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Pros:

Overall good product and gives needed visibility.

Cons:

The interface was a little weird to understand at first. However, I had to find how to add users and groups for alerts.

PRTG ratings

Average score

Ease of Use
4.4
Customer Service
4.2
Features
4.5
Value for Money
4.4

Likelihood to recommend

8.8/ 10

PRTG has an overall rating of 4.6 out of 5 stars based on 246 user reviews on Capterra.

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Filter reviews (246)

Adam
Adam
Service Desk Manager in US
Verified LinkedIn User
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

PRTG Is a Great Tool for many Organizations

4.0 10 months ago

Comments: PRTG brings a lot of value to our organization and it works well to notify our Department immediately when something is down. We have a critical need for this. Some of the user interface and customization for alerts could be better though.

Pros:

PRTG works on Mac or PC! I can set it up to alert me only on certain items in my org tree by priority, and it works 100% and I don't ever miss notifications.

Cons:

Some alert settings could be more customizable or paused for a certain time period easier. The user interface could be setup a little cleaner and up to date.

Paessler GmbH Response

9 months ago

Dear Adam, We're happy to hear that PRTG meets the critical needs of your organization by alerting you promptly on both Mac and PC. Your ability to prioritize alerts ensures that you never miss important notifications. We appreciate your feedback on UI and customization and will strive to improve these aspects for a better user experience. Your Paessler Team

Amgad
CISO in Egypt
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Proactive Network Management Made Easy

5.0 6 months ago

Comments: The overview that PRTG provides about network health and performance is incredibly important in detecting and resolving a possible security threat at its quickest. This proactive approach reduces our downtime a great deal and increases our overall security posture.

Pros:

PRTG really excels at providing detailed network visibility. Customizable dashboards and real-time alerting enable strong security. The way this integrates with other existing systems, with deep reporting, makes my proactive management of risk much easier.

Cons:

While PRTG is feature-rich, the initial setup may be a little time-consuming. It would be nice if there were more streamlined configuration options for quicker deployment.

Paessler GmbH Response

5 months ago

Dear Amgad, Thank you very much for your detailed feedback on PRTG. We're glad to hear that you find it easy to visualize your network and devices and find our reporting easy to use and highly effective. It's great to know we are making your job easier. Best, Your Paessler Team

Laura
Marketing - Designer in Spain
Computer Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

PRTG makes monitoring my network a breeze, keeping me informed and able to fix issues quickly.

3.0 4 months ago

Pros:

The customizable dashboards and alerts make staying on top of my network's health a cinch.

Cons:

The learning curve was a bit steep at first, and I wish there were more pre-built sensor options.

Paessler GmbH Response

4 months ago

Dear Laura, Thank you very much for your feedback about PRTG. We're glad that you find the dashboards and alerts helpful in your daily business. We are constantly working on developing pre-built sensors. Hopefully one of the upcoming sensors will fulfill your needs. Thanks for your review. Best, Your Paessler Team

Uriel
Sr Systems Engineer in Mexico
Security & Investigations, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

PRTG networking devices monitor

4.0 3 months ago

Comments: It is a really good network device monitor tool, we used for internal purposses and also to present to our clients their monitor devices

Pros:

It is a really good agentless tool to present monitor graphics of our network devices.

Cons:

All seems good so far for us we have used it for around 3 years now.

Paessler GmbH Response

2 months ago

Dear Uriel, Thank you for your wonderful feedback! We're glad to hear PRTG has been a reliable solution for monitoring your network over the past three years. We're here to ensure your continued monitoring success! Your Paessler Team

Rafael
Automation Specialist in Brazil
Utilities, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

The best SNMP monitoring software for complex networks

5.0 10 months ago

Comments: PRTG is a popular network monitoring tool known for its ease of use and comprehensive monitoring capabilities. I appreciate its intuitive interface, ability to monitor a wide range of devices, and customizable alerting system. This centralized view of network health allows for swift issue identification and resolution.

Pros:

PRTG is known for its user-friendly interface and simple setup process, even for those without extensive IT experience.

Cons:

The functionality I like least in PRTG is the map creation feature.

