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Adobe Workfront Reviews

4.4 (1,458) Write a Review!

About Adobe Workfront

The collaborative work management leader, helping companies plan, execute, and deliver great work and exceptional customer experiences.

Learn more about Adobe Workfront

Pros:

I also really like using their project templates for repeatable workflows. Once a project is set up, it is quite intuitive on how to iterate.

Cons:

There are no tools to further organize projects and tasks further than their due date.

Adobe Workfront ratings

Average score

Ease of Use
4.1
Customer Service
4.4
Features
4.3
Value for Money
4.2

Likelihood to recommend

8.3/10

Adobe Workfront has an overall rating of 4.4 out of 5 stars based on 1,458 user reviews on Capterra.

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Faith
Faith
Technician in South Africa
Verified LinkedIn User
Banking, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

It has given us ability to plan, manage, and measure work based on data

5.0 5 years ago

Comments: Sharing of projects is now easy and every member of the team has up to date data on project progress. Moreover, executives look for loopholes to help in easily and monitor progress.

Pros:

It has given us ability to plan, manage, and measure work based on data which helps organization executives to monitor work in real-time using the data. The most important thing is that their support team worked with us from the beginning to create a platform that best fits our job environment. Now we can easily work in teams as we are able to plan, create and share tasks and projects within the platform and most importantly Workfront was integrated with the softwares that we use on a daily basis. Another benefit is that they offer a free trial for an organization.

Cons:

The vendor support team took a little bit longer in creating the Workfront platform that could best match our needs but in all it was a success and now we are good.

Christian
Christian
Human Resources Manager in US
Verified LinkedIn User
Health, Wellness & Fitness, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

A fantastic tool to maximize the success of projects

4.0 last year

Comments: In order to save time and cut down on mistakes, we have developed our own workflows, implemented reminders, and totally automated repetitive chores. We have achieved greater productivity and a more solid foundation for our performance processes.

Pros:

I love using the software because it makes me feel like my projects are well-organized. From project inception and job allocation to status monitoring and team communication, Workfront equips us with the tools we need for successful project management.

Cons:

The client interface and Workfront's forms are a bit complicated, which may make it difficult to use effectively. Problems with computer programs are possible, and if they aren't fixed, they could lead to further complications or poor decision-making down the road.

Devon
Training Manager in US
Consumer Goods, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Get a clear sight with adobe workfront

3.0 last month New

Comments: Overall it was a good experience using this for a strategic planning and trying to understand our vision a little bethtter as an organization.

Pros:

It creates a really good visual for teams to understand what the road map is to getting to more success and better management of projects.

Cons:

It wasn't always easy for other users to access and interact with. Especially those that were not as familiar with adobe on other teams.

Andrew
Adtech and SEO Manager in US
Financial Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Adobe Workfront is the platform you love to hate

4.0 4 months ago

Pros:

Workfront streamlines task management and in-depth processes. Its deep customization abilities allow you to tailor the tool to meet your company's needs and specific processes.

Cons:

Workfront has a clean UI and looks friendly, but there are a lot of links behind the scenes between tasks, projects, etc. To master this takes a lot of practice and is a steep learning curve. My previous workplace just used Workfront for timesheets, which made it much easier.

Sophie
Sophie
Sr Knowledge Manager in US
Verified LinkedIn User
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Yes!!!!!!!!!!

5.0 5 years ago

Comments: Very satisfactory. Can’t imagine another product meeting the needs of our org with so many workflows and such complex data needs. Incredible customer service and training resources. Incredibly helpful annual conference for users and potential buyers.

Pros:

Workfront is a fantastic, adaptable project and resource management system. If you have diverse needs across your org or company, it is the product for you. It can be fully adapted to very disparate teams. I find new features and functionality every day.

Cons:

Because it’s so able-to-be-tailored, a high-quality implementation can take a looong time, but their implementation services are fantastic

Stefanie
Stefanie
Account Manager in US
Verified LinkedIn User
Transportation/Trucking/Railroad, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Vital integration into my company

5.0 2 years ago

Comments: I am able to stay in the know with my remotely run company. This product has given me the confidence to move forth after the mess and stress of the pandemic.

Pros:

I truly enjoyed the fact that this product gave us hope to continue functioning 100% while still having to work remotely. This has enabled us as a whole to still build clientele all while staying on the same page with all employees with task management.

