Bigin by Zoho CRM Reviews

Easy and Powerful

Comments: It is an extremely satisfying experience.

Pros:

Excellent features that are more than necessary for every SME. It has more than I imagined and I am now implementing new processes based on the capabilities. I am trying to master the automation in order to make it even more powerful and useful. The ease of use is just amazing!

Cons:

Microsoft Office integration could be improved.

Alternatives Considered: Insightly

Reasons for Choosing Bigin by Zoho CRM: It was too complicated for me and my team and did not increase productivity.

Switched From: HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM: Leaner, faster and more templates to follow different processes.

Great product with easy to use features

Comments: It was positive overall, but mostly to a really good product which seems basic but has plenty of feature to start with.

Pros:

Easy to implement. We were up and running within 24 hours. It is easy to customize along the way as you see or need to make changes.

Cons:

Service is lacking. While the product is easy to use, you will have questions and the service is offshore and very very spotty

They need to remove the ajax query function from the search bar and the search article bar

Comments: great

Pros:

pretty much all you need on a crm.

Cons:

Having ajax in a tool like that does give an excellent impression at first glance, not having to pop-up to a different window each time you do a search the sad part is this search bar function fails more than often to the extent I have to delete and start over or even as bad as refreshing the screen. I never put reviews but i will appreciate the team looking into this or at least having a button to switch from ajax to normal opening another window to load data.

CRM for statups

Comments: It's got us from an excel spreadsheet to an actual CRM with sales pipeline.

Pros:

The main pros were it's easy to set up and import data and there's enough features to keep us running. When we need to expand there's not a bit drama as we'll move into zoho.

Cons:

Contacts are mapped based on entities/companies so we had to adjust our import process but it wasn't a big deal

Alternatives Considered: Brevo, Salesforce Sales Cloud and HubSpot CRM

Reasons for Choosing Bigin by Zoho CRM: We needed an application for pre-launch phase and beyond

Switched From: Microsoft Excel

Reasons for Switching to Bigin by Zoho CRM: Price and ease of importing data

Great CRM at a low price with high-end features

Comments: It works and is easy to use. I highly recommend this CRM especially if $$$ are tight.

Pros:

The fact that even at a high price the platform has features that usually come with a much higher price.

Cons:

I can't think of anything at this time, but no CRM is perfect and different CRMs fit different people.

BEST CRM EVER

Comments: Excellent Experience, Extremely Easy To Use

Pros:

PIPELINE MANAGEMENT Whatsapp Connection GMAIL CONNECTION

Cons:

BULK Whatsapp Function Not Available, Zoho Social Should Also Be Available

Alternatives Considered: Pipedrive

Switched From: Zoho CRM and Pipedrive

The best CRM for small businesses.

Pros:

Zoho Bigin is a straightforward, cost-effective, and user-friendly CRM tailored for small enterprises. The interface is sleek and uncluttered, which I adore. It provides all the vital CRM functionalities required by small businesses, such as managing contacts, leads, and deals. Moreover, Zoho Bigin effortlessly syncs with other Zoho offerings.

Cons:

What I miss the most is an overview of the entire email inbox (a view of all emails) so that I can quickly see who opened the email and who didn't.

Excellent System and Great Value for Money

Pros:

Pipeline nature of deal tracking is intuitive. It has the functionality that the majority of businesses would need and nothing else.

Cons:

No two-way sync with Google Calendar as yet.

An assurance beginning

Pros:

With such incredible features, Zoho Bigin is just amazing. It has no flaws and is flawless. Its usefulness completely astounds me. I am even more thrilled that this is an Indian product! One of the greatest CRM apps for small businesses is this one. I've been experimenting with many approaches, like using Google Sheets and other programs, but this one works incredibly well.

Cons:

When compared to other SaaS products, it has a little rougher overall UX/UI, and regrettably, in order to interface with email, it needs full access to your Gmail account. I've been unable to utilize the email integration because of this.