Paessler GmbH Response

9 months ago

Dear Rafael, We're thrilled to hear that you find PRTG user-friendly and easy to set up, even for non-technical users! While we're sorry to hear that the map creation feature didn't meet your expectations, we're glad you appreciate the intuitive interface. Your Paessler Team

Juan
IT Director in US
Medical Devices, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Affordable and Reliable

5.0 7 months ago

Pros:

the affordability of PRTG was the most important for us

Cons:

the fact that it runs on windows alone is the only issue we have

Paessler GmbH Response

5 months ago

Dear Juan, Thank you very much for your detailed feedback on PRTG. We're glad to hear that you are enjoying the affordability of PRTG. As you mentioned, the central PRTG server can only be installed on a Windows server. But, once you've installed the PRTG server, you can use the brand-new multi-platform probe (a remote probe type in PRTG) that also runs on Linux. With this probe, you can monitor and manage your complete IT infrastructure from your Linux system. I hope this helps. Best, Your Paessler Team

Markus
Development lead in Germany
Civil Engineering, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Reliable partner for IT Monitoring

4.0 4 months ago

Comments: Good reliable and stable partner for IT monitoring. We have been using it for years now.

Pros:

Wide range of available sensors. Easy setup.

Cons:

No probes for linux systems - although it is still possible to monitor linux devices.

Paessler GmbH Response

4 months ago

Dear Benedict, Thank you very much for your review of PRTG. We're thrilled that you find PRTG easy to use and that it effectively monitors your network. We are happy we made your job easier. Best, Your Paessler Team

Mohammed
Mohammed
IP manager in Iraq
Verified LinkedIn User
Internet, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

PRTG review

5.0 10 months ago

Comments: we use PRTG on daily bases , check our product usage , product status (online/offline)
provide our customers with read only account helps both sides to monitor their services.

Pros:

reality and stability and rich functions that it does support.

Cons:

PRTG care , support bt email or support by phone , both are weak

Paessler GmbH Response

9 months ago

Dear Mohammed, Thank you for highlighting the pros of PRTG. We're glad to hear that you find it useful for daily monitoring, as well as providing customers with read-only accounts for service monitoring. Your Paessler Team

Krunal
Cybersecurity Analyst in US
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

PRTG Performance Review

4.0 5 months ago

Pros:

PRTG captures a big picture overview of an organization's entire infrastructure, the good and the bad which creates a reliable source for users who are seeking for monitoring purposes.

Cons:

PRTG can benefit by having more alert settings in different situations or having the ability to pause on certain devices at the discretion of the user.

Paessler GmbH Response

5 months ago

Dear Krunal, Thank you very much for your detailed feedback on PRTG. We're glad that you find it easy to use to monitor your IT infrastructure. We are happy we made your job easier and support your companys' needs. Best, Your Paessler Team

Adrian
CTO in Spain
Consumer Goods, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

PRTG keeps my network in check, no more surprises

5.0 5 months ago

Pros:

User-friendly interface, reliable monitoring

Cons:

Limited customization options, expensive for larger networks

Paessler GmbH Response

5 months ago

Dear Adrian, Thank you very much for your detailed feedback about PRTG. We're glad that you find it easy to use and results in reliable IT monitoring for you . We are happy we made your job easier and support your companys' needs. Best, Your Paessler Team

Ken
Network Manager in US
Education Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Best Monitoring Tool for the money

5.0 11 months ago

Comments: We have a very good experience with the Network Monitor and have recommended to some colleges.

Pros:

The ease of setup and configuration and also how to get alerts in case of an issues.

Cons:

More option can be added but overall, we are happy for what we were looking for.

