Carepatron Reviews

A free and well designed platform for mental health practitioners

Comments: Love the smooth user experience and am excited to uncover more of their features

Pros:

How it can be linked to other apps such as Google Meet or Zoom

Cons:

How I can't use AI note taking with it, for example tl dr

Excellent EMR at an amazingly low cost

Comments: I recently started using the Carepatron electronic medical record (EMR) system. I have only been using it for a few weeks, but it has been a very welcome addition to my practice, and though far less sophisticated than my current EMR, I prefer Carepatron for many reasons. I believe it will significantly improve my practice's efficiency and patient satisfaction. Here's why I love it: Simplicity and Intuitive Design
The first thing that impressed me about this EMR system is its simplicity. The user interface is incredibly intuitive, making it easy to navigate through patient records, appointment schedules, and billing information. For instance, setting up a new patient profile or updating existing records can be done in just a few clicks, saving valuable time during busy clinic hours. Professional Patient Portal
The patient portal is a standout feature. It looks very professional and offers a pretty seamless experience for patients. They can access their medical records and communicate with our office fairly easily. It has timely SMS and email reminders. Online Payment Offerings
The online payment option is great, and I think will streamline our billing process. There is no current insurance billing ability, but my practice does not accept insurance. Patients can make payments directly through the portal, which is excellent. My current EMR has the same functionality, but it is so complex to use that it is almost problematic. The simplicity and ease of performing the same task with Carepatron is wonderful. Apparently, an insurance billing functionality is being developed. Bidirectional Google Calendar
Interface Perhaps my favorite feature, and one of my greatest requirements, is the bidirectional interface with Google Calendar. This integration allows me to sync my appointments seamlessly, ensuring that my multiple schedules in Google Calendar are always up to date. For example, if I add an appointment in the EMR, it automatically reflects in my Google Calendar, and vice versa. This has drastically reduced scheduling errors and eased my constant schedule anxiety. Technical Support
Technical support been absolutely amazing. Their online documentation (written and video) has been extremely helpful, while still being very simple. Correspondence with the technical support team has also been a great experience. Areas for Improvement
While this EMR system is so very impressive for the extremely low cost, there are a couple of areas where it could be even better. Firstly, a more robust AI integration would be beneficial. While it is amazing that it even includes a clinical AI integration, the current functionality is unfortunately very primitive and frankly, not that useful. I use a standalone AI Scribe that I must copy content from and paste into Carepatron notes. Secondly, the ability to e-prescribe medications directly from the EMR would be a hugely valuable addition, making the prescription process faster and more efficient. Currently, I need to use a standalone e-prescribe software to perform this task. The included templates are user generated and are quite limited. While I appreciate the ability to make my own templates, it would be a great addition to have a more sophisticated functionality in terms of creating those templates, with the ability to have easier navigation and easier data entry during patient visits to create more complex patient records/notes. And while it is not a problem for me, I suspect some healthcare providers would want some integration with laboratory, radiology, or other testing reporting, which I believe it does not have. Conclusion
Overall, this EMR system has been a breath of fresh air for my practice. Its simplicity (for both me and my staff), professional patient portal, convenient online payment options, excellent integration with Google Calendar, very significant affordability, and great technical support should make it an outstanding choice for many healthcare providers. Despite the minor drawbacks, I highly recommend this EMR system for its exceptional functionality and ease of use. And you can start using it for FREE. It doesn't get much better than that!

Pros:

Please see the entire review that I wrote regarding my overall experience.

Cons:

Please see the entire review that I wrote regarding my overall experience.

I review and read and practice with it

Comments: it was amazing and if you wanna reduce your stress and anxiety and be calm in your life and have a good and healthy program for your mind and behavioural just come in carepatron

Pros:

mental health programs and scheduled planning helped me more

Cons:

its so good but i wanted more space to chat with another people about mental heathes things in app

All tasks in one place

Comments: I manage each task to be done and already done on a daily and timely basis, it helps me maintain order with the entire team with the documentation uploaded for everyone in general without having to download it from other sites

Pros:

I can keep my entire team focused in one place developing daily tasks without having to move between several applications, it adapted very well to our needs to be able to have a more active productivity with deliveries on stipulated dates and a more organized work all with the same information.

