friendly as the demo's show and through training.

Pros:

I purchased this software a little over a year ago and I still struggle with it from the PM side. The EHR side I do not work with a lot personally but my staff and doctors seem to like it pretty good. The scheduler is easy to read. Billing has a lot ways to track denials, rejections etc.

Cons:

There are a lot of things that could be improved with the billing side. So many steps to make any corrections with payment postings. Constantly have to go from keyboard to clicking with the mouse instead of just clicking the "enter" key. May seem trivial but it does interrupt the stream of things.

Next Gen Office Review

Pros:

NextGen Office is a useful platform to manage patient information with various templates / customizable options.

Cons:

When there are new software updates, it is a challenge because previously customized features disappear and have to be done again. Medical staff and providers also have to be retrained to get familiar with the new features / options.

Next Gen is a usable yet imperfect

Comments: I have used Next gen for 7 years overall and find it very usable, but at times inefficient for completing evaluations and exercise logs for PT patients.

Pros:

Integration between practice manager (scheduling) and EMR (records) software. ability to carry forward and safe smart phrases to speed up note writing

Cons:

Exercise log completion is tedious and takes too long relative to other sections of notes. Some sections of evaluations are not intuitive as where to find things.

NextGen: Efficient and Evolving Software for Clinics

Comments: NextGen is very easy to learn and use with little to no growing pains. The layout is crisp and clean which allows for a smooth day of charting!

Pros:

I love the crisp, clean layout of NextGen. Super easy to use and things are where you would think they would be. Very user friendly!

Cons:

What I like least about NextGen is all the multiple windows it brings up.

Great app

Pros:

Perfect for small businesses looking for platform

Cons:

Just the usage of it in the start using it

NextGen Review

Pros:

The ease of checking eligibility and benefits, although not all insurances that our doctors are in-network with are in NextGen but I think they can do better to add them in.

Cons:

I hated it at first since it was too old school for me. The visual appearance made it old school and kind of boring, but eventually, I got the hang of it. I also feel like its slower than the other EMRs out there.

Incompetence with revenue cycle team and poorly built EMR

Comments: Poor. Been with this EMR for over 5 years and it seems to get worse every year. When you point out problems they just refer you to a different "team" within nextgen and this process continues while mistakes continue to be made. Very poor communication.

Pros:

Its relatively cheap, however you get what you pay for...

Cons:

Recurrent multiple mistakes by billing side (revenue cycle), very poor communication. Multiple teams handle your account but none of these teams communicate with each other causing recurrent mistakes and constant oversight by the user

Good choice in EMR

Pros:

It's a solid EMR. The billing functions are plenty.

Cons:

Competitors perhaps provide more alternatives with better features

NextGen Office, still a leader in patient/physician communication!

Comments: I am generally pleased with NextGen Office. Like any EHR system, it has its advantages and disadvantages, but I find that NextGen Office strikes a good balance between user-friendliness and cost-effectiveness.

Pros:

One of its strong points is the ease with which I can complete patient notes during examinations.

Cons:

The only downside I've encountered is related to system upgrades or maintenance performed over weekends. This sometimes leads to issues like slowness and screen freezes when we return to work on Mondays. The most recent incident occurred this past weekend but was eventually resolved on Monday, albeit causing some delays.

Product Review

Comments: It was not a bad experience but it was not very memorable

Pros:

Good program that is easy to use and simple

Cons:

The program did not offer many functions I needed

NextGen Office

Comments: Its easy to use, and very organized and efficient

Pros:

The Practice Management features are great, we have 2 locations and you can see both schedules with ease. Both offices are seperate but so easy to see

Cons:

Its been buggy lately, and the server has not been sable causing slow downs, but its something that can be fixed and improved on

Absolute great!

Pros:

Easy to use and very useful app. Innovative

Cons:

I don't have negative experiences about this app

help you

Pros:

easy to use , it helps alot , easy to search

Cons:

sometimes it was difficult to deal with slow customer service

Starting to feel outdated

Pros:

Navigation is pretty simple to learn and training is easy.

Cons:

The program is starting to feel a bit outdated in comparison to other programs used.

User friendly RCM platform

Comments: One of the best software in the market.

Pros:

The features that i like compared to other software that i used so far, downloading medical records from EHR tab, filing claims, posting payment & denials. The product is really user friendly takes only few days to understand the interface, it's not at all confusing, nice product in medical billing domain. I use the software daily for various claims related work as i am A.R caller and our job is to work on denied claims. It really helps to carry out our day to day work.

Cons:

No cons as of now, that i came across while working.

Not as good as advertised

Comments: Not easy to switch to and from, But if someone in the process of choosing a software- do more research

Pros:

It is OK, but not a very good one.. No integration with previous software was done even was advertised

Cons:

customer support, some advertised features do not work .

A medical records system you can trust!

Comments: My overall experience has been very positive. It was an easy system to learn, with reliable customer service and support.

