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About Dentrix

Manage and grow your business, increase the productivity of your team, and enhance the quality of care you provide to patients.

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Pros:

User friendly, insurance integration, payment integration.

Cons:

There are a few things that are a bit difficult to figure out.

Dentrix ratings

Average score

Ease of Use
4.1
Customer Service
4.1
Features
4.2
Value for Money
4.0

Likelihood to recommend

7.9/ 10

Dentrix has an overall rating of 4.3 out of 5 stars based on 368 user reviews on Capterra.

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Filter reviews (368)

Heather
Heather
Billing and coding specialist in US
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

A very positive review on Dentrix impact on dental practice management

5.0 10 months ago

Comments: Overall, it has been a positive experience using Dentrix. It is very user friendly .The financial tools are very beneficial as well. It is an awesome program to be exact!

Pros:

The most awesome thing about Dentrix that was super convenient was Dentrix ledger, it automatically calculates the insurance benefits and patient responsibility as well as patient bills.

Cons:

Only problem I really encountered was occasional glitches' which slowed things down.

Sally
Office manager in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Dentrix reliable and easy to learn.

5.0 last year

Comments: We have been very happy with Dentrix overall - we have outsourced a few areas but other than that - 35 years and going strong!

Pros:

I have been using Dentrix for 35 years and it has grown with the times and always remained easy to use with regular updates.

Cons:

It would really help to have ortho maximums added/ with insurance codes used. Also if a patient is under 14 auto detect the prophy a child prophy. Fluoride has an age in coverage tables / dentrix should auto detect they do or don’t have coverage.

Geeta
Executive Administrative Assistant in Canada
Hospital & Health Care, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Great Software for any Dental Practice

4.0 last week New

Comments: Great experience, great use of software imaging stored into a comprehensive system.

Pros:

Easy to use and create user accounts, application based system that allows for confidential records to be stored.

Cons:

Would have preferred more interactive training processes (like videos) and "how to dos"

David
owner in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Worst decision

2.0 last year

Comments: Horrible! Was forced to switch from Easy Dental which I have been using since 1986...Sold a bill of goods...have been on the phone for over 20 HOURS!!! trying to get everything to work...told certain documents were an add on to transfer but could still access them in Easy Dental...if I can access them in Easy Dental why couldn't I have kept that program... [sensitive content hidden] is a monopoly and forcing users to change to Dentrix was a bad idea...tech support is impossible to understand...not to mention the time to wait to speak to a human!! If you have Easy Dental keep it!!!

Pros:

I thought it would be an easy transition from Easy Dental

Cons:

Confusing ...too many clicks to enter data what used to be quick and efficient with Easy Dental is now too time consuming

Maneesh
Dentist in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Dentrix days a re counted unless they acquire a good Cloud product

4.0 3 months ago

Comments: Was good until I used it but the disappointment was they didnt build a good cloud platform so moved to a different cloud product

Pros:

Used it for 18 years until 2020. Great product with good customer support

Cons:

Not competitive with other cloud based applications

Belkin
Office Manager in US
Medical Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Honest and Best Review

5.0 10 months ago

Pros:

I love Dentrix everything about it makes it easy to multitask and be very efficient. It has many features and always coming out with more that helps all users like myself.

Cons:

I LOVE everything about Dentrix. I have no complaints at all.

Maria Claudia
Owner dentist in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Dentrix Tech Support is really bad

4.0 6 months ago

Comments: I am not excited of working with Dentrix and might actually consider changing to Denticon that has a much more efficient team to resolve issues and overall less problems.

Pros:

Has all the features for a dental practice

Cons:

Tech support is bad The system doesn’t do what it’s supposed to do, always have issues with dentrix enhanced and sending notifications to patients.

Maria Elizabeth
Registered Dental Assistant in US
Medical Practice, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

User-Friendly Dental Software

5.0 9 months ago

Pros:

I like mostly the Charting in Dentrix. As a dental assistant of 4 years, it is easy to input the existing restorations, conditions and treatment planning. The graphics of each tooth surfaces are precised. The dental staff as well as the dental provider are comfortable using it.