Outstanding CRM for beginners, freelances and small agencies

Comments: My experience with Bigin has been helpful and enjoyable; it has assisted me in organizing my workflow and keeping track of results. It has made me more efficient

Pros:

Bigin is clear and easy to use and implement into the workflow, with many integrations that encourage frequent usage. Customer support is readily available and ready to assist

Cons:

It's designed for freelancers and small agencies, so it lacks small features like a time tracker. Nothing serious

Bigin is the business - brilliant CRM for small businesses

Comments: Bigin by ZOHO CRM is absolutely fantastic! I love everything about it. I've tried lots of other tools and not been sold. This one is the best by miles - and the most affordable!!!

Pros:

Bigin is very easy to use, and others also pick it up quickly. The best part is customising fields for all modules - super quick and easy to do and can be done on the fly. The Gmail add-on is also excellent, and seamless, as is the use of IMAP emails. Brilliant tool.

Cons:

Not any con's I can think of, other than the email templates bit wasn't as intuitive as the rest. I worked it out, but that was the only thing that had me a tad puzzled for a while. Very minor detail.

Alternatives Considered: Airtable and HubSpot CRM

Reasons for Choosing Bigin by Zoho CRM: HubSpot is very complicated when it comes to customising fields and processes. I was really invested in making it work, watched tutorials etc, but I gave up this month and I just wish I had checked out Bigin years ago!!!

Switched From: HubSpot Sales Hub

Reasons for Switching to Bigin by Zoho CRM: Price, and trial - product sold itself.

the best crm for startup's!

Comments: So far I and my team have become very comfortable with bigin.

Pros:

I have been using Zoho for 15 days and can claim it is the most user-friendly CRM/ sales management tool for startups, with a lot of productivity features like I-MAP for emails, and great templates. If I had a query in the first few days the team is very responsive and proactive in supporting you. Highly recommended product for sales teams.

Cons:

It would be nice if onboarding can be done in the trial perios.

Alternatives Considered: Zoho CRM Plus

Reasons for Choosing Bigin by Zoho CRM: Managing sales data and keeping a track in excel had become overwhelming.

Switched From: Microsoft Excel

Reasons for Switching to Bigin by Zoho CRM: Begin is the best sales suite for startups in the term of the right functionality ad pricing.

Bigin CRM is perfect for our Small Business

Pros:

The Sales Pipeline is very intuitive and simple. We always pull up the Bigin Sales Pipeline on our weekly sales call as the team discusses current sales opportunities.

Cons:

Little tricky to find things sometimes. For example, today I tried to figure out how to merge multiple contacts into one contact to eliminate duplicates. Was pretty intuitive in ZoHo CRM, but not as easy to do in Bigin.

Excellent Small Business CRM. Highly Recommended

Comments: It is working great for my business. Sales funnel automation is going great.

Pros:

Easy to use, easy to implement, great lead & contact management.

Cons:

Would like to see reduced limitations on records. They are charging for each attribute, like, records, workflows, templates etc.

Alternatives Considered: Zoho CRM

Reasons for Choosing Bigin by Zoho CRM: HubSpot free version have lot of limitations.

Switched From: HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM: Inexpensive, easy to use and multiple integrations.

CRM that delivers a lot for a fair price

Comments: Briefly my total experience was great. In 3 months I tested at least CRM's for my company, which is small and Bigin was the most assertive of all. It helped me a lot the days I used it, and I intend to continue using it.

Pros:

What I liked the most were the automations. They critically optimize my time and help me control my funnels of different prospecting strands.

Cons:

I think the only two issues I miss the most are more integrations to the CRM and the slightly more laborious way of exporting lists to the system. Nothing too complicated either, but it makes a slight difference.

Alternatives Considered: RD Station

Reasons for Switching to Bigin by Zoho CRM: Ease in general terms, automations and familiarity from having used it a lot.

A easy to adopt CRM for small business

Comments: A sound quality cloud-based software with the flexibility and the most attractive is its pricing.

Pros:

It's inexpensive and easy to use and a good buy for first-time users and non-technical companies.

Cons:

The number of pipelines, inbuilt workflows are limited.

Alternatives Considered: Zoho CRM

Reasons for Choosing Bigin by Zoho CRM: Costly for Indian market.

Switched From: HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM: As first time user it is good choice to start.

The best CRM for MSME and Startups.

Comments: I have been using Bigin since year along with all my Employees and Business Consultants in India, i am highly Impressed with the User experience.