Pros:

Nextgen is an ideal platform when operating across multiple office locations or affiliate offices under one corporation. Medical records are viewable in one platform without having to log in and out for each location. Patients are easily searchable with alerts to prevent accidental adding of duplicate charts. You can add a feature to check insurance eligibility on both medical record and practice management side. And encounters instantly populate on both sides, making transferring from front desk to clinic seemless. It is easy to set up alerts for patients, whilst maintaining privacy features to protect their data. There is the ability to add a database of referring providers, which makes it easy to send referrals and records confidentially without having to print, scan or fax documents. You can also utilities a tasking feature to send trackable messages or assignments across locations or departments.

Cons:

There are so many features it can feel a little overwhelming at first. It is highly recommended to take advantage of any training offered on this platform on order to best take advantage of everything it has to offer.

IT Program/Project Manager

Comments: In 2006, a 3rd party integrator (no longer in business) sold NextGen to our organization and since this was their first time installing it, the installation and configuration was barely implemented. To mitigate, in 2011, additional Practice Management training from NextGen and EHR Training/template development resources from Ciscon were engaged to review billing processes and create clinical workflows. Thanks to NextGen/Ciscon, we were able to launch the EHR in 2013. Since then, they have helped us make significant improvements to the clinical workflow (customizing templates) and billing processing. In 2016, the NextGen reports allowed us to start receiving CMS Meaningful Use/ACI incentive funds.

Pros:

1. Highly configurable...an organization can develop/program/configure any template or drop-down list box to tailor it to their clinical staff! 2. Software includes everything a clinic/hospital needs...and with NextGen's MirthConnect product, any interface or integration to another system is possible and easy! Besides the EHR and Practice Management, NextGen provides a Patient Portal, ePrescribe capability, Rosetta and MirthConnect (allowing interfaces to any system like LabCorp, Quest, Immunization Registries.), and much more! 3. NextGen Support is awesome...and if there is a new staff member, just request Tier 2 or Tier 3 support techs so your challenges are addressed quickly by experts in every area of the product! 4. NextGen Training is helpful from knowledgeable and experienced staff who have worked in clinical and front office environments. For any upgrades or projects, or if you are brand new, leverage the advanced trainers for additional training for staff and learning how to utilize/configure the system by having them review your configuration. 5. NextGen Development and NextGen 3rd Party Integrators (like Ciscon) are amazing to work with...If you don't have time to develop templates or learn, contact them to obtain a quote. I have been most impressed with support team at Ciscon! They have been able to streamline Provider templates and save tons of clicks so the Providers just adore and appreciate the efforts! They were also able to train all the clinical staff on the new workflows.

Cons:

Like any EHR (vs a paper chart), there are lots of clicks for the clinical staff members. In addition, the graphical user interface was so new to staff, this caused delays in the encounters. (To mitigate, we spent time, money, and effort on training users as well as building customized templates...This was worth every penny!)

Shady ethical practices

Comments: In order to get my auto bill pay to stop I had to change my credit card number. NextGen would not stop extracting monthly payment from autopay that I had established years before. This company made a great deal of money from me for the years and the parting thanks was an exit gouge for all the money they could get. I spent many hours in discussion and in correspondence with the company to resolve this issue. Each person with whom I spot expressed understanding but said they didn't have authority to made the decision of turning off the automatic billing, even though I wasn't using the product. They acknowledged that I did notify the company but I notified the "wrong" department.

Pros:

It was accessible in the cloud. I was able to free text fairly easily.

Cons:

I had to nag my regional representative to get a response. He acted like he just didn't have time to help with issues. I needed to archive my records because I was retiring. My rep and the technical backup team from NextGen did not speak with a different department (billing). The billing department felt that I should given earlier notification in order not to fulfill a yearly billing cycle. It became apparent to me that the various departments don't communicate with each other. The billing department could have honored my telephonic and email communications that I had with two of their other departments and simply closed my account in a month or two. They chose to stiff me for a complete year of billing.

Comments: We are a single physician clinic in rural Texas. My physician is also my husband, and he is a board certified Family Practice osteopathic physician practicing in the same clinic for almost 30 years now. Our clinic is busy, and my staff is small. Employees are cross-trained in medical assisting and clerical duties and often cover each other depending on patient needs and/or staff absences. Having MediTouch PM software has given me a peace of mind, regarding patient care business needs, that I never had with prior computer programs. The system gets the insurance information correct and the insurance forms completed so much better than anything I've used in the past 15 years or more. I have less missed charges thanks to the patient page showing the listing of a patient's office visits. If the charges have not yet been entered, there is an "ENTER" beside the date just waiting to be clicked. This better assures the correct dates are posted. Staff uses the recall options to follow up on patient care and schedule future appointments with less chance of letting a patient slip by without follow up. The Electronic Remittance Advice documents are wonderful - no more paper and everything in one place. The search options allow us to go back to anything as needed. Automatic posting saves time and frees staff for other tasks. At present, we are operating with one less staff member as when we first began to use the system. As the physician's manager and wife, I appreciate that I can work on this day and night (for better or worse) without being tied to the clinic building. I am here at my home desk completing this review right now. I can finish posting claims, follow up on denied claims, generate and print statements all without carrying home boxes of papers. Having the data for both management and health records stored off-site is a blessing to me. The constant fear of system crashes and failed backups is over. I do not have the burden of upgrading to newer and more powerful servers at the clinic, but can use money to by better single computers that can connect with HealthFusion remotely and not to a central in-house server system. I am still learning many aspects of the system, and anything not yet learned is entirely my own fault as HealthFusion has improved the training materials greatly over the past year. They are now easy to find and access. My time is all that needs to be planned because they have done everything else for us. Reports are available if I want them, too. I have seen our clinic income increase; payments come more quickly and less error thanks to the MediTouch PM system. Whenever I do find areas that I think need attention, the customer service is quick to respond and have taken my suggestions into implementation on a few occasions. They are very personable and professional whenever we call, although I tend to use email when possible. The replies are quick and complete. We signed up for the programs in November 2010 based on promotional programs that were offered via the American Osteopathic Association. We didn't jump in to actually using the product until the following June when e-prescribing was required. If I could go back, I would have started the programs' use much earlier. I was simply afraid to jump in and leave our old systems behind. To my surprise, the transition has been easy. Thank you very much for the chance to share this experience. I do not mind providing more details if needed.

