AirVote Reviews

4.9 (11) Write a Review!

About AirVote

AirVote QR smileys help business owners monitor service levels thru customers' eyes. Self-service. Free forever for moderate use.

Learn more about AirVote

Pros:

By far the best thing about using airvote in our sanitary restrooms is that we get real time feedback from the user.

Cons:

Difficult to set up and monitor for a company where the stickers are in different locations regularly.

AirVote ratings

Average score

Ease of Use
4.7
Customer Service
5.0
Features
4.8
Value for Money
4.8

Likelihood to recommend

9.5/10

AirVote has an overall rating of 4.9 out of 5 stars based on 11 user reviews on Capterra.

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Roy
Owner in US
Environmental Services, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Airvote

5.0 last year

Pros:

We used Airvote at our first event of the year for a new client and it really helped to stay ahead of service requests during the event and feedback that we can bring back to event management. It was easy to install before the event.

Cons:

I think all the features are good for our business. The first scanning of all units is a alittle time consuming if you do not scan immediately in the field, but that was something we learned to do early on in installation.

AirVote Response

last year

Thanks for your review Roy. Exciting to see votes coming from your properties - saying thanks where it's due and good actionable comments. Appreciate your feedback about starting up, would like to learn more if we could change anything on our end to make it easier. Will connect with you offline.

Mark
Route Operations Manager in US
Construction, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

J-Bar Enterprises

5.0 last year

Comments: It has been a great addition to our Company.

Pros:

It allows us to get feedback from a group of consumers who did not previously have a voice, unless they did the research to find us.

Cons:

There isn't anything to dislike, so far.

AirVote Response

last year

Appreciate your review, Mark. As always, do not hesitate to call or email if any issues or suggestions - we are a phone call away...

Tanis
President in US
Transportation/Trucking/Railroad, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Portable Sanitation Industry

4.0 last year

Comments: We have had a good experience with responsive customer service and follow through on promises/commitment. When we were in the decision making phase we voiced some concerns about some gaps we anticipated from users and implementation and everyone that we worked with at Airvote was really easy to work with and accommodated out requests.

Pros:

By far the best thing about using airvote in our sanitary restrooms is that we get real time feedback from the user. Typically our point of contact for our customers is either a project manager or a billing agent. Neither of which actually use our product on a daily basis. Airvote allows us to be notified of unsanitary conditions in real time which makes a huge difference when it comes to keeping our units in the best possible condition.

Cons:

I think it would be so beneficial for airvote to build out a platform that facilitated and automated a randomized drawing from all users that entered contact information regardless of which QR code was scanned. We are currently doing this on the backend, but if we just got an email once a month that told us "John Smith is you drawing winner this month. His contact information is ____________" that would be a great added feature.

AirVote Response

last year

Thanks for the review Tanis, glad to added value to J Bar in keeping you connected to your users. Appreciate your suggestion about automating the randomized drawing feature. Will certainly give it a thought and circle back.

Pete
Podcast Producer in New Zealand
Utilities, Self Employed
Used the Software for: 1+ year
Reviewer Source

Unrivalled

5.0 8 months ago

Comments: Unrivalled access to remote users in real time at a very low cost

Pros:

This system allows the direct user in remote locations to share feedback with the operator or provider in real time. Used in public or portable restrooms, this allows the user to share their impressions and alert the provider when remedial action is required.

Cons:

There really is nothing to dislike! Air-Vote is a game changer.

Heather
Photographer in US
Photography, Self Employed
Used the Software for: 1-5 months
Reviewer Source

AirVote Customer Review

5.0 last year

Comments: AirVote will very soon be in every business in the U.S. and abroad, that I'm sure! The concept is so simple, yet so very useful. How often do customers go to a business and are unsatisfied, but feel too uncomfortable to speak up? AirVote lets you provide feedback anonymously, so the owners of the establishment can hear what clients are really thinking, without having it negatively affect their reviews on Google.

Pros:

As a customer of a portable restroom or public restroom, AirVote is so unique and helpful in the fact that I can scan one of the three QR smileys knowing that my comments will be sent immediately to the owner or manager for review. I LOVE how AirVote's feedback is immediate, especially if a restroom is out of toilet paper or a toilet is clogged and needs to be serviced as soon as possible.

Cons:

Honestly, after using this software I have yet to find anything I dislike about it from a customer's perspective. The QR smileys are so easy to use and leaving a review takes little to no time at all. I also love that if I scan a green QR smiley, I can leave the business a review on Google also without having to search for their profile online.

AirVote Response

last year

Thanks for your review Heather. Nice to see that the service gets the positive feedback from the end users. This was the goal - to make it quick and easy to the user and helpful to the business who wants to maintain top notch service.

Sebastian
Sales manager in Spain
Management Consulting, Self Employed
Used the Software for: 6-12 months
Reviewer Source

easy backup answer

5.0 7 months ago

Comments: We know perfectly the feeling of the end user toward the product.

Pros:

You do it yourself. No need supervision of any customer center.

Cons:

The software is very simple and easy to use.

Gabbie
Guest Services Manager in US
Entertainment, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

AirVote Review

5.0 last year

Pros:

This product was easy to implement. We are a small zoo, so we don't have a lot of extra time or money to spend on new software and implementing it.

Cons:

Sometimes I wish we had more control over what the stickers look like so we can edit them on our end to match our marketing efforts.

AirVote Response

last year

Thanks for the review Gabbie, good to see a higher number of zoo guests reviews. For the look and feel of the QR smileys, your marketing has full control - as long as QR codes stay the same. Feel free to connect with us offline if need suggestions.

David
Business Development in US
Events Services, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Valero Texas Open

5.0 last year

Comments: It is an exceptional voting platform that enables us to ensure our customer satisfaction in a shorter period of time. It is also unparalleled in offering us positive feedback and can be shared on social media. Real time feedback with dislikes allows our team to immediately address and fix any problems. We really like AirVote and will continue to use the platform.

Pros:

Ease of use and it does exactly what they shared when introducing and promoting the software.

Cons:

We liked all aspects and there were no cons

AirVote Response

last year

Thanks for your review Dave and the opportunity to participate in servicing Valero Open.

jamie
MARKETING EXECUTIVE in UK
Consumer Goods, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

space mobiles review

5.0 last year

Comments: amazing, very good customer support and no real issues with the product yet

Pros:

innovative idea and I really appreciate the customer support we get with the personalized zoom calls.

Cons:

Difficult to set up and monitor for a company where the stickers are in different locations regularly

AirVote Response

last year

Thanks for your review Jamie, and for working with us to make the system easier to use. Most of our functionality comes directly from the customers like yourself who puts the system to real test in the field.

Patricia
Operations Manager in US
Leisure, Travel & Tourism, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Excellent Product and Service

5.0 2 years ago

Comments: Excellent customer service!

Pros:

Ease of use. Customer service was awesome. Clean looking. Touchless for guests.

Cons:

Nothing. It is easy to use and does everything we want it to.

AirVote Response

2 years ago

Thank you Patricia, glad AirVote is working well for you.

Grant
owner in US
Transportation/Trucking/Railroad, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Airvote is awesome

5.0 last year

Comments: Excellent

Pros:

I love the customer service provided by AirVote.

Cons:

I wish it was on a better-looking decal other than a sticker. Maybe other surface options?

AirVote Response

last year

Thanks for your review Grant. Great suggestion about other surface options. Agree - this will definitely result in a higher response rate. We expect other surface options within 6-12 months. Now researching options for amazing and durable decal looks which would also keep the costs in check.