Pros:

I being the director of a financial Institution, highly recommend Bigin Zoho CRM for all startups and SMES, it gives you ease of your data and sales pipeline management.

Cons:

Nothing as such i can say i did not like.

Alternatives Considered: Bitrix24

Reasons for Switching to Bigin by Zoho CRM: The cost effective and great user experience.

Best CRM Option for micro or Small Business

Comments: I have added a sales workflow that allows me to see where all of my prospects are, and I can schedule all my activities so I can keep my prospects moving through my funnel. Additionally, I have set up a dashboard with all the relevant data that I need to keep my business going.

Pros:

The product is very easy to set up, you can have multiple configurable workflows, up to 10 new custom fields for each object, and an easy-to-configure dashboard.

Cons:

My only observation is that this product is excellent for small businesses or individual projects. If you are looking to improve your CRM experience or add more value to your current strategy there are other CRMs that are more powerful

Alternatives Considered: Hootsuite

Reasons for Switching to Bigin by Zoho CRM: less configurable options, best product for a small business like mine,

Extremely satisfied with Bigin for small business use

Comments: Very satisfied.

Pros:

The integration was super easy and self-explanatory. Bigin works well with our accounting and marketing systems and there are no data silos.

Cons:

The data synchronization with Zoho Books sometimes stops working.

Alternatives Considered: HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM: Ease of use, integration with the other applications in the Zoho suite, and affordable price.

Great for small business

Comments: Easy to set up and learn how to use If you are new to CRM and need one, this is a great starting point, and you can add features you need as you grow.

Pros:

Love that I can customize workflows, and store e-mail templates to reduce the time cost of doing everyday things with more precision.

Cons:

Would be great if the tasks sent reminders for the day they were due rather than on the day they are set.

Alternatives Considered: Less Annoying CRM and Keap

Reasons for Switching to Bigin by Zoho CRM: Bigin had the features I needed (e-mail templates) at the price point I needed them. Others, the feature I wanted was at a higher price point AND came with all kinds of features I didn't need, but would have to learn to get the most out of the 1 feature I did.

BEST Small Business CRM

Comments: Very easy to use on a daily basis. Love it.

Pros:

The ease of use, scalability for a small business, as well as easy work flow.

Cons:

I'm not expecting a lot of automation with the cost of this CRM. So no disappointments.

Alternatives Considered: Freshsales and Zendesk Suite

Reasons for Choosing Bigin by Zoho CRM: The workflow and seamless design.

Switched From: Nutshell and HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM: Cost and same features for what I needed.

The most simplest and easiest CRM system for small business

Pros:

The most simplest and easiest CRM system for small business. the fact that it is focused enough to get small business starting is exactly what I love about the CRM. no cluster features to confused user off.

Cons:

the pricing structure is a bit more expensive for the targeted users since its focus to small business owners

Alternatives Considered: Insightly and Freshsales

Bigin by Zoho - a review

Comments: Overall, Bigin CRM by Zoho is a promising solution that does not compromise on features despite its focus on small-scale operations. It's a highly recommended tool for businesses seeking a cost-effective and comprehensive CRM system.

Pros:

The interface is clean, intuitive, and user-friendly, making it easy to navigate. It has a quick learning curve and you can have it up and running efficiently in no time. Zoho's attention to user experience here is commendable.

Cons:

some issues with email syncing and no dedicated lead management page to be able to prioritise

A Basic CRM for mid tier pricing

Comments: An attempt at a CRM system that needs a lot of development. This may be appropriate for some industries e.g. call centres, but not for managing financial services pipelines etc.

Pros:

The pipeline is simple to manage, but it's clear that this is not a CRM system that was designed for financial services.

Cons:

Bigin is very inflexible and amends or additions to your setup come at a cost. The system is also very basic and clunky: for example, dashboard reports cannot be exported as a view of the whole report, instead you only have the option to export an individual graph at a time.

Great for Small Business

Comments: Great experience.

Pros:

Sales pipeline, to keep track of all the activity with different clients.

Cons:

Had problems importing customer data base from an excel file, but customer support was great and gave a solution to the problem quickly.

Alternatives Considered: HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM: Was cheaper and had the functions I needed.