Ratality Reviews

4.8 (21) Write a Review!

About Ratality

Ratality offers a fully integrated multi-modal platform for buses, coaches, rentals, shuttles, transfers, tours and micro-mobilities

Learn more about Ratality

Pros:

To be able to just print out the required documents instead of writing everything out. Most of our days are spend on doing quotes and Ratality makes this so much easier.

Cons:

To search for existing bookings or quotes, if you don't have a reference number.

Ratality ratings

Average score

Ease of Use
4.8
Customer Service
4.7
Features
4.8
Value for Money
4.6

Likelihood to recommend

9.1/10

Ratality has an overall rating of 4.8 out of 5 stars based on 21 user reviews on Capterra.

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Filter reviews (21)

Kummarie
National Admin Manager in South Africa
Transportation/Trucking/Railroad, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

BEST INVESTMENT

5.0 last year

Comments: Having used other software company for almost 10 years the move to Ratality was the best choice we as a company made ,I as an in-house trainer felt we have made the best possible change ,downtimes were very minimum ,which was an additional bonus .

Pros:

The user friendliness make it easy for almost any one to maneuver through the system ,the numerous quick and easy ways to download reports is exceptional awesome ,the option to customize your system is an great advantage

Cons:

we were a test programmer so i cant say there was anything not to like as almost every that the software claimed to deliver was impressionable.

Irene
MD in Namibia
Leisure, Travel & Tourism, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

User Friendly

5.0 last year

Comments: Manual Labour.

Pros:

It was easy to use the system and saved me a lot of time in doing all the quotes. It saved a lot of manual work and paper. To be able to just print out the required documents instead of writing everything out. Most of our days are spend on doing quotes and Ratality makes this so much easier. It saves time.

Cons:

To search for existing bookings or quotes, if you don't have a reference number. The other issues are not really worth mentioning as some of the process has been halted with Covid. The scheduling and accounting systems.

Madoda
Operations Supervisor in South Africa
Leisure, Travel & Tourism, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

Ratality Review

3.0 last year

Comments: It make scheduling of drivers simplified and route allocation easier.

Pros:

I mostly use Operation Manager and found user friend and easy to learn

Cons:

Driver hours allocation are no relevant and some features are not functional so it is difficult to rely on them.

Koos
COO in South Africa
Transportation/Trucking/Railroad, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

The ultimate revenue management system

5.0 4 months ago

Comments: Revenue performance is real-time, in the bus industry it is required to make system changes at any moment to address operational challenges.

Pros:

easy to use, fast and stable, cover all aspects of the passenger ticket sales environment.

Cons:

Nothing that I can think off that I did not like.

Nhlanhla
Sales & marketing Manager in South Africa
Translation & Localization, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Optimization

5.0 last year

Comments: Price Optimization
Best loyalty programs
Accessibility to the system on any smartphone
Security

Pros:

Very easy to use. its one of the money user-friendly platform I have ever used in the pasted 7 years in the intercity industry. It actual provided use with the opportunity to maximize our pricing in the market and ability to forecast future sales and trades in advance.

Cons:

Linking sales to our depositor, it wasn't something they where dealing with but integrated the system to our business rules. I am very satisficed with how they try their utmost best to always meet their clients needs.

Wynand
Chief Executive Officer in South Africa
Transportation/Trucking/Railroad, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Eldo Coaches

5.0 last year

Comments: Extremely satisfied.

Pros:

User friendliness. Quick response. Extremely secure. Fully equipped with training manuals. Fully customizable.

Cons:

License fee expensive. Requires Windows 7 and up.

Avenant
Sales Manager in South Africa
Hospitality, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Review from an Integrated Partner

5.0 last year

Comments: Ratality is an amazing company and a pleasure to deal with.

Pros:

As an integrated business partner we loved how Ratality complimented our suite of products to offer an even more suitable and effective solution by adding their loyalty platform with a built in CRM as well as rate and revenue management. Although integration is only to the hotel & hospitality sector, Ratality also offer a Bus, Coach and Charter solution as well as a Car Rental software solution.

Cons:

In terms of loyalty and rewards, Ratality is the leader in it's field providing a complete solution. Their built in CRM and rate and revenue management modules makes this product to next level and make them the leaders in their respective field.

Jeremy
Director in South Africa
Professional Training & Coaching, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Ratality Software

5.0 last year

Comments: Excellent support and communication from Ratality. I cannot fault them.

Pros:

An amazing array of products that makes running my business and supporting clients businesses so much more effective. User friendly and easy to navigate. Highly recommend it. The algorithms does the work for you and no more guessing.

Cons:

I cannot think of anything at this point in time since i have been using the systems.

