---
description: Discover the benefits and disadvantages of Alana.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Alana Pricing, Cost & Reviews - Capterra UK 2026
---

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# Alana

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> The best artificial intelligence created for Customer Experience​
> 
> Verdict: Rated **4.8/5** by 25 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Alana?

Hi, I'm Alana, a proprietary artificial intelligence built for customer service, marketing and sales.
I was born to improve the relationship between brands and customers.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 25 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Alana AI

## Commercial Context

- **Starting Price**: R$4,000.00
- **Pricing model**: Per Feature (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Brazilian Portuguese, English, European Portuguese, Spanish
- **Available Countries**: Argentina, Brazil, Colombia, Mexico, United Kingdom, United States

## Features

- AI/Machine Learning
- Automated Responses
- Chatbot
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Reporting/Analytics

## Integrations (7 total)

- Gmail
- Instagram
- Microsoft Outlook
- Movidesk
- Slack
- Twitter/X
- YouTube

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Conversational AI Platforms](https://www.capterra.co.uk/directory/31596/conversational-ai-platform/software)

## Related Categories

- [Conversational AI Platforms](https://www.capterra.co.uk/directory/31596/conversational-ai-platform/software)
- [Chatbot Software](https://www.capterra.co.uk/directory/32448/chatbot/software)

## Alternatives

1. [Fathom](https://www.capterra.co.uk/software/1037530/fathom) — 5.0/5 (807 reviews)
2. [UChat](https://www.capterra.co.uk/software/1022133/uchat) — 4.9/5 (73 reviews)
3. [Denser AI](https://www.capterra.co.uk/software/1064391/denser-ai) — 5.0/5 (31 reviews)
4. [Botsonic](https://www.capterra.co.uk/software/1061327/botsonic) — 4.8/5 (80 reviews)
5. [Darwin AI](https://www.capterra.co.uk/software/1066034/darwin-ai) — 4.8/5 (17 reviews)

## Reviews

### "Great AI platform" — 4.0/5

> **Thiago** | *7 October 2023* | Marketing & Advertising | Recommendation rating: 7.0/10
> 
> **Pros**: I have been utilizing AI platforms for a while now, but none of them have left me as impressed as ALANA AI. This incredible platform has greatly transformed the way I work, giving assistance to me to complete my tasks and helping to save an incredible amount of time.The reason why I use ALANA AI is because of its Versatile capabilities, Exceptional accuracy, User-friendly interface, etc.
> 
> **Cons**: Since I have been using ALANA AI, I cannot say I dislike the platform as it has been of great functionality for me.

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### "Avaliacao de instalacao do produto" — 5.0/5

> **Artur Augusto** | *25 April 2023* | Program Development | Recommendation rating: 9.0/10
> 
> **Pros**: Setup de instalacao super facil, pode ser seguido por uma pessoa nao especializada. Alguns pontos chaves precisaram da visao tecnica mas a grande maioria foi bem simples de seguir
> 
> **Cons**: O suporte tecnico ao cliente em alguns momentos se atrapalhou ou demorou na resposta, acredito q a expansao da Alana com o tempo ira melhorar. O suporte apesar disso é muito bom e resolve 80% de tudo
> 
> Muito positiva, superior a experiencia com outros fornecedores.

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### "Alana como empresa inovativa" — 5.0/5

> **Dayane** | *25 April 2023* | Program Development | Recommendation rating: 9.0/10
> 
> **Pros**: Permite um acesso mais detalhado das metricas e dados de usuarios, sua IA é superior a de concorrentes sem deixar de ser simples
> 
> **Cons**: Poderia ter integracao com o watsapp, fora isso nada mais a declarar
> 
> Foi muito boa e positiva, sua facilidade de instalacao a torna imcomparavel com os concorrentes.

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### "Excelente desempeño" — 5.0/5

> **Verified Reviewer** | *27 September 2023* | Facilities Services | Recommendation rating: 8.0/10
> 
> **Pros**: Es muy fácil de usar, interactiva e informativa para cualquier persona.
> 
> **Cons**: Quizá que debería tener otros lenguajes, pero nada más.  Muy bien echo.
> 
> Muy buena, estoy satisfecho con la experiencia que brindan

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### "Requinte na medida exata\!" — 4.0/5

> **Brunna** | *23 March 2023* | Architecture & Planning | Recommendation rating: 10.0/10
> 
> **Pros**: Tenho um negócio de pequeno porte e precisava de ajuda com o atendimento online para aumentar minha receita e possibilitar o crescimento do empreendimento. Minha margem para investimento é pequena, então a equipe da Alana foi muito solicita na negociação e me ofereceu uma proposta na medida exta: um serviço simples, com pouca sofisticação (respostas em chats de redes sociais) por um valor que cabia no orçamento. Administro tudo sozinha, sem equipe de TI ou administrativo, e achei a plataforma intuitiva e objetiva, consigo fazer tudo sozinha e a Alana me ajuda exatamente com o que eu precisava: responde com precisão possíveis clientes e isso aumentou minhas vendas.
> 
> **Cons**: Como o negócio ainda é pequeno, dependo de outras fontes de renda e ajudaria muito se Alana tivesse um app para celular. Dessa forma, eu poderia gerenciar suas atividades remotamente.
> 
> Alana filtra as mensagens que as páginas nas redes sociais recebem e responde as perguntas que aparecem com maior frequência, como forma de pagamento, horário de atendimento, entrega etc. Assim, clientes em potencial conseguem identificar rapidamente se os produtos e condições correspondem às suas expectativas e eu consigo entrar na conversa apenas para negociar valores e fechar as vendas.

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/215759/alana)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/215759/Alana/> |
| en-AE | <https://www.capterra.ae/software/215759/alana> |
| en-AU | <https://www.capterra.com.au/software/215759/alana> |
| en-CA | <https://www.capterra.ca/software/215759/alana> |
| en-GB | <https://www.capterra.co.uk/software/215759/alana> |
| en-IE | <https://www.capterra.ie/software/215759/alana> |
| en-IL | <https://www.capterra.co.il/software/215759/alana> |
| en-IN | <https://www.capterra.in/software/215759/alana> |
| en-NZ | <https://www.capterra.co.nz/software/215759/alana> |
| en-SG | <https://www.capterra.com.sg/software/215759/alana> |
| en-ZA | <https://www.capterra.co.za/software/215759/alana> |
| pt | <https://www.capterra.com.br/software/215759/alana> |
| pt-PT | <https://www.capterra.pt/software/215759/alana> |

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