--- description: Discover the benefits and disadvantages of Custify. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Custify Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/30961/customer-success/software) > [Custify](/software/190125/custify) # Custify Canonical: https://www.capterra.co.uk/software/190125/custify Page: 1 / 6\ Next: [Next page](https://www.capterra.co.uk/software/190125/custify?page=2) > Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. > > Verdict: Rated **4.9/5** by 122 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Custify? B2B SaaS companies ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 122 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Custify - **Location**: Bucurest, Romania - **Founded**: 2017 ## Commercial Context - **Pricing model**: Other - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - CSAT Survey Structure - Churn Management - Collaboration Tools - Customer Data Management - Customer Engagement - Customer Experience Management - Customer Journey Mapping - Customer Segmentation - Customisable Forms - Customisable Templates - Email Management - Engagement Tracking - Feedback Management - Health Score - Multi-Channel Communication - NPS Survey Structure - NPS of Customers - Onboarding - Performance Metrics - Process/Workflow Automation - Reporting/Analytics - Revenue Management - Sentiment Analysis - Survey/Poll Management - Task Management - Trend Analysis - Usage Tracking/Analytics - Visual Analytics ## Integrations (22 total) - Chargebee - Freshdesk - Freshsales - Gmail - HappyFox Workflows - HubSpot CRM - Intercom - Microsoft 365 - Microsoft Outlook - Pipedrive - Recurly - RudderStack - Salesforce.org Nonprofit Cloud - Segment - Slack ... and 7 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Success Software](https://www.capterra.co.uk/directory/30961/customer-success/software) ## Related Categories - [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software) - [Customer Success Software](https://www.capterra.co.uk/directory/30961/customer-success/software) - [Customer Retention Software](https://www.capterra.co.uk/directory/34255/customer-retention/software) ## Alternatives 1. [Customerscore.io](https://www.capterra.co.uk/software/1072389/Customerscore-io) — 4.8/5 (17 reviews) 2. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [Skalin](https://www.capterra.co.uk/software/1018511/skalin) — 4.9/5 (55 reviews) 5. [monday CRM](https://www.capterra.co.uk/software/1024614/monday-crm) — 4.7/5 (458 reviews) ## Reviews ### "Great customer management platform" — 4.0/5 > **Kelly** | *15 November 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Lots of great features such as health scores and playbooks to save time > > **Cons**: Sometimes we have issues with emails not sending / delayed sends > > Overall a really good system, does a lot of things all in one place and new features are being developed consistently. Great support team when needed. ----- ### "Great tool to streamline CS processes and measure customer health" — 4.0/5 > **Elena** | *25 July 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Long list of integrations covering most of the systems we're working with. Very flexible to adapt to existing processes and make them more efficient with playbooks/ lifecycles. The Health Score feature has been a massive value add for us and it's flexible enough to support our outcome based customer health scoring which is quite complex. Can't fault the support we have received from \[sensitive content hidden\] and the team\! Super responsive and always happy to answer questions, offer advice and come up with workarounds if needed. We have also seen many of our feature and improvement requests/ suggestions materialise which is fantastic. The recent updates to the task manager have been a game changer and the team at Custify is working hard on providing regular quality of life improvements\! > > **Cons**: Technical implementation has required a lot of effort on our end. Complexity of the system means it takes quite a long time to really become proficient with all the features. The administration of the system is quite time consuming, but this is also due to the fact that we're using it a lot and try to get the most from the system. > > Our overall experience has been very positive. The platform is extremely flexible and there rarely is a case of "not possible". I'd say the system needs someone tech savvy enough with time to dedicate to setting it up and maintaining / updating it on a regular basis in order to make the most of it. But if you do have that, it is a very impactful system to have\! ----- ### "Overall great experience and great product" — 5.0/5 > **Joel** | *12 July 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I particularly love using the health scores to anaylse my client's health and see which ones may be at risk. This is such a strong indicator for us. They are also very customisable depending on your product which is great. The support at Custify is excellent. Issues are addressed quickly and they really seem to take client feedback on board. > > **Cons**: I find that the email modal is probably the bit I like the least. This has improved a lot but there are still a couple of issues with the UI, and with emails becoming stuck in pending. > > Overall, this has been excellent. I really get a lot out of using the platform overall. ----- ### "Great support from Custify" — 5.0/5 > **Kev** | *16 December 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Flexibility in the platform. Our CSM is super knowledgeable. > > **Cons**: Only thing I'd say is because it so powerful, the possibilities are endless, so working out how implement an idea can sometimes take a little while to figure out. > > Brilliant. We've used Custify for 3 years and the support we receive is top class. Lots of product updates too, so the platform is constantly evolving with us and our needs. ----- ### "Easy to use and a massive help." — 4.0/5 > **Ryan** | *11 December 2024* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Easy to use and really helps automate the Sales \& CS flows. > > **Cons**: Some of the integrations or functions may be missing, but the team is happy to listen to our needs. > > Happy with everything so far and looking forward to what's to come. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.co.uk/software/190125/custify?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/190125/custify) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data