Paessler GmbH Response

11 months ago

Dear Ken, Thank you for your positive feedback! We're happy to hear that you found our monitoring tool easy to set up and configure, and that you appreciate the alert system for problem detection. Your Paessler Team

Matthew
Operations Manager in South Africa
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

PRTG Network Monitor is a powerful tool

5.0 2 years ago

Comments: This tool has saved us a lot of time with configuration of in-depth service monitoring

Pros:

The ease to implement and on-board new devices into the portal. The out-the-box templates are also very good and enable us to monitor in-depth services with ease

Cons:

Bespoke and customised service monitoring is a bit complicated and it would be nice to have more comprehensive documentation on this

Paessler GmbH Response

last year

Dear Matthew, Thank you for sharing your thoughts with us! We're happy to hear that you find PRTG Network Monitor to be a powerful tool. It's great to know that the ease of implementation and onboarding of new devices, along with the out-of-the-box templates, have helped you to effectively monitor services. Your Paessler Team

Nicat
Nicat
Network and network security engineer in Azerbaijan
Verified LinkedIn User
Government Administration, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

It is a pleasure to use

5.0 2 years ago

Comments: I have been working in this field for more than 5 years, and everyone knows that you have to monitor the established IT infrastructure at all times. There are many solutions like PRTG, but I prefer PRTG, which is chosen with both the convenience of the interface and a lot of features. It was very easy to set up and manage. And one of my favorite parts is that you can use licenses that are suitable for your environment, even if your environment grows in the future, there is no need to rebuild the license accordingly. I think the monitoring application is very important from the point of view of security and stability, and PRTG is the most suitable and convenient for me among these applications.

Pros:

It was very easy to use in the first turn, moreover, it has sensors suitable for the desired device.

Cons:

There are many network monitoring tools like PRTG, but PRTG had the most convenient and easy-to-use interface among them. It has many good features. I've been using PRTG for several years now and I'm very satisfied. There's nothing I don't like about it.

Alternatives Considered: Site24x7 and Zabbix

Reasons for Switching to PRTG: Considering the prices and advantages, the most optimal choice was PRTG

Paessler GmbH Response

2 years ago

Dear Nicat, Thank you for your positive review! We're thrilled to hear that PRTG's interface stands out as the most convenient and easy-to-use among other network monitoring tools. We're glad to have met your expectations and provided you with a satisfying experience over the years. Furthermore, we greatly appreciate your support and look forward to continuing to exceed your expectations in the future. Your Paessler Team

Isaac
Systems Administrator in US
Logistics & Supply Chain, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

A great product if you just need a simple and free monitor or Enteprise Leve one

5.0 last year

Comments: I currently use the free product where I work now, but in the past have used the enterprise product for a larger oragnization.

Pros:

There are a lot of different things you can monitor, prebuilt templates and even custom things that you can build. Having a free product helps a lot to see if it's what you need in your environment.

Cons:

I wish AD logon integration was included in the free version instead of 1 shared account.

Paessler GmbH Response

11 months ago

Dear Isaac, Thank you for your feedback! We're thrilled to hear that you found our product versatile with its range of monitoring options and customizable features. We're committed to providing valuable tools for both individual and enterprise-level needs. Your Paessler Team

Paul
Responsable On-Premise et Cloud Infrastructure in France
Retail, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

PRTG is a good monitoring tools

5.0 11 months ago

Pros:

PRTG is not only easy to deploy but also easy to maintain, providing real-time alerts to infrastructure and server issues

Cons:

There's no mobile app with Azure SSO. The product has no another defects.

Paessler GmbH Response

11 months ago

Dear Paul, Thanks for your positive feedback! We're glad to hear that PRTG's ease of deployment and maintenance, along with its real-time alerts, have been valuable for your infrastructure monitoring needs. Your Paessler Team

Stefano
Head of ICT in Italy
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

PRTG Network Monitor review

5.0 11 months ago

Comments: PRTG Network Monitor has significantly improved the way I manage and monitor our network infrastructure. Its user-friendly interface, along with a range of features and sensor options, has made it an invaluable tool for our network monitoring needs.

Pros:

Over the past year, my experience with PRTG Network Monitor has been transformative for our network infrastructure management. PRTG, with its intuitive interface and comprehensive features, has proven to be a reliable and efficient solution. The user interface is visually appealing and incredibly user-friendly. Setting up sensors is a simple process. The drag-and-drop functionality adds to the ease of customization, allowing me to tailor the monitoring system to our specific needs.