Be prepared to train your employees forever!

Pros:

I like that there are two distinctive sides to this software: Practice Management and the EHR. This makes everything difficult though when learning it for the first time. It really breaks up what would be a fairly daunting task of switching to this system. I love that patients are able to register their information before their first visit-- this makes entering in new patients so much easier and faster.

Cons:

You can only do some things through Practice Management and many others through the EHR. When admitting new patients I have to toggle between the two and often have to have several browser tabs open while entering in patient data. It took seemingly forever to figure out what kind of profile employees should be on-- should we all be administrators or not? We found that some permissions were not granted if everyone was not made to be an administrator and vital abilities were lost to some employees. After learning this system for about a year we are still figuring out ways to work with this system a little better. It is not intuitive and it is difficult to learn. There has to be a better system out there when switching to Electronic Medical Records.

Don't waste your hardwork or time trying to use or implement.

Comments: Beyond terrible. Do not waste your time

Pros:

None. Beyond bad. The other programs are much better even with some frustation. This is easily the worst.

Cons:

1. Nextgen customer service for implentation is an absolute joke. I had spoken to so many different employees and none seem to know what they are doing. Common answer to questions and you are placed on hold while they ask someone else or transferred to the next employee. 2. Difficult to set up. Eclinicals, practice fusion, and athena got it right. Next gen is so wrong. If you are going to make it difficult to set up, maybe have employees trained how to use your program. 3. After about 3 years of using the program and trying to put up with the short comings, I had switched EMR programs. Boy, did I forget how much better my life is with out Nextgen. I can leave work with records completed. Other programs are just so much more efficient. 4. Just when you think you are out of the Nextgen trap. They will hold you records hostage. I was served a subpeona to request for a medical record, patient sueing an employer. I requested the record for 2 weeks and still have not received the record. I had missed the deadline, now probably in contempt of court. Please save your sanity and choose a different program.

If not for the reports, all would be 5 stars

Comments: Customer service was fantastic when this was Healthfusion. Then NextGen came along and decided to cut staff, outsource and shift everyone to a website for service requests and complaints. The "Success Community" is a farce, your requests rot there until you escalate them or call in asking why they haven't been touched. The various departments no longer communicate very effectively. The people that are still employed there are great, but spread entirely too thin.

Pros:

Fully intergrated. No uploading, no downloading. You enter a claim and it sends when you save it. ERA's are there daily without having to retrieve them. Everything comes to you.

Cons:

The reports module is hopelessly complicated and not written for the laymen. You will either need to pay them to write custom reports for anything you need beyond the pre-made reports, or go through lengthy training and lost of practice to understand their system.

All hat no cattle

Comments: Support is, for the most part, responsive and diligent. But the reason NextGen was chosen was because it was customizable. As time goes on, NG is moving away from that and toward hard-coded standardization. This makes it much less appealing as its pros begin to be outweighed by the cons.

Pros:

The practice management end of NextGen is great. This means consistently good checkin, billing, collections, and AR processes.

Cons:

EHR tends to become more of a mess as time goes on. Instead of fixing glitches and even critical known issues, with each release comes new features that we didn't ask for.

Powerful But Steep Learning Curve

Comments: NextGen is a very powerful and highly customizable EHR and practice management suite. It is especially handy and speedy if you have it hosted on premise along with a powerful server for SQL. With the right expertise, NextGen can be customized to exactly how you want it to behave. The interface may look a little dated at this point but functionally it is very good. You may also want fairly beefy PCs since the fat client is resource intensive. Having a NG trained expert (or power user) on call/site is extremely helpful as well to get the settings, auto-flow, and templates setup correctly for your practice. NG is really good for medium sized practices as it can handle multiple practices, providers, and specialties all at once. Some setup tasks can be repetitive (and should really be fixed) but once you get familiar with it, and can stomach the licensing costs, NG will serve your practice well as a long term EHR.

Pros:

NextGen is vastly powerful and has lots of feature that are either built in or can be added. Good SQL performance. Flexible and customizable.

Cons:

Steep learning curve, onsite SME highly recommended. Expensive licensing High server and PC requirement to get the best performance