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About Prophet CRM

Avidian transforms Microsoft Outlook into a Sales Pipeline Management and Customer Relationship Management tool for sales teams.

Learn more about Prophet CRM

Pros:

The integration with Outlook make Prophet CRM a useful tool in our business. It was easy to setup and integrate with our already in use outlook accounts.

Cons:

The user interface needs a bit more refinement. It has so many customization options and things you can do, but it's hard to unpeel and see every option.

Prophet CRM ratings

Average score

Ease of Use
3.9
Customer Service
4.4
Features
3.9
Value for Money
4.2

Likelihood to recommend

7.9/10

Prophet CRM has an overall rating of 4.1 out of 5 stars based on 138 user reviews on Capterra.

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Filter reviews (138)

William
William
Principal and Managing Director
Verified LinkedIn User
Real Estate, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Prophet

5.0 9 years ago

Comments: I first started using Prophet over 7 years ago. I liked the way that it allowed me to stay within the Outlook platform. We had tried other software's that claimed that they integrated with Outlook but always found this to not be entirely true. Prophet truly does. While it can be a robust as you want it to be it is not overwhelmingly complex to use. As sales people, we want to be engaged in the sales process, not engaged in inputting data into a CRM.

Pros:

Fully integrated with Outlook Works well in a team environment Easy to use Great customer support

Haba
Content Manager in Romania
Newspapers, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Good and easy to use CRM

5.0 8 months ago

Pros:

The integration with Outlook make Prophet CRM a useful tool in our business. It was easy to setup and integrate with our already in use outlook accounts. My team learned to use it very fast due its intuitive design.

Cons:

I would lie if I say I have Cons for Prophet CRM. Any issue was rapidly resolve with the Support Team with updates.

Verified Reviewer
Verified LinkedIn User
Events Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Feels antiquated in both functionality and aesthetics

3.0 6 years ago

Pros:

Avidian Prophet is a CRM software that is installed into your Microsoft Outlook program. If you do not have Microsoft Outlook, you cannot use this software. You also must be running the most recent version of Outlook. Since it runs inside of Outlook, there is no need to open any additional software or browser tabs to use this software. Pricing-wise, as far as CRM systems go, Prophet seems reasonable. Their customer service is also great, as any time I've had an issue, I've received a reply within just a few hours, tops. In addition, it does a great job at allowing our sales team and sales managers to see what clients need attention, and what verticals we should be focusing our efforts on, based on real data collected by Prophet. It uses the connection to your emails as well as 3rd party software (such as Constant Contact, Mailchimp, etc) to analyze client interaction with your marketing efforts.

Cons:

Prophet requires the most up-to-date version of Microsoft Outlook to run, so there are additional software costs to consider in addition to the costs of Prophet. You must also have the most recent Microsoft Windows operating system. If you are a Mac user, you will either have to run Bootcamp with a copy of Windows, or will have to use software such as Parallels. Again, increasing the cost of using Prophet because so many other programs/things are needed. It also seems to have some performance issues, and seems to lag computers down quite a bit. The software itself is not very easy to use and required quite a bit of training for me to be able to use it, and I had to consult my detailed notes regularly to use the software correctly. Also, it is just plain ugly.

Lorenzo
ICT Manager in US
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Effective CRM Solution for Business

5.0 8 months ago

Comments: Prophet CRM is the program that helps manage customer relations, and it increases business sales.

Pros:

The software gives the right lead management, which increases business sales.

Cons:

The support of CRM solution from this program faces no fault, and this gives us a dependable communication.

Verified Reviewer
Verified LinkedIn User
Electrical/Electronic Manufacturing, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Prophet CRM brings out the Best in Outlook

5.0 5 years ago

Comments: Overall excellent with ready support!

Pros:

Easy integration with Outlook. Intuitive data entry and reminders. Easy for everybody to see what's going on in their areas.

Cons:

Really needs Windows 10 to operate Best. bogs down with Windows 7. Reports can be difficult to program for transfer to company systems.

Avidian Technologies Response

5 years ago

Thanks for taking the time to post a review! I'm happy to read that Prophet is adding value to your company.

August
System Analyst in US
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

3 years running it as a user and 3 years using as an administrator

3.5 8 years ago

Pros:

Scale-ability and the capability to mold to a lot of different companies business models. The vendor is good about fixing issues quickly but sometimes difficult to distinguish between an actual error and a company specific business process. There are a ton of purchasable add-on's from third parties that can and do make this a wonderful software if you have the money.