Elmie
justGO Business Unit Manager in South Africa
Leisure, Travel & Tourism, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Ratality software

5.0 3 months ago

Comments: The staff is extremely helpful and willing to assist with continued training and updates.

Pros:

We have access to reporting and managing content online.

Cons:

The product features does not lack anything at this point in time.

Verified Reviewer
Operation Administrator in South Africa
Verified LinkedIn User
Transportation/Trucking/Railroad, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

Ratality Software

3.0 last year

Pros:

The sales channel is impactful to sales agents and managers as they are able to check their sales without a hassle. The integration was easy to implement.

Cons:

I feel that the product could be upgraded to a more user friendly system and that can be less difficult to navigate. Some reports on the system are inaccuracies due to duplicates and they cannot be deleted easily. Some employees found the system very difficult to use.

Ratality Response

11 months ago

Dear Reviewer. Thank you for your review. Can you please get in contact with us so that we can set up additional training sessions in the areas you are struggling with.

Ronnie
sales in South Africa
Transportation/Trucking/Railroad, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Ratality Review

5.0 last year

Comments: Our overall experience with Ratality has been great, from the use of the product to support received Ratality has been exceptional. The most important benefit we have realized is the full control we have over our business when using Ratality.

Pros:

The most impactful features are the operational dashboard, trip operation scheduler, dynamic pricing, customers having the option to retrieve all their booking details via the booking portal, and the built-in CMS. The product is extremely easy to use and integration with our existing business was very easy.

Cons:

There are currently no missing features, nothing is difficult to use and integration was not difficult.

Ntsako
Sales and Marketing Supervisor in South Africa
Transportation/Trucking/Railroad, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

A very good product

5.0 last year

Comments: They have good customer service and attend to queries promptly

Pros:

User friendly and available on mobile meaning I can work from anywhere at anytime. Intergration was quick

Cons:

We do have some missing features that I believe they are working on providing as some need new development

Godfrey
Hotel Manager in South Africa
Hospitality, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Brilliant Software

5.0 last year

Comments: The benefit about this product is that people know that they are getting something from us as a Hotel.

Pros:

This software is easy to us, and the integration was very simple and easy.

Cons:

The features are actually easy to understand and easy to use.

Gareth
General Manager in South Africa
Hospitality, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

Easy to use software

5.0 last year

Comments: User Friendly. Great Support. Will definitely recommend.

Pros:

Very easy to use software, easily integrated with our PMS system at the time. Great Functionality and the reporting was great and to the point. Support was awesome and came back with help within 2 - 24 hours. Always helpful.

Cons:

Nothing. The support and everything was great. I cannot fault the product.

Alet
Application Analyst in South Africa
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Ratality

4.0 last year

Comments: Providing mutual clients with rewards/loyalty capabilities without having to handle the membership and points repositories in-house.

Pros:

Rich in features including redemption and discount calculations.

Cons:

Initial development was far more resource intensive than most other systems of this sort that I've done integration with.

Natalie
Sales Director in South Africa
Transportation/Trucking/Railroad, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Amazing Software

5.0 last year

Comments: Amazing team to work with, the support team is out of this world.

Pros:

Easy to use Informative reporting Rate Optimisation

Cons:

There is nothing that I dont like about the product

JOCLYN
Account Manager in South Africa
Retail, 11-50 Employees
Used the Software for: Free Trial
Reviewer Source

Extremely Efficient

5.0 last year

Comments: Superb

Pros:

Easy for all staff to access, no complaints what so ever

Cons:

I did not find any issues at all, so i cannot comment here, as we are happy

Charles
COO in South Africa
Transportation/Trucking/Railroad, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Easy to use

5.0 last year

Comments: Great team to work with, provide invaluable advice and support

Pros:

The operations module is invaluable, I am able to have an easy overview of my fleet at all times.

Cons:

Nothing I am very happy with software and would not use anything else.

Liesel
Group Revenue Manager in South Africa
Hospitality, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source

Great team & support

5.0 last year

Comments: Happy & will recommend

Pros:

Support is fantastic, reporting is easy & implementation was streamlined

Cons:

It was really simple & user friendly, really didnt have many issues, even with the mapping & integration to our new website

Elandi
Operational Manager in South Africa
Hospitality, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source

Ratality Review

5.0 last year

Comments: Very good support and communication. Excellent programme

Pros:

Cloud base Integration with other programs User friendly

Cons:

Nothing at this stage. We are very happy with everything

Sean
Director/technician in South Africa
Information Technology & Services, 2-10 Employees
Used the Software for: Free Trial
Reviewer Source

Review

5.0 last year

Comments: Good

Pros:

Easy to use and great software with friendly customer service

Cons:

I dont really have any cons. Working good