Cons:

I really have nothing really negative to say. I guess this is just a product that is only as successful for you as what you put into it. Meaning it can be as simplistic and as basic as you want it to but it also can be really in depth and intricate as well. You get what you give.

Kaile
Customer service in US
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

A very helpful product for businesses

4.0 4 weeks ago New

Comments: My experience has been amazing with adobe workfront.

Pros:

I like that adobe workfront made it easier to keep track of my documents and keeo things organized.

Cons:

I cant think of anything that i didnt like about adobe workfront.

Jacob
Code Enforcement Specialist in US
Government Relations, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great and Affordable

5.0 2 months ago New

Comments: It was great we found what we needed and found it easily

Pros:

It was very easy for us to use and easy to navigate

Cons:

Not much at all really. It all seems to work pretty flawlessly

Oscar
Video Producer and Creative Director in Australia
Media Production, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Adobe Workfront is a pricey software but a mighty one

4.0 last month New

Comments: Adobe Workfront has everything needed from a project management software. It's tools are fantastic and ranged, it's price is a bit of a hurdle but I believe it is worth it as it is a fantastic piece of software.

Pros:

Adobe is straight forward and very easy to navigate, learn and to teach others about. It also offers some very strong tools.

Cons:

Its price is a bit excessive, and it might have been on my end, but it crashed a couple times when booting it up.

Shea
E-commerce and specialty account management in US
Sporting Goods, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Easy to Use

5.0 2 months ago New

Comments: Pleasant, straight forward, easy to manage.

Pros:

Easy to navigate, tons of help advice provided in app/online.

Cons:

Sometimes lagged, but mainly very easy to work with.

Shannon
Manager, Platform Administration in US
Verified LinkedIn User
Financial Services, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Workflow Management and More

3.0 5 years ago

Comments: Overall Workfront has helped our organization by helping to create a repeatable process with workflows to teams we've chosen. We can now differentiate between low complexity and med/high complexity work. We can measure incoming work because ALL work comes in as a task. Workfront serves as the one source of truth to find marketing work and final files. Hours are now measurable, ready to start tasks by team or department are easy to view. API usage has tremendously enhanced our experience as well.

Pros:

The customizability of the platform is amazing. Based on the functionality of the tool, we created customized request queues and forms, and customized project templates for a consistent process. All work flows from an initial request and ends with project completion. Assignments are easily made due to the preassigned job roles on each task in templates. Also, the reporting feature is fantastic. We create reports and dashboards for Team Leads, Requesters, Workers, Executives to show them the data that's meaningful to them.

Cons:

User experience is a problem for us. Depending on the job someone is doing, using the tool correctly can be confusing. We've had to change the process to stop using issues because users couldnt remember to create the issues on a task level but put them on a project level. These issues were then hidden and timelines not altered by the issue. Users have a hard time with understanding documents on a task vs documents on a project level. This caused a lot of problems in our organization so we changed our process to move task documents tab from the higher level and instruct users to only use documents on a project level. Timeline maintenance is also a major issue for our teams. Project Managers who own 70 projects cannot adjust timelines on the daily. As an organization we do not want to use projected completion date because it has given workers the idea that tasks were still on time although they were quite late. We rely solely on the task Planned Start and Planned Completion dates. Finally, since we use documents on the project level only, users must remember to work in documents then go to the task to mark it complete. There should be a popup on documents that when you version the document or make an update on the document level a popup will ask if you want to mark a task complete so users can complete the task while in the document area.

Eleni
Marketing Director in UK
Marketing & Advertising, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Flexible and easy to use for project management

5.0 2 years ago

Comments: Whether it's for document management, content management, project management or reporting, Workfront is flexible and easy to create and implement. There is so much you can do with Workfront across all it's features it really can be used for any industry or company size, the bigger the company, the more you can do with it.

Pros:

Having templates for each project without all the jargon in a simple and easy layout was a winner - especially when you have to roll this out to project managers and creatives. Some project management platforms are intimidating and are not easy to review. I really like the reporting function on this and it's easy to build. It's so flexible, you can create dashboards and multiple reports with different layouts (ie lists, graphs etc) that it makes looking at everything super easy and easy to communicate with stakeholders.The proofing on here is brilliant, just like marking up a pdf, you can do the same thing here and you can track everything.

