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Dynamics 365 Business Central Reviews

About Dynamics 365 Business Central

Business management solution that includes features for financial forecasting, supply chain optimization, and project planning.

Learn more about Dynamics 365 Business Central

Pros:

The program is very easy to learn and use for sales team, customer service team, accountants and warehouse team.

Cons:

Simply put, our accounts are registered but they will/can not provide our usernames with passwords. Worked with many different companies and nothing has been this difficult before.

Dynamics 365 Business Central ratings

Average score

Ease of Use
3.7
Customer Service
3.7
Features
3.9
Value for Money
3.7

Likelihood to recommend

7.2/ 10

Dynamics 365 Business Central has an overall rating of 4.0 out of 5 stars based on 183 user reviews on Capterra.

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Filter reviews (183)

ADEEL
ADEEL
Digital Marketing Assistant in United Arab Emirates
Verified LinkedIn User
Retail, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A review of Dynamics 365 Business Central

5.0 last year

Comments: Overall very satisfied with the service and want to continue this in future as the interface is very cinvenient to use.

Pros:

The best option available in Dynamic 365 business central is very flexible planning and forecasting. Fast, consistent and very smooth access to the data and assigning it to the team is very easy.

Cons:

At sometimes it losses the connection with server and got stuck but I think in updated versions this will be sorted out.

Osiris
IT Manager in Dominican Republic
Retail, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Complete, robust and adaptable to your country

5.0 last year

Comments: My experience has been very good, I think that you must consider this option and better if you're on a Microsoft environment.

Pros:

This is a complete and robust ERP that brings adaptability to start working based on your BI.

Cons:

Not adding common thing as a default feature, things that you must develop to keep the things running.

Shane
System engineer in US
Computer Networking, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Dynamics 365 business central

2.0 8 months ago

Comments: I decided that this wasn't the software I needed and ended up getting rid of it and using something else.

Pros:

I liked that you had only one install to get everything instead of having to install ever tool.

Cons:

I think the software was to inconvenient for me.

Meghan
Admin in US
Accounting, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great Product!

5.0 3 months ago

Pros:

It was essential to my work and very easy to use. It made my job easier!

Cons:

There really wasn't anything I didnt like about it.

toshia
Owner in US
Consumer Services, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Best business App on the Market

5.0 4 months ago

Comments: Overall I think dynamkcs 365 is a wonderful application and asset to my company

Pros:

Dynamics 365 Business Central is like the perfect business sidekick! It syncs up with your favorite Microsoft apps like Office 365, so everything works together smoothly. Plus, it grows with your business, whether you're just starting out or scaling up, and it’s packed with great tools to manage finances and operations effortlessly.

Cons:

The downside? Customizing it to fit your unique needs might take a developer's touch, which can add some extra cost and complexity if you're looking for a more tailored experience.

Verified Reviewer
Verified LinkedIn User
Banking, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

good service

4.0 7 months ago

Comments: It is crucial to be transparent about the initial learning curve and potential costs associated with implementation and customization. These aspects can be challenging when communicating product value to potential customers, especially small businesses with limited budgets

Pros:

I can say that Dynamics 365 Business Central stands out for several key aspects. What I value most is its seamless integration with the Microsoft ecosystem, which greatly facilitates adoption and use for companies already familiar with tools like Office 365. The flexibility of the platform is another strong point, allowing customizations that adapt to the specific needs of each business

Cons:

Despite its numerous advantages, it has some aspects that could be improved. From my perspective, the initial learning curve can be steep, especially for users unfamiliar with the Microsoft ecosystem. This can make it difficult for our marketing efforts when trying to convince potential customers of its ease of use. Another weak point is cost, which can be prohibitive for small businesses, limiting our target market

Regina
Technical Customer Case Supervisor in Philippines
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

DYNAMICS HELPS smoothen your workflow

5.0 8 months ago

Comments: Dynamics 365 will help you organize your workflow in your business from inventory to incoming to outgoing of your items

Pros:

Dynamics will help you organize your workflow in your warehouse

Cons:

Actually Dynamic 365 Business Central is expensive but if you are going to consider value for money i should say it is worth the price.

Ruxshin
Public Health inspector in Canada
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great software!

5.0 7 months ago

Pros:

My team and I used this for our project management work and it was a great tool to get organized!

Cons:

It was a bit expensive compared to others.

Michael
President in US
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Dynamics works

4.0 8 months ago

Comments: positive, consolidates many tasks and allows centralized management

Pros:

ease of integration and ability to centrally manage tasks and assignments

Cons:

Not all aspects are intuitive or easy for clients to setup and manage

Stephanie
CEO in US
Professional Training & Coaching, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Organization at its finest

5.0 2 months ago

Comments: It’s really great for improving overall workflow and well designed

Pros:

I really like the design, everything is clear and simple yet also well organized

Cons:

Although clean aesthetically a simple redesign could make it look even less cluttered

Thomas
Group Finance Manager in Australia
Financial Services, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Thomas Review

5.0 2 years ago

Comments: It does what we need it to do, but there are a lot of improvements that could be made.

