Ratality offers a fully integrated multi-modal platform for buses, coaches, rentals, shuttles, transfers, tours and micro-mobilities
To be able to just print out the required documents instead of writing everything out. Most of our days are spend on doing quotes and Ratality makes this so much easier.
To search for existing bookings or quotes, if you don't have a reference number.
Filter reviews (21)
Comments: Having used other software company for almost 10 years the move to Ratality was the best choice we as a company made ,I as an in-house trainer felt we have made the best possible change ,downtimes were very minimum ,which was an additional bonus .
The user friendliness make it easy for almost any one to maneuver through the system ,the numerous quick and easy ways to download reports is exceptional awesome ,the option to customize your system is an great advantage
we were a test programmer so i cant say there was anything not to like as almost every that the software claimed to deliver was impressionable.
Comments: Manual Labour.
It was easy to use the system and saved me a lot of time in doing all the quotes. It saved a lot of manual work and paper. To be able to just print out the required documents instead of writing everything out. Most of our days are spend on doing quotes and Ratality makes this so much easier. It saves time.
To search for existing bookings or quotes, if you don't have a reference number. The other issues are not really worth mentioning as some of the process has been halted with Covid. The scheduling and accounting systems.
Comments: It make scheduling of drivers simplified and route allocation easier.
I mostly use Operation Manager and found user friend and easy to learn
Driver hours allocation are no relevant and some features are not functional so it is difficult to rely on them.
The ultimate revenue management system
Comments: Revenue performance is real-time, in the bus industry it is required to make system changes at any moment to address operational challenges.
easy to use, fast and stable, cover all aspects of the passenger ticket sales environment.
Nothing that I can think off that I did not like.
Best loyalty programs
Accessibility to the system on any smartphone
Very easy to use. its one of the money user-friendly platform I have ever used in the pasted 7 years in the intercity industry. It actual provided use with the opportunity to maximize our pricing in the market and ability to forecast future sales and trades in advance.
Linking sales to our depositor, it wasn't something they where dealing with but integrated the system to our business rules. I am very satisficed with how they try their utmost best to always meet their clients needs.
Comments: Extremely satisfied.
User friendliness. Quick response. Extremely secure. Fully equipped with training manuals. Fully customizable.
License fee expensive. Requires Windows 7 and up.
Review from an Integrated Partner
Comments: Ratality is an amazing company and a pleasure to deal with.
As an integrated business partner we loved how Ratality complimented our suite of products to offer an even more suitable and effective solution by adding their loyalty platform with a built in CRM as well as rate and revenue management. Although integration is only to the hotel & hospitality sector, Ratality also offer a Bus, Coach and Charter solution as well as a Car Rental software solution.
In terms of loyalty and rewards, Ratality is the leader in it's field providing a complete solution. Their built in CRM and rate and revenue management modules makes this product to next level and make them the leaders in their respective field.
Comments: Excellent support and communication from Ratality. I cannot fault them.
An amazing array of products that makes running my business and supporting clients businesses so much more effective. User friendly and easy to navigate. Highly recommend it. The algorithms does the work for you and no more guessing.
I cannot think of anything at this point in time since i have been using the systems.
Comments: The staff is extremely helpful and willing to assist with continued training and updates.
We have access to reporting and managing content online.
The product features does not lack anything at this point in time.
The sales channel is impactful to sales agents and managers as they are able to check their sales without a hassle. The integration was easy to implement.
I feel that the product could be upgraded to a more user friendly system and that can be less difficult to navigate. Some reports on the system are inaccuracies due to duplicates and they cannot be deleted easily. Some employees found the system very difficult to use.
11 months ago
Dear Reviewer. Thank you for your review. Can you please get in contact with us so that we can set up additional training sessions in the areas you are struggling with.
Comments: Our overall experience with Ratality has been great, from the use of the product to support received Ratality has been exceptional. The most important benefit we have realized is the full control we have over our business when using Ratality.
The most impactful features are the operational dashboard, trip operation scheduler, dynamic pricing, customers having the option to retrieve all their booking details via the booking portal, and the built-in CMS. The product is extremely easy to use and integration with our existing business was very easy.
There are currently no missing features, nothing is difficult to use and integration was not difficult.
A very good product
Comments: They have good customer service and attend to queries promptly
User friendly and available on mobile meaning I can work from anywhere at anytime. Intergration was quick
We do have some missing features that I believe they are working on providing as some need new development
Comments: The benefit about this product is that people know that they are getting something from us as a Hotel.
This software is easy to us, and the integration was very simple and easy.
The features are actually easy to understand and easy to use.
Easy to use software
Comments: User Friendly. Great Support. Will definitely recommend.
Very easy to use software, easily integrated with our PMS system at the time. Great Functionality and the reporting was great and to the point. Support was awesome and came back with help within 2 - 24 hours. Always helpful.
Nothing. The support and everything was great. I cannot fault the product.
Comments: Providing mutual clients with rewards/loyalty capabilities without having to handle the membership and points repositories in-house.
Rich in features including redemption and discount calculations.
Initial development was far more resource intensive than most other systems of this sort that I've done integration with.
Comments: Amazing team to work with, the support team is out of this world.
Easy to use Informative reporting Rate Optimisation
There is nothing that I dont like about the product
Easy for all staff to access, no complaints what so ever
I did not find any issues at all, so i cannot comment here, as we are happy
Easy to use
Comments: Great team to work with, provide invaluable advice and support
The operations module is invaluable, I am able to have an easy overview of my fleet at all times.
Nothing I am very happy with software and would not use anything else.
Great team & support
Comments: Happy & will recommend
Support is fantastic, reporting is easy & implementation was streamlined
It was really simple & user friendly, really didnt have many issues, even with the mapping & integration to our new website
Comments: Very good support and communication. Excellent programme
Cloud base Integration with other programs User friendly
Nothing at this stage. We are very happy with everything
Easy to use and great software with friendly customer service
I dont really have any cons. Working good