Art Center Canvas Reviews

The best investment for our nonprofit arts organization!

Comments: "Excellent response" and "solution-driven" are terms that describe our aggregate experience with ACC staff and developers. Oregon Society of Artists is unique in the way it handles class and workshop registrations, exhibit entries, and instructor compensation, so it has been necessary for the software to be adapted to our needs by discovering/implementing many "unique-to-us" business rules. There have been moments along the way that were frustrating for us and for ACC's people, but ultimately we've found ACC staff and developers to be good partners who are responsive to our needs and willing to find solutions that really work for us.

Pros:

Art Center Canvas (ACC) successfully addresses the complex needs of Oregon Society of Artists, with the most significant impact being the enormous reduction of daily staff hours spent on registrations for classes and workshops and entries for exhibits.

Cons:

Depending upon a user's level of experience or comfort learning/navigating within new software, some may find the interface to be non-intuitive. In our office we've found that the learning curve can be quite steep for some key users.

The Clay Studio review

Comments: We have relied upon Art Center Canvas (ACC) for online class registrations, ticketing, membership and donor development for more than 6 years. Over that time ACC has added features and functionality that responded to our growing needs to reach our community of students, artists and ceramic enthusiasts. Our ability to provide input on new features and suggest improvements to streamline our operations has helped us to scale our operations with our growth. In 2018, we made the decision to improve our online shopping of ceramic artwork from nearly 150 artists across the U.S. We shopped around for software that could effectively process online gallery sales. ACC and their support team was our best option. We trust ACC's level of support and responsiveness to our center's needs. It was a major project with considerable team work among our web developers, ACC and staff. We are proud of our online showcase of the art and craft of clay with the seamless online processing from ACC.

Pros:

I like having all of the data and account history in one place. We have multiple programs and enter point to our organization and it is great to see how individuals are interacting with our organization and easy to track.

Cons:

The software has a few glitches when using a Mac computer but is continually improving.

Over promised; under delivered

Comments: This company seems to forget that the client is the customer. Phone calls, emails are responded to with what we perceive as aggression and a feeling that we have been an annoyance. (However, I will note that the company reps have been quick to respond during urgent issues, even if outside of business hours.) Never have we felt that they had our (the customer) interest at heart. While not the most costly product, the price is paid in huge staff hours trying to create and learn workarounds to overcome the MANY challenges presented by this over promised product.

Pros:

Originally, we were sold on the suggestion that we could customize reporting. However, in reality, this customization temptation results in too many options without clarity then landing with conflicting data in the reports.

Cons:

It is not intuitive at all. Whether as an employee user or a for our members and students, the functionality of the product is confusing at best. Our longest tenured employees still regularly stumble upon confusing action, reports, etc. The learning curve is so long that there is no mastering the product.

Responsive

Comments: Good - they are responsive and working to improve their offerings routinely. Admittedly, I am new to ACC so am not entirely proficient in its functionalities, however, I am hoping their responsiveness is indiciative of improvements being made to the software.

Pros:

The customer support is excellent - I routinely receive very timely assistance with issues reported. This software covers a great breadth of functionality from class registration to exhibition registration to ticket sales.

Cons:

There appear to be frequent glitches in the software that require customer support.

The most customizable I've ever seen.

Comments: My overall experience with with Art Center Canvas has been very positive. The creator and support staff have always been receptive any issues, new ideas and changes that have come along through the course of the ever changing needs of our community art center.

Pros:

The flexibilty of use and the sheer volume of features that it is capable of handling.

Cons:

It's not always the most forgiving in fixing mistakes of human error

Art Center Canvas Review

Comments: We have found Art Canvas to be the ideal customer management vehicle for our purposes. Support is very reactive to our needs.

Pros:

Ability to organize data about our membership base for targeting purposes.

Cons:

There are features in this program that we do not need or use, but that is really not a complaint...we just don't use them

Art Center Canvas for Art Center

Pros:

There is a high level of flexibility and features that make it feel customizable to our needs, with a reasonable price compared to other similar programs

Cons:

I think the interface could benefit with two lenses of design and user-friendly functionality

Art Center Canvas review

Pros:

I loved that I could update the registration pages immediately. For example, if I saw I made a typo in a class description, I could go to the class/activity scheduling section, fix the mistake, and saw it change right away on the front end.

Cons:

Refunding has caused me the most amount of hassle.

Great software and support

Comments: We used to have to keep track of registrations, sales and donations with different programs. Now we can keep track of it all in one. Now I can see all the activity for a patron in one place.

Pros:

I am very happy with the support as we are learning how to use the software and making changes to fit our needs. My requests are answered promptly and the Help Chatline is great.

Cons:

I wish I could drill down to the transactions from the reports.

Quality and user friendliness

Comments: General happiness in having this product. I recommend it to some friends because of the need to have something like this in the business world.

Pros:

The product is very fun to use, it has many options. When you get the hang of working with this product, you practically forget about the others. For my business, it was extremely useful, as it opened the door to innovation and news.

Cons:

In the beginning, I didn't have many facilities to develop, only after some studies and research that I found it easy.

Pass the Buck

Comments: Business problems are not being solved. I'm waiting for the day when we can kick Art Center Canvas to the curb.
Most recently we have encountered issues with customers being charged multiple times because a 'patch' had not been installed correctly to stop multiple transactions from occuring.
We have encountered issues while uploading classes that didn't occur in the past. ACC rep pass the buck and do not respond to postings (not chat) asking for help.
I am frustrated with the system everyday.

Pros:

That it handles everything: classes, memberships, gift shop sales and donations.

Cons:

The customer service experience when a problem comes up. This happens on a weekly basis. Usually, responses include naming the customer as at fault.

I like Canvas because it's a very practical application to use.

Comments: I use Canvas puase daily because it facilitates my posting and planning during my work, I highly recommend it.

Pros:

I really liked the practicality and tools of use that it offers us for free.

Cons:

I would like some options that are available to be free, as the best images are paid.

very good and easy to use

Comments: I always use it is a tool that makes my day a lot easier, I highly recommend it

Pros:

I really liked the ease and practicality of use and the various tools available

Cons:

there should be more free tools because we don't always have conditions to pay

Tudo que precisa saber antes de aderir o Art Center Canvas

Pros:

o software ira te ajudar bastante na sua organização de tempo, além de que voce cliente consegue agenda o seu melhor horário, e um site simples e pratico de mexer além de fornecer ferramentas para registros on-line registro, emissão de ingressos, vendas e associações.outra vantagem é que por essa plataforma você consegue facilmente expandir seus negócios, com acesso a planilhas, relatórios, agendamento, calendários, contas

Cons:

a demora para um retorno de problemas com o suporte, resolveria facilmente com mais equipes onlane, e suporte pela madrugada

Un grande aiuto

Comments: Utilizzo questo software da poco tempo ma per adesso posso ritenermi più che soddisfatto

Pros:

Ottimo software usato per aiutare in tutti quei compiti un po’ più noiosi e che richiedono diverso tempo per essere svolti, come le registrazioni dei partecipanti durante i workshop. Grazie alla sua facilità d’uso e a tutti gli strumenti a disposizione é possibile svolgere questi compiti praticamente nella metà del tempo!

Cons:

Per ora non ho riscontrato problemi significativi, forse unica nota dolente è il prezzo un pochino alto.