bsport Reviews

Bsport, nice in many points

Pros:

The integration with my former plateform was nicely done and i'm very satisfied

Cons:

They could manage to create an app bsport for owner on the phone, witch would be very supportive for general management. The bsport back office on the computer is perfect, on the phone it needs to be upgrade !

A premium product which runs rings around the competition!

Comments: Nothing but support from day 1. from initial contact, migration and launch, to checking in after a month: I love the support and the personal team Bsports provides. I have an intimate studio and I want to be able to provide a personal experience for my customers, and Bsports provides that!

Pros:

The customer support. Every step of the way you have someone who shows you step by step how to find the best solution. Plus it’s intuitive. You think you want to find or use some data and there’s something already set up that allows it!

Cons:

No PayPal! It was a big adjustment for myself and my users but not a deal-breaker. The initial costs were steep but working with the program month by month and having no hidden costs - I feel like the platform works for me instead of me working for the platform

Alternatives Considered: Momence and Mindbody

Reasons for Choosing bsport: They had no customer service. The day I signed my contract I had no one on one contact. The help site is quite confusing and didn’t offer any personal solutions - most thi be s I had to figure out myself.

Switched From: Eversports Manager

Reasons for Switching to bsport: The personal experience of having everything completely customisable - plus my one-on-one account manager. Jeremy has been incredible!

Extremely negative experience with Bsport

Comments: We regret having made the decision to change to Bsport and we have received a lot of negative feedback and complaints from our students and teachers alike about the solution. The solution has a lot of potential but the team at Bsport overpromised and did not act on our feedback - even after 8 months and even as regarded legal compliance issues. Worst of all, Bsport is currently coercing us to sign a new contract about payment liability by having blocked all of our payouts (Stripe payouts go via them first) unless we sign the contract.

Pros:

The advantage of Bsport, from our studio's perspective, is that it is one of the very few solutions on the market that has APIs with both Urban Sports Club and ClassPass. The templates for automated e-mails that are sent out to your customers (e.g. booking confirmations) are customiseable with your studio logo and colour. From our experience, this is about it when it comes to the advantages of this solution.

Cons:

Bsport has been very pushy in their sales efforts toward us from the get go, telling us that everything on our priority list would be possible in Bsport. Only once we entered the contract, we gradually learned that most of this actually was not possible, but then it was already too late. We have been customers of Bsport since January 2024 and have now exercised our special right of cancellation. Some key issues with the solution include: - Bsport's solution is non-conform with the German Law for Fair Consumer Contracts, as the software does not offer a cancellation button (we have flagged this for 8 months now and cancelled the contract because of this legal risk). In practice, this means that your students have to e-mail you to cancel their memberships with you - they cannot cancel them themselves. - Our students find the Bsport user interface so non-intuitive that they do not manage to cancel their bookings for a class - we usually have to do this manually for our students. We flagged this repeatedly but no action was taken. - We were told we could generate payrolls in one click with our former system of offering different payouts depending on the source of the student booking. This was a flatout lie. You can only apply one payroll rule per teacher. We had to change our entire studio payment system because of this. - Direct reimbursements of students do not work for us most of the time - we always see an error message and have to reimburse manually (NB: Bsport told us in once case that this is due to SEPA transfer times, but we retried two weeks later and it still did not work). - Our students cannot create an account on Bsport on our via mobile - the layout of the sign-up form in German language is shifted, such that crucial boxes that need to be ticked overlap and cannot be ticked (incl. the Terms and Conditions). We flagged this for 8 months now and no solution has been offered to us other than: Your student needs to sign up via laptop using Chrome. - We have personally found the system extremely complex to use and highly error prone.

Software with many features

Comments: I Had some miscommunication with Bsport about the contract conditions, but eventually things were resolved. Overall I think that the software of bsport is good, I would recommend it to big studios with multiple teachers and locations because it can definitely support the need of it.

Pros:

software itself has great features and is user friendly.

Cons:

Contract renews automatically every ear and it strictly lasts 12 months, which you need to be aware of yourself.