Cons:

There is nothing I don't like about the product.

Jennifer
office manager in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Dentrix Ease

5.0 9 months ago

Comments: Wonderful! Would recommend to anyone looking

Pros:

The customer support and the ease f training new employees

Cons:

All the updates and changes, too many monthly

Esther
Dental Hygienist in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Dentrix overview

5.0 4 months ago

Comments: It’s great and easy to show patients what issues they may have visually

Pros:

The ease of use and navigating the software. It’s also easy to understand

Cons:

Clinical note sections could be more organized and should be able to have preset format to type notes

Richard
Expanded Dental Assistant in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Dentrix is a great alternative to Eaglesoft

5.0 last year

Pros:

Even though it is much more simple than Eaglesoft, it is user friendly at most for all new people use it.

Cons:

Not very eye-catching. Boring interface.

Allison
Office Manager in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Dentrix review

5.0 2 years ago

Comments: Dentrix makes managing all aspects of a dental practice convenient and easy

Pros:

This is by far the best dental management software I have personalky used. Everything is easy to navigate, there is not a task that I have encountered that Dentrix was not capable of, customer support is always helpful

Cons:

The only flaw I have found is with treatment planning, I do think I need a tutorial but I can never get the computer figures to match the figures we come up with

Sumeet
CEO in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Dentrix

4.0 3 years ago

Comments: Overall, Dentrix is overall a great dental management software for the price.

Pros:

The claims/billing management is quite easy to use. User-friendly software and easy to train staff on.

Cons:

The x-ray uploading, loading and transferring. Horrible integration especially where sensitivity and accuracy are so important. There are also issues when you have people with the same name.

Verified Reviewer
Verified LinkedIn User
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Good Single Office Starter Dental PM Software

4.0 2 years ago

Comments: Dentrix was a good system for pre-pandemic, server based PM software for a single office. But now with multiple practices and working remotely, a cloud based system really is more realistic.

Pros:

Was easy to use for myself and staff after training and acclimation period. Had all features that were needed to run a dental practice.

Cons:

Finding various reports were difficult and took some digging around in. There was no way to remotely view the software, if someone wanted to remote in it to view a schedule or someone's benefits or chart notes, it would require taking control of the entire computer and someone in the office could not use it. Additional texting with patients was not two way (real time back and forth) and was not integrated into the software, required logging into a separate website not linked in Dentrix.

Joe
Owner in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Thanks Dentrix

5.0 4 years ago

Comments: Since I have not studied other systems, I don't know what I am missing.

Pros:

I have used another software years ago, switched to Dentrix and am glad I did. They are always adding new, improved modules to their system. Keep up the good works.

Cons:

I know we don't use near all of the bells and whistles of this product. Need to have easy way to integrate new features without hiring a consultant.

Katie
Office Manager in US
Hospital & Health Care, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Dentrix, Is it worth the investment?

4.0 3 years ago

Comments: I prefer this software to Eaglesoft, and Practiceworks by far for it's overall ease of use.

Pros:

Easy to use even for computer novices. Even our senior staff members were able to adapt easily to this.

Cons:

This software needs more checks and balances to make sure charting, notes, etc. are entered for office visits.

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Dentrix on the Daily

4.0 2 years ago

Comments: Dentrix is a great software for a dental office. Like any software it has its pros and cons. Overall, it does the job.

Pros:

Dentrix integrates with other software we use, such as Dexis and Yapi.

Cons:

Depending on the report you run we tend to get different numbers. We have worked with Dentrix to fix this but it is still not accurate.

Steven
dentist in US
Medical Practice, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

The QWERTY of dental management software

2.0 4 years ago

Comments: It works, but it is not pleasant to use. It is inefficient. As the title says, it is the QWERTY of dental management software.