Cons:

Slow to implement vendor driven Idea's Network from user ideas. The product feels extremely slow once you get used to running the system and is glitchy because of the method chosen to release updates and advancements. Vendor Runs a continuous improvement program with multiple releases a year so as they are designing new features at the same time they are cleaning errors and glitches rather than waiting a long time for advancements and a rock solid release. This could also be considered good and bad if you need an advancement, you don't have to wait! Since this software can mold to a large variety of business models it can make training difficult and long due to the complexities of the software's advanced features.

Rachel
Sales Engineer in US
Mechanical or Industrial Engineering, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

It's pretty good.

4.0 2 years ago

Comments: It works. It's slow on the refreshing, but it works.

Pros:

It does the job. I would like the advanced level features to be a bit more intuitive, but I also haven't sat through any of the trainings, so maybe that's my own fault.

Cons:

If you use it for all of the outlook contact management, then it is cumbersome to be able to consistently remove the same people from a contact export for email campaigns (like competitor contacts).

Socrates
Account Manager in US
Logistics & Supply Chain, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Overall great but not for everyone

4.0 6 years ago

Comments: Overall this is great but if you're organization uses Macs then maybe this isn't for you.

Pros:

It is very easy to use and price-wise, it's cost efficient. Links to Outlook very well and scans other applications like MailChimp within your MS Outlook program to assist in future marketing opportunities. Customer service is also great - very quick to respond.

Cons:

In order for it to run properly, you must be running the most recent version of MS Outlook. If you use Mac computers then you're going to have a headache working around to get Outlook to run on your system and use this program with ease.

Alana
Area Manager Western Canada in Canada
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use- effective

3.0 2 years ago

Comments: We use it everyday as a team, overall I am happy with the program and do not want the company to change our CRM system.

Pros:

Easy to use, can populate into excel spreadsheets. Efficient. good value, support has been great.

Cons:

It tends to crash Outlook. It's back-end system is finicky and errors out... can be unstable.

Diane
Customer Service Support in US
Management Consulting
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

I use this product everyday for all parts of my job.

3.5 8 years ago

Pros:

I like the ability to have all things connected through P21. We don't have to have separate systems to make PO's or use systems in conjunction with this for all of our needs.

Cons:

I don't like the warnings for too many screens open. I also don't like that the save and clear buttons are side by side. Many times I have accidentally hit the clear button instead of the save button and have had to redo my work.

Pete
Commercial Accounts Manager in US
Staffing & Recruiting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Our records management

4.0 2 years ago

Comments: customer service is very prompt and alwys helpful.

Pros:

integration with Outlook and ease of use.

Cons:

Unable to search content of the documents attached to the contact records

Alex
Director of Marketing in US
Electrical/Electronic Manufacturing
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Gets The Job Done, Crashes A lot, Customer Experience Was Very Bad

3.0 8 years ago

Pros:

Integrates into Outlook very well. I liked being able to connect the company and the people involved with the project. I created multiple departments that all have their own custom tabs so people can keep track of the information they need. Customizing the views is nice to get a quick glance of what you are working on and it exports to excel.

Cons:

Outlook crashes a lot. We have new machines with Outlook 2013 and everyone in the office is having trouble. There is also no dynamic ability to move the project through any stages. You can't exclude null or not null values in the views which forced me to add more fields and make everything more complicated so projects didn't show up or would move off people's views once they were done with their portion. If you plan to host on premise there is still a lot of development work that needs to be done to get things working smoothly. They don't use their own software for the analytics tab and need to fully understand the limitations before signing contracts.

Greg
Sales General manager in US
Electrical/Electronic Manufacturing, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Best CRM and most complete, simplistic and priced right.

5.0 2 years ago

Comments: Best of several CRM programs we tested.

Pros:

A.ount of data we can input and manipulate and move to Excel reports.

Cons:

Nothing, it fits all of needs in our industry

Dennis
Sales Manager in US
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Prophet is my daily work best friend

5.0 2 years ago

Comments: from the beginning, the install all the way to service dept they have been awesome

Pros:

Ease of use & daily reminders to keep me on track

Cons:

Cant automatically email numerous emails

Christine
Southeast Territory Sales Manager in US
Facilities Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Some technical pieces need improvement

3.0 2 years ago

Comments: Overall I probably would not recommend the product for a sales team that requires high dials and quick search results.

