---
description: Discover the benefits and disadvantages of Elavon.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Elavon Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Payment Processing Software](/directory/30232/payment-processing/software) > [Elavon](/software/183057/elavon)

# Elavon

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> Elavon is a merchant services software that helps businesses securely process customer payments through various payment solutions.
> 
> Verdict: Rated **2.9/5** by 34 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Elavon?

Elavon is used by restaurants, retailers, healthcare providers, travel and hospitality businesses, service companies, educational institutions, automotive dealers, and mass transit operators.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **2.9/5** | 34 Reviews |
| Ease of Use | 2.9/5 | Based on overall reviews |
| Customer Support | 2.5/5 | Based on overall reviews |
| Value for Money | 2.8/5 | Based on overall reviews |
| Features | 3.0/5 | Based on overall reviews |
| Recommendation percentage | 40% | (4/10 Likelihood to recommend) |

## About the vendor

- **Company**: Elavon

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Please contact Elavon for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Debit/Credit Card Processing
- In-Person Payments
- Mobile Payments
- PCI Compliance
- Payment Fraud Prevention
- Payment Gateway Integration
- Real-time Alerts
- Reporting/Analytics
- Transaction Monitoring

## Support Options

- Phone Support

## Category

- [Payment Processing Software](https://www.capterra.co.uk/directory/30232/payment-processing/software)

## Related Categories

- [Payment Processing Software](https://www.capterra.co.uk/directory/30232/payment-processing/software)
- [Chargeback Management Tools](https://www.capterra.co.uk/directory/33796/chargeback-management/software)

## Alternatives

1. [Stripe](https://www.capterra.co.uk/software/123889/stripe) — 4.6/5 (3309 reviews)
2. [PayPal](https://www.capterra.co.uk/software/179251/paypal) — 4.6/5 (26301 reviews)
3. [Venmo](https://www.capterra.co.uk/software/182159/venmo-) — 4.7/5 (9271 reviews)
4. [Square Payments](https://www.capterra.co.uk/software/170278/square-payments-processing) — 4.7/5 (2672 reviews)
5. [Square Point of Sale](https://www.capterra.co.uk/software/154907/square-point-of-sale) — 4.6/5 (3021 reviews)

## Reviews

### "Wait until it's time for compliance renewal" — 1.0/5

> **Chris** | *19 February 2025* | Consumer Services | Recommendation rating: 1.0/10
> 
> **Pros**: Initially transaction were process same day
> 
> **Cons**: Poor customer service breach of UK GDPR legislation
> 
> Oh my word....as others have mentioned PCI compliance. Despite completing through the web portal and been told it's complete, you get inundated with emails and telephone calls. When you have two businesses it's frustrating and time consuming. Due to the poor customer service I cancelled the accounts with one caller, but still recieving emails. I have tried to complain, but they have stated they can't find my account details from my name and address. The card terminals have been returned and they state they need info from these. Despite not been able to find my details they have still attempted to take £100 from my bank account today, so would appear they still hold information clearly breaching UK GDPR legislation. Two reviews have elicited please send us your details responses, which have been forwarded. But guess what they can't find the accounts.....

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### "Beware if badly developed infrastructure" — 2.0/5

> **Daniel** | *10 April 2025* | Design | Recommendation rating: 1.0/10
> 
> **Pros**: Not really that much. If im honest ive never hqd a gjjd experience
> 
> **Cons**: Clunky and extremely user unfriendly. I found the constant requests for security verification highly annoying and unnecessary. It literally drove me mad as the user dashboard never seemed to work
> 
> Horrible in a word. They have a payment network but only use it if a 3rd party is piggybacking the network as you find yourself driven mad by their systems. Truly horrible experience

-----

### "Small Business Processing" — 4.0/5

> **Aireanne** | *13 December 2025* | Food & Beverages | Recommendation rating: 8.0/10
> 
> **Pros**: Transactions went through smoothly during events, payouts were dependable, and there were very few interruptions or surprises. The reporting was straightforward enough to track deposits and reconcile sales without extra headaches, which is especially important when running events in different locations. Overall, it felt stable and predictable—exactly what you want when processing payments in a fast-paced catering environment.
> 
> **Cons**: What I liked least was the limited transparency and flexibility. Fees and adjustments weren’t always as clear as they could be, and resolving issues or making changes often required going through support rather than being able to self-manage easily. For a mobile, event-based business, the system felt more rigid than ideal.
> 
> Overall, the experience was positive for our catering company. Being able to pass the processing fee on to the guest was a big plus and gave us more flexibility when pricing custom events. The system worked well for our needs and supported our event-based payment flow.

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### "Easy to use and is a great value" — 4.0/5

> **Deborah** | *12 November 2025* | Hospitality | Recommendation rating: 9.0/10
> 
> **Pros**: Elavon is easy to use.  From running reports each day to adding tips to tickets and to vertual charge when credit card not present. The customer support is also very good - responds quickly and sends email notifications if there are issues.  They are also a great value - a lot cheaper that competition
> 
> **Cons**: dispute management could be better.  hard to see if there is a chargeback and have to respond very quickly.  Not able to dispute an American Express charge directly through them - have to go through American Express.
> 
> It is an very user friendly platform with multiple reports and the ability to choose when the days transactions are processed.

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### "Crowded market of card payments" — 3.0/5

> **Rajesh** | *25 December 2025* | Computer Software | Recommendation rating: 3.0/10
> 
> **Pros**: It was available through Costco for a one year trial. I trust Costco and expected it is fully vetted out.
> 
> **Cons**: It had a bumpy start. Took a while to connect to my phone and get ready to swipe. At times it did not work in first attempt.
> 
> Not good. I had too many issues as I am not processing retail transactions. It was not easy to sync up my backend client names.

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/183057/elavon)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/183057/Elavon/> |
| en-AE | <https://www.capterra.ae/software/183057/elavon> |
| en-AU | <https://www.capterra.com.au/software/183057/elavon> |
| en-CA | <https://www.capterra.ca/software/183057/elavon> |
| en-GB | <https://www.capterra.co.uk/software/183057/elavon> |
| en-IE | <https://www.capterra.ie/software/183057/elavon> |
| en-IL | <https://www.capterra.co.il/software/183057/elavon> |
| en-IN | <https://www.capterra.in/software/183057/elavon> |
| en-NZ | <https://www.capterra.co.nz/software/183057/elavon> |
| en-SG | <https://www.capterra.com.sg/software/183057/elavon> |
| en-ZA | <https://www.capterra.co.za/software/183057/elavon> |

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