Cons:

Not being able to have automatic notifications sent out to general users when you add them to a task. It means you have to do it separately which negates the point of having a project management tool.

Verified Reviewer
Verified LinkedIn User
Higher Education, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Frustrating Software That You Have to Bend to Your Needs

3.0 4 years ago

Comments: Workfront was designed to allow us to track time and build support queues. The goal was to have one system that could be modified to many different teams.

Pros:

The time tracking functionality is really good. It breaks out time by day and by project / task. It's easy to generate reports based on the breakdown, not only for personal use but also for management.

Cons:

The software is so incredibly frustrating. it is powerful, but only if you're really willing to sit with it and forecefully bend it to your needs. Some of the decisions they made in software design and logic, literally make no sense. some things are intuitive, and then other things aren't intuitive at all. I think for me the biggest issue is lack of consistency with ease of use and the product itself. It also gets confusing with the different levels and their hierarchical order, which I think even they get lost in sometimes themselves. There is a community of users, and I will say that the official help documentation has improved greatly over the past few years. But a lot of it was trial and error. The only reason I was involved is because higher management had made the decision to use this product without really considering the users and the rollout team.

Eliabeth
Digital Producer in US
Hospital & Health Care, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

My favorite project management system by miles

4.0 5 years ago

Comments: I've used Workfront with three different companies over the last five years. I've been able to use Workfront to help cut campaign request, approval and building in half, to solve the "everything through email" issue and to manage an extremely high volume of request from internal, external and disparate teams in a large organization that is change resistant. It's been meldable, helpful and honestly fun to learn and grow with Workfront as a company and as a system.

Pros:

I love that Workfront is easy to configure and change as your organization grows. It's easy to stay up to speed with and make changes based on system changes and your organization changing. I also am in love with the reporting and custom data features. Custom forms and the ability to manipulate them to get data has been invaluable in every organization I've been in to date that has used Workfront.

Cons:

I don't really have a ton of complaints if the system is configured well. Maybe that there are too many features? It can be a lot to wrap your head around but if you have the time to get to know it it is irreplaceable.

Mohammad
Software developer in Jordan
Computer Software, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Adobe Workfront is your project management turn-key assistant.

5.0 2 years ago

Comments: One of the best known applications available worldwide in the market.

Pros:

It is a combination of people working for you. The features are great and simple to learn and teach to others.

Cons:

Can't find a mistake in this software. Its great.

Shimelis
lecture in Netherlands
Writing & Editing, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

My experience with Adobe Workfront has been excellent. The platform offers strong tools for project

5.0 2 years ago

Comments: i solve different problem easly like related with my work

Pros:

Scalability is one of Adobe Workfront's finest features. It is made to easily adapt to changes in your business and to be able to support teams of any size and complexity. This makes it ideal for teams that develop and change over time. The software includes a ton of features that make it simple to manage and keep track of tasks and is highly user-friendly. It also features a strong reporting system that can assist you in finding areas that need development right away. Last but not least, Adobe Workfront provides top-notch customer service and a skilled support staff that can assist you if you ever need it.

Cons:

The absence of customization possibilities in Adobe Workfront is its main drawback. Despite the platform's wide range of functionality, it might be challenging to tailor the program to match certain requirements. Some firms may find the expense of the program to be prohibitive. Users may find the user interface to be perplexing and illogical, which makes it challenging for them to quickly learn and comprehend the product.

Chris
Chris
Analyst, Content in US
Verified LinkedIn User
Airlines/Aviation, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Helps Streamline Process, Create Accountability

5.0 5 years ago

Comments: Workfront has absolutely changed the way my team works from a process standpoint. Previously, there was no way for us to quantify creative work, evaluate workloads of the creative staff or effectively capture the back and forth that accompanies a creative project. Workfront has solved all of these for us and more.

Pros:

There's a lot I love about Workfront. As someone who works on the creative services side of the business, Workfront allows for an orderly intake process using its custom forms (a questionnaire) that allows the project manager to identify the exact asks that are being made. Workfront allows us to easily flip requests into full blown projects, using its task feature to assign each user their own role in the larger project. From a creative perspective, I can use agile project management and set tasks to happen concurrently, or waterfall project management and customize tasks so that one task cannot be started until the previous task is complete. Overall, Workfront offers a really clear process that creates the accountability throughout my team's creative process.

