--- description: Discover the benefits and disadvantages of Zoho CRM Plus. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM Plus Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Zoho CRM Plus](/software/182207/zoho-crmplus) # Zoho CRM Plus Canonical: https://www.capterra.co.uk/software/182207/zoho-crmplus Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/182207/zoho-crmplus?page=2) > Zoho CRM Plus helps you deliver exceptional customer experiences and convert them to brand advocates. > > Verdict: Rated **4.4/5** by 71 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho CRM Plus? Small and Medium businesses, Mid-sized businesses, and Enterprise level businesses. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 71 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$45.65 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: A 30-day free trial is available, after which Zoho CRM Plus is priced as follows: $57 per user, per month billed annually OR $69 per user, month-to-month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, German, Greek, Haitian Creole, Irish, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Turkish, Ukrainian - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more ## Features - Access Controls/Permissions - Alerts/Notifications - CRM - Campaign Management - Chat/Messaging - Collaboration Tools - Communication Management - Customer Experience Management - Customer History - Customer Segmentation - Customisable Forms - Customisable Templates - Dashboard - Data Import/Export - Email Management - Engagement Tracking - Feedback Management - Live Chat - Membership Management - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Negative Feedback Management - Predictive Analytics - Reporting & Statistics - Reporting/Analytics - Rewards Management - SMS Messaging - Search/Filter - Sentiment Analysis - Social Promotion - Survey/Poll Management - Surveys & Feedback - Text Analysis - Third-Party Integrations - Workflow Management ## Integrations (19 total) - Docusign - Dropbox Business - Eventbrite - Google Ads - Google Workspace - Mailchimp - Microsoft 365 - Microsoft Outlook - Microsoft Word - SurveyMonkey - Twilio - Ytel - Zoho BugTracker - Zoho Cliq - Zoho Creator ... and 4 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software) ## Related Categories - [Customer Loyalty Software](https://www.capterra.co.uk/directory/10031/customer-loyalty/software) - [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software) - [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software) - [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software) - [Collaboration Software](https://www.capterra.co.uk/directory/15/collaboration/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.co.uk/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 2. [Zoho CRM](https://www.capterra.co.uk/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.co.uk/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 4. [Pipedrive](https://www.capterra.co.uk/software/132666/pipedrive) — 4.5/5 (3042 reviews) 5. [EngageBay CRM](https://www.capterra.co.uk/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) ## Reviews ### "Decent CRM" — 4.0/5 > **Liam** | *27 May 2024* | Hospitality | Recommendation rating: 7.0/10 > > **Pros**: Really good support from the Zoho team and easy set up. > > **Cons**: Finding what was available on my plan was dificult, felt like we had loads but actually you had to pay more. ----- ### "A powerful all-in-one CRM for organized lead and client management" — 5.0/5 > **Patrina** | *30 December 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: The all-in-one ecosystem. CRM, forms, automation, and communication tools work together without needing multiple platforms. > > **Cons**: The setup can feel overwhelming at first, especially when configuring automations and integrations. But there is always a Tech available to help. > > Zoho CRM Plus has helped streamline lead management and client communication while keeping everything centralized. Once configured, it runs smoothly and supports both sales and administrative needs. ----- ### "Amazing platform" — 5.0/5 > **Beatriz** | *28 September 2024* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: Its the most perfect tool ever. You can benefit from their ready to use templates but the most exciting thing is you can creste your own\! Not mentioning you have every tool you need in one place > > **Cons**: Nothing yet. I am really liking Zoho and intend to learn more. > > Amazing, no complains. I am excited to keep using it ----- ### "Never buy into an Annual - Pay Monthly for a couple months to see." — 2.0/5 > **Brian** | *9 January 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 2.0/10 > > **Pros**: Pricing/Feature rich and lots of promises. Seems like there is possibility for a fraction of the price without data caps of other offerings. For the price of XXX tool, I should be able to get a not quite as shiny, but functional version with some quirks and teething instructions. That is the promise, and what I like most about it - is possibility. None of that has been realized though. > > **Cons**: No ability to actually review the software to see if it will work for you. If you are coming in with hundreds of potential users , you might get the time of day. If you are a small business with 3 people, looking to expand and explore, good luck. You could spend months poking around trying to figure our direct answers. All the while there is that buy button . . with annual pricing. So enticing as then you would really see, but don't do it. Look at reviews - support is deplorable - even at top tier paid tiers. You are on your own. You will not be able to figure if this solution will really work with you and your TRUE pricing after extras in 30 days or 45 days. If you do sign up for annual plan at potentially multiples of the sticker price. > > Zoho good on paper, but our trial period was useless to test integrations as the limits they put on trial can't tell you if your data will fit or if you will be nickel and dimed for api calls, or records storage. I decided to buy into a monthly plan to test it out. Can you just port your trial over to a plan - no. Needed to start over. Ok. Can I even buy CRM Plus Starter. Nope. Bait and switch - you cannot - only enterprise. Every time I interact with anyone from Zoho, I have less and less confidence in the company. Sales people are dismissive, scheduled demo was changed and cancelled and nothing really answered. Integrations are half baked and quirky. Even Self Service buying - when trying to pay to test out a versions for a month or two, you can't do it. On their sales page, say contact sales so I can pay you for the services I want - their sales IQ chat takes your information and then just never does anything else. Maybe Zoho CRM Plus is a a comprehensive offering if you can implement it yourself. For me after a month of working with trials and looking at reviews, and even trying to pay them to trial with real versions, I have been frustrated. I still don't know if the solution will work at starter, enterprise, levels (still reasonable cost) or if integrations to common platforms will balloon my costs by $1000's per month. My suggestion, DO NOT buy an annual subscription. If you think the tool is right for you buy monthly and see what its like for a couple of months so you can really get the user experience and real pricing without being locked in long term. If you like it, go annual. If not, move on. ----- ### "Incredible power, but complicated processes." — 5.0/5 > **Devon** | *3 June 2024* | Real Estate | Recommendation rating: 6.0/10 > > **Pros**: - Industry leading integrations with tools like Zapier and others - The value is incredible. You're getting: Project management tools, Social media marketing tools, landing page builders, a fully customizable CRM, email builders, custom workflows, per account and per app permissions for each user, forms, etc. - The customizability of everything is fantastic > > **Cons**: Zoho products in general feel like they were created by software engineers for developers or people with deep technical knowledge about how CRMs connect using hooks and how custom fields can be linked into reports. Its just a LOT to learn, even for someone with a good amount of technical knowledge. I wish the program felt a bit more natural to use. Everything about it feels so clinical or technical. I also wish there was an easy-to-use "Zoho University" to learn how to use all the crazy tools this has to offer. I've used this tool a LOT over 3+ years and there's still way more that I don't know. > > Customer support is always great, super quick and helpful. The programs Zoho builds are very powerful and customizable but also very challenging to learn and implement into your specific organization. It takes a LOT of time to learn the program as the admin if you're not already familiar with multiple other powerful CRM programs. You just get SO much value for your money. Zoho products can operate your entire business, no matter the industry. I just may be significantly overkill for your needs. Likewise, sometimes a purpose-built tool (specific to your industry) will serve your needs better, and simpler than a tool like Zoho which is built to meet the needs of all company times, from tech start-ups, to retail empires, to social marketing companies, to SAAS companies. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/182207/zoho-crmplus?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/182207/zoho-crmplus) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data