Pros:

It has all the accounting functions that we need, and does have the availability for consolidated accounting

Cons:

It's not a very user friendly product. There are multiple gaps like requiring me to redesign reports if we add new chart of accounts. You can't run consolidated AR and AP reports. Microsoft needs to give it some attention to make it more competitive as I believe sooner or later we'll switch.

Johan
Management in South Africa
Furniture, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Microsoft Business Central According

4.0 2 years ago

Comments: My experience was horrible as partners can deploy the Software but theask you enormous amounts over R200k to set it up. I also found that there is no support in South Africa for the software, you cannot phone quickly and found out how a thing is working. You have to go through the trouble to watch videos or read on Microsoft Learn. I could also not found one accountant who could work in this software for over two years. This was my biggest headache as well as the support on this software.

Pros:

Business Central is a great software with a lot of functionalities. It is the best account ing software in the market..

Cons:

Business Central support is South Africa does not exist. The partners are really useless and see Business Central as a way to make a quick buck. They rip you off and want to charge over R200k. I worked through business central and to set it up should not cost you more than 10k. Another setback is that you don't get accountants in South Africa that know how the software is working. I tried to find accountants for months, and not even one Microsoft partner could refer me to one accountant who knows the software. In South Africa as soon as you put the name Microsoft to a product the Microsoft partners want to Ripp you off? Microsoft business Central licencing is also very expensive and is around R1200 per user. Sage one accounting is very cheap against Business Central and they have quality support. I cannot see a feature for Business Central in South Africa as it is too expensive and basically you don't have any support for it in South Africa.

Jose Julian
Jose Julian
Geologist in Ecuador
Verified LinkedIn User
Environmental Services, Self Employed
Used the Software for: 6-12 months
Reviewer Source

A comprehensive examination of a cloud-based ERP solution for small and medium-sized organizations.

4.0 2 years ago

Comments: Dynamics 365 Business Central is a robust ERP solution that provides small and medium-sized enterprises with the scalability and flexibility they require to manage their finances, supply chain, sales, and service activities. Its cloud-based platform provides customers with simple access to data as well as a variety of customization choices. Customizations, on the other hand, can be complicated, and pricing might be an issue for small organizations. Overall, Business Central is a good option for companies that want to streamline their processes and increase their overall efficiency.

Pros:

Dynamics 365 Business Central is an all-in-one ERP solution that combines financial management, supply chain management, sales, and service.Its cloud-based platform provides users with greater flexibility and accessibility, allowing them to access data at any time and from any location.firm Central includes an easy-to-use interface and a variety of customization options to match the unique demands of each firm.

Cons:

Customizations can be complex and require considerable technical knowledge, making modifications impossible for non-technical users.Integration with third-party systems might be difficult, and some functions may necessitate further customization or development.Pricing can be an issue for small organizations because the cost of adding numerous users or additional services can quickly escalate.

Priyank
Senior Consultant in US
Information Technology & Services, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Great Functionality for Finance ERP

5.0 last year

Pros:

The functionality offered for the finance module along with ease of configuration and implementation for SME

Cons:

Customization to meet business requirements are difficult to make on the finance side

Dominique
Dominique
Team Manager in Cameroon
Verified LinkedIn User
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Dynamic 365 business central review

4.0 2 years ago

Comments: We had some problems due to wrong setting, after the intention by the customer service, we went through a training process, then when could handle and management the software to drive the business with more effectivity.

Pros:

It is perfect solution for small scale business management.Based on it cloud option, we can link operations for more effectiveness and performance.The software have a limited trial versionThe dashboard can give all statistics and the final income or loss at Anny moment Allez powerful management of the stocks

Cons:

To customize the software s not easy at all. Tables cannot me modif.Cloud need to be updated ,it takes too long handle the way to Link operations.

Cesar Josue
University Intern in Ecuador
Verified LinkedIn User
Mechanical or Industrial Engineering, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Dynamics 365: a comprehensive review of Microsoft's enterprise solution.

4.0 2 years ago

Comments: Dynamics 365 is a full and adaptable enterprise solution that could be a great alternative for companies that aim to integrate and automate their business procedures. Nevertheless, the price and the difficulty level could be hurdles, so it is important for organizations to evaluate whether the solution is suitable for their specific requirements before making a commitment.

Pros:

The system seamlessly integrates with other Microsoft solutions, including Office 365 and Power BI, to provide users with a cohesive and smooth experience. The system offers the ability to be tailored and adjusted to meet the specific requirements of an organization. The integration of artificial intelligence and machine learning can enhance efficiency and decision-making capabilities. The solution undergoes regular updates and improvements to ensure it stays current with the latest trends and technologies.

Cons:

Users who lack prior experience with CRM or ERP solutions may face a steep learning curve. Some companies may consider the reliance on Microsoft a potential risk, as they prefer solutions that are more independent. The price of Dynamics 365 may be a barrier for certain businesses, particularly those that don't require all of its features.