Cons:

The software definitely takes some getting used to. There's a good amount of onboarding that usually takes place to learn the terminology (tasks vs project, dashboards and reports) and from my team's perspective we used our onboarding sessions to customize dashboards for each section of the team. The copywriters have their own dashboard and the designers have theres. So although the complexity is a con, it offers good potential for further customization.

Destiny
Customer Support in US
Consumer Services, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Adobe Workfront

5.0 12 months ago

Comments: In general, there is a lot of engagement with Adobe Workfront. Customers appreciate the executive's highlights, such as task following, asset management, and coordinated effort tools, as well as the stage's ambitious endeavor. The ability to adapt work procedures and include task-related activities is frequently regarded as a major benefit. We see it as an important tool for streamlining the project and the executive's processes and enhancing group productivity, even though there may be an expectation to learn and adapt specific to the stage.

Pros:

For the teams I work on at my organization, moving from four distinct platforms—ServiceNow, Excel, Smartsheet, and Microsoft Project—to one platform has been a lifesaver when it comes to project intake, planning, and execution. We developed our own workflows, taught our submitters on a single system, and subsequently trained our PMs on the same system. One benefit I really enjoy is that we may add new features and modifications at any time.

Cons:

It does take some getting used to the program. In order to become familiar with the terminology (tasks vs. projects, dashboards, and reports), a significant amount of onboarding typically occurs. From the standpoint of my team, we utilized our onboarding sessions to personalize dashboards for each team member. Both the designers' and copywriters' dashboards are separate. Thus, even while the intricacy is a drawback, there is a lot of room for additional customization.

Cristian
Cristian
Marketing specialist in Argentina
Verified LinkedIn User
Automotive, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Efficient productivity

5.0 last year

Comments: As a user of several project management tools, I was pleasantly surprised with the effectiveness it provides to comprehensively manage multi-functional teams and projects with multiple deliverables. Its scalability allowed me to adapt it to changing and increasing management complexity needs. The friendly interface added to the large number of reports and metrics available provide visibility at all times on the progress status. Without a doubt, it is an excellent solution for any organization that requires managing project portfolios in a simple but powerful way

Pros:

What I liked most about Adobe Workfront was its simple and intuitive interface. It allows you to clearly view and manage all projects, tasks and resources comprehensively on a single platform. Its carefully designed interface makes the learning curve very low, allowing any user to start using its powerful management tools in no time

Cons:

What I liked least was some limitations in advanced customization of views and panels. Although by default it comes with configurations that allow you to functionally view the information, for larger and more complex projects I needed to make some customizations that I could not easily specify from the interface. This required support from the support team on some occasions

Sher Mohammed
Camp Boss in United Arab Emirates
Automotive, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Adobe Workfront

4.0 last year

Comments: The general involvement in Adobe Workfront is by and large sure. Clients value the stage's vigorous venture and the executive's highlights, including task following, asset the board, and coordinated effort apparatuses. The capacity to modify work processes and incorporate task-related exercises is many times seen as a significant advantage. While there might be an expectation to learn and adapt related to the stage, we view it as a significant instrument for smoothing out the project and the executive's processes and improving group efficiency.

Pros:

One perspective that clients frequently value about Adobe Workfront is its complete arrangement of elements for the project the executives. Clients find the stage powerful and flexible, offering functionalities, for example, task following, asset the executives, joint effort instruments, and adjustable work processes. The capacity to smooth out and unify project-related exercises in a solitary stage is much of the time commended as a significant benefit of Adobe Workfront.

Cons:

An expected disadvantage of Adobe Workfront is the expectation to learn and adapt related to the stage. Because of its broad list of capabilities and customization choices, it might require some investment for clients to actually completely get a handle on and use every one of the functionalities. Moreover, a few clients have referenced that the evaluating design of Adobe Workfront can be a piece complex, contingent upon the particular necessities and prerequisites of an association.

Joe
Project Manger in UK
E-Learning, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

WF Review

4.0 5 years ago

Comments: Overall needs all our needs.

Pros:

The reporting features are robust. Custom fields and forms allow you to adapt the product to you specific needs. Resource Management tools

Cons:

Somtimes the learning curve is steep when trying to learn a new thing in WF. User interface can be challenging.

Christopher
Marketing Automation Specialist in US
Insurance, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Workfront for Managing Your Work on the Front End

3.0 5 years ago

Comments: Overall I liked it but sometimes it couldn't solve every need if its internal communication within your immediate team. If its used internally for collaborating with different departments then its more useful, especially on projects you are working on together.