Pros:

It has a lot of features and allows us to keep track of what we need to keep track of in our office. It is the most widely used dental management software, so many dental employees are somewhat familiar with it.

Cons:

It is not user friendly. It is not intuitive. It is clunky with a capital "CLUNK". Navigating through the modules does not follow basic computer navigation norms. For instance, when something (like a patient's name) is highlighted, clicking ENTER does not open that file. In fact, they are not even consistent from one module to another. There are many instances where you would expect one click to get you where you want to go, but instead it takes two or three clicks. Also, Dentrix requires more powerful computers to run than competitors. That, of course, means higher costs to use.

Constantin
Office manager in US
Hospital & Health Care, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Poor to non existent customer service and technical support

4.0 4 years ago

Comments: Customer service and technical support used to be good.
Last couple of years that changed for the worse.
Waiting time for someone to answer a call is longer than 30 minutes and if anyone does answer, it is always a technician located overseas, with very poor understanding and command of both the English language and the software.
They are answering questions by reading a script that often does not make any sense.
To be connected to a technician located in the US, which are all very professional and knowledgeable, it is almost impossible.
As i am typing this review, i have been on hold for 40 minutes and counting.

Pros:

Product is complex and relatively easy to use, but each update makes it less dependable. Each new update adds features that are practically useless and make the whole thing more cumbersome to use.

Cons:

Customer service and technical support.

Ashley
Lead Assistant in US
Medical Practice, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Pros and cons

4.0 3 years ago

Pros:

We enjoy the talk to text ability for the hygienist when doing their initial exams, we also like the options to calibrate our machines.

Cons:

Not easy to add a machine or device. Also the customer support is so so.

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

LOVE!

4.0 6 years ago

Comments: Wonderful! Been a long time user and even looking at their cloud based program.

Pros:

I absolutely love Dentrix. Their customer service is top notch! Someone is always available to help. Their user conference is also fantastic and love learning and connecting with more users. I highly recommend going!

Cons:

Updates can tend to be slow release. It is also difficult when responses to issues that we are having are 'working as designed.' Would like easier time making custom reports.

Barbara
office manager in US
Hospital & Health Care, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great software

5.0 2 years ago

Comments: Absolutely love it! I have been working with the software for 20 years. I try other software like Eaglesoft, Easy dental and nothing like Dentrix

Pros:

Very easy to use, always improving the software.

Cons:

I can not take screenshot in the documents any more. They say they are working on it.

Esmeralda
Office Manager in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Software

4.0 4 years ago

Comments: Overall I find it easy to use. It's the main system I have used and have found it easier to use than other.

Pros:

We have used Dentrix in our office for years. We are currently on G6. Whenever I have an issue or need help I call the Dentrix support and get assistance fast.

Cons:

I do wish I could switch when printing a walkout with dental codes. Patients say they don't need an itemized printout when they use their FSA/HSA cards then they call a few days, weeks or months later staying they need more information. I print out a patient ledger or walkout from the date of payment and the codes can't not be found. It is both frustrating and us and the Patient. Since most of the time their card has been placed on hold.

Verified Reviewer
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Dentrix is good at what it does

3.0 5 years ago

Comments: We use it as a practice management software in our dental office.

Pros:

It's very comprehensive for managing a dental office and the customer service is good. It helps me see all the reports.

Cons:

It's pretty old fashioned in user interface, and it is also very expensive. Other software are much easier to use.

Amy
Treatment Coordinator in US
Medical Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Dentrix for the Dental office

4.0 6 years ago

Comments: Needs a lot of work to make it THE software for dental offices. They really need to consult with the staff using the software and make changes and upgrades.

Pros:

Scheduling appointments and adding new patients could not be easier.

Cons:

I hate the ledger. When posting claim payments you can post any amount, it should never let you do adjustments and payments more than the total amount charged but it does. You can not post a negative payment when insurance companies do a pull back. There is no effective or cancellation date for insurance companies. You can only enter two insurance plans. No way for the admin to delete items after month is closed.