Friendly software & team

Comments: Overall our clients are happy with the software and we’re not getting any complaints. The system is fairly intuitive and easy to use from our end otherwise the tutorials are short and sweet and the team is ready to answer our queries

Pros:

The team is very helpful, they allow feedback and they use it to develop the software. We like that it’s a startup who accepts our advice. It’s easy to use and intuitive as a software

Cons:

The reporting is a little confusing, I don’t like the tabs - would rather see a list only with more filters as to categorize my revenue streams. Would also love if the PoS is less clicks, as it takes time to go through a sale and finally connect to the card reader

Alternatives Considered: Mariana Tek

Reasons for Choosing bsport: Mindbody was giving us and our clients a headache. Too many features that are useless and confusing and the platform is not intuitive, it wasn’t easy to get anything done without their help. It’s a dinosaur in need of complete renovation

Switched From: Mindbody

Reasons for Switching to bsport: Offer was more straight forward and simple, same time zone, more appealing and modern platform, tech founders

Visibility of the whole studio in one place

Comments: The bsport team were very supportive in the migration process from prepping me for the build-up to post-migration follow-ups to iron out any issues, where I was unsure of settings or how to get something done.
I think the product is great. It is seamless, intuitive and having that integrated view of the business is very valuable from a time and money perspective.

Pros:

Having shifted from multiple systems to bsport which does it all is much more efficient for managing the business. There is a single source of information. In addition, I can view the info in bsport from different perspectives - by customer, customer behaviour, by pass type, marginal value of teachers etc. These insights allow better decision-making. The platform is intuitive for both the member and the back-office user to navigate.

Cons:

I wish some of the standard reports, like sales, payments/settlements etc. were pre-setup. Because of being in west coast North America time zone, there are not great time zone overlaps with the support team. I find them responsive when they are in office, but the support isn't available 24/7.

Alternatives Considered: Momence

Reasons for Choosing bsport: Clunky, out-dated MindBody where everything feels like it's an afterthought. In Canada, Mindbody don't offer a tap and pay card processing solution. Our newsletter database was in Mailchimp, we had no ability to talk directly to clients who we could see liked to attend a specific class or had a certain pass-type etc. As a result all marketing was unintegrated and untargeted. Our online channel was in Vimeo OTT so Mindbody passes were useless and it was as separate customer database again. Lastly we wanted to add a webshop, like Shopify, which would require yet another inetgeration app between Mindbody and Shopify to keep the records in sync!

Switched From: Mindbody, Vimeo and Mailchimp

Reasons for Switching to bsport: Momence pricing for the same features was more than double and to be honest at the Momence price point we couldn't afford to switch, but would have just stayed with the cobbled together MindBody platform. Plus Momence doesn't currently offer the webshop functionality or it is very limited in comparison to bsport.

A big fan of Bsport! Highly recommend

Comments: Efficient, supportive, forward-thinking, supports my business so well, it has been very well thought through by people who have obviously worked within the industry. Such a fantastic platform and I would certainly recommend! I look forward to all the upgrades you integrate over the years to come. Big thank you! :)

Pros:

Functionality, the create tutorial videos, it's a simplified and very efficient, streamlined but extensive platform which supports my business absolutely perfectly, the team are so helpful with queries and to expand my business, I feel I've chosen the most supportive platform!

Cons:

It would be great to have a login for me to see what customers experience so I am able to more easily help their queries. Sometimes steps can be a bit confusing with the tags and ways in which I need to link passes to products to ensure they are sold in the correct usage. However the team have always sorted problems for me very quickly. Also would be great if the calendar linked to my google calendar so i can see bookings that come in live. Would be great if I could have the "hide" option so I can upload month's worth of classes without them going live for booking. The app would be great if I could book people in through that rather than need to use a laptop always.