Cons:

There is not a special pricing for Non-Profit Organizations

Paessler GmbH Response

9 months ago

Dear Stefano, We're glad to hear that PRTG Network Monitor has made such a difference in your network infrastructure management. Thank you for your positive feedback and for choosing PRTG! Your Paessler Team

Patrick
IT Director in Germany
Mechanical or Industrial Engineering, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great Monitoring for SMB

5.0 11 months ago

Pros:

Many standard sensor temlates, easy to write custom sensors e.g. via PowerShell

Cons:

Azure / M365 monitoring / sensors could be expanded in the mid-term future

Paessler GmbH Response

11 months ago

Dear Patrick, Thank you for your feedback! We're constantly working to improve our monitoring capabilities, including expanding Azure/M365 monitoring, to better meet your needs in the future. Your Paessler Team

Verified Reviewer
Verified LinkedIn User
Retail, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent quality monitor platform

5.0 11 months ago

Pros:

The possibility of integration with many vendors.

Cons:

Have a gui for customizations that currently require saving files directly in folders.

Paessler GmbH Response

11 months ago

Thank you for your positive feedback! We're delighted to hear that you're enjoying the excellent quality and seamless integration options. If you have any further suggestions or feedback, we'd love to hear them! Your Paessler Team

Abhishek
IT Infrastructure engineer in UK
Computer & Network Security, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

Best Network monitor with plenty of great metrics

4.0 5 months ago

Comments: Best networks monitor of market to monitor proactively predict issues.

Pros:

Best tool to monitor the network , Great to get good insists into the network.

Cons:

On the costlier side ,for smooth operation machine with good hardware configuration is required

Paessler GmbH Response

5 months ago

Dear Abhishek, Thank you very much for your detailed feedback on PRTG. We're glad you find it easy to monitor your network. It's great to know that it effectively supports your company's needs. Best, Your Paessler Team

Lucas
Automation Engineer in Brazil
Utilities, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great tool to monitor field devices

4.0 10 months ago

Comments: It has been a great experience as it is stable and does what it was designed to do.

Pros:

It allows me to monitor 2k+devices with easy of configuration e monitoring.

Cons:

I think it lacks a way to upload/download the devices. It would be easier to manage since new field devices are constantly added.

Paessler GmbH Response

9 months ago

Dear Lucas, Thank you for your feedback! We're glad to hear that PRTG has helped you monitor your field devices with ease. Your Paessler Team

Jhon
Jhon
Master of Information Technology in Colombia
Verified LinkedIn User
Telecommunications, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

PRTG makes diagnostic work easier

5.0 2 years ago

Comments: In the process of network management it is possible to encounter complex situations that are not noticeable to the naked eye which makes conventional systems not easily detected but cause significant operational havoc, for similar cases it is necessary to have tools to support the support team capable of seeing what is not easily detectable and PRTG is one of those reliable tools and high capacity monitoring and detection of anomalies, this coupled with a professional IT team ensures a network of high capacity and stability for end users.

Pros:

Our level 1 support work is to timely detect those technical events that affect the network infrastructure and which are reflected in the reports created by users, some of these events went unnoticed to our sight because in the measurements (ping, traces) made to some of the strategic equipment provided results within the normal range, This demanded a lot of time in the detection of failures negatively affecting the SLA, when the pilot was made with PRTG and after several adjustments to the thresholds we were able to timely detect the variations which were not visible before, allowing us to recognize the beginning of a massive event; PRTG has very useful sensors that provide accurate metrics and with the help of protocols such as SNMP it is possible to communicate with remote equipment which facilitates our task.

Cons:

I have been using the tool for several years and I can say that there is always something to learn from PRTG, the learning curve to get the most out of it is notorious, although we have had staff who have experience using it which is an important support in our work, however, there is ample information where some doubts are clarified in measurements or implementation of remote probes and the configuration of thresholds.

Paessler GmbH Response

2 years ago

Thank you for your detailed review. We appreciate your positive feedback on PRTG's ability to timely detect technical events and improve network infrastructure monitoring. We understand there may be a learning curve, but we're committed to providing support and addressing any doubts you have. Furthermore, we value your continued use of PRTG and encourage you to reach out to our support team for assistance. Your Paessler Team

Mustafa
Network Engineer in Saudi Arabia
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: Free Trial
Reviewer Source

Monitoring lord

4.0 last year

Pros:

Easier Ui, features and unlimited customization for any network Engineer. Monitoring our network has never been easier and exciting.