Cons:

There is no reason to say that I dislike something, I like the entire software

Carepatron is great

Comments: My overall experience is positive. The customer service is responsive and the product continually evolves based on customer input. Thanks.

Pros:

The customer service is great, the product is great. In particular, if I have a special need the product is updated to reflect that need in a timely manner. I like access to the templates so I can customize these for my specific needs.

Cons:

I want the product to offer resources to be CRM system in addition to EHR system. An integrated approach would be awesome. To have a BAA covered marketing and communication system integrated with EHR is something missing in the market.

Amazing platform that is easy to use, has advanced customization features, and is affordable!

Comments: I am very happy with my overall experience with Carepatron and especially the customer support I received when needing to troubleshoot a couple of minor issues with charting/notes not saving. The team was very quick to respond and remedy these issues, and no issues have ever come up since. This is a platform I will continue using as it is an affordable option with advanced features.

Pros:

As a new practitioner starting an online practice, most EMRs cost quite a lot, which is not feasible for new practices just starting out. Carepatron is an alternative that removes this barrier while allowing for customization and ease of use. New features are continuously being added to allow for a more seamless experience for both myself as a practitioner/user and clients.

Cons:

Nothing yet! When I first started using Carepatron, it was newer and more limited in features having some limitations to other options like Jane. However, since then, many advanced features have been built into Carepatron and utilization of these features is seamless. Now any feature I need is available when I need.

Best System ever

Comments: Its the absolute BEST system. I LOVE it. It makes my coaching business SO much easier to manage in every way.

Pros:

I LOVE the ease of the system, its an all in one management tool for clients, client notes, invoicing, scheduling and client portal.

Cons:

Doesnt integrate with apple calendar and doesnt integrate with paypal. Does have integration with Google Calendar and Stripe. Also doesnt yet have ability to do group bookings but this is coming. Carepatron are always adding to and improving functions which I love also.

Great Option!

Comments: We have sought customer service for various questions over the year and their response and time is superb. You always feel like you are being taken care of.

Pros:

I love the unfussy appearance and ease of use. Everything is there, but uncluttered. It has the feel of minimalism but with capabilities good for any individual or group practice.

Cons:

Lack of connection to Insurance clearinghouse... we need that for at least some of our team members.

Carepatron has everything I need and is affordable

Pros:

Has everything I need for a really low price in comparison to other options. I love that I’m able to sync as many calendars as I need with my calendar is Carepatron which is essential for me. I also love how easy it is to customize forms. It’s also great out they just added and inbox feature to sync your email.

Cons:

There’s no measurement based data collection. There’s forms that allow you to collect data, but that data is not automatically synced into some type of database for you to look at.

Seamless Experience

Comments: My experience with Carepatron has been nothing short of amazing. I had been searching for an EHR platform that included many of the components needed to run a successful business at a reasonable price point. Well, I found it! Carepatron is simple to use, has an assortment of tools, and is reasonably priced for all professionals. It’s not a platform that attempts to up charge the professional at every opportunity, but identify ways that it can unequivocally meet the needs of its customers.

Pros:

What I like most about about Carepatron is that it’s basically an all-in-one platform. In other words, you don’t have to integrate or identify other platforms to be used alongside. From billing, calendars, communication to telehealth, professionals have the ability to operate a business all in one place.

Cons:

In my opinion, Carepatron would benefit from an internal email system within its platform. While the note feature can be utilized for communication, having an internal messaging system will allow for more organized and seamless communication that is separate from other files.

Excellent Mental Health EHR

Pros:

Ease of use and accessibility, not complicated, efficient self-explanatory

Cons:

Doesn't have various payment options or providers and currently does not have insurance billing option. Also the intake paperwork or documents send to clients could be a little more seamless.

Helpful resource for document library

Comments: I have enjoyed being able to get to know what all Carepatron has to offer on the free starter plan, especially as a solo practitioner. Right now I probably will only use it for the templates, but I would highly consider changing EHRs in the future depending on my practice's circumstances.