Alternatives Considered: Momence

Reasons for Switching to bsport: The fact you guys offered appointments, plus weekly classes and events, plus online library and live classes. You had everything that I needed... Momence links live to Google Calendar though, which I would have really liked to make use of! And they also have more filtering systems for their online products - would be great if you looked into what they offer and run something similar as it had a nice organisation and feels more like online courses, drip fed, which is what I felt was missing from Bsport.

Excellent, would recommend to any gym/client based facility.

Comments: Brilliant. The team are friendly and great at setting you up and are quick to get back to you with any issues.

Pros:

Fantastic customer service and easy to use.

Cons:

Reporting function could be clearer and a little simpler. If another app could you made for the back office mobile user that would be the final touch to make it perfect.

BSport Feedback

Comments: I feel like I'm still learning if it works for me! So far, so good though (:

Pros:

All of the features are easy to use and the backend looks really friendly! I love that I can have an App Store App, integrate Zoom for easy stream of classes, and also the virtual video library.

Cons:

My App icon doesn't look good and it still hasn't been changed after months. Sometimes the software glitches but that's not a big deal.

Management System

Comments: Up to now good and the online support by [sensitive content hidden] has been amazing.

Pros:

We like the fact that we have our own branded app and that the platform is personalised to the user.

Cons:

We would like the booking app to have the management tools in it so that we do not have to go into the back office to work them.

Great Support for a Small Yoga Studio

Comments: I opened a small yoga studio and wanted an online platform to help manage student sign ups and membership. The system overall works very well for this and more. It makes running my small studio much easier. The support bsport offered during set up surpassed my expectations, and any time I have a question it gets answered very quickly and efficiently.

Pros:

The website integration is really great and allows for a highly professional appearance. The class management is quite good, and the memberships allowing for automatic billing is a huge benefit. The reporting is great. For a small studio, this platform makes running the business much easier.

Cons:

The back end takes a bit of figuring out how to use, and is not easy to use for those who are non-technical. Some of my yoga teachers who are not very tech savvy struggle to use the system.

Alternatives Considered: Mindbody

Reasons for Switching to bsport: Another yoga studio owner/friend recommended bsport above Mindbody.

Good Modern System

Comments: Like the overall system, excellent account management support.

Pros:

Features are good and easy to use. We also have the App which customers love!

Cons:

I find some of the reporting and marketing functions hard to navigate.

Alternatives Considered: FOX

Reasons for Choosing bsport: Mainly price - the bundle via Bsport is much more valuable.

Switched From: Mindbody

Reasons for Switching to bsport: Overall delivery, training and support

My high hopes for Bsport were totally crushed

Comments: the process of setting up and getting data transfered was chaotic and a lot of miscommunication went on, so it was not done properly and took more than three weeks I had to do all my private appointment bookings again by hand as they did not transfer these. Very hard to get the cumstomer support. My difficulties not taken seriously, no apologies, no refund.

Pros:

I did like the fact you can creat individual auto-reminders for each class, which means I could send the Zoom link in each reminder for the class. Tagging clients can be useful to create groups.

Cons:

When I bought it, after a very good hard sell by someone who obviously did not know much about the actual functionality, it turned out Bsport did not have some very basic features yet avaikable; they were selling a half built service! I could not create a block of classes which clients could ask to automatically be booked in to; they had to book each class separately and as they were not used to this, I ended up having to manually do this for 98% of mu clients. I lost clients this way as they were so upset about the booking system. They tell me they now have this function, but what use is this for me when I spent £2700 upfront for software that turned out not to be at all functional for me. It also randomly sent out emails in French to clients when nothing had been done in their accounts! The staff have not dealbt with any of my concerns or rectified anything and will not even dicuss compensation a refund.

Great

Comments: Extremely good

Pros:

Since I started to use this software all my bookings and paiements for classes are much easier!Great for my Pilates studio!Extremely easy and intuitive to use.The staff team is amazing and always ready to help us!

Cons:

It takes a while to set up everything because it’s you that does it from the scratch

Alternatives Considered: Mindbody

Reasons for Switching to bsport: Tried Mindbody and it was too complicated and to expensive

Really happy I took this step for my online studio

Comments: Really happy I changed from Eversports to Bsport. My expenses are clear every month and the videotheek is easy to use (which is important for an online yogastudio). Support is also really helpful, as I'm still learning the ins and outs of Bsport.