Victor
Business Applications Developer in Ghana
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Dynamics 365 Business Central

5.0 2 years ago

Comments: It has been a good product in managing business and its resources. Implementing it makes you learn a lot about what goes into managing and running a standard business

Pros:

it’s a detailed ERP software that can function on its own without tiresome integrations even though it has accommodation for API integrations

Cons:

The fact that the license is a bit expensive so it’s best for large companies with lots of users.

Nabapallab
Sr. Manager Information Technology in India
Retail, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Pathatic Experiance about Microsoft Dynamics Business Central

1.0 3 years ago

Comments: I am having my life's pathatic experiance by purchasing this software by this product value I might had better lots of ERP sofware available in Indian market

Pros:

Nothing is good about this sofftware, its totally waste of money just in the name of Microsoft.

Cons:

Everything has limitation in this software and also non-customizable in maximum cases.

Jeff
Owner in US
Accounting, Self Employed
Used the Software for: 2+ years
Reviewer Source

BC is the best of the Dynamics ERPs

4.0 2 years ago

Pros:

Microsoft took all of the best parts of Dynamics NAV and turned it into Business Central. It's a full fledged ERP with all necessary functionality to run any SMB.

Cons:

Customizable reporting is very weak. You need a 3rd party solution.

Ghafran
Finance Manager in United Arab Emirates
Automotive, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

User Review - Dynamics 365 Business Central

5.0 2 years ago

Comments: Overall experience is amazing in terms of increased productivity.

Pros:

01 - Auto saving option02 - Multiple companies under one user03 - Sales order to purchase order conversion04 - Drop ship05 - Tax structure06 - Financial reporting07 - Budget monitoring

Cons:

01- Little complicated to use for non-accounting background staff.

James
James
Data analyst in US
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Power the growth of your business with "Microsoft Dynamics 365 business central"

5.0 3 years ago

Comments: I have enjoyed working with Microsoft Dynamics 365 Business central ,it's easy to use and the APIs which have made it easier to customize it with our needs .The customer support is amazing both on call and in person.

Pros:

Microsoft Dynamics 365 business central is a very great product , it's easy to use since it has a great user interface .The deployment is easy and took a very short time .It has inpremises and cloud based functionality which has enabled work flexibility.

Cons:

The initial purchasing cost is relatively high mostly to the small enterprises.The system keeps on freezing whereby delaying our customers.

Verified Reviewer
Verified LinkedIn User
Accounting, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Dynamics 365 Business Central

4.0 3 years ago

Pros:

Integration with outlook is the best. No more downloading and sending separate emails. I also liked the fact that it comes with a BI tool for reporting, this was a crisis on Dynamics Navision 2009. The price for the product is very reasonable for small and bigger companies.

Cons:

Difficult to get support from the partners who implemented.

Phil
Sales Rep in Canada
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

DONT PUT YOUR TEAM THROUGH THIS

1.0 5 years ago

Pros:

As some on who has to use this software daily in a client facing role this is the worst product in the world. If you are the product procurement officers and looking for a CRM, you will be hated for years, long after you are gone if you make your co workers use this product. Even making a client card is like puling teeth, the search query for products is ridiculously hard to use.

Cons:

This software makes me want to quit my job because it is so difficult to do any part of the sales process on it. Searching products, making quotes, checking my orders. Also there is no notifications so you dont know when your case has moved along unless you go and physically check it which is also not easy. Once again, if you buy this product you a damning your co workers to years of mental anguish and some might genuinely start hating their job so much that they quit. YOU WERE WARNED.

Jessica
Paralegal in US
Government Administration, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Not for Case Management

2.0 5 years ago

Comments: It was used as case management for the Board of Professional Responsibility. The needs did not match the software functionality.

Pros:

There were some cool features like the filter capabilities. The dashboard was customizable which was nice. You could see what was important to you.

Cons:

I did not like using DMS for case management. It was cumbersome and very touchy. If you clicked anything that was green it would take you to another page. Many times information would have to be input in several places. There is no easy way to view a lot of information at once on your screen using this software. To read an entire case’s history you would have to open numerous other pages.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, Self Employed
Used the Software for: 1+ year
Reviewer Source

Best application for ERP in SME

4.0 5 years ago

Comments: According my experience I recommend this for small scale and medium scale business entities and not for the large scale entities.

Pros:

This is a kind of ERP software that highly used by the manufacturing organizations. The application is advisable for use the medium scale business entities who are operating in manufacturing, retail, trading and distribution business activities. Though this is recognized as an accounting software, it is having the multiple function platforms such as HR management, project management, sales and marketing and supply chain management. Obtaining the information from the system is easy by the way of generating types of reports.

Cons:

The most important drawback of the application is it is functioning slowly when few windows are open. Therefore, it needs to close the windows again and again when application is getting slow. The managing of the application requires a comprehensive experience and knowledge on it. It takes a long time to enter the data to the system. Users need to be familiar with application when entering data. For an instance, there are more unnecessary fields to be filled.