From Airport Operators to Manufacturing Companies and Academic Institutions, organisations trust Tekmon to reliably reach stakeholders.
Filter reviews (5)
Tekmon Mass Notification for Airports
Comments: For us, our pain points before Tekmon were that the emergency process was all via paper forms, a checklist, therefore, to alert people about emergencies etc it would have to be a phone call to each individual and to be ticked off a checklist one by one. This is extremely time consuming and not cost effective. The challenges with Fraport, is that we have 14 airports and that is a lot of people to contact in case of an emergency, especially as each airport has their own management and teams separate from each other, therefore communicating with all these airports was a challenge as well as time consuming before implementing Tekmon. Tekmons solutions have simplified our processes, we always felt that our requests and queries were always heard by Tekmon, and their team has always remained extremely helpful, polite, and dedicated to finding the best solution that fits our processes and company
The strongest feature for us is the voice feature, whereby the messages can be read out in different languages, we use Greek and English. This feature has been very helpful and the strongest feature of the product which we have heavily utilized.
Maybe the fact that as we have 14 airports, and it was time consuming when implementing the solution and getting everybody trained up. However, Tekmon, were always there to help throughout even providing training material and guides etc
Critical Tool for Incident Management in Motorways
Comments: Overall I couldn't recommend Tekmon and their solutions enough. Very positive experience, they always worked together with us as a team. The customer service team responds quickly with answers to our queries etc. The solution also has many more capabilities than you initially expect, with Tekmon solution they help you create your own personalised solution to solve your own custom projects. The most beneficial aspect of the solution that we couldn't live without now, is the reliability of the communication messages dashboard, which keeps a track of when messages have been delivered, unable delivered, who have received, opened and responded!
It didn't require a lot of time to implement the solution, a longer introduction period at the beginning to integrate everything and confirm our exact challenges and what Tekmon needed to do with the solution to integrate the two systems. Once integrated it was smooth sailing, and helped considerably to minimise workload. Nobody needs to do any tedious manual work, the system takes data from another system and automatically loads notifications, and the final recipient receives the notification automatically. There is no real input for employees to adapt to the system, or to require masses of training.
I cannot think of a con - the overall experience has been very productive and Tekmon have remained professional and extremely helpful throughout.
Mass Notification Tool for Mall Communications
Comments: I cannot imagine working without the Tekmon's Mass Notification Tool. It helps with the ease of communication at crucial times and with crucial information. The feature of the tool, which shows who read the sms, responded and acknowledged it is extremely helpful in order for us to act accordingly asap. The reporting of how we use the tool is a key feature that is very simple to understand and helps us be more efficient and productive with our actions.
We were in need of a solution to help us communicate with clients that already have the card for parking, to inform them about a new service. Before the implementation of Tekmon mass notification tool, we would have had to call each 250 individuals and inform them of the new service update. Alongside this, as we are a mall, we would also communicate with merchants in regards to emergency incidents, evacuations etc and this tool has helped us communicate efficiently and keep track of responses and messages in serious circumstances.
There aren't really any cons to using the tool or with my experience of working with Tekmon. If any difficulties arise, the technicians are readily available to help as soon as possible. Quick to respond, quick to solve the issue and polite throughout the whole process from first day implementation to any other queries after that.
Tekmon Mass Notification
Comments: Overall, our key pain points was confirming that staff had received and been notified about changes, incidents or emergencies, which has been resolved with the implementation of Tekmons mass notification solution. Tekmons solution also plays a key factor in enabling us to carry on working during COVID19 with social distancing, ensuring that our sites were as covid secure and regulated whilst still carrying out works. The solution gives management the confidence that all staff are aware of the safety regulations of that site and project, as well as form a register of all staff on site for fire evacuation etc
What we were really happy about with Tekmons solution, is that it is customisation and flexible, tailored so that we didn't need to have to change our processes for the system. It helped make our processes more efficient and easier to use, it was easy to implement into our procedures. Overall, Tekmons solution gave us the confidence we needed that our staff are aware of hazards and risks and brief of relevant actions at any emergency situation, which we have a real time track of. This level of confidence in staff is maintained between each and every site.
The only real challenge was getting the staff (3000+) users or more, updated and used to the electronic format (before it was paper). It was more of a training challenge - but Tekmon came through with test sites and trail sites and guides/training material to understand the application.
Disponibilità ed efficacia
Una volta ricevute le necessarie spiegazioni è stato semplice usare il software. Anche grazie alla disponibilità del referente locale nell' adattare la piattaforma alle nostre esigenze.
Nulla da segnalare. Purtroppo abbiamo potuto usare il software per breve tempo poicheé il servizio è stato sospeso a causa dell'emergenza COVID 19, ma ci auguriamo a breve di riprenderne l'utilizzo data la sua utilità.