--- description: Discover the benefits and disadvantages of CloudTalk. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CloudTalk Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [CloudTalk](/software/182004/cloudtalk) # CloudTalk Canonical: https://www.capterra.co.uk/software/182004/cloudtalk Page: 1 / 12\ Next: [Next page](https://www.capterra.co.uk/software/182004/cloudtalk?page=2) > CloudTalk is an AI-powered, cloud-based call center software for sales and customer service teams. Start your FREE 14-day trial today\! > > Verdict: Rated **4.4/5** by 271 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses CloudTalk? CloudTalk is the perfect business phone system for small and mid-sized companies focused on sales and customer service, aiming to deliver an excellent customer experience to their clients. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 271 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: CloudTalk - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Czech, Dutch, English, German, Italian, Portuguese, Spanish - **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands, China and 76 more ## Features - Activity Dashboard - Agent Interface - Alerts/Notifications - Audio/Video Conferencing - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - CRM - Call Centre Management - Call List Management - Call Logging - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking - Call Transcription - Callback Scheduling - Caller ID - Campaign Management - Communication Management - Conferencing - Contact Management - Conversion Tracking - Customer Experience Management - Customisable Reports - Dashboard - Employee Coaching Tools - Feedback Management - File Transfer - IVR - KPI Monitoring - Keyword Tracking - List Management - PBX - Power Dialer - Predictive Dialer - Quality Management - Queue Management - Recording - Reporting/Analytics - Role-Based Permissions - SIP Trunking - Sentiment Analysis - Third-Party Integrations - Virtual Extensions - VoIP - Voice Mail - Workflow Automation ... and 25 more features ## Integrations (25 total) - Adobe Commerce - BigCommerce - Freshdesk - Front - Google Contacts - Groove - Help Scout - HubSpot CRM - HubSpot Sales Hub - HubSpot Service Hub - Kommo - Kustomer - LiveAgent - LiveChat - Make ... and 10 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software) ## Related Categories - [Call Accounting Software](https://www.capterra.co.uk/directory/30083/call-accounting/software) - [Call Recording Software](https://www.capterra.co.uk/directory/30533/call-recording/software) - [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software) - [Call Tracking Software](https://www.capterra.co.uk/directory/30901/call-tracking/software) - [VoIP Phone Systems](https://www.capterra.co.uk/directory/31101/business-phone-systems/software) ## Alternatives 1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (889 reviews) 2. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [Convoso](https://www.capterra.co.uk/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 4. [DialedIn CCaaS](https://www.capterra.co.uk/software/29589/callcenternow) — 4.8/5 (335 reviews) 5. [Nextiva](https://www.capterra.co.uk/software/175788/nextiva) — 4.6/5 (919 reviews) ## Reviews ### "''Secure Communication Solution With Secure login''" — 3.0/5 > **Samuel** | *22 September 2026* | Internet | Recommendation rating: 7.0/10 > > **Pros**: CloudTalk is a user friendly tool for providing security for the call management and provide top priority for measuring data and communication. The auto attendant feature to improve our team experience by ensuring calls efficiently, reduce wait time and increase user satisfaction. Its regular updates maintain security compliance with company standard and role based access allows to control sensitive information. Custom call and personalized greetings rout rules on time with availability all the time. > > **Cons**: The thing I liked least about CloudTalk is its basic phone support, getting quick personalized assistance can be challenging for me especially during workload hours. The billing structure is also bit confusing when going for additional features or for international calls the charges goes high. > > As per my overall experience CloudTalk is a secure customizable solution for truly enhancing communication operations across teams and clients. Its a reliable Cloud call solution with end to end encryption which ensure secure calls with secure login options. Clarifying billing would make make it more reliable. I recommend it. ----- ### "Great tools" — 5.0/5 > **faye** | *21 February 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: easy to use every day. never had any issues, great for listening back to calls > > **Cons**: can be slow sometimes, but can easily reload and works fine > > excellent would highly recommend to any business ----- ### "Cloudtalk review" — 5.0/5 > **Dhanesh** | *15 December 2025* | Education Management | Recommendation rating: 3.0/10 > > **Pros**: Genuine and integrations are good Name is displayed on call or double check on number is not required Shows what time the call has been done with recordings which is great too > > **Cons**: Sometimes the wait time is a lot Trying to change the country number is a but confusion but it is manageable. Could be better at that. > > After a few weeks of usuage the UI felt easy to use. Don’t need to recheck the number as name displays ----- ### "My All in one and daily Driver" — 5.0/5 > **Nishant** | *4 August 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity. It integrates smoothly with popular CRMs like HubSpot and Salesforce, saving time with automatic logging. Features like call recording, smart routing, and analytics help improve team performance. Its cloud-based setup makes it ideal for remote teams, and customer support is responsive and helpful. > > **Cons**: Pricing can become expensive as you scale or add premium features. The mobile app lacks some key functions compared to desktop. Occasional glitches or lag may occur in the desktop version. Complex features like advanced routing or automation have a steeper learning curve. Also, being entirely cloud-based, it relies heavily on a stable internet connection for optimal performance. ----- ### "Makes everyday work noticeably easier\!" — 5.0/5 > **Oliver** | *7 September 2026* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: The app runs flawlessly on both phones and laptops, unlike many other products out there. The design and user-friendliness are truly excellent. The modern and appealing layout makes making and receiving calls a pleasure every time. > > **Cons**: So far, we have had absolutely no problems with CloudTalk. Every feature meets our expectations and contributes to improving our daily communication. CloudTalk's ease of use and reliability make it an indispensable part of our studio. > > The tool allows us to make and receive calls directly from our PC. It also offers detailed analyses of our calling behavior, including the number of calls made, their average duration, and even a forecast for future calls. The app also runs flawlessly and without any problems on the iPhone. ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.co.uk/software/182004/cloudtalk?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/182004/cloudtalk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data