Cons:

It makes me have a hard time without using prtg.

Paessler GmbH Response

11 months ago

Dear Mustafa, Thank you for your feedback! We're thrilled to hear that our UI and features have enhanced your network monitoring experience. Your Paessler Team

Luis Eduardo
Analista de Infraestrutura in Brazil
Computer Hardware, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Almost 2 Year with my favourite Monitoring Tool

4.0 2 years ago

Comments: I've been training some new persons in our company to use PRTG, and they are using it like pros.It is a great tool to use, today we have more than 35 thousand sensors monitoring devices.

Pros:

PRTG is an easy-to-use monitoring tool, it is easy to get going, To set up a monitoring environment is easy, just deploy a core server or a remote probe connected to the core server.The auto discovery is a great tool to get the monitoring of devices fast.

Cons:

Sometimes the auto discovery tool affect the application performance.The Map Designer should be better with more options to personalize the maps.A Grafana extension should be implemented.

Paessler GmbH Response

2 years ago

Dear Luis Eduardo, Thank you for leaving us a review! We are happy that you are enjoying PRTG and we love hearing about how you are using it. If you would like to give us more feedback, why not become part of our PRTG Feedback Insiders. You can find all the information here: https://go.paessler.com/prtg-feedback-insiders Your Paessler Team

Jason
Network Administrator in US
Utilities, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

PRTG - I rely on this more than Windows or Linux themselves

5.0 2 years ago

Comments: I do love this software and my job would be 10x more difficult without it. The 24/7 monitoring, the vast array of sensors available, the maps that can be made available without need for a login, and along with the historical data that is available make this a must use piece of software. It's worth the time even if all you can use is the free 100 sensor version.

Pros:

I can monitor just about everything I need to monitor. Most are via the built in sensors but the options for custom sensors takes it to the next level.

Cons:

The price is hard to get past. Smaller shops would have a hard time validating the cost. The interface is can be overwhelming (not sure how to avoid that) and it's frustrating that it's not possible to multi-select objects on a map and move them all at the same time. Instead you have to move them one at a time which can become very tedious.

Paessler GmbH Response

2 years ago

Dear Jason, Thank you so much for taking the time to leave us this review! Have you already tried the new user interface? You can now use it in production environments. Would you like to give us further feedback or do you have any improvement requests? Become a PRTG Feedback Insider! You can find all information here: https://go.paessler.com/prtg-feedback-insiders Your Paessler Team

Stephen
Stephen
Infrastructure Manager in Ireland
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

The Pulse of your infrastructure

5.0 3 years ago

Comments: As mentioned, once you know what you want to monitor, and put in the work of setting it up within PRTG, you'll have your finger on the pulse of your infrastructure. Over the years it has helped me track down failing disks, failing server power supplies as well as advance alerting of capacity issues within my infrastructure. This is in addition to ongoing tasks like monitoring OS updates across the Infrastructure. Where I've had to deal with support, even though I might not always get an answer I'd like, I've been happy with the services provided. The PRTG Roadmap is clear about the direction PRTG is being expanded in. My PRTG dashboard (Map) is the first thing I open in the morning.

Pros:

-Breadth of sensor types available. I can monitor almost everything in my infrastructure, from Azure to 365 to on prem, Server and network Hardware, Windows / linux services and OS data. -Very customisable in how the above is monitored and Alerted upon -Easy Creation of Dashboards and Libraries of particular sensor types, for instant visibility.

Cons:

-Some areas have yet to come to PRTG for example - Azure AKS monitoring, K8s monitoring. -Takes time to mould it into doing what you want (but once you've put in the work it is truly excellent) -Some parts of the GUI could have better multi editing capabilities for sensors.

Paessler GmbH Response

3 years ago

Dear Stephan, we're happy that you're happy! Thanks for leaving us a review! Cheers, Paessler AG