Pros:

I like that it communicates well with Outlook ( when the connectivity works)

Cons:

There are delays in searching up opportunities ( example: when you delete a prior search term, the system has to then pull up the whole book of opps each time. This causes a lag. Same with clicking "save and close" sometimes the button takes up to 25-30 seconds to recognize the mouse.

Hayden
Sales manager in US
Public Safety, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

prophet review

3.0 2 years ago

Comments: Needs to work with apple products in order to be a useful tool for everyone in our company

Pros:

opportunity manager: helps with organizations and sales reports/forecasts

Cons:

Does not work with IOS products and the mobile app is honestly horrible. NEEDS TO WORK WITH APPLE PRODUCTS BETTER

Rhett
CEO in Germany
Hospitality
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

We migrated to Prophet about four years ago from ACT

4.5 9 years ago

Pros:

the integration with outlook and the ease of being able to continually and seamlessly keep the database updated is worth iots weight in gold. I used ACT for years and by comparison the analogy of Edison to iphone 6+ is valid for ACT to Prophet.

Cons:

Technical issues can and do occur from time to time. Its a technical process to resolve these and invariably we need assistance from the help team in Seattle which given the time zones between there and here in Munich can be a little limiting at times

Isaac
Outside Sales in US
Building Materials, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Prophet CRM Keeps You Organized

4.0 2 years ago

Pros:

I like how your files are easy to find and keep sorted with the CRM. And the customer support is phenomenal!

Cons:

The only thing is that if you have a lot of files saved on the CRM it can be a bit sluggish to start up.

Christopher
Sales Manager in US
Utilities
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Prophet CRM Review

4.5 10 years ago

Pros:

I've tried many CRM systems from Salesforce down to cloud-based ones like Zoho. I have to say that Prophet CRM has the right combination of features and usability. Some have so many things I don't need, but Prophet is just right. Best of all, it is all done from within Outlook, so you don't have to go to a separate system. It makes it much easier and convenient.

Cons:

Their iPhone application is out of date to say the least. I was told they would have a new version out soon, but am still waiting. I would say if they get this app up to date then that would be good. You can also access Prophet data through the mobile browser, but it's basic info like the app and not real good yet.

Hudson
Sales in US
Biotechnology, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Don’t use

1.0 2 years ago

Pros:

Nothing , unintuitive and slow . Clunky , sales personnel will hate and dread .

Cons:

Everything , it is slow , unintuitive and slows down sales process .

Jon
Industry Manager in US
Consumer Goods, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Prophet

4.0 2 years ago

Pros:

Not having to operate another program is great. Prophet lives inside Outlook is great.

Cons:

Takes time for the program to update, company-wide. Depends on internet speed.

Scott
Research Analyst in US
Telecommunications
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Prophet CRM Review

3.5 10 years ago

Pros:

Prophet is incredibly useful for us, because it can be manipulated into what we need it to do. Avidian does a great job at making sure we get help when we ask for it.

Cons:

One word. Finicky. Given the nature of the software and what its used for, it can be incredibly difficult to work with.

Kelly
Owner in US
Insurance
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Prophet CRM

4.0 9 years ago

Pros:

Software works within outlook. Easy to use, run reports, etc.

Cons:

Would like our entire team to be able to view all emails associated with a person. Sometimes when things go wrong, it seems the vendor has difficulty finding out what the problem is.

Jim
Owner in US
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

A crm solution that does what we need it to, affordably.

4.5 9 years ago

Pros:

Short learning curve, great integration with outlook, easily connects all of our remote team to one database

Cons:

Very minimal mobile device support, and complicated use for apple laptops (virtual windows needed) . The only really effective way to edit/enter the data is with a windows pc. But because of the outlook integration we can at least use/view the data on all of our devices.

Brian
Account Manager in US
Transportation/Trucking/Railroad
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

PROPHET CRM-SOLORIA

3.0 10 years ago

Pros:

It is extremely user-friendly and easy to use. I would recommend this as a great way to organize your customer base.

Cons:

I think you could eliminate some of the repetitive steps when adding new customers.