Pros:

I really like the customizable templates with the many different options for fillables (checkbox, text box, radio buttons, etc) and electronic signature. I have been able to create templates for practice documents that make my solo practice look professional to doctors offices, schools, etc. I haven't made the switch from TherapyNotes to Carepatron for my EHR, but I like that if I wanted to do so, it would be a seamless process to import based on the tutorial I viewed.

Cons:

The primary thing that is cumbersome so far, and part of why I haven't made a decision to switch from my other EHR, is that I haven't figured out how/whether Carepatron handles medical billing/insurance payments. That could be because I'm on the free starter plan and it is part of one of the paid plans. Occasionally the templates can be a bit of a mess to edit if you're customizing someone else's from the template search.

Great platform

Comments: Really great platform with lots of great features.

Pros:

The free version was really useful in being able to have a go and really get a grasp of the platform without the commitement of a limited trial.

Cons:

Contact with support team was challenging as replies were slow.

Carepatron Review (admin perspectives)

Pros:

Customer service is helpful and Carepatron offered so much more compared to other companies.

Cons:

There is absolutely nothing I dislike about Carepatron.

Carepatron for Private Practice

Pros:

As a sole practitioner in a counseling private practice, Carepatron has been an excellent choice for managing client scheduling and billing. It is extremely cost effective, which has been important in managing my budgeting.

Cons:

I am excited to see how Carepatron will continue to expand their forms applications so that I can customize and digitize more of my client forms.

[sensitive content hidden] is involved in customer support!

Comments: Good, especially with customer service being with a real person, as opposed to only "chatting" with a robot!

Pros:

inexpensive, easy to use. Good support by a real person. I have been impressed that the [sensitive content hidden] has schedule tech support with me personally a couple of times, to help resolve my tech issues, which were usually on my end. He was very kind, helpful and efficient.

Cons:

I don't really have any cons. I have not yet tried all the features, such as patient self-scheduling or charging patients. I also am a sole proprietor, so I don't have other employees to schedule.

great experience overall

Comments: great and would use it again and would like to see it agianand would like to see it again in the next experience that I have

Pros:

everyhting went well and liked the overal experience

Cons:

nothing to offer about this being a negative experience

Phenomenal

Pros:

The user friendly platform, HIPAA compliance is top tier.

Cons:

Not applicable. Me and my team love Carepatron!

No quick tutorial/guide

Comments: I poked around and could not find the information I needed to use it easily. I learn a new software or platform about once a week, so it’s not like I can’t learn easily, but it just was not clear as quickly as it should be.

Pros:

I liked the description of what it offers

Cons:

I was pretty unclear to me how to use it

Great start to creating a space telehealth space.

Pros:

The charting has plenty of templates for you to build and keep your notations of visits clean and professional.

Cons:

The coding for services is limited primarily to mental services. I would have liked to have more options for billing coding.

Winning with Carepatron

Comments: Again I've not really had any problems - The program is effective

Pros:

There isn't anything I don't like, The times I've had a problem it's been taken care of

Cons:

The length of time it takes to get an answer

Amazing platform

Comments: It has been a wonderful and seamless experience.

Pros:

What I liked about Carepatron is all the limitless resources it has available to use for different provider roles. I was amazed. It was an all in one place for the things that I needed for my business. And if you’re starting off small it has a free plan that is very useful as well. I like how you can also customize according to your brand

Cons:

I have no complaints so far! It has everything I want and need

Great use for our health company

Pros:

I love how user friendly it is. It is very straight forward and simple to use.

Cons:

I do not like the limited options it has for communicating with clients.

Easy access of carepatron

Pros:

I love how the site is seamless to use and very helpful

Cons:

Users like me often appreciate the comprehensive care provided by CarePatron, although some may desire even more personalized options. Despite its user-friendly interface, a few individuals may seek further enhancements for seamless navigation and access to information.

Licensed Clinical Social Worker

Pros:

Ease of it's use and the versatility of the resources it provides

Cons:

Not really sure what I like the least because I don't really have an opinion.