Pros:

This software is great for managing the status and development when assigned a particular task, assignment or project. Especially if the project has multiple contingencies and dependencies to show what is down and how long including the slack line and critical path. Project Managers please pay attention, this can be of immediate value to you for projects that have a huge break down of the separate tasks and the time frame for each. If you are not in project management and still find value in managing your subordinates workload through a high level view then this tool delivers on that front. It can be easy to see where each assignment is at during the duration of the process.

Cons:

The biggest con is how the software can be setup. In my experience, sometimes its easy to use and more fluid and other times it has multiple extra steps added for all parties involved which increases the time it takes to get anything done and is a real pain to navigate and ensure any updates made to everyone who needs to see it does. Which requires more technical nuances which is highly unnecessary.

Verified Reviewer
Verified LinkedIn User
Pharmaceuticals, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Great Project Management Tool

5.0 4 years ago

Comments: Overall, this is the perfect tool for marketing teams specifically, especially those who practice more of the agile marketing strategies. We previously used Trello, which I love, but Workfront provides so many more features, analytics, and potential for better collaboration among teams.

Pros:

We started using Workfront several months ago so that we could better track our projects, deadlines and time spent on each tasks. I think it’s pretty easy to use once you get the hang of it, but it can take some time to implement and get everyone on board. It’s perfect for keeping the team organized and on track, and it helps us make sure we aren’t spending to much time on certain projects. You can easily tag users to provide updates; upload documents to share; provide proofs which is especially beneficial for collaboration amongst graphics designers, content managers, and marketing strategists; log your time spent on each task; and so much more. It also provides data so you can see how many projects each team member is doing, how much time is being spent, etc which is super helpful for determining a team’s efficiency.

Cons:

It can be a challenge to get it up and running. It’s very complex so learning all of the features can take some time. Setting up some of the tasks and due dates can be frustrating and prone to human error, but overall it’s a great tool.

Emma J.
Emma J.
Professional Freelancer in US
Verified LinkedIn User
Publishing, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Workfront Leading the Frontier of Web-Based Project Management Systems

5.0 6 years ago

Comments: Workfront is a great web-based project management platform. It is well-designed, and the company continues to make updates to improve it's platform and does not just sit on their hands for one annual update. It is very easy to link projects, manage workflows, the reporting is intuitive, and much more. In addition, asset management is streamlined with ability to house documents within projects, or as my company does for larger programs that span multiple projects, create an actual Document Repository project that can be used across multiple boards. The community is very engaged and admins and project managers can speak together to help figure out the more advanced parts of the platform and how to help arrive at the endpoint your are searching for, wherever possible. They have phenomenal integration with other platforms, with options to have full DAM and more, but each add on increases the price (naturally). Even as they develop, they tend to have beta areas and accept feedback to continue to improve before they launch something that would impact the entire platform.

Pros:

Well-designed Continual Updates from Workfront instead of waiting to fix problems Ease of linking projects with cross-predecessors Managing Workflows Reporting DAM Engaged community with other Project Managers to discuss best ways to utilize Workfront Integration with other platforms

Cons:

I am interested in almost all that Workfront has to offer, but to have everything it can do can be cost-prohibitive. My company has utilized other platforms, that may be less efficient and harder to keep everything consolidated, simply because of the additional cost of utilizing the feature in Workfront.

Verified Reviewer
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

Powerful PPM cloud-based tool

5.0 6 years ago

Comments: Data! It provides the ability to capture so much data and then visualize it via report that it changed our organizational culture from rear facing to forward facing. We now make decisions that can impact future outcomes opposed to reviewing what happened last quarter, which we have no control over now.

Pros:

It is a really cool tool. There are many features and so much functionality available. The best thing is the ability to collaborate within the system. Using static project management tools like project can cause issue with static information or mulitple versions of a plan floating about, but with a tool like this one, you have real-time project data. You also have the ability to capture custom data and the best feature is the ability to report on this data real-time.

Cons:

There are a lot of features, functionality and configuration in this software. It provides solutions to so many problems and provides value, but you MUST have super users and sys admins to help maintain support and user adoption. This is not something that is easily onboarded in a day or two. It will take careful and thoughtful planning to configure, onboard, train and then support.