Pros:

Video on demand is really easy to use and it looks nice. People can find the classes easy and are also happy about it.

Cons:

So far I miss that there's not an automatic invoice every week of the payments of memberships. Still learning more and more about Bsport, so much is possible.

Click & Go booking platform

Comments: The quick personal service from BSport made me feel as a newbe that everything went smoothly. All the further options they offer inspired me and motivates expansion.

Pros:

The Google feel template that makes it enjoyable to use. It's instantly recognisable. It's also build for future growth with more functions and helpful tools.

Cons:

For small businesses it's pricey - perhaps a package deal for this group could be added.

Goodbye to Mindbody

Comments: bSport is really a game changer. It's everything I've ever asked for/wished for in a management system in one package. We have a lot of niche offerings different than a traditional yoga studio with the same weekly classes. So we needed something that had the flexible to work with us. I can't say enough good things about how seamless the migration process was, how attentive our account executive is and how welcome and heard we have felt during this transition to bSport.

Pros:

Unlike our experience with previous providers, I have spent much less time needing extensive tech support since switching to bSport. And if I have needed help, bSport is very responsive and quick to provide support and resolutions.

Cons:

Nothing so far! We've been on for about 4 months and it's been smooth sailing.

MLN review

Comments: Easy & perfect for fitness world . Many details than other app don’t have .
Perfect to link customers / calendar / teachers / group / private & ACCOUNTING

Pros:

My feedback & my customer service with my only one interlocutor : [sensitive content hidden] . Awesome guy .

Cons:

The time for the payment on our account

Bsport - Train Yard

Comments: Really good, especially the customer service, you always get back to me straight away

Pros:

How it is simple to use and laid our in an easy way

Cons:

I think the late cancels/no shows could we easer as we still have to manually take payment for those that are not on a subscription

bsport review

Comments: Very happy overall

Pros:

Easy to use for customers, nice simple attractive interface. Range of features. Easy integration with our website. Branded app.

Cons:

Billing/invoicing could be slightly smoother in terms of emailing customers when billing/taking payments

Great registration system

Pros:

It is easy to use and the customer service and helplines are fantastic.

Cons:

I literally can't think of anything!! Maybe to be able to add in people on the teacher app (who haven't signed in for a class) and not just the back office?

exceptional customer service

Pros:

A young business with a massive potential. The team are exceptional and what they lack in any area, they more than make up for in customer service.

Cons:

i don't find it very intuitive often. i wish the reporting was better

Great potential, needs some time to improve

Pros:

- It is quite easy to learn and intuitive, the UI looks tidy- the package system is rich and suits places that sells packages- the integration between app and backoffice is quite smooth (edits made in the backoffice is reflected quite immediately in the app)- the ability to personalize email templates is great- the customer support is responsive- it's great that we can accept credit/debit card payment without any terminal needed

Cons:

- the minimal feature in the app for the teachers. It would be great if we can have teachers book in their private clients using the app- if possible, we'd love it if the schedule can be filtered to show certain teacher's timetable. The master's account is lacking in this ability and the week's schedule looks a bit messy with all the teachers' schedule of the week overlapping together- in the app, we are taken to the payment page every time we add an item, making it difficult if we want to buy multiple items- it'd be great if we can easily see a summary of the day's private appointments (not just group classes)- Would be great if private appointments can have 2 attendees (semi-private)- if possible, we'd like the option to adjust and personalize our invoice layout- it'd be great if teachers can adjust their location availability without a second account

Excellent customer Suppoirt

Pros:

Easy deployment system and setup, the customer service and assistance made the launching quite easy.

Cons:

The stock management and product-categories management can be improved.

It helps us to be a better studio

Comments: Great!

Pros:

It's easy, great help/service desk and it makes our live easyer

Cons:

maybe that you have to buy a